**Short Description**
Bowman has an opportunity for a Right of Way Agent I / Customer Outreach Specialist I to join our team in Sarasota, Florida.
At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients.
**Purpose**
Interact and communicate directly with the public daily to support Bowman's continued expansion and growth.
**Responsibilities**
**Leadership and Direction**
+ Perform work under direct supervision of an experienced professional and follow established procedures and clearly defined processes. Receive direction on all aspects of assignments, specific tasks and how to execute. Work is thoroughly reviewed by more senior staff to ensure application of sound techniques and principles.
**At the Operational and Company Level**
+ Assist with the marketing of the firm's capabilities to establish new clients and enhance relationships.
**Do the Work**
+ Perform limited aspects of right-of-way and real estate related activities, assisting in negotiating favorable terms to various land and right-of-way related agreements secured on behalf of the company's client.
+ Identify land ownership from public records.
+ Under general supervision, research, review, and analyze land titles of lesser complexity. Seek to identify defects.
+ Under general supervision, negotiate the acquisition of right-of-way, easements, and other property interests of lesser complexity, on behalf of the company's client.
+ Under general supervision, review, prepare, analyze, and interpret all Land and Right-of-Way related agreements, deeds, easements, leases, permits, and licenses.
+ Maintain up-to-date records of contact attempts and parcel-related data in company database.
+ Attend team meetings, as necessary.
**Success Metrics and Competencies**
+ Strong sense of urgency in responding to constituents.
+ Effective verbal and written communication skills.
+ Strong work ethic and commitment to quality.
+ Strong marketing/business development skills and mindset.
+ Commitment to promoting the reputation of the company through quality of work.
+ Commitment to driving profitability and growth.
+ Effective working relationship with internal leaders and peers, as well as external clients.
+ Commitment to working in partnership with others inside and outside the organization.
+ Ability to effectively manage multiple time-sensitive tasks.
**Qualifications**
+ High School diploma or GED required; commensurate relevant experience considered.
+ Minimum of one (1) year of Customer Service or related experience required.
+ Entry level position, no prior required. Any experience in right of way or related activities is a plus
+ Professional real estate license in applicable state or the ability to obtain one within 3 months (90 days) of hire is required.
+ Ability to communicate and negotiate with property owners regarding changes that may affect their property. Clients include homeowners, legal representatives, industry, universities, and utilities.
+ Ability to obtain Notary Public designation.
+ Solid working knowledge of personal computers, Microsoft Office Suite, Google Earth, ArcGIS and data management software.
+ Ability to travel up to 50% of the time during busier periods.
+ Satisfactory driving record as determined by the Company and a current, valid State driver's license.
**About Bowman**
Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We're committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow.
A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed.
**Our comprehensive benefits package includes:**
+ Medical, dental, vision, life, and disability insurance
+ 401(k) retirement savings plan with company match
+ Paid time off, sick leave, and paid holidays
+ Tuition reimbursement and professional development support
+ Discretionary bonuses and other performance-based incentives
+ Employee Assistance Program (EAP), wellness initiatives, and employee discounts
Eligibility for certain benefits may vary based on position, location, and employment status.
**Physical Demands and Working Environment**
+ Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic.
+ Mobility around an office environment.
+ Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
+ Occasional lifting or carrying up to 20 pounds.
+ Occasional pushing or pulling up to 20 pounds.
+ Occasional reaching outward or above shoulder.
\#LI-RL1
** Disclaimer**
Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice.
Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (*************************************************************** . If you'd like more information on your EEO rights under the law, please click here (************************************************* .
Bowman has an obligation to provide and maintain a safe, healthy, and productive environment for its employees and clients. We are committed to maintaining a drug and alcohol-free workplace.
If you have any questions about the application process, please email ********************* .
Bowman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please go here: *************************************************************** If you'd like more information on your EEO rights under the law, please go here: *************************************************
$28k-49k yearly est. 7d ago
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Customer Experience Representative
RFID Hotel
Agent job in Tampa, FL
RFID Hotel, a division of Avery Products Corporation is looking for a Customer Experience Representative. You will engage with customers and teammates via phone and email to provide a seamless customer experience throughout the order process, strengthening customer relationships. The ideal candidate should be confident working independently as well as comfortable working with a growing team.
WHAT WE OFFER
Competitive pay - $20.00 - $22.00/hour based on knowledge, skills and relevant experience + Quarterly Bonus potential
Dynamic, energetic work environment with an exceptional talented workforce.
