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This question is about what an information technology technician does, what an information technology/support technician does, and what an information systems technician does.
What education is needed to become an IT technician?
Typically an Information Technology (IT) Technician is required to have an associate's or bachelor's degree. These degrees are typically within the field of Information Technology, Computer Science, Computer Information Systems, or a related field.
These programs offer comprehensive coursework in programming languages and computer engineering, providing students theoretical and practical knowledge of a variety of topics and processes they are likely to encounter on the job.
IT Technicians should seek to gain initial job training while pursuing a degree, including how to use programming languages to communicate with computer systems and troubleshooting techniques.
But if not, they will receive on-the-job training for a few weeks to learn the specific software and hardware systems used within a company.
Finally, while certification for IT technicians is voluntary, there are many certificates that increase employability and expand their knowledge base. These include:
CompTIA A+ Certification is an industry standard for technical support professionals.
CompTIA Network+ Certification is ideal for IT professionals who configure, troubleshoot, and manage networks.
CompTIA Linux+ Certification validates knowledge of security, hardware and system configuration, system operation, maintenance, automation, scripting, Linux troubleshooting, and diagnostics.
Microsoft Technology Associate (MTA) validates knowledge of core technical concepts.
Cisco Certified Entry Networking Technician (CCENT) assesses candidates' ability to install, operate and troubleshoot a small network system with basic security.
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