Front Desk Agent (Japanese Speaking) -Full Time, $35.84/Hour
Aulani, A Disney Resort & Spa
Agent job in Kapolei, HI
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more! Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services. Responsibilities : Assist guests during check-in and check-out, phone interaction, and face-to-face interaction Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast Strong computer skills and knowledge is required Must feel comfortable handling large amounts of money and possesses a high-level of integrity Ability to reflect a professional image while maintaining guest privacy Must stay calm in highly stressful situations and be knowledgeable of emergency procedures Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night. Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods. Basic Qualifications : Proficient in English and Japanese Language Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction You must be at least 18 years of age to be considered for this role Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred Preferred Qualifications: Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous Leadership experience Previous experience working in a Hawaiian tourism or hospitality role Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: Aulani Casting, aulanicasting The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: **************************************** d24ad0b8-823f-4e68-a892-2986ccdf7392
$35.8 hourly 1d ago
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ATI MX REP HIK
Air Transport International 4.2
Agent job in Urban Honolulu, HI
Job Functions:
At sites where no other ATI support exists be prepared to conduct/oversee the overhaul, maintenance, and repair of airframe components, powerplants, aircraft communication equipment and associated components in accordance with Company manuals, manufacturer's manuals, including policies, Procedures Bulletins and Orders in order to return the aircraft to service and continue the mission.
Maintenance Representatives will be required to sign for work accomplished and must be prepared to oversee other non-ATI individuals/contractors working on ATI aircraft at remote locations and to "buy-back" the work of these individuals if required. Maintenance Representatives are directly responsible for the safety of the aircraft while at the remote sites and must insure that all work is accomplished in accordance with FAA and Company procedures in order to insure the safety of Company property, personnel and customers.
The mechanic in performing his/her duties is required to be constantly alert for defective, worn or failed parts as well as Unsafe working conditions and to bring these immediately to the attention of the flight crew to which he/she is assigned. Additionally, the Maintenance Representative is required to insure that the aircraft's assigned Spares Parts Kit (SPK) is fully stocked and that the required materials and parts are available to support the scheduled mission to the fullest extent possible.
During the course of normal operations, the Maintenance Representative must be prepared to work with various Company hired agents at sites throughout the world to procure maintenance services and support, as needed to repair/fix the aircraft. Should no Company agent be available, the Maintenance Representative working in conjunction with the flight crew must be prepared to act as Company agent and procure the support/equipment necessary to facilitate the repair/servicing of the aircraft as required.
As part of normal remote location operations, the Maintenance Representative is specifically charged and responsible to keep Maintenance Control fully apprized of the status of the aircraft and to provide copies of all completed log pages directly to Maintenance Control. Additionally, the Maintenance Representative must be fully capable of working with minimal supervision during the normal course of events, but should the need arise to solicit and follow directions from Maintenance Control and higher management despite the thousands of miles separating him/her from senior leadership.
The Maintenance Representative is also specifically responsible and required to conduct such housekeeping duties as required to keep his/her assigned aircraft clean and presentable. This may require the use of third parties, but the responsibility to insure the cleanliness and appearance/upkeep of the assigned aircraft rests specifically with the Maintenance Representative flying on that aircraft during the course of the currently on-going mission.
At any location where mechanics are utilized, assume the duties, responsibilities, and authority of the Maintenance Supervisor, and work for the Line Maintenance Supervisor responsible for that station.
When the Maintenance Representative is exercising his/her authority under the RII provisions of this manual, he/she will be directly responsible to the Director of Quality Control.
Attend all Company training classes as assigned by the Director of Maintenance.
What you will need:
Minimum of three (3) years, proven line maintenance experience on 767/757 aircraft
High School Diploma or equivalent
Must successfully complete a DOT/FAA pre-employment drug screen and a DOT/FAA compliant background check.
Ability to clearly communicate with customers and co-workers; stand, bend, and reach in order to maintain files; sit for extended periods of time; and comply with ATI attendance requirements.
Shall hold a valid Airframe and Powerplant license (FAR 121.378a)
Shall have a valid passport, and Driver's License.
Ability to travel as the needs of the airline dictates. (may require travel up to 3 weeks per month)
Preferred:
* B 757/767 aircraft; Parts 121, 125, 145; Heavy transport category aircraft experience
Physical Requirements:
Must be able to lift up to 50 lbs., climb up to 3 flights of stairs.
Must be able to work at heights up to 80 feet and from ladders up to 10 feet.
This job will require the following abilities:
Hearing/Speaking
Near/Far Sight Acuity
Depth perception/Field of vision
Hand/Eye Coordination
Color Vision
Effective Oral/Written communication
Air Transport International is an equal employment/affirmative action employer. It is the Company's policy not to discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status and prohibits discharging or in any other manner discriminating against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. The Company further does not discriminate on any other basis protected by applicable federal, state or local laws.
