RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few.
RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well.
The Customer Service Representative Position
The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds.
Preferred Experience, Skills & Abilities of the Customer Service Representative Position
At least 2 years of experience in a Customer Service setting
Strong business communication and presentation skills, both verbal and written
Organizational skills, multitasking, and a strong self-motivation as a must!
Knowledge in shipping and warehousing is preferred, but not required
Compensation, Benefits & Structure of the Customer Service Representative Position
This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm.
The Recruitment Process for the Customer Service Representative Position
The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values.
RMR Solutions, LLC is an Equal Opportunity Employer!
$28k-35k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Customer Service Representative
Activate Inc. 4.7
Agent job in Ferndale, MI
Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client's private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process.
This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs.
Key ResponsibilitiesCustomer Support
Provide professional, friendly customer support via phone and live chat during business hours.
Assist customers in navigating the private website and completing their gift selection.
Follow all client-specific service guidelines and brand standards.
Order & Data Management
Update and maintain customer information within an internal dashboard.
Track gift selections, shipments, and delivery status using ShipStation.
Accurately document all customer interactions, questions, and resolutions.
Inventory Management
Monitor available inventory levels.
Identify discrepancies or low-inventory notifications and escalate when appropriate.
Program Support
Manage fluctuating call and chat volumes during peak and slow periods.
Support program accuracy and customer satisfaction by following detailed procedures consistently.
Required Qualifications
Previous customer service experience is required (phone and/or live chat).
Experience using dashboards, order management systems, or similar platforms.
Strong data entry skills and attention to detail.
Excellent written and verbal communication.
High reliability and consistency in meeting scheduled hours.
Ability to follow defined procedures and maintain accuracy under varying activity levels.
Tools & Systems
Internal client dashboard (customer data & inventory management)
Phone and live chat support system
ShipStation for shipment and fulfillment tracking
Standard computer workstation
Work Environment
Computer-based role with alternating periods of high and low activity.
In-office position during all scheduled hours.
Employment Term
Training begins the third week of January.
Program launches February 1.
Seasonal role lasting approximately 1 month, with the potential to extend based on performance and business needs.
$26k-33k yearly est. 4d ago
New & Unlicensed Real Estate Sales Agents
Keller Williams Realty Great Lakes 4.2
Agent job in Grosse Pointe Woods, MI
Job Description
Licensed & Unlicensed Agents Welcome
Are you ready to launch a career in real estate? Our office is growing fast, and we're providing our agents with the knowledge to build a consistent stream of clients and opportunities.
Whether you're licensed or just thinking about starting, we've got you covered. We offer a scholarship toward your real estate training along with top-notch, one-on-one coaching to help you succeed from day one or get your business up to the level you aim for.
Compensation:
$90,000+ based on performance
Responsibilities:
What we offer:
First-class marketing and sales support
Extensive back office and transaction assistance
Proven training programs and weekly mentoring
A supportive, high-energy agent centric environment
One-on-one and group training
Weekly in-office training classes
Flexible hours
Qualifications:
Self-motivated, ambitious individuals ready to build a career (not just get a job)
Enthusiastic people who enjoy helping others
Strong communication and organizational skills
Tech-savvy and eager to learn
A valid Real Estate License (or willingness to obtain one - we'll help you get started)
About Company
Mission
To build careers worth having, businesses worth owning, lives worth living, experiences worth giving, and legacies worth leaving.
Vision
To be the real estate company of choice for agents and their clients in Southeast Michigan by empowering business-driven professionals to thrive through innovation, support, and a culture of collaboration.
Values
Integrity: Do the right thing - always.
Productivity: We measure success by results, not activity.
Growth: Personally, professionally, and financially.
Leadership: Everyone is a leader in their life and in this company.
Community: We build together, give back together, and win together.
Accountability: We own our outcomes and support others in owning theirs.
At KW Great Lakes, you're not just joining a brokerage - you're partnering with a company that's invested in helping you scale your business, your way.
$90k yearly 18d ago
Real Estate Agent
Exit Realty 1St. 4.2
Agent job in Jackson, MI
EXIT Realty 1st offers unparalleled service to ALL clients in the Jackson, Michigan and the surrounding real estate market. Your complete satisfaction with our service and representation is our number one priority.
EXIT Realty 1st serves the entire Jackson real estate market including the surrounding communities such as Ann Arbor, Chelsea and the southern areas.
Whether you are considering buying a home, selling a home or both, we know this area inside and out.
Job Description
Job Summary
We are looking for a driven and experienced real estate agent to join our growing team. In this position, you will buy and sell properties, while acting as an intermediary between buyers and sellers. You will study property listings, list and advertise properties, match clients with potential properties and represent clients when discussing sales.
Duties and Responsibilities
Assist sellers in marketing their property, listing, advertising
Advise on pricing property and market value
Assist buyers in finding the right property for their needs
Negotiate sale on behalf of the client
Advise owners on tax deductions and expenses
Maintain a positive relationship with appraisers, escrow companies, lenders, and home inspectors
Advertise and market vacant properties
Evaluate the properties for damages and repairs before selling
Document property interior and exterior with photos
Perform detailed inspections
Research local market for value and comparable pricing
Advise clients on the buying process, legal requirements, and market conditions
Show properties to potential buyers
Prepare contracts, deeds, closing statements, and other necessary paperwork
Maintain and update property listings
Coordinate open houses, advertising services, and listings for properties
Network and build connections; continue education and training
Qualifications
Requirements and Qualifications
High school degree or equivalent; higher education degree preferred
Proven working experience as a real estate agent or real estate salesperson
Meet state required licensure/certification for real estate; professional membership with local or state associations a plus
Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
Knowledge of real estate sales process
Organized and able to create multiple timelines, budgets, and schedules
Knowledge of local, state, and federal property regulations
Experience with property management software
Excellent verbal and written communication skills
Able to multitask, prioritize, and manage time effectively
Experienced at compiling and following strict budgets
Additional Information
All your information will be kept confidential according to EEO guidelines.
