How long does it take to become a Customer Care Representative?

1. Customer Care -- Contributed to customer care staff training, supervised temporary personnel and mentored new representatives; provided performance feedback to management team.

2. Customer Service -- Scheduled package pickups by entering geographical information into computer system while managing call handle time and showing excellent customer service skills.

3. Communication -- Provided exemplary communication and relationship-building.

4. Outbound Calls -- Verify contracts and vehicle eligibility for coverage; -Place outbound calls to inform policyholders of renewals and expiration of policies.

5. Data Entry -- Assigned to special project which involved extensive data entry to reconcile customer accounts to maximize retention and customer return.

Common Certifications For A Customer Care Representative

The Certified Pharmacy Technician (CPhT) certification is most common among Customer Care Representatives. This certification is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience. To become a certified Customer Care Representative with Certified Pharmacy Technician (CPhT), You need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every 2 year.