$30k-35k yearly est. 4d ago
Tour Reservationist
Wet 'n' Wild Hawaii 4.3
Agent job in Kapolei, HI
Wet'n'Wild Hawaii is Oahu's top 10 most visited family attraction on the island and recently voted Best of Honolulu Magazine's “Best Family Attraction”. We pride ourselves on having FUN!
We are currently seeking a Tour Reservationist who can speak, read and understand the Japanese language fluently. The ideal candidate has expert communication skills and is able to maintain an upbeat attitude and work efficiently under high-stress environments.
Responsibilities include but not limited to:
Answer telephones and enter guest reservations using PonoRez (web-based central reservation system).
Change and cancel reservations as guest requests.
Process accurate records for coding and tracking reservations and advanced deposits.
Maintain good relations with all guests and implement procedures for giving special attention to VIPs.
Enter guest reservations into the computer system while assigning reservations to the appropriate rates.
Qualifications are but not limited to the following:
1 - 2 years tour reservations experience.
Familiar using PonoRez (web-based central reservation system).
Valid Driver's License and own transportation is required.
Must be self-driven, motivated and possess excellent relationship-building skills.
Excellent verbal and written communication skills.
Able to work on weekend, holidays and some evenings.
Strong computer proficiency including MS Office Suite.
$41k-46k yearly est. 60d+ ago
Customer Service Agent
Sixt Usa 4.3
Agent job in Urban Honolulu, HI
Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting hourly wage of
$22.50.
YOUR ROLE AT SIXT
You welcome all customers upon arrival and gather feedback to improve their future rental experience
You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
You work in various weather conditions and are willing to take on additional tasks to support business needs
YOUR SKILLS MATTER
Education & Experience
You have a high school diploma or GED and at least 1 year of customer service experience
Licenses & Authorization
You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
Computer Skills
You possess basic computer navigation skills and are familiar with Microsoft Office applications
Work Hours & Travel
You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
Uniform & Language
You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
Comprehensive Benefits
Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
Paid Time Off & Holidays
Benefit from PTO, sick leave, and receive time and a half for working on public holidays
Bonus Plan
Take advantage of a bonus plan based on performance
Employee Assistance Program
Access support whenever needed through our Employee Assistance Program
Exclusive Employee Rentals
Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Uniform & Perks
Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
$22.5 hourly 1d ago
Airport Agent - Customer Service
Envoy Air Inc. 4.0
Agent job in Kailua, HI
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air an American Airlines Group company where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
NEW PAY RATE: $21.02
(Includes Seasonal Premium)
Responsibilities
How will you make an impact?
Responsibilities
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
May work in the Baggage Service Office to track the location of baggage and handle passenger questions
#envoyoversight
Qualifications
Who are we looking for?
Requirements
Minimum age: 18
High school diploma, GED, or international equivalent
Must possess at least one form of TSA-acceptable identification for business travel purposes.
Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Must be customer focused, detail oriented, and interested about the airline industry
Able to communicate in a clear, polite, and friendly manner
Must be comfortable working with computers and ability to learn new computer programs
Must be able to read, write, fluently speak, and understand the English language
Authorized to work in the United States without sponsorship
#EnvoyOversight
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
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$21 hourly Auto-Apply 23d ago
HNL Airport- FT Customer Service Agent
Southern Airways Corporation 3.7
Agent job in Urban Honolulu, HI
Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age.
JOB TITLE: Airport Customer Service Agent - customer service & ramp
DEPARTMENT: Customer Service
LOCATION: Honolulu, HI
REPORTS TO: Station Manager
FLSA STATUS: Non-Exempt
POSITION SUMMARY:
The Airport Customer Service Agent (Ramp) is our primary representative at our airport stations. Their primary responsibilities include all ramp duties; However, the incumbent will be cross-trained to perform customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.
KEY RESPONSIBILITIES
Ensuring FAA, Airline and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in passengers; safely loading and unloading passengers
Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
Reviewing baggage tags for accuracy
Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
Any other duties assigned.
This position does not directly supervise others
QUALIFICATIONS:
Knowledge, Skills & Abilities:
Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company's Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co-workers and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail-oriented and self-motivated
Education:
High school diploma or equivalent
Miscellaneous Requirements:
Valid driver's license and reliable transportation
Computer skills - ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass 10-year background check and pre-employment drug screen
At least 21 years of age
Authorized to work in the United States
Work Experience:
Prefer at least 1 year of prior customer service experience
Mental Requirements:
Level 2
Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.
Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables
Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.