$98k-112k yearly est. 60d+ ago
VA Accredited Agent
Disability Law Group 3.1
Agent job in Troy, MI
The VA Accredited Agent plays a crucial role in supporting Michigan veterans and their families in obtaining the benefits they have earned through their service. This position involves providing expert representation before the Department of Veterans Affairs (VA) for claims and appeals, ensuring compliance with federal regulations, and advocating for veterans' rights throughout the benefits process. The ideal candidate will have a deep understanding of VA claims procedures, strong advocacy skills, and a compassionate, client-focused approach.
Key Responsibilities:
Client Representation:
Represent veterans in claims for VA benefits, including disability compensation, pension, and dependency and indemnity compensation (DIC).
Prepare, submit, and track claims and appeals, including representation at Board of Veterans' Appeals (BVA) hearings.
Draft legal arguments and prepare clients for testimony.
Case Management:
Conduct thorough reviews of medical and service records to build strong cases for claims.
Maintain detailed case files, ensuring all documentation meets VA requirements and submission deadlines.
Communicate regularly with clients regarding claim status and next steps.
Advocacy and Client Support:
Guide veterans and their families through the VA claims process, explaining their rights and available benefits.
Assist clients with gathering necessary evidence, including medical opinions and service documentation.
Act as a liaison between clients, medical providers, and VA officials.
Compliance and Accreditation:
Ensure adherence to VA regulations and maintain active VA accreditation status.
Stay informed about changes in VA policies and veteran resources.
Community Outreach and Education:
Conduct informational sessions and workshops for veterans and their families on available benefits.
Collaborate with local veteran service organizations (VSOs) and community groups to support outreach efforts.
Internal Support:
Provide training and guidance to staff on VA claims processes and updates.
Contribute to developing best practices for veteran representation within the firm.
Qualifications:
· Education:
Bachelor's degree in Law, Social Work, Political Science, or a related field. Juris Doctor (JD) preferred but not required.
· Certification:
VA Accreditation as an agent is required
A PIV card is required for this role.
· Experience:
Minimum of 2-3 years of experience advocating for veterans or handling VA claims.
Experience working within the veteran community is highly preferred.
· Skills:
Deep understanding of VA benefits and claims processes.
Excellent verbal and written communication skills.
Ability to interpret complex medical and service records.
Proficiency in Microsoft Office Suite and case management software.
· Core Competencies:
Strong advocacy and negotiation skills.
Attention to detail and commitment to accuracy.
Compassionate, client-centered approach.
Ability to manage multiple cases and deadlines effectively.
Ethical integrity and commitment to confidentiality.
Working Conditions:
Flexible remote or hybrid work within Michigan.
Occasional travel within the state to meet with clients or attend hearings.
Ability to handle sensitive conversations with clients experiencing emotional or stressful situations.
Benefits:
Competitive salary- $65,000 - $85,000 and will include the opportunity to earn up to $3,000 annually in performance-based KPIs in addition to the base salary.
Health, dental, and vision insurance options (e.g., Blue Cross Blue Shield of Michigan)
401(k) plan with employer match (up to 3.5%)
Generous PTO policy
Professional development opportunities and tuition reimbursement
$65k-85k yearly 60d+ ago
Repossession Agent
Alcar Recovery, LLC
Agent job in Southfield, MI
Job DescriptionSalary:
The Repossession Field Agent's job involves communicating with internal staff, external team members and consumers delinquent on a payment agreement. You will be investigating and tracking the known locations of cars out for repossession, securing them, and towing the vehicles to the closest company storage facility. Once towed, you will be responsible for appropriate, timely and accurate documentation. No Cold Calling-ALL accounts provided byestablishedbusiness.
Alcar Recovery is one of the most respected, rapidly expanding repossession firms in the country. We are seeking both fulltimeexperienced field agents and those eager to learn and committed to a new profession. We haveindustryleadingtechnology and top of the line recovery trucks that will help you excel at your job. We do things the right way and we hire the right people that can deliver results.
Are you looking for an opportunity to:
Be an integral part of a growing organization?
Be handsomely rewarded for your strong and flexible work ethic?
Work independently without supervision?
The field agent requires a positive attitude and a high aptitude forproblem solving. You will be the face of our company to the public and who will recover the collateral and assets for our clients. It requires very good people skills and the ability to communicate on all levels with all types of persons. Every person you meet needs to be treated with courtesy and respect regardless of the circumstances in which they find themselves or the attitude they exhibit.
If you are at least 24 or older with clean driving record and background; if you want to work a flexible schedule including weekends, then you should get in touch with us. We are an Equal Employment Opportunity Employer.