Great comprehensive benefits including Medical, Dental, Vision, Short-Term and Long-Term Disability, Company provided & paid life insurance
Excellent 401K Retirement Plan with generous company match.
Work life balance, 12 company paid holidays, paid vacation and paid sick time
WHAT YOU WILL BE DOING
Provide professional front-line email and phone communication to customers for service-related inquiries and complaints
Data entry and maintenance in Netsuite ERP system including order processing, communications logging, and contact updates
Work closely with other departments to ensure a smooth customer experience
Gather customer feedback, reporting and escalating product or service issues
Organize and prioritize multiple concurrent tasks while remaining highly responsive to customer and team needs
Take ownership of assigned tasks and seek opportunity to engage with customers and provide meaningful value throughout the stages of the customer journey
WHAT YOU NEED TO SUCCEED
Excellent professional verbal and written communication skills
Proven passion for providing a stellar customer service experience
Strong attention to detail
Proactive communication and pre-emptive problem solving
High school diploma or equivalent minimally required
Experience working in professional services or sales team settings
Working on-premises during normal business hours Mon-Fri 9am-6pm
ABOUT US
As the largest and most-trusted supplier of RFID key cards and credentials for hotels, RFID Hotel leads uniquely at the intersection of technology and meaningful change by providing the best quality products and the highest level of customer service. With thousands of hospitality customers across the globe and millions of products in circulation, our vision is to cultivate an ecosystem of operational efficiency that enables the best experiences. Just like our customers, we are change-agents who are passionate about making a positive difference in the lives of those we serve, and we're inspired by the opportunity to help them deliver desired outcomes.
RFID Hotel operates within the Avery North America Division of CCL Industries, a world leader in specialty label packaging solutions for global corporations, small business and consumers. Our offices are located in Tampa, FL.”
All offers of employment are based on the successful completion of a pre-employment background check. Avery Products Corporation is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee's employment at any time with or without reason or notice.
Thank you for your interest and considering this opportunity! Please send resume when responding.
$20-22 hourly 1d ago
Bilingual Medicaid Customer Service Representative
Leeds Professional Resources 4.3
Agent job in Tampa, FL
FLSA STATUS: Not-Exempt
About Leeds Resources:
At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience from start to finish of the recruitment process.
We pride ourselves on taking the time to understand the client's business and the challenges that an organization incurs on a daily basis.
About our Client
Our client is a reputable resource center for senior citizens and is committed to excellence for their client base. Their staff of professionals work closely with seniors, their families, and help to identify and locate any services they need.
The team is looking to add an additional Medical Customer Service Representative to the growing team. This role is a temp to perm role (Pending performance). This role is an hourly based position and will be eligible for overtime payment.
Job Qualifications:
Bilingual in English and Spanish
Bachelors Degree; or Associate Degree and two (2) years of experience; or High School Graduate or Equivalent and four (4) years of experience
Successful completion of applicable background screening required
$20k-29k yearly est. 4d ago
Customer Experience Representative
J l Marine Systems Inc. 4.4
Agent job in Tampa, FL
Job Purpose
The Entry-Level Customer Experience Representative supports customers and dealers through inbound phone calls and emails. This is an office-based role focused on building positive customer relationships, resolving basic to moderately complex inquiries, and coordinating with internal teams to ensure timely and accurate responses. This position is ideal for individuals starting their career in customer support or administrative service roles.
Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Actively listen to customers to understand their needs and determine appropriate solutions.
Provide basic to moderate technical assistance.
Process inbound orders accurately.
Participate in cross-training across technical and sales-related customer service tasks.
Resolve common customer concerns, such as shipping or invoicing issues.
Perform other duties as assigned.
Requirements
Skills and Qualifications
High school diploma or GED required.
1-2 years of customer service experience preferred (internships, part-time roles, or volunteer experience accepted).
Strong multitasking ability.
Excellent communication and customer relationship skills.
Ability to work effectively in a team environment.
Relevant certificates or related experience a plus, but not required for entry-level consideration.
$26k-31k yearly est. 46d ago
Lead ITM Agent
Tampa Bay Federal Credit Union 3.6
Agent job in Tampa, FL
As the Lead ITM Agent, you will support the ITM Manager by overseeing the technical operations of the credit union's ATM/ITM fleet. This role focuses on machine performance, image auditing, cash management support, vendor coordination, and technical troubleshooting to ensure reliable and secure service.
The Lead ITM Agent provides staff development through training, and keeps the manager updated on employee performance.