Physical requirements:
Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and ability to safely perform the essential functions of the position.
Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.
Activity Approximate % of Time
Sitting: 5
Standing: 70
Walking: 25
100%
Machines and Equipment Used:
Machines, Equipment, Tools
Approximate % of Time
Varied: 100%
Degree of Hand Eye Coordination Required:
Computer: Varies
Phone: Varies
Photocopier, fax machine: Varies
Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5%
BENEFITS:
Competitive Salary: Attractive compensation package based on experience.
Health & Wellness: Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance and a retirement/ 401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment.
Generous PTO plus paid holidays throughout the calendar year.
Team member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including:
Flight tickets at a significant discount
Discounts on hotels and resorts
Car rentals at reduced rates
Discounted cruises
At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Surf Air Mobility participates in E-Verify.
$32k-36k yearly est. Auto-Apply 60d+ ago
Front Desk Agent-Full Time, $35.84/Hour
The Walt Disney Company 4.6
Agent job in Kapolei, HI
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: + 100% full coverage of healthcare for you and your eligible dependents + Tuition paid upfront at network schools + Free lunch + Free parking + Free theme park admission and much more!
Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.
**Responsibilities :**
+ Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
+ Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
+ Strong computer skills and knowledge is required
+ Must feel comfortable handling large amounts of money and possesses a high-level of integrity
+ Ability to reflect a professional image while maintaining guest privacy
+ Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
+ Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.
+ Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.
**Basic Qualifications :**
+ Previous cash handling experience
+ Previous computer experience
+ Ability to perform in a fast-paced and sometimes stressful working environment
+ Ability to multi task
+ Ability to confidently utilize service recovery methods
+ Enthusiastic about interacting and helping guests
+ Receptive to special requests
+ Willing to follow instructions and take direction
+ You must be at least 18 years of age to be considered for this role
+ Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
**Preferred Qualifications:**
+ **Proficient in English and Japanese Language**
+ Knowledge of Hawaiian language preferred
+ Previous work experience in a Hotel/Front Desk environment
+ Previous experience in a high volume, fast paced office type environment
+ Previous Leadership experience
+ Previous experience working in a Hawaiian tourism or hospitality role
**Additional Information :**
**SCHEDULE AVAILABILTY**
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
**SUBMITTING YOUR APPLICATION**
After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page.
Keyword: Aulani Casting, aulanicasting
The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: ****************************************
**Job ID:** 1329771BR
**Location:** Kapolei,Hawaii
**Job Posting Company:** "Aulani, A Disney Resort & Spa"
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
$35.8 hourly 30d ago
Call Center Agent
Hawaiiusa Federal Credit Union 4.4
Agent job in Pearl City, HI
Job Description
The Call Center Agent is responsible for creating member loyalty by identifying member needs and offering financial solutions through our products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answers all incoming member calls in a professional, timely and courteous manner, following established standards and guidelines for excellent member service and efficiency.
Assists members with informational or transactional requests with and in accordance to our policy and procedure guidelines.
Ensures safeguarding of member information by following identification and document retention policies.
Effectively deals with member concerns which may include researching, determining possible accuracy resolutions, etc.
Able to handle member inquiries, discrepancies, complaints, and concerns in a professional manner (IE. research, resolution, etc.)
Maintains up-to-date knowledge of all credit union products and services along with the benefits and features of each.
Recognizes cues for cross sell opportunities.
Able to sustain member relationships with HIUSA through effective communication.
Provides members with financial wellness education
Maintains occupancy times to meet service goals
Recommends alternative solutions to enhance operational processes
Proactively supports our “Life Matters” brand and culture.
Performs other duties as assigned.
EDUCATION AND SKILLS
High School Diploma or GED, required.
Basic keyboarding and data entry skills including knowledge of Outlook, Word, and Excel.
Ability to learn complex procedures and navigate multiple computer systems simultaneously.
Requires clear and professional communication in writing, in person, and on the telephone.
Critical thinking skills to summarize member needs and find a resolution.
Empathetic and good listening skills.
Trouble shooting and problem-solving skills & techniques.
MINIMUM PHYSICAL REQUIREMENTS
Sitting for prolonged periods at a desk working on a computer.
Walking on occasion for up to 2 hours per day.
Reaching, bending, twisting, turning frequently.
Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
BENEFITS AND PAY
The expected pay range for Call Center Agent is $20.00 - $22.00 per hour.
This range reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate's experience, skills, and other relevant factors.
We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Health savings account, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.
Make a difference one life at a time!
ABOUT COMPANY:
HawaiiUSA FCU Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life's experiences and creating fulfilling work opportunities, not just jobs.