EDUCATIONAL REQUIREMENTS and WORK EXPERIENCE
High School Diploma or equivalent required
Proven ability and experience working in an outside environment without direct supervision
Previous law enforcement or military a plus
Either possess or can acquire a DOT physical card and Class D commercial drivers license
Basic mechanical ability
Previous experience working as a tow truckoperation, or in the repo industry, as a flatbed operator, self-loader or tow dolly is encouraged, Industry certification a plus
ORGANIZATIONAL SKILLS AND KNOWLEDGE
Basic computer skills including internet and email, own a smartphone with service
You must have a clean driving record, pass a background and drug test
Clean, presentable appearance, reliable, strong work ethic and loyal
Able to read, write and speak English withreasonablecapability to be able to communicate with customers, employees, and vendors
Meet the attendance schedule and repossession goals as agreed to with your supervisor
Innovative, creative and seeks challenges while exercising analytical skills with determination
Ability to handle stress and multiple priorities with a level head and limited emotion
Flexible and self-confident with exceptional interpersonal skills
Effective command skills, competent management and organizational and conflict resolution skills
$30k-64k yearly est. 28d ago
Now Hiring: Inventory Agent and EV Charging Agent ($13 to $15 DOE) DTW
Odorzx
Agent job in Romulus, MI
We are currently seeking a dedicated and detail-oriented Inventory Agent to join our team. The Lot Coordinator will be responsible for ensuring efficient inventory management of vehicles on the client's property. This role requires excellent organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities:
Conduct daily inventory of rental cars.
Scan vehicles using company-provided hardware to track their location and status accurately.
Move vehicles within the lot as needed, utilizing safe driving practices.
Maintain organization and cleanliness of the lot.
Requirements
Possession of a valid driver's license.
Ability to walk for extended periods, up to 8 hours per shift.
Complete other duties as assigned by supervisor.
Proficiency in using barcode scanning equipment and inputting codes accurately.
Communicate effectively with other team members.
Benefits
Full-Time Benefits Include:
Vacation Time (After 1 Year)
Medical, vision, and dental after 60 days (Full Time)
Sick Time
Personal Days
Company Paid Holidays
Company Paid Car, Gas, Insurance (Job Specific)
Company Paid Travel (Job Specific)
Employee Referral Program
Retention Bonus
Rapid Advancement Opportunities
Paid Time Off (Vacation, Sick & Public Holidays) (Job Specific)
Training & Development
$30k-64k yearly est. Auto-Apply 60d+ ago
Now Hiring: Inventory Agent and EV Charging Agent ($13 to $15 DOE) DTW
Odorzx Inc.
Agent job in Romulus, MI
Job Description
We are currently seeking a dedicated and detail-oriented Inventory Agent to join our team. The Lot Coordinator will be responsible for ensuring efficient inventory management of vehicles on the client's property. This role requires excellent organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities:
Conduct daily inventory of rental cars.
Scan vehicles using company-provided hardware to track their location and status accurately.
Move vehicles within the lot as needed, utilizing safe driving practices.
Maintain organization and cleanliness of the lot.
Requirements
Possession of a valid driver's license.
Ability to walk for extended periods, up to 8 hours per shift.
Complete other duties as assigned by supervisor.
Proficiency in using barcode scanning equipment and inputting codes accurately.
Communicate effectively with other team members.
Benefits
Full-Time Benefits Include:
Vacation Time (After 1 Year)
Medical, vision, and dental after 60 days (Full Time)
Sick Time
Personal Days
Company Paid Holidays
Company Paid Car, Gas, Insurance (Job Specific)
Company Paid Travel (Job Specific)
Employee Referral Program
Retention Bonus
Rapid Advancement Opportunities
Paid Time Off (Vacation, Sick & Public Holidays) (Job Specific)
Training & Development
$30k-64k yearly est. 14d ago
Part Time Motorola Agent- Detroit
BDS Marketing
Agent job in Detroit, MI
For the Moto Agent - Market Development Manager (MDM) position, we are seeking energetic, driven individuals to proudly represent BDS and Motorola's products at retail. Our employees are important partners with our clients; they deliver exceptional results and work to enhance our clients' retail performance each day. You are high energy, sociable and have a positive attitude that is contagious. You are a product consultant, sales advisor, brand advocate and wireless enthusiast. You are the “go to” person when friends and family are looking for consumer electronics and accessories.
$30k-64k yearly est. 60d+ ago
Agent Code: AMOHEA
Evans Network of Companies
Agent job in Detroit, MI
Amie Heathman is an Independent Freight Agent of Greatwide Truckload Management, a member of the Evans Network of Companies. We are seeking qualified Class A Owner Operators for Dry Van freight opportunities. If you're an experienced Owner Operator who takes pride in running smart freight with a team that shoots straight - you've found your home.
We don't over-promise or play games. We keep you rolling with freight that pays, and dispatch that respects your time and goals.
Owner Operators - What You'll Get:
* $3,000-$5,000+ Average Weekly Gross
* 75% of Linehaul + 100% Fuel Surcharge
* Shorter Runs = Higher Paying Loads
* Hazmat & Tanker Options Available (more $$$ if you've got the endorsements)
* Endorsements a Plus - We'll Keep You Moving!
Home Time - YOUR Choice:
* Be home often, every weekend, or stay out longer - whatever fits your lifestyle
* You tell us how you want to run, and we'll make it work!
Where We Run:
* We go where the money is!
* Right now, Midwest lanes are hot, with consistent dry van freight nationwide
* Short or long runs - it's totally up to you!
Owner Operator Benefits Include:
* NO COST Cargo & Liability Insurance
* Plate Program, Trailer Rentals, IFTA, & Tractor Insurance All Available Through Us With No Money Down!
* HUGE Fuel & Tire Discounts, EFS Fuel Cards, & Access to Medical Insurance
* Accurate Weekly Pay, Direct Deposit
* $2,000 Referral Bonus!
* Owner Operator Career Support & Development
* Clean Roadside Inspection Bonus/Payouts!
