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This question is about customer service supervisor.
What qualifications do you need to be a customer service manager?
The qualifications you need to be a customer service manager is a business administration or management degree. A person should also possess at least five years of experience working in customer service, though many jobs look for ten years of experience.
If a person wants to move up within their role, company, and industry, they should pursue a degree in business administration or management. This is because degree programs include human resources, professional ethics, and business administration coursework.
While a person can quickly learn some of this information on the job, a lot is not communicated in a work setting. These classes provide tools and information that a good customer service manager can utilize every day.
Although gaining professional certifications is not required for this position, many customer service managers pursue these credentials to increase employability. Two of the most common certifications for customer service managers include Certified Customer Service Manager and Customer Care Manager Certification.
These certifications are through the Customer Service Institute of American and offer credentials that demonstrate leadership capabilities, critical customer service skills, and other technical and soft skills needed for the role.
Other qualifications that customer service managers often possess are membership of professional organizations and interdepartmental initiatives. The broader and deeper a person's qualifications, the better they can develop solutions to complex customer service-related problems.
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