Completes transaction approvals as needed to support operational accuracy and compliance.
$37k-46k yearly est. Auto-Apply 2d ago
Reservations Agent
Davidson Hospitality Group 4.2
Agent job in Saint Pete Beach, FL
Property Description
The Don CeSar, known as the "Pink Palace" and a legendary landmark on St. Pete Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-class, historic resort known for its luxury and elegance. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are ample opportunities for career growth and advancement. Our resort offers stunning oceanfront views, upscale amenities, and a prestigious reputation, creating a truly exceptional work environment. As a member of The Don CeSar team, you'll have the chance to provide unparalleled service to our esteemed guests, work in a supportive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable memories for our guests and become a valued member of our team at The Don CeSar!
Overview
We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!
Qualifications
High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Excellent organizational skills and attention to detail
Basic computer skills and experience with reservation software
Ability to work flexible hours, including weekends and holidays
Positive attitude and willingness to learn and grow in the role
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
$25k-31k yearly est. Auto-Apply 13d ago
Reservations Agent
Entertainment Travel Associates 3.8
Agent job in Tampa, FL
About Us At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description
Introduction
Join a people-focused role where organization and attention to detail help create smooth experiences. This position is ideal for individuals who enjoy coordinating and supporting daily operations.
Responsibilities
Assist with managing and organizing reservation activities onsite.
Provide clear guidance to clients during in-person interactions.
Support scheduling flow to ensure smooth daily operations.
Collaborate with team members to maintain efficiency.
Represent the brand with professionalism and confidence.
What We Offer
Full training and ongoing support.
Youthful, structured, and team-oriented environment.
Opportunities to grow into coordination or leadership roles.
Qualifications
High school diploma or equivalent required; bachelor's degree preferred.
Previous experience in customer service or client relations preferred.
Excellent communication and interpersonal skills, with a customer-focused mindset and the ability to build rapport with clients.
Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$25k-32k yearly est. 1d ago
Marketing Agent
Alphabe Insight
Agent job in Tampa, FL
About Us At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description
Introduction
Join a fast-growing team where creativity and people skills drive brand growth. As a Marketing Agent, you'll support live initiatives and help expand brand presence through hands-on engagement.
Responsibilities
Participate in onsite marketing and promotional activities.
Support brand visibility through direct public interaction.
Assist with organizing and executing live campaigns.
Collaborate with team members to ensure smooth outreach efforts.
Represent the brand with confidence and enthusiasm.
What We Offer
Practical training and career development.
Youthful, energetic team environment.
Growth opportunities into leadership or coordination roles.
Performance-based incentives.
Ready to grow your marketing career through real experience? Apply today!
Qualifications
Outgoing and people-oriented.
Motivated to learn and grow.
Team player with a positive attitude.
Comfortable in dynamic environments.
Additional Information
Competitive salary ranging from $56,000 to $61,000
Clear growth opportunities and internal career advancement
Ongoing professional development and skill-building
Supportive, team-oriented work environment
Stable full-time position with long-term potential
$56k-61k yearly 26d ago
Travel Specialist
Wanderlust Adventures 4.0
Agent job in Tampa, FL
We are seeking individuals with great enthusiasm for the travel industry!
Travel Specialists
are the primary point of contact for the client and is responsible for promoting, booking and maintaining travel arrangements for individuals, groups and/or businesses. We work with various major vendors and have the ability to tailor a vacation to each client. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
Training and certifications are provided.
We are seeking individuals with:
Passion to help clients build the ultimate vacation by offering our destinations and services
Excellent customer service skills
Desire to build relationships with our travel partners & clients
Drive to execute the sale
Expertise in our product and policies
Acute attention to details and the ability to review your own work to ensure quality
Ability to work under pressure, quickly and accurately
Motivation to succeed
Responsibilities:
Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, tickets/events & activities)
Provide exceptional customer service to clients
Maintain relationships with travel partners and vendors
Work well in a group/team setting
Stay up to date on the travel industry and policies
Collect and enter data into our software and maintain client files
Complete required certification within a timely manner
Complete ongoing training with our company and travel partners
Requirements:
Must have a smartphone with reliable internet access
Laptop or desktop computer (highly recommend, however, not required) with reliable internet access
Must be at least 18 years of age
Must be a United States resident
Skills:
Time Management
Computer and Internet knowledge
Verbal and Communication
Motivation
Self Discipline
Leadership
$40k-59k yearly est. 60d+ ago
Reservations Agent
Cabot Citrus OPCO LLC
Agent job in Brooksville, FL
Job Description
Cabot
Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.
Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.
Cabot Citrus Farms
Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.
Position Overview
As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service.
Key Responsibilities
Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities.
Manage itinerary planning, including coordinating all aspects of the guest journey.
Field general inquiries and direct calls to the appropriate department.
Organizing and cataloging CRM data, including guest information and relevant questions and preferences.
Possess proficiency with all systems and software.
Proficiency with all systems and processes to be able to train the Reservations team members.
Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader.
Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests.
Communicate effectively both verbally and in writing with internal and external guests, as well as other departments.
Comfort with upselling and promoting a variety of premium products.
Address and resolve guest service issues in a positive manner.
Block special request reservations VIP reservations and/or room assignments.
Maintain and organize both hotel and guest information, whether on a computer or regular file system.
Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office.
Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.
Qualifications
Bachelor's degree or equivalent working experience required.
Strong ability to multitask and complete multiple assignments simultaneously.
At least 1 year of Reservations Agent experience or other Hospitality related experience is required.
Familiarity with PBX operations and internal guest communication systems a plus.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Requires excellent communication skills, both verbal and written.
Takes a proactive approach towards decision-making and resolving challenges.
Takes initiative and makes suggestions to solve problems.
Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests.
Experience in a golf property preferred.
Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy.
Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet.
Comprehension of the reservation sales process.
Analytical approach to problem solving.
Dynamic, enthusiastic, and innovative leader who thrives under pressure.
Skilled in service recovery, consistent guest follow and follow through.
Ability to maintain confidentiality and discretion, especially with high-profile individuals.
Working Conditions
Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties.
Ability to work long hours sitting or standing at a desk in an office setting.
Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls.
Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs.
Benefits
We offer a comprehensive benefits package, including:
Health, Dental, and Vision Insurance
401(k)
10 Paid Vacation Days
5 Paid Sick Days
14 Company Holidays
Maternity and Paternity Leave
Complimentary Staff Lunch
Early Earned Wage Access
Golf Privileges
Employee Discount Program
And much more!
Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!
If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!
Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
$24k-32k yearly est. 25d ago
Reservations Agent
Cabot Citrus Opco LLC
Agent job in Brooksville, FL
Cabot
Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.
Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.
Cabot Citrus Farms
Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.
Position Overview
As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service.
Key Responsibilities
Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities.
Manage itinerary planning, including coordinating all aspects of the guest journey.
Field general inquiries and direct calls to the appropriate department.
Organizing and cataloging CRM data, including guest information and relevant questions and preferences.
Possess proficiency with all systems and software.
Proficiency with all systems and processes to be able to train the Reservations team members.
Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader.
Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests.
Communicate effectively both verbally and in writing with internal and external guests, as well as other departments.
Comfort with upselling and promoting a variety of premium products.
Address and resolve guest service issues in a positive manner.
Block special request reservations VIP reservations and/or room assignments.
Maintain and organize both hotel and guest information, whether on a computer or regular file system.
Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office.
Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.
Qualifications
Bachelor's degree or equivalent working experience required.
Strong ability to multitask and complete multiple assignments simultaneously.
At least 1 year of Reservations Agent experience or other Hospitality related experience is required.
Familiarity with PBX operations and internal guest communication systems a plus.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Requires excellent communication skills, both verbal and written.
Takes a proactive approach towards decision-making and resolving challenges.
Takes initiative and makes suggestions to solve problems.
Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests.
Experience in a golf property preferred.
Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy.
Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet.
Comprehension of the reservation sales process.
Analytical approach to problem solving.
Dynamic, enthusiastic, and innovative leader who thrives under pressure.
Skilled in service recovery, consistent guest follow and follow through.
Ability to maintain confidentiality and discretion, especially with high-profile individuals.
Working Conditions
Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties.
Ability to work long hours sitting or standing at a desk in an office setting.
Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls.
Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs.
Benefits
We offer a comprehensive benefits package, including:
Health, Dental, and Vision Insurance
401(k)
10 Paid Vacation Days
5 Paid Sick Days
14 Company Holidays
Maternity and Paternity Leave
Complimentary Staff Lunch
Early Earned Wage Access
Golf Privileges
Employee Discount Program
And much more!
Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!
If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!
Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
$24k-32k yearly est. Auto-Apply 25d ago
CALL CENTER + Onsite + Seminole Florida
American Power & Gas 4.2
Agent job in Seminole, FL
We're excited that you're considering joining our team! At American Power & Gas, we've built a workplace where motivated people can grow, thrive, and build a career that truly changes their lives. For over 25 years, we've helped residential and commercial customers take control of their energy costs while promoting cleaner, greener solutions.