Requirements:
* 1 Year of Verifiable Class A Driving Experience in the Previous 3 Years
* Satisfactory Driving Record (Good PSP & MVR Reports)
* Tractor Must Be a 2000 or Newer
* Required to Run Under Greatwide's Authority
We work hard for our drivers - because that's what real partnerships look like.
If you want to run solid freight, stay busy, and get treated like family, let's talk.
CALL AMIE for more details: ************
Click Here to Apply Now!
Click here to email us
APPLY NOW CALL **********
Quick App
Submission saved.","submit ActionMessageTimeout":null,"submit ActionMessagePosition":"top-form","submit ActionFormHide":false,"submit Action":"entry","submit ActionTab":"same-tab","error Message":"
Couldn't save submission due to errors.","error MessagePosition":"top-form","loading Indicator":null,"loading IndicatorText":null,"validation OnSubmit":true,"validation OnFocus":false,"scroll ToTop":true,"has MultiplePages":false,"pages":[{"settings":{"submit ButtonLabel":"Submit","back ButtonLabel":"Back","show BackButton":false,"save ButtonLabel":"Save","show SaveButton":false,"save ButtonStyle":"link","buttons Position":"left","css Classes":null,"container Attributes":[],"input Attributes":[],"enable NextButtonConditions":false,"next ButtonConditions":{"show Rule":"show","condition Rule":"all","conditions":[]},"enable PageConditions":false,"page Conditions":{"show Rule":"show","condition Rule":"all","conditions":[]},"enable JsEvents":false,"js GtmEventOptions":[{"label":"event","value":"form PageSubmission"},{"label":"form Id","value":"short App"},{"label":"page Id","value":"311"},{"label":"page Index","value":0}]},"id":311,"layout Id":20,"name":"Contact Info","uid":"b86cdf88-03be-4739-9549-000b497e60b8","user Condition":null,"element Condition":null}],"theme Config":{"loading":{"class":"fui-loading"},"error Message":{"class":"fui-error-message"},"disabled":{"class":"fui-disabled"},"tab Error":{"class":"fui-tab-error"},"tab Active":{"class":"fui-tab-active"},"tab Complete":{"class":"fui-tab-complete"},"success Message":{"class":"fui-success-message"},"alert":{"class":"fui-alert"},"alert Error":{"class":"fui-alert fui-alert-error fui-alert-top-form","role":"alert","data-fui-alert":true},"alert Success":{"class":"fui-alert fui-alert-success fui-alert-top-form","role":"alert","data-fui-alert":true},"page":{"id":"fui-short App-rgjkzh-p-311","class":"fui-page","data-index":"0","data-id":"311","data-fui-page":true},"progress":{"class":"fui-progress","data-fui-progress":true},"tab":{"class":"fui-tab"},"success":{"class":"fui-success"},"error":{"class":"fui-error-message"},"field Errors":{"class":"fui-errors"},"field Error":{"class":"fui-error-message"}},"redirect Url":"https:\/\/driveforenoc.com\/thankyou","current PageId":311,"output JsTheme":true,"enable UnloadWarning":true,"enable BackSubmission":true,"ajax Timeout":10,"base ActionUrl":"https:\/\/driveforenoc.com\/index.php?p=actions","refresh TokenUrl":"https:\/\/driveforenoc.com\/index.php?p=actions\/formie\/forms\/refresh-tokens&form=FORM_PLACEHOLDER","script Attributes":[]}}" data-form-submit-method="page-reload" data-form-submit-action="entry" data-redirect="***********************************
First Name *
Last Name *
Cell Phone *
Email *
City *
State *
* -Select--AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming
Zip *
Do you have a CDL-A? *
Select an option YesNo
Have you had any moving violations in the last two years? *
Select an option YesNo
Do you have at least 1 year of verifiable Class A tractor-trailer experience from the last 5 years? *
Select an option YesNo
Are you 22 years or older? *
Select an option YesNo
Do you have any DWIs in the past 5 years? *
Select an option YesNo
Are you intending to run under your own authority? *
Select an option YesNo
What Equipment Type Do You Intend to Run? *
Select an option ContainerDry VanFlatbed/StepdeckOpendeckPower OnlyHazmatReefer
Resume
Opt-in
I hereby consent to receive autodialed and/or pre-recorded calls and/or SMS (text messages) from or on behalf of Evans Network of Companies at the telephone number provided above.
Leave this field blank
Submit
$30k-64k yearly est. 2d ago
BDC Agent - Full Time
Jim Riehl's Friendly Automotive Group
Agent job in Lapeer, MI
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Employment Type: Full-Time Compensation: Hourly + Commission + Monthly Bonus Schedule: Monday-Friday with rotating Saturdays coming soon; evening availability required on select days About Us:
We are a fast-growing, customer-focused automotive group committed to delivering exceptional service and building lifelong relationships. As part of our commitment to growth and innovation, we are expanding our BDC team and looking for driven, reliable, and upbeat individuals to join us! Position Overview:
As a BDC Agent, you'll be the first point of contact for many of our customers. Your goal is to build rapport, provide helpful information, and schedule appointments that bring customers into the dealership - whether it's for vehicle sales, service, or follow-up. If you enjoy speaking with people, are highly coachable, and thrive in a goal-oriented environment, we want to hear from you! Key Responsibilities:
Respond promptly to internet leads, phone calls, and text inquiries using dealership templates and guidelines
Engage customers with professionalism, enthusiasm, and product knowledge
Schedule appointments for the sales or service departments and confirm attendance
Perform follow-up calls, texts, and emails with unsold showroom traffic and missed appointments
Work within the CRM to log all communication and update customer records accurately
Collaborate with sales, service, and management teams to ensure a smooth customer journey
Maintain performance metrics including contact rate, appointment set rate, and show rate
Qualifications:
Previous customer service, call center, or dealership experience preferred
Strong written and verbal communication skills
Confident, positive, and friendly phone presence
Comfortable using technology, CRM tools, and multitasking
Able to work independently and as part of a team
Willing to learn and take coaching to improve performance
Dependable, punctual, and goal-oriented
What We Offer:
Competitive hourly pay + uncapped commission + monthly bonus opportunities
Ongoing training and mentorship
Opportunities for growth into other roles within the dealership
A professional, team-oriented, and fun work environment
Employee discounts on vehicles, parts, and service
To Apply:
Submit your resume and a brief message telling us why you'd be a great fit for our team. We look forward to meeting you!