$20-22 hourly 13d ago
Boarding Agent, Maritime Ship Agent
T. Parker Host 3.8
Agent job in Urban Honolulu, HI
Dating back to a century ago in 1923, T. Parker Host quickly developed a strong reputation for offering exceptional service and solutions as a ship agency. HOST is the largest dry bulk agent in the United States and handles nearly 4,000 vessels annually, including dry bulk, breakbulk, tankers and cruise ships. As agents, we represent principals from around the world and coordinate directly with both local and international parties for every ship we're appointed - improving efficiency for our customers. Host Agency continues to develop a strong worldwide network of relationships throughout the maritime community.
In addition to immediately serving our customers' vessels, we offer a range of services to add value and support throughout the supply chain - from forwarding and documentation, to commodity reporting, to cargo monitoring.
Position Summary:
Entry-level position and springboard to embark on a career in the maritime field. Liaise with pilots, tug boats, linemen, US Customs and Border Protection, US Coast Guard, cargo interests and vessel owners to ensure safe and efficient vessel operations while in port. Excellent opportunity for those looking to spend time in the field, as well as time in the office, handling communications and port expenses. Must be comfortable with a flexible schedule, working nights and weekends as needed based on vessels' schedules.
Essential Responsibilities and Duties:
Operations Management
Boarding of vessels at marine facilities and mid-stream locations
Coordinate berthing assignments and order pilots, tugs, and linesmen for vessels
Coordinate and order vessel husbandry services within authorized funding limits
Provide timely and accurate responses to incoming email requests for assigned ships and general office traffic when required
Draft, execute, and dispatch commercial documentation with timeliness and accuracy
Be contactable at all times while on call and maintain readiness to respond to vessel requirements and changes of boarding schedules after office hours
Follow Company Standard Operating Procedures and seek guidance when modifications for specific calls or other questions arise
Travel to and provide operations support to other ports when required by the Host management team
Assist in the training and onboarding of new team members as required
Regulatory
Coordinate with U.S. Government Agencies to prepare and submit required documents, verify successful filings of reporting notices, and schedule necessary vessel attendances within required time frames
Verify successful filing of cargo import, entry, and export manifests within required time frames
Service
Maintain professional acumen and a customer service mindset when dealing with Host customer, stakeholder and industry relationships
Education, Knowledge, Experience, Skills and Abilities Required:
Prior customer service experience, required. Prior agency experience, a plus.
Transitioning military personnel and veterans encouraged to apply.
Must have valid driver's license with clean driving record.
Strong interpersonal skills including excellent verbal and written communication skills
Self-motivated and able to multi-task in a constantly changing work environment
Analytical and problem-solving skills
Ability to manage high volumes of electronic communication, both in office and while mobile in the field
Ability to work evenings, weekends, holidays and adapt to fluid ship port schedules in 24/7/365 port operations
ASBA agency certified or willing to become within first three months of employment
Physical Requirements:
Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water
Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms
Must be able to lift and carry 50 lbs
Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow)
HOST, and its affiliated companies, is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
is eligible for a $600 sign-on bonus. Position Function:
Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner and taking follow-up action as necessary. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Duties:
Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action.
Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required.
Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately.
Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services.
Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments.
Prepare update forms for deposit and loan accounts, such as address and phone number changes.
Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc.
Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc
Convert inquiries into account openings by referring customers to appropriate business units.
Minimum Qualifications:
Education:
High School diploma or equivalent
Experience:
1+ year of customer service experience
Competencies:
Achieving Results - Perseverance
Achieving Results - Decisiveness
Communication & Influencing - Approachability
Operating Skills - Time Management
Self-Management - Adaptability
Knowledge, Skills & Abilities:
Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$39k-44k yearly est. Auto-Apply 57d ago
Return Agent (Rental Car)
The Hertz Corporation 4.3
Agent job in Kailua, HI
The **Return Agent (Rental Car)** is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.
The key responsibilities and accountabilities are:
+ Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures
+ Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
+ Provide the customer with an invoice and a full explanation of their charges
+ Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
+ Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
+ Check fuel level and mileage and clearly explain final charges to the customer
+ Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
+ Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
+ Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
+ To carry out any other duties requested by the managers/Team Leaders.
+ Keep work area organized and free of clutter
**Basic Qualifications:**
+ Passion for customer service and attention to detail - Goes the extra mile
+ A minimum of one year of sales or customer experience in a high volume or service-oriented environment
+ Proven strong sales and closing skills and the ability to friendly, engaging manner
+ Basic computer proficiency
**Must be able to:**
+ Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
+ Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
+ Demonstrate professionalism and interpersonal skills
+ Proven experience of working well within a team.
+ 100% customer focus, with proven experience within a customer facing environment
+ Work flexible shifts including weekends and holidays; and work overtime as required
+ Work outdoors during all weather conditions
+ Stand for long periods of time
+ Lift up to 45 pounds
**What You'll Get:**
+ Hourly Rate is $16.75 + Commission.