We pride ourselves on being fast-paced, high-energy, and focused on results-but also supportive, team-driven, and always looking for people who want to grow with us. Whether you're brand new to sales or have experience under your belt, there's a place for you here. If you're hungry to learn, open to feedback, and ready to put in the work, we'll give you everything you need to succeed.
$31k-42k yearly est. 19d ago
Travelling Community Management Specialist
RHP Properties 4.3
Agent job in Clearwater, FL
Job Code: Community Management Specialist (FT) City: Clearwater State: FL Country: United States of America Description Who is RHP Properties? Headquartered in Farmington Hills, Michigan, RHP Properties (************ is the nation's largest private owner and operator of manufactured home communities. With more than 370 communities throughout 30 states, we continue to expand our footprint to provide accessible and affordable housing across the country. All of this would not be possible without the energy and drive of our talented employees! We invest in our employees, with regular training, opportunities for advancement, and fun events to bring everyone together.
As we continue to grow we are in search of a traveling Community Management Specialist to manage the daily administration, operation, and personnel of various manufactured home communities in an efficient, professional, and profitable manner.
As a successful Community Management Specialist, you will:
* Manage and deposit daily collection of all monthly rentals, late fees, etc.
* Hire, train, motivate and manage onsite staff.
* Inspect the community grounds and community-owned homes daily to maintain a clean, presentable appearance; identify any unusual activity; recognize and recommend areas for improvement to promote pride in community grounds.
* Manage and assign tasks to the maintenance staff or maintenance supervisor through the use of the
* Maintenance Work Order system.
* Attract new residents and retain current residents to increase the occupancy rate.
* Manage all aspects of leasing.
* Process, approve, and forward invoices in a timely manner to the Corporate Office; maintain petty cash; keep track of all expenses and receipts.
* Maintain employees' files, timesheets, and records to coordinate accurate compensation and benefits.
* Manage and organize paperwork flow.
* Maintain financial operations and adhere to established budgetary guidelines.
* Remain aware of safety issues and administer constant corrective measures to ensure a safe working and living environment for all residents and staff.
* Ensure all information is entered in a timely manner into the management software and is accurate and complete.
* Build relationships with residents and respond to all resident needs to identify and resolve issues.
* Perform other duties as assigned.
Minimum Requirements
* A minimum of 2 - 3 years of property management experience required.
* High school diploma or GED required.
* Strong customer service, communication and organization skills.
* Detail orientated and the ability to multitask and problem solve.
* Proven leadership skills and the ability to be a team player in a fast-paced environment.
* Ability to be flexible and work evenings and weekends.
* Extended out of town travel required.
* Valid operator's license.
* Proficiency in Microsoft Office specifically Excel, Word, and Outlook; MRI experience preferred.
Compensation:
This is a full-time opportunity with competitive compensation plus commissions. Benefits include medical, dental and vision insurance; short-term and long-term disability; life insurance; paid time off and holidays; flexible spending and 401K.
#indcorp
$37k-48k yearly est. 44d ago
Geek Squad Agent (Retail Store)
Best Buy 4.6
Agent job in Clearwater, FL
As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.
What you'll do
* Provide positive, timely service to customers during the check-in and checkout process
* Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
* Help customers set up new devices and provide advice on whether to repair or replace old devices
* Monitor service queues and provide accurate status updates to customers
* Maintain knowledge and skillsets through certified training courses
* Clearly communicate and partner with fellow agents
Basic qualifications
* 3 months of experience working in retail or customer service
* Ability to work a flexible schedule, including holidays, nights and weekends
Preferred qualifications
* Passion for technology and desire to solve problems
* Ability to adapt and learn new skills in a fast-paced industry
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1014436BR
Location Number 000564 Clearwater FL Store
Address 21415 Us Highway 19 N$15 - $17.88 /hr
Pay Range $15 - $17.88 /hr
$15-17.9 hourly 10d ago
Front Desk Expert
J. The Jewish News of Northern California 3.9
Agent job in Wesley Chapel, FL
Join Our Team as a Guest Relations Expert at J. Joseph Salon!
Are you a polished professional with a passion for sales and exceptional service? J. Joseph Salon, an upscale European-style salon, is looking for a dedicated Guest Relations Expert to deliver a welcoming experience for every guest. We offer both part-time and full-time roles for individuals who thrive in a fast-paced, high-end environment.