$30k-64k yearly est. Auto-Apply 4d ago
Exit Lane Agent
G2 Secure Staff 4.6
Agent job in Flint, MI
Control access to restricted areas. Do not allow any person to return to the secure side of airport. MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous experience in security, military, public contract preferred. 2. Must be 18 years of age or older.
3. Must have a reliable telephone and transportation.
4. Must have HS diploma or GED.
B. PHYSICAL AND MENTAL DEMANDS
With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of employees and client representatives.
3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
4. Must be able to lift, carry, and/or hold up to 70 lbs.
5. Must have good hearing and vision.
6. May be exposed to occasional loud noise levels.
7. Must pass pre-employment and random drug test.
8. Must be able to read, write, understand and carry out instructions in English.
9. Must pass a pre-employment background check.
10. Must be able to verbally direct in English.
11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
12. May be required to work weekends, overnight shifts and holidays.
ESSENTIAL FUNCTIONS:
1. Prevent unauthorized individuals from gaining access to the guarded area.
2. Patrol area designated by client.
3. Ensure all persons/property entering and leaving he premises are properly authorized.
4. Immediately report any discrepancies, violations, incidents and concerns to the supervisor on duty.
5. Never leave post without being properly relieved.
6. Answer telephones in a polite and professional manner.
7. Be able to operate a computer and access systems (where applicable).
8. Complete reports in detail and in a timely manner.
9. Must be familiar with all Governmental/Client/Company regulations.
10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
11. Project a positive image and respond to inquiries from clients, staff and public in courteous manner.
12. Utilize appropriate communications channels and maintain records, report and files as required.
13. Must be in proper uniform or business attire as directed by company officials.
14. Identification badges must always be visible.
15. Adhere to company policies and procedures and participate in achievement of company objectives.
16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
17. Perform other duties as requested.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
$28k-35k yearly est. 60d+ ago
Supplemental Sales Agent - Detroit, Michigan
Horace Mann 4.5
Agent job in Detroit, MI
Horace Mann is looking for individuals who want to work with purpose. Being part of our organization means you can empower educators and others who serve the community to receive better benefits and financial stability.
The Wise Benefits™ product suite captures the supplemental benefit offerings of Horace Mann's Worksite Division. These policies help offset the costs major medical insurance may not cover. Support the heroes in our schools and communities by helping them achieve financial peace of mind.
Responsibilities
Become a licensed life and health insurance agent
Work alongside top agents in a supportive, results-driven environment
Participate in hands-on training and mentorship programs to grow your skills and advance your career
Set meetings with schools, fire stations, municipalities, and more to present products
Submit sales reports and applications in a timely manner
Perform other follow-up and administrative tasks as needed
Requirements
Strong communication skills
Self-motivated
Highly interpersonal
Outgoing
Service-oriented
What we offer
We deliver your leads - you drive the results
You work during normal business hours, so no nights, weekends, or holidays
All the training and support you need
Experience the freedom to work independently, with no office requirements and no cap on your income
Our team manages the admin - you focus on driving results and growing your career
Please use the following scheduling link to select a convenient time to discuss:
Schedule A Call
#vizi#
#Ll-CH1
$58k-91k yearly est. Auto-Apply 5d ago
Real Estate Agent
Howard Hanna Real Estate Services 4.1
Agent job in Ann Arbor, MI
A career in real estate with Howard Hanna offers limitless opportunities. Our Sales Associates have different reasons for pursuing a career with us, but they all have one thing in common: they love being affiliated with the market leader and a forward-thinking real estate firm, focused on enhancing each individual's personal success.
Job Description
4th largest Real Estate Broker in the U.S. seeking highly motivated, outgoing and extroverted individuals interested in a fast paced, full-time Real Estate career to join our team in Ann Arbor. No sales experience necessary. This is a 100% COMMISSION Based Income Career.
Follow this link to take a FREE 10 minute Real Estate Career Assessment: ************************
At Howard Hanna, our professional full-time sales associates are our greatest assets. We train continuously, market aggressively, and reward generously.
We have some of the most innovative programs that no other brokerages in our area offer such as:
FREE Agent Websites
Enhanced Realtor.com Agent Profiles
Non-competing Sales Managers who are DEVOTED to YOUR success
NO desk fees or franchise fees
FREE ongoing training
Exclusive 100% Money Back Guarantee Program for Buyers and Sellers
Buy Before You Sell Program
Apartment Dwellers Trade-In Program
Full administrative support
Competitive commission splits
Incentive based programs as an added benefit to being part of the Howard Hanna Team:
Hanna Mobiles - we pay you to drive through a monthly car allowance
Hanna Travel -- All expense paid vacations
Income Advantage -- Guaranteed monthly income
Secure Advantage Program that offers Health, Dental, and Vision insurance options, life and short term disability insurance and estate, retirement and college fund programs.
