Best customer service jobs

The best customer service jobs include customer service manager, technical support specialist, and customer success manager. Customer service roles have grown in recent years due to the rapid ascension of various technologies used to complete business objectives, customer services, and customer transactions. If you are a people person, this sector of the job market is an excellent fit for you, and if you have experience in a specific industry or service, you can gain more senior roles in this field. Here are ten of the best customer service jobs in terms of pay, employee benefits, and overall job satisfaction:

1. Customer Service Manager

   Average Salary: $61,487

   Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.

2. Technical Support Specialist

   Average Salary: $48,667

   A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.

3. Customer Success Manager

   Average Salary: $93,820

   A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.

4. Account Manager

   Average Salary: $68,535

   Account managers are employees who act as the bridge between the company they represent and the client of the company. They are assigned to handle specific clients so that the company will be able to tailor-fit any product or service according to the clients' requirements. Account managers are responsible for maintaining a harmonious relationship between the two parties by ensuring that any agreement made is amenable to both the company and the client. They are also responsible for ensuring that the company will be able to provide the needs of the client within any limitation that the client may have. Account managers also ensure that the company's reputation and well-being are always considered in any dealings.

5. Contact Center Manager

   Average Salary: $57,880

   A contact center manager is responsible for supervising and assisting the contact center staff in providing the highest customer service by responding to customers' inquiries and concerns and resolving their complaints. Contact center managers monitor the staff's performance and efficiency and strategize techniques to increase productivity and customer relations. They also provide regular coaching to identify the team members' strengths and weaknesses and to customize individual plans to reach goals and objectives. A contact center manager must have excellent communication and leadership skills, especially in encouraging the team to achieve maximum efforts and development.

6. Client Relations Specialist

   Average Salary: $39,902

   A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.

7. Customer Experience Analyst

8. Hospitality Manager

   Average Salary: $51,444

   A hospitality manager is responsible for monitoring staff performance and operational processes to deliver high-quality services for the guests and customers. Hospitality managers delegate tasks to the team while ensuring maximum efficiency and productivity. They also handle guests' concerns by responding to their inquiries and requests and resolving complaints immediately. A hospitality manager must have excellent communication and organizational skills, especially in managing the department's budget and allocating adequate resources to support the operations and other functional needs.

9. Travel Consultant

   Average Salary: $46,705

   A travel consultant is responsible for organizing travel arrangements by recommending travel packages, inclusive of all details such as location, travel costs, amenities, and other related factors. Travel consultants confirm the client's preference, ensuring the execution of plans based on their best interests. They arrange the itineraries, reservations, and other specifics for the client's security and comfortability. Travel consultants should also consider factors that may affect travel plans, such as weather conditions and other booking complications, immediately notifying the client on plan adjustments.

10. Concierge

    Average Salary: $33,667

    Specializing in customer service, a concierge is responsible for assisting clients at establishments in the hospitality industry. Most of the tasks revolve around greeting clients and responding to inquiries, arranging appointments and making reservations, answering calls, and coordinating with the necessary personnel in the joint effort to secure customer satisfaction. They also have administrative tasks such as producing reports, processing documentation, and even keeping accurate records. Furthermore, a concierge must adhere to the policies and regulations of the organization at all times.