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What's a secretary's job description?

By Zippia Team - Apr. 20, 2022

A secretary's job description is to facilitate communications within an office and fielding interactions with the public. Job descriptions describe common responsibilities such as answering and redirecting phone calls, scheduling meetings, and providing personalized support for other employees in their office.

Secretaries are typically the company's first impression, often working at a front desk. Secretaries might have access to customer accounts and may be required to resolve a customer's issue.

To ensure success as a secretary, job descriptions often require that a person possess excellent communication skills