+ Sign-on Bonus: $1,000 ($500 paid at 60 and 90 days of employment)
+ Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
+ Weekly Pay
+ Holiday Pay
+ Career growth opportunities
+ Paid Training to expand your skills and knowledge
+ Comprehensive Medical, Dental, & Vision benefit options after 30 days
+ Up to 40% off the base rate of any standard Hertz Rental
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$16.8 hourly 60d+ ago
Logistics Agent
Obran Cooperative
Agent job in Urban Honolulu, HI
Courier Corporation of Hawaii is an Obran Logistics company.
Obran Cooperative is the first worker-owned cooperative conglomerate in the US. At Obran, we believe that everyone should own their work, and that ownership can dramatically improve our lives, both financially and emotionally. Growing worker-ownership is foundational to building a more equitable and competitive economy, an economy that enables the people who create value through their hard work to share in the value they create. At Obran, we are pioneering a new approach to grow worker-ownership at scale and create a new economy.
Our Logistics company, Courier Corporation of Hawaii (CCH) is looking for a qualified IT Agent to join our team! The ideal candidate must be a clear communicator, reliable and accountable. At least one year of logistics experience is preferred but not required.
IT Agent Key Responsibilities:
Ensuring that all the merchandise is safely and securely segregated, palletized, and prepped for shipping.
Ensuring all products are shipped to the right destination.
Determines placement of merchandise, follows safety and lifting protocols during transport.
Identifying any missing, lost or damaged materials and immediately notify the supervisor.
Requirements
Familiar with Microsoft Office Suite
Prior experience working in a warehouse preferred.
Knowledge of operating a forklift & pallet jack preferred.
Ability to work on feet for 8 hours and carry loads up to 75 pounds.
Responsible & reliable
Ability to work well independently and safely.
Ability to work cohesively as part of a team.
High School Diploma, or GED equivalent
Valid driver's license
Ability to handle physical workload
Strong work ethic and attention to detail
Pay Range:
$13 - $15 USD Hourly based on experience
We will consider employment for qualified applicants with arrest and conviction records.
Schedule:
Monday - Friday Full-time 8:30am-5pm
Benefits
• Medical Insurance
• Dental Insurance
• Optical/Vision Insurance
• Overtime Available
Our Mission
Obran Cooperative's mission is to put the engines of business to work for humanity.
Our Vision
Obran will be the world's largest worker-cooperative conglomerate. We exist to grow profitable, useful, and impactful businesses that serve our members, customers, and communities. We acknowledge structures of inequity and embrace the struggles to overcome them, one workplace at a time.
Our Values
Democracy: We empower and educate members to participate fully in workplace decisions.
Innovation: We question the status quo and find new ways of working that are better for ourselves, our customers, our communities, and the environment.
Solidarity: We act in ways that promote equity and inclusion; we are pro-black, pro-women, pro-LGBTQ+, and against hate and discrimination in all its forms.
Humanity: We believe that workers are humans first; we foster dignity, respect, and joy in our interactions with each other.
Balance: We think critically and holistically about our decisions, and seek balance in the short- and long-term outcomes of all stakeholders we touch. Our stakeholders include our members, our families, our communities, our investors, our customers, our suppliers, and the environment.
Our Principles
This organization operates in accordance with the Rochdale cooperative principles:
Voluntary and open membership
Democratic member control
Members' economic participation
Autonomy and independence
Education, training, & information
Cooperation among cooperatives
Concern for community
Salary Range Disclaimer
The base salary range represents the low and high end of the range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, net disposable income, and performance. The range listed is one component of Obran's total compensation package for employees/members. Other rewards may include quarterly bonuses, Cooperative Membership, an open Paid Time Off policy.
Equal Opportunities and Accommodations
Obran is deeply committed to creating workplaces and a community of members where equity is prioritized and valued. We believe that traditional corporations' bad behavior disproportionately hurts the most marginalized people in society - including people of color, people from working class backgrounds, women and LGBTQ people. We believe that these communities must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Obran is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact the Obran Coordination team at ************, or by email at cch_************************ in advance of your interview.
$13-15 hourly Auto-Apply 60d+ ago
Call Center Service Agent
Northstar Memorial Group 4.4
Agent job in Kaneohe, HI
NorthStar Memorial Group is seeking a Call Center Service Agent at Hawaiian Memorial Park Mortuary. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence.
Responsibilities
Answer incoming calls and route them to the correct department
Handle customer inquiries, complaints, and issues
Provide pricing to client families and schedule appointments
Management of the service/appointment calendar
Walking families through the next steps after a passing has occurred
Qualifications
1+ years of experience in a customer service environment
High School Diploma or equivalent
Excellent communication and customer service skills
Basic computer knowledge (Windows, MS Word, MS Excel, internet)
This position is On-site.