What You'll Do
Greet and welcome guests warmly
Check guests in/out and manage appointments
Provide salon tours and maintain a clean, inviting environment
Promote specials, manage gift card sales, and assist with promotions
Support salon managers with various tasks as needed
Schedule Expectations
Open availability
Must be available to work evenings and weekends
Shifts may start as early as 8:30 AM and end as late as 9:00 PM
Flexibility to cover opening, mid-day, and closing shifts as needed
Consistent reliability and commitment to scheduled shifts are required
Why Join J. Joseph Salon?
Competitive Pay: $14-$20 per hour
Comprehensive Benefits: Dental, health, vision insurance, paid time off, and employee discounts
Career Growth: Ongoing education, training, and advancement opportunities
Flexible Schedule: Full-time and part-time shifts available, including evenings and weekends.
Supportive Team: Work in a salon known for excellence, creativity, and continuous learning
What We're Looking For
21 years of age or older
Fluent in spoken and written English
Strong computer skills
Previous sales and customer service experience preferred
Ability to work evenings and weekends
Professional, charismatic, and guest-focused
Ready to deliver an exceptional guest experience and grow your career in the beauty industry?
Apply today!
Requirements
Must be 21 years of age or older.
Fluent in spoken and written English.
Strong computer skills are essential.
Previous experience in sales and customer service is preferred.
Ability to work evenings and weekends.
Salary Description $14 - $20 / Hour
$14-20 hourly 31d ago
Proximity Marketing Agent
Renewal 4.7
Agent job in Tampa, FL
Renewal by Andersen is a High-End Window and Door Replacement Company the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process, and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! **************************************
What We Offer:
A Culture People Love proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
Time to Recharge enjoy paid time off plus six paid holidays to support your work-life balance
Health & Peace of Mind medical, dental, vision, and life insurance to support your wellbeing
Join a Company Where Growth is Real over 60% of our leaders were promoted from within
W-2 Sales Position with Industry Leading Bonuses (Uncapped Earning Potential!)
Income: On Average $50,000yr - $70,000yr (Base + Bonus) (Paid Weekly!)
Schedule: Monday - Friday + Saturday (Full-Time or Part-Time)
The Proximity Marketing Agent works with a team of canvassers to bring brand awareness to homeowners in targeted marketing areas.
Responsibilities:
Generate high-quality leads while engaging in door-to-door campaigning in assigned territory
Learn to deliver a pre-qualifying lead presentation to prospective homeowners
Provide daily reports of leads and appointments and attend team meetings
Maintain communication with the call center and sales team
No canvassing experience required - we will train you!
Requirements:
High School Diploma or Equivalent - (Minimum 18yrs of Age)
At least 1-2yrs of Customer Service Experience
Previous Door-to-Door Sales, Appointment Setting, or Retail Experience is a Plus
Reliable Transportation for Commuting to Various Locations in the Area
Availability to Work Flexible Schedule Including Weekends if Needed
Ability to learn and then utilize selling techniques
Comfortable walking throughout neighborhoods and the ability to walk outdoors for extended periods of time
Interpersonal communication, social intelligence, charismatic personality, and people skills
**Must be willing to undergo a criminal background check**
**Must have a valid driver's license and clean driving record**
**This Company Participates in E-Verify**
Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment .
Renewal by Andersen careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$22k-30k yearly est. 60d+ ago
Call Center Lending Relationship Specialist
Suncoast Schools Federal Credit Union 4.2
Agent job in Tampa, FL
Training Schedule: MON - FRI 8:00 AM - 5:00 PM Regular Schedule Options: * Monday, Tuesday, Wednesday: 9:30 AM - 7:30 PM, Friday: 9:30 AM - 6:30 PM, Saturday: 8:00 AM - 1:00 PM, Thursday: Off * Monday, Wednesday, Thursday: 10:00 AM - 8:00 PM, Friday: 10:00 AM - 7:00 PM, Saturday: 8:00 AM - 1:00 PM, Tuesday: Off
* Hybrid option available after 3-6 months of satisfactory performance*
This position provides the opportunity to grow into a career in lending. The Call Center Lending Relationship Specialist assists credit union members with their long-term financial goals and planning for their future by providing financial solutions and counseling. This individual engages current and prospective members through telephone support interactions. This role plays a key part in improving the financial lives of Suncoast Credit Union members.