Qualifications
Follow this link to take a FREE 10 minute Real Estate Career Assessment: ************************
The sky is the limit for your income, however, in order to be successful...
Candidates must...
Be fully licensed or are willing to take classes to get your Real Estate License
Be able to attend weekly training and meetings
Be Driven and have a "go-getter" mentality
Have impeccable customer service skills
Have strong communication skills - written and verbal
Have a moderate level of internet and data management competency
Have a laptop and some computer literacy skills
Be able to work with and respond to clients promptly
Be honest, reliable, and ethical
Have the ability to work independently and be self-motivated
Enjoy making a difference in people's lives
Enjoy volunteering in the community
Enjoy participating in active marketing initiatives
Be able to manage a high volume of closings
Have finances set aside to pay any fees associated with obtaining an maintaining real estate license - this is 100% COMMISSION BASED INCOME
Be hardworking, have ability to multi-task, prioritize and strong attention to detail
Have reliable transportation
Be able to dress for success
Take the free career assessment at the link above, and then call us at ************ for more information about this awarding career.
Additional Information
All information will be kept confidential according to EEO guidelines
$93k-116k yearly est. 60d+ ago
Customer Success Representative
Onestream Software 4.3
Agent job in Rochester, MI
Rochester, Michigan OneStream Software LLC
Benefits Offered Vision, Medical, Dental, Life, 401K
Employment Type Full-Time
ABOUT THE JOB
Our company mission statement reads as follows, "Every customer will be a reference and a success with OneStream Software." At the center of this mission statement, are our Customer Success Representative (CSR). CSR's focus on customer relationship retention and optimization. Each CSR is responsible for multiple customer accounts; the number depending on such factors as the size of the customer or seniority of the CSR. The CSR will be responsible for day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention. The CSR will have an in-depth understanding of each customer's overall business requirements and act as a consultant to determine how the various OneStream Marketplace solutions and features can meet their needs. The CSR will also partner with other OneStream teams on initiatives that address customer needs, product utilization, and improving departmental efficiency to help meet company goals.
The CSR team is an integration of functions and activities of Marketing, Sales, Professional Services, Training, and Support. They are the primary point of contact for customers and must stay in close contact with the customer's evolving needs. Sometimes referred to as a Customer Advocate, the CSR gives voice to our customer's feedback, reviews and assesses their project progress, and offers recommendations based on results. CSR's ensure the highest level of customer satisfaction and return on investment while enhancing the customer experience. To be successful in this role, you must be passionate about customer success, flexible, and adaptive to change.
RESPONSIBILITIES
Manager Customer Relationships:
Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts (demand generation, on-boarding and/or customer success focused).
Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery.
Drive close collaboration with implementation partner during the launch phase to facilitate successful handover to support. Attend key design review sessions, review project milestones, attend key project management sessions.
Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline. Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
Uncover and mitigate any risk that threatens each customer's growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls.
Educate both new and established customers on general OneStream functionalities and best practices as well as new features as they become available.
Collaborate effectively with the Sales organization to close incremental revenue and secure long-term renewals.
Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance.
Keep management informed of progress and obstacles related to customer accounts, seeking feedback as necessary and responding appropriately to improve work performance and optimize customer success.
Become an expert on OneStream product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points through adoption of new OneStream products and features.
Our customers are fanatical about our service, product, and team. It is your responsibility to build and maintain that customer experience for all customers in your portfolio.
Educate customers on any new XF MarketPlace solutions and material on OneStream Academy.
Use customer management tools to track customer communication, issues and metrics.
Technical Expertise:
Champion customer enhancement requests by confirming the details and requirements of the enhancement and clearly articulating those details to the appropriate teams.
Maintain thorough knowledge of OneStream product solutions, features, and target markets and keep up with continuous product releases by participating in formal and informal trainings.
Work closely with product and engineering teams to ensure customer feedback is being incorporated into development decisions.
Demonstrate a willingness to quickly learn new tools and applications, product solutions, rules and regulations and business best practices.
Advance Internal Initiatives:
Support initiatives that address customer needs, product utilization, and improving team efficiencies to help meet company goals.
Collaborate with other internal teams such as Sales, Marketing, and Knowledge Management to provide subject matter expertise as new products and services are rolled out to customers.
Provide feedback to Product Management and Engineering regarding customers' emerging or unmet product needs.
Enhance team efficiencies through knowledge sharing activities, mentoring new hires and assisting other team members.
QUALITIES OF A SUCCESSFUL CANDIDATE
Formal Education and Certification
Four-year college degree in fields such as (but not limited to) Accounting, Business, Finance, Information Systems, or CIS, or equivalent work experience
Knowledge and Experience
Two to three years of experience in the software industry.
Demonstrated experience as successful Account Manager or Customer Success Representative supporting multiple customers and following up on all their needs.
Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization.
Personal, adaptable, and flexible with the ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary; must be able to multi-task and manage multiple projects, processes, programs, and procedures simultaneously while working under pressure to meet deadlines, organizational goals and initiatives.
Extensive experience working in a team-oriented, collaborative environment. Ability to effectively operate independently or in a team environment.
Ability to present ideas in business-friendly and user-friendly language.
Outstanding MS Office skills, specifically with Excel.
Personal Attributes
Strong leadership skills.
Excellent interpersonal and communication skills.
Exceptional listening skills.