Compensation
$16.00/hr.
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status
#INDCRIT1
$16 hourly 9d ago
Ticket Agent - Resident Shows
Cirque Du Soleil Entertainment Group
Agent job in Urban Honolulu, HI
***Le poste étant situé aux États-Unis, la description de poste est disponible uniquement en anglais.***
***As this position in based in the United States, the job description is available in English only.***
___________________________Ticket AgentSales, Marketing and Communications
Part-Time Position
We are looking for a Ticket Agent to join the Box Office team for ‘AUANA, our new production in Honolulu, Hawai‘i, part of the Resident Shows Division (RSD) with Cirque du Soleil Entertainment Group (CDSEG). The main objective of this role is to provide guests with world-class customer service, maintain up-to-date knowledge of pricing, availability, and seating options, and speak knowledgably about ‘AUANA and the other shows in the Cirque du Soleil RSD portfolio. Assist with crowd control and ensure a smooth entry for guest. The ideal candidate will be an outgoing, charismatic, and engaging individual that is excited to be part of the opening team for a first-of-its-kind entertainment offering in Hawai‘i. You are detail-oriented, reliable, and able to work quickly and accurately while maintaining a professional and welcoming demeanor.
The Ticket Agent will have the opportunity to:
· Process merchandise sales, ticket sales and VIP Experience upsells, ensuring prompt and courteous service to all guests; · Assist sales department with group reservation inquiries, bookings, group check-ins and will call · Build Customer Accounts in Outbox with accurate guest information; · Utilize and balance a cash drawer and ticket sales with various tender types; · Provide educated answers to guest questions and able to furnish detailed information regarding ‘AUANA show details, Cirque du Soleil Entertainment Group, and the OUTRIGGER Waikiki Beachcomber Hotel facilities and services; · Resolve guest issues within scope of authority and escalate to supervisor as necessary; · Maintain up-to-date knowledge on Cirque ticketing policies and purchase agreement information; · Contribute to a positive work-life environment at the box office that promotes customer service, sales, and safety; · Maintain a neat work environment and a clean and presentable demeanor based on Cirque du Soleil's appearance policy; · Maintain communication with Box Office Managers regarding ticketing problems and or customer service issues; · Complete other related job duties as assigned.
What does it take for this role? The following hard skills are the basics of what's needed to be successful in this position:
· Previous customer service experience in a ticketing, live entertainment, or similar work environment; · Knowledge of Outbox or other similar ticketing platform; · Possess the ability to learn ticketing software and retain a high level of complex information. · Be comfortable working in a loud environment; · Be calm, motivated, polite, and courteous; · Have a professional, clean appearance with a straight posture. Note: Employees are responsible for arriving in uniform shirt, black pants, black socks, and black shoes (no logos); · Understand and exemplify a high standard of customer service and hospitality; · Strong attention to detail; · Working fast and efficiently under pressure; · Ability to provide excellent customer service and be a team player; · Availability to work varied shifts, including weekends and holidays; · Ability to perform the essential functions of the job including, but not limited to: crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 50lbs unassisted, etc.; Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; · Fluent in English, both written and spoken; Fluent in other languages, such as Japanese is an asset; · Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one's identity and work authorization.
Compensation: · The hourly rate for this position is $19 USD/hour. · This rate is location-specific and compensation in other geographies may vary. Relocation: ** Please note: This position is required to be on-site in Hawai'i. There will be no relocation assistance provided for this position.**
As you can imagine, working with a circus can be quite different from other organizations, and at Cirque du Soleil Entertainment Group, we embrace these differences loudly with enthusiasm. We realize that one size fits none and invite you to come create your own specialized experience with us to see exactly what we're talking about, firsthand.
Our emotion-provoking shows are just the tip of the iceberg: laced throughout our organization, you will find creative minds who are empowered to use their voices and be themselves, their truest selves. Diversity to us means various perspectives, fresh ideas and continuous improvement of the way we do things. We won't pretend like we have every answer, that's why we need you! The employees here are the center of what we do, the voices behind the final product and amazing performances on stage.
When you think of your ideal workplace, what comes to mind? For us, it looks (and really is) like this:
· Teamwork - we thrive with collaborative teams, regardless of titles or departments; · Respect - when we ask someone to join our team, it's because we trust and respect you; · Integrity - whether you work behind-the-scenes or in the office, you're being counted on. We are a team and integrity goes a long way here, and like we mentioned previously, trust is important; · Authenticity - we want you to bring your full self to work, this is a place where you don't need to fit into a box to belong; diverse perspectives foster even more creativity in the workplace. We embrace the human behind the employee number; · Being heard - you have access to everyone in the organization, use your voice on development questions or suggestions on how to improve the experience. We value open and transparent communication, and we want you to be heard!