Responsibilities
* Identify ways to improve members' financial life
* Present and explain lending products and services provided by the credit union and its affiliates
* Initiate and underwrite consumer loans according to credit union lending policies and procedures
* Answer calls in a courteous, professional, and timely manner
* Provide a prompt, accurate, and excellent member experience
* Interview members to gather information necessary to complete loan applications
* Input and process loan requests
* Meet minimum monthly goals determined by management
* Assess loan applications
* Process system approvals and suggest decision recommendations
* Serve the community and actively participate in area events representing the credit union
Qualifications
* High school diploma or equivalent
* 1+ years of call center or customer service experience
* Bilingual in Spanish preferred
* Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
* Accurate, detail-oriented, and organized with task management
* Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff
* Must be able to maintain a high level of confidentiality
Skills
* Customer Service
* Sales
Benefits
* Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
* Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
* Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
* Community Involvement: Paid Volunteer Hours
* Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at ************************************************
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at ****************************************
Responsibilities
* Identify ways to improve members' financial life
* Present and explain lending products and services provided by the credit union and its affiliates
* Initiate and underwrite consumer loans according to credit union lending policies and procedures
* Answer calls in a courteous, professional, and timely manner
* Provide a prompt, accurate, and excellent member experience
* Interview members to gather information necessary to complete loan applications
* Input and process loan requests
* Meet minimum monthly goals determined by management
* Assess loan applications
* Process system approvals and suggest decision recommendations
* Serve the community and actively participate in area events representing the credit union
Qualifications
* High school diploma or equivalent
* 1+ years of call center or customer service experience
* Bilingual in Spanish preferred
* Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
* Accurate, detail-oriented, and organized with task management
* Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff
* Must be able to maintain a high level of confidentiality
Skills
* Customer Service
* Sales
Benefits
* Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
* Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
* Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
* Community Involvement: Paid Volunteer Hours
* Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at ************************************************
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at ****************************************
$35k-40k yearly est. Auto-Apply 7d ago
YES Call Center Specialist - Tampa YMCA
Tampa Metropolitan Area YMCA 3.7
Agent job in Tampa, FL
Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant's experience by assisting with general inquiries, performing business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts and updating account information. When launched, outbound calls will support YMCA growth in areas of program fulfillment and optimization, member satisfaction and value added, process improvement and member retention.
The YES Center will be open extended hours to support the Call Center and Family Centers. Hours of operation may vary depending on need. Hours of operation will include early mornings, evenings, weekends and holidays. Ability to work shifts and hours is a necessity.
Critical areas of expertise include:
* Knowledge of computers and ability to learn software applications
* Excellent verbal, interpersonal and problem-solving skills
* Working well in team environment
* Highly organized and able to multi-task
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
YMCA Engagement and Solutions Center Call Center
* Responsible for effectively communicating information to callers regarding general inquiries, Family Center information, membership, programs, and events.
* Responsible for learning and following published SOP's in order to optimally support members, program participants and Family Center staff.
* Provides excellent customer service and enhances the YMCA experience to guests, members, program participants, and staff.
* Reports membership, program, or process concerns, as well as unusual situations or unresolved issues to supervisor.
* Ability to work towards common goals and objectives in a collaborative and team-centered environment.
* When launched, will perform outbound calls to increase program fulfillment, membership sales, renewals, and other initiatives as developed by Operations.
* Perform all duties, tasks and projects as assigned by supervisor.
* Assists with other projects as needed and participates in all staff meetings and/or related meetings.
* Adheres to all policies, guidelines, rules, and best practices as outlined by the Tampa Metropolitan Area YMCA or directed by supervisor.
POSITION REQUIREMENTS:
Education/ Experience Required:
* High school degree, or equivalent is required. Associate's degree preferred.
* Excellent verbal, interpersonal and problem-solving skills
* Bilingual in English and Spanish
* Ability to work in a fast-paced and constantly-changing environment
* Ability to multi-task
* Ability to relate effectively to diverse groups of people from all social and economic
segments of the community
* Ability to handle conflict professionally and manage conflict resolution in a timely manner
* Previous customer service, sales or related experience
* Knowledge of computers
* Must be able to work flexible hours including evenings, weekends, and holidays
* Able to learn and understand YMCA membership operating system and call center software
Certifications/Trainings Required:
* Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration.