Strong organizational and planning skills.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical, evaluative, and problem-solving abilities.
Exceptional customer service orientation.
Able to exercise independent judgment and problem-solve.
High stress tolerance.
OneStream Software is an Equal Opportunity Employer.
$42k-57k yearly est. Auto-Apply 60d+ ago
Reservation Agent
Sage Hospitality 3.9
Agent job in Detroit, MI
Why us?
Shinola Hotel is seeking a Reservation Agent to create timeless memories and quality experiences for guests and associates alike.
The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city's history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership.
Responsibilities
Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms.
Gathers needed information from customer in order to confirm reservation.
Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues.
Promotes the hotel and its services in order to capture customers and increase revenues.
Operates reservations system by entering and accessing data in order to provide callers with accurate information.
Duties will include manual and computerized skills and completion of daily checklist functions.
Provides accurate and up-to-date manual and computerized reports on daily and monthly room reservation information in order to assist management with forecasting, tracking and staffing.
Enters all special room requests into computer system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.
Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.
Inputs group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues.
Maintains a friendly, cheerful and courteous demeanor at all times.
Manages resources including franchise systems, yield systems and tracking systems.
Answering all hotel calls acting as a hotel operator.
Required to have flexible availability working between 7am to 11pm for either AM, MID and PM shifts on a rotation basis as needed.
Qualifications
Education/Formal Training
High school diploma or equivalent.
Experience
No previous experience required.
Knowledge/Skills
Must have basic customer service skills and PC operation.
Must be extremely adept communicator and fluent in oral and written English.
Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.
Must be able to use tact and understanding when dealing with demanding customers.
Must be able to memorize facts and figures.
Must be organized and display patience when handling more than one call at a time.
Must be friendly, enthusiastic and helpful.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have ability to read small details on computer screen, detailed computer printouts and written communications.
Must be able to use computer key board and handle written material.
Must have ability to communicate and to follow written or verbal instruction.
Benefits
Medical, dental, & vision insurance
Eligible to participate in the Company's 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
$25k-30k yearly est. Auto-Apply 8d ago
Traveling Cleaning Specialist (7:30 AM-5:30 PM)
Trilogy Corporate Services
Agent job in Brighton, MI
Job DescriptionSalary: $18/hour
Cleaning Specialist (Traveling)
Field Operations
Brighton, MI
************************
Love Your Career: Why You Should Join Trilogy's Team
Shift:
7:30am - 5:30pm
Monday, Tuesday, Thursday, Friday - 4 Day work week! With overtime opportunities.
Full-Time
Who is Trilogy?
Wherever Trilogy works, outstanding Cleaning Technicians are on the job. Trilogy is a corporate cleaning service like youve never seen before.
We recognized that the cleaning industry is long overdue for a makeover. So we decided to bring a fresh perspective, new ideas and better solutions to the table.
Our Approach
We only clean high-end office buildings and branches. All of our shifts are during daytime hours. We created our own software, redesigned our cleaning carts, and have the most advanced fleet of equipment imaginable. Our management team has one goal: to support our team members so that our clients are happy.
We dont clean with grimy mop buckets or worn-out vacuum cleaners. We stock the supply closets with pre-mixed products and fresh towels, and service our equipment weekly. Our Cleaning Technicians only focus on one thing: cleaning!
We provide extensive training, great benefits and some of the best advancement opportunities in the business. Many companies say they take care of their employees...but here at Trilogy, we live up to that commitment. Join our mission to revolutionize the cleaning industry!
As a Trilogy team member you will...
Use your training to offer the highest quality cleaning experience to our clients
Be provided with all of the tools you need to succeed
Communicate daily and frequently with your onsite supervisor, in-person, by phone and through our messaging app
As a Cleaning Specialist you will stay active
Vacuuming, sweeping and mopping floors
Cleaning all areas of restrooms and kitchens
Wiping and dusting areas in lobbies, conference rooms, offices and cubicle areas
Removing trash from large and small bins and load bags into the provided dumpster, must be able to lift up to 50lbs
Assisting with client projects
Traveling to multiple locations to provide quality results
Safely operate company vehicles in compliance with all traffic laws and regulations
Load and unload cleaning supplies from the vehicle
Perform basic vehicle maintenance, such as checking oil and tire pressure
Cleaning Specialist Wages & Benefits
Consistent, weekday shifts...no weekend shifts or late night shifts!
Starting wage is $18.00 - $20.00 per hour
Platinum & Gold Blue Cross/Blue Shield health insurance, dental insurance and optical insurance available to all employees and Trilogy pays for most of the premium
Paid time-off, with additional days earned each year you work at Trilogy
9 paid holidays
Daily opportunities to earn bonusesup to $100 per month!
You may be a good fit at Trilogy if you...
Want to deliver an exceptional cleaning experience to our clients
Are naturally curious and willing to learn new ways of doing things
Are excited about communicating openly with your supervisors about your progress, needs and concerns
Can see yourself occasionally interacting with clients, upholding professionalism at all times
Thrive with routine but can also remain calm during unanticipated situations
Additionally, its preferred if you have...
A smartphone
Availability to work occasional overtime
Reliable transportation with a excellent driving record
Interested in advancement?
This role is more than just a job. We strongly believe in providing you a path to thrive as a Cleaning Technician and to grow within our company if youre interested.
Here is what a typical advancement path looks like:
Cleaning Technician >> Cleaning Specialist >> Lead >> Supervisor
For more information:
About Trilogy --
trilogycorporate.com
Facebook --
******************************************
$18-20 hourly 6d ago
Freight Forwarding Operations and Customer Service Agent
DP World 4.7
Agent job in Auburn Hills, MI
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.