Come create with us and let us show you what a “circus family” feels like!
Cirque du Soleil Entertainment Group is an equal opportunity employer. We do not discriminate against applicants or employees because of their race, creed, color, age, religion, sex, disability, sexual orientation, marital status, military status, national origin, or ancestry.
$19 hourly Auto-Apply 60d+ ago
CALL CENTER AGENT
ULU Hi-Tech, Inc.
Agent job in Urban Honolulu, HI
Job Description
This position can be either full- or part-time and is an hourly wage position located on-site in our HOLO Helpline call center in Honolulu, Hawaii. Ulu HI-Tech provides the systems and staff for the HOLO Card, the island-wide rapid transit fare system of the City & County of Honolulu (City). Working as part of a small team of highly trained call center customer service professionals, the Representative will accept training, guidance, and direction from an experienced Call Center Manager.
This position is best for dedicated individuals who understand and embrace the power of teamwork. While individual initiative is welcome and encouraged, the success of the HOLO Card program requires participating as a dedicated part of the HOLO Helpline team.
As such, closely following our established standard operating procedures (SOPs) is a primary duty. We will provide extensive training to ensure you are able to succeed in meeting these standards. Training will take place on-the-job and requires reading, studying, and comprehension of and compliance with our documentation and related customer service systems.
Representatives are assigned the primary responsibility of assisting customers via inbound phone calls as well as emails, e-commerce orders, etc. Regular outbound calls & emails to assist customers with more complicated situations will also be required.
Other significant customer support activities will include helping commercial businesses that offer HOLO Cards as a benefit to their own employees and ensuring elderly, youth and disabled persons have appropriate assistance with their specialized HOLO Card products.
Ulu HI-Tech strongly believes in promoting from within our own team. As such, each Representative can expect to be trained to perform higher level tasks to ensure their eventual readiness for promotion, as well as to strengthen and broaden skills across the entire team.
The HOLO Helpline runs 6 days per week, Monday through Saturday, 7am to 7pm, excluding many State and Federal Holidays.
Most shifts run Mon to Fri, 7am to 4pm, and UHT will make efforts to accommodate preferred schedules & flexible hours. However, Representatives may be required to fill in vacant shifts OR work overtime on short notice during any of the HOLO Helpline operating days & hours.
Essential Duties
• Maintaining reasonable performance metrics in common call center industry standards (see Appendix A below)
• Answer incoming calls and respond to customer's emails using provided scripts
• Resolve customer issues according to our SOPs
• Use our computer systems to create, look up, and update customer information
• Research, identify, and resolve customer complaints using our methods and systems
• Identify and escalate serious issues to team leaders
• Provide product and service information to customers
• Document all call information according to our SOPs
• Recognize, document, and alert the management team of trends in customer calls Ulu HI-Tech, Inc. Rev 11-10-2021 Confidential 2 HOLO Card Service Director
• Follow up on customer calls where necessary
• Other duties as assigned
Qualifications
• High school diploma or equivalent
• Experience using business computer applications; willingness to learn our specific systems
• Experience providing customer service in any previous job or position
• Knowledge of customer service practices and willingness to train to improve them
• Good data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle sometimes stressful workloads and situations with ease
Physical Requirements
• Requires being able to remain seated/standing for the duration of shift, with breaks
• Requires occasional lifting and moving of office supplies, computer equipment, and boxes weighing up to 25 lbs
Note: The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
$31k-36k yearly est. 17d ago
HNL Airport- PT Customer Service Agent
Southern Airways Corporation 3.7
Agent job in Urban Honolulu, HI
Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age.
JOB TITLE: Airport Customer Service Agent - customer service & ramp
DEPARTMENT: Customer Service
REPORTS TO: Station Manager
FLSA STATUS: Non-Exempt
The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations.
KEY RESPONSIBILITIES
Ensuring FAA, Airline and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in passengers; safely loading and unloading passengers
Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
Reviewing baggage tags for accuracy
Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
This position does not directly supervise others
REQUIREMENTS
Knowledge, Skills & Abilities:
Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company's Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co-workers and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail-oriented and self-motivated
QUALIFICATIONS
Education:
High school diploma or equivalent
Miscellaneous Requirements:
Valid driver's license and reliable transportation
Computer skills - ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass 10-year background check and pre-employment drug screen
At least 18 years of age
Authorized to work in the United States
Work Experience:
Prefer at least 1 year of prior customer service experience
Mental Requirements:
Level 2
Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.
Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.
Physical requirements:
Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and ability to safely perform the essential functions of the position.
Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.
Activity
Approximate % of Time
Sitting: 5
Standing: 70
Walking: 25
100%
Machines and Equipment Used:
Machines, Equipment, Tools
Approximate % of Time
Varied: 100%
Degree of Hand Eye Coordination Required:
Computer: Varies
Phone: Varies
Photocopier, fax machine: Varies
Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5%
BENEFITS
Competitive Salary: Attractive compensation package based on experience.
Health & Wellness: Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance and a retirement/ 401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment.
Generous PTO plus paid holidays throughout the calendar year.
Team member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including:
Flight tickets at a significant discount
Discounts on hotels and resorts
Car rentals at reduced rates
Discounted cruises
At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Surf Air Mobility participates in E-Verify.
$32k-36k yearly est. Auto-Apply 60d+ ago
Front Desk Agent (Japanese Speaking) -Full Time, $35.84/Hour
Walt Disney Co 4.6
Agent job in Kapolei, HI
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: * 100% full coverage of healthcare for you and your eligible dependents * Tuition paid upfront at network schools * Free lunch * Free parking * Free theme park admission and much more!
Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.
$33k-37k yearly est. 31d ago
Airport Agent - Ramp
Envoy Air Inc. 4.0
Agent job in Kailua, HI
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air an American Airlines Group company where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
NEW PAY RATE: $21.02
(Includes Seasonal Premium)
Responsibilities
How will you make an impact?
Responsibilities
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.
Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.
Collaborate with the internal team to ensure a safe and on-time departure.
May clean the interior of the aircraft, clean and service aircraft lavatories.
#envoyoversight
Qualifications
Who are we looking for?
Requirements
Minimum age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs
Must be willing and able to work outside in variable weather conditions
Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry
Must be able to read, write, fluently speak, and understand the English language
Authorized to work in the United States without sponsorship
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled
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$21 hourly Auto-Apply 23d ago
Return Agent (Rental Car)
Hertz 4.3
Agent job in Kailua, HI
The Return Agent (Rental Car) is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.
Wage: $16.75 hourly
The key responsibilities and accountabilities are:
Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures
Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
Provide the customer with an invoice and a full explanation of their charges
Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
Check fuel level and mileage and clearly explain final charges to the customer
Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
To carry out any other duties requested by the managers/Team Leaders.
Keep work area organized and free of clutter
Basic Qualifications:
Passion for customer service and attention to detail - Goes the extra mile
A minimum of one year of sales or customer experience in a high volume or service-oriented environment
Proven strong sales and closing skills and the ability to friendly, engaging manner
Basic computer proficiency
Must be able to:
Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team.
100% customer focus, with proven experience within a customer facing environment
Work flexible shifts including weekends and holidays; and work overtime as required
Work outdoors during all weather conditions
Stand for long periods of time
Lift up to 45 pounds
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks:
Up to 40% off the base rate of any standard Hertz rental
Take advantage of Hertz negotiated discounts (Travel, Tickets- movies, concerts, theme parks, Electronics, Food, Fitness)
Health & Wellness benefits
Tuition Reimbursement
Paid Parental Leave
Career Growth with hands on learning
$16.8 hourly Auto-Apply 38d ago
Gate Agent
Northstar Memorial Group 4.4
Agent job in Kaneohe, HI
NorthStar Memorial Group is seeking a Gate Agent for our beloved Valley of the Temples Memorial Park & Byodo-In Temple.
As a Gate Agent, you will be the first contact our client families and visitors have to our property and our company. We serve client families and their guests as representatives of Valley of the Temples Memorial Park & Hawaiian Memorial Park Mortuary. We also serve thousands of visitors to the Byodo-In Temple. These clients and visitors enter our property through several entry gates, which requires parking management, cashless ticket point of sales booths, and front gate flower sales.
Responsibilities
Provide directions and guidance to families, visitors, and vendors.
Front Gate Flower Sales
Parking lot management
Byodo-In Visitor Ticket Booth station
Monitor and authorize entrance and departure of employees, visitors, and other persons to deter theft and provide eyes and ears to alert authorities if necessary.
Call police or fire departments in cases of emergency, such as fire or the presence of unauthorized persons.
Qualifications
Personable, Positive Attitude and strong customer service skills
Physical effort requiring manual dexterity is occasionally required (between 5% and 25% of the job). Work pace and/or exertion may bring on a limited amount of physical fatigue.
This position requires standing for sustained periods of time and to work in many environments, including extreme heat and cold, humid and wet environments.
Customer Service Experience preferred but not required.
Must be 18 years or older
Salary Range:$16/hr.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.