* Maintain other required certifications as stated in the training matrix.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to:
* While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device
* Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting
* The employee frequently is required to sit and reach, and must be able to move around the work environment
* Ability to lift and move a minimum of 30 pounds
* Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
* Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold
* The noise level in the work environment is usually moderate
* This position may require availability to work flexible hours including evenings, weekends, and holidays as needed
* Must be able to perform all duties and functions of those that are supervised
$21k-24k yearly est. 36d ago
Lead ITM Agent
Tampa Bay Federal Credit Union 3.6
Agent job in Tampa, FL
As the Lead ITM Agent, you will support the ITM Manager by overseeing the technical operations of the credit union's ATM/ITM fleet. This role focuses on machine performance, image auditing, cash management support, vendor coordination, and technical troubleshooting to ensure reliable and secure service. The Lead ITM Agent provides staff development through training, and keeps the manager updated on employee performance. Completes transaction approvals as needed to support operational accuracy and compliance.
Lead ITM Agent Job Responsibilities:
Reviews and audits daily ATM/ITM check images to ensure proper capture, storage, and transmission. Documents the audits to verify machines are functioning correctly and escalating issues to the ITM Manager when needed
Monitors ATM/ITM uptime, alerts, and overall performance through Vendor portals, dashboards, and email notifications while tracking and analyzing machine tickets to identify trends or recurring issues that impact member experience
Coordinates technical troubleshooting efforts, assists with diagnosing hardware and software issues
Supports internal departments by researching ATM/ITM-related outages, errors, disputes, and transaction inquiries
Monitors and manages the Cash-in-Transit process, including cash orders and adherence to replenishment schedules, ensuring vendors and service partners follow established agreements and escalating any non-compliance
Coordinates and dispatches technicians and Managed Services support for ATM/ITM repairs and maintenance, while maintaining thorough documentation of repairs, outages, and vendor performance, and providing updates to the ITM Manager as needed
Assists members with routine teller transactions conducted through the ITMs, including cash and check deposits, withdrawals, transfers, loan payments, and balance inquiries
Supports the team through leadership, coaching, feedback, development, recognition, and encouragement
Assists with completing department schedules and making necessary corrections to employee time in the ADP E-Access system
Lead ITM Agent Experience:
Two to Five years of similar or related experience, including time spent in preparatory positions
Previous sales experience in a call center environment preferred
Bilingual (English/Spanish) preferred
Lead ITM Agent Education:
A two-year college degree or completion of a specialized course of study at a business or trade school
Lead ITM Agent Schedule:
Monday through Friday (9am-6pm) with Saturdays as needed
Great Benefits Package!
$37k-46k yearly est. Auto-Apply 2d ago
Reservations Agent
Cabot Citrus LLC
Agent job in Brooksville, FL
Cabot
Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.
Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.
Cabot Citrus Farms
Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.
Position Overview
As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service.
Key Responsibilities
Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities.
Manage itinerary planning, including coordinating all aspects of the guest journey.
Field general inquiries and direct calls to the appropriate department.
Organizing and cataloging CRM data, including guest information and relevant questions and preferences.
Possess proficiency with all systems and software.
Proficiency with all systems and processes to be able to train the Reservations team members.
Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader.
Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests.
Communicate effectively both verbally and in writing with internal and external guests, as well as other departments.
Comfort with upselling and promoting a variety of premium products.
Address and resolve guest service issues in a positive manner.
Block special request reservations VIP reservations and/or room assignments.
Maintain and organize both hotel and guest information, whether on a computer or regular file system.
Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office.
Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.
Qualifications
Bachelor's degree or equivalent working experience required.
Strong ability to multitask and complete multiple assignments simultaneously.
At least 1 year of Reservations Agent experience or other Hospitality related experience is required.
Familiarity with PBX operations and internal guest communication systems a plus.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Requires excellent communication skills, both verbal and written.
Takes a proactive approach towards decision-making and resolving challenges.
Takes initiative and makes suggestions to solve problems.
Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests.
Experience in a golf property preferred.
Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy.
Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet.
Comprehension of the reservation sales process.
Analytical approach to problem solving.
Dynamic, enthusiastic, and innovative leader who thrives under pressure.
Skilled in service recovery, consistent guest follow and follow through.
Ability to maintain confidentiality and discretion, especially with high-profile individuals.
Working Conditions
Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties.
Ability to work long hours sitting or standing at a desk in an office setting.
Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls.
Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs.
Benefits
We offer a comprehensive benefits package, including:
Health, Dental, and Vision Insurance
401(k)
10 Paid Vacation Days
5 Paid Sick Days
14 Company Holidays
Maternity and Paternity Leave
Complimentary Staff Lunch
Early Earned Wage Access
Golf Privileges
Employee Discount Program
And much more!
Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!
If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!
Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.