KEY ACCOUNTABILITIES
Manage file creation and all services associated with freight forwarding and logistics
Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload
QUALIFICATIONS, EXPERIENCE AND SKILLS
At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
Graduate in any field
Freight Forwarding experience is mandatory
Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.
ABOUT DP WORLD
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
#LI-HE2 #LI-Hybrid
$27k-34k yearly est. Auto-Apply 60d+ ago
Customer Outreach Representative
Weed Man Lawn Care Wixom
Agent job in Wixom, MI
Job Description
“Marketing rep Start as soon as Monday” Pay $20+ Job type: full time or part time 10+ people needed Schedule: Monday-Friday, weekends available. Night shift, day shift, 8 hours, or other Are you energetic, people person who likes to travel and work in a team atmosphere while getting paid hourly/plus commission and have fun doing it? This is the job for you!! Full time and part time hours available Monday-Saturday pay weekly, pay is from $18 per hour plus a weekly bonus based on performance. Interested in setting up an interview please text ************.
***In addition, this job helps to provide the practical sales experience that your future employers are looking for. Great accomplishment to build your resume.
$18 hourly 18d ago
Call Center Consumer Care Agent (Mortgage Servicing) (Troy, MI)
CMG Financial 4.8
Agent job in Troy, MI
CMG Financial is hiring on-site Mortgage Servicing Consumer Care Call Center Agents to work at the Consumer Contact Center located in Troy, MI. The Agents are responsible for providing exceptional customer service to borrowers by handling inquiries related to their mortgage loans. This role involves assisting borrowers with account information, payments, and resolving any issues they may encounter. The agent ensures that all borrower interactions are handled professionally, efficiently, and in compliance with company policies and regulatory requirements.
Working On-site in Troy, MI; Evening Shift Noon - 9pm
CMG pays a competitive hourly rate which initially ranges from $20.00 to $22.00 per hour with opportunities for compensation increases quickly as you learn our systems
ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:
Customer Service:
Answer incoming calls from borrowers regarding their mortgage accounts.
Provide accurate and timely information about account balances, payment histories, and other mortgage-related inquiries.
Assist borrowers with making payments, setting up automatic payments, and other account management tasks.
Issue Resolution:
Address and resolve borrower complaints and issues, escalating to the appropriate department when necessary.
Investigate and resolve payment discrepancies, escrow issues, and other account-related concerns.
Follow up with borrowers to ensure satisfactory resolution of their issues.
Account Management:
Update borrower information in the company's CRM system, ensuring accuracy and completeness.
Process requests for account statements, payoff quotes, and other documentation.
Assist borrowers with loan modification applications and other loss mitigation options.
Compliance and Quality Assurance:
Adhere to all company policies, procedures, and regulatory requirements.
Maintain confidentiality of borrower information and ensure data security.
Participate in quality assurance activities, including call monitoring and feedback sessions.
Collaboration and Communication:
Work closely with other departments, including collections, underwriting, and servicing, to facilitate borrower solutions.
Communicate effectively with team members and supervisors to share information and updates.
Participate in team meetings, training sessions, and professional development activities.
Servicing Topics:
Account Maintenance, Payment Reminder Calls, Payments (30+ days), Contact Information Updates, Website Assistance, Complaints, Loan Balances, Retention/Recapture, Document Requestions, Payoffs, Credit Corrections, Recasts, FEMA Claims, Collections, and Escrow
QUALIFICATIONS AND EXPERIENCE:
Must be able to work on-site at our new Servicing Center in Troy, MI (Detroit Area)
High school diploma or equivalent; Associate or Bachelor degree preferred.
Minimum of 1-4 years of experience in customer service, call center, or mortgage servicing.
Bi-lingual (Spanish speaking) is a plus.
Strong understanding of mortgage loan processes and servicing.
Excellent communication and interpersonal skills.
Ability to handle high call volumes and manage multiple tasks in a fast-paced environment.
Proficiency in using CRM systems and other relevant software applications.
Detail-oriented with strong problem-solving skills.
Knowledge of regulatory requirements and industry best practices is a plus.
WORKING CONDITIONS:
Full-time position, typically Monday through Friday, with occasional weekend shifts as needed.
Consumer Contact Center environment with standard business hours.
Ability to work in a fast-paced and high-stress environment.
SUPERVISORY RESPONSIBILITIES:
Direct Reports: N/A
PHYSICAL and ENVIRONMENTAL CONDITIONS:
This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required.
COMPENSATION
CMG pays a competitive hourly rate which ranges from $20.00 to $22.00 per hour with opportunity for increases in hourly rate as you learn our systems. Factors that affect salary may include: Mortgage Servicing, Call Center Operations and Customer Service experience, overall knowledge of mortgage servicing industry, number of years worked in mortgage industry, computer skills, customer service experience specific to working with mortgage customer's, and education.
CMG Financial is an equal opportunity employer and does not unlawfully discriminate in employment decisions. CMG will consider all qualified applicants without regard to race, religion, national origin, sex, age, veteran status, disability, familial status, marital status, actual or perceived sexual orientation, or actual or perceived gender identity. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of CMG Financial or reach out to [email protected].
CMG MORTGAGE, INC. NMLS #1820 If you are a recruiter or placement agency, please do not submit resumes to any person or email address at CMG Financial prior to having a signed agreement . CMG Financial is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent to us without an agreement in place will be considered your company's gift to CMG Financial and may be forwarded to our recruiters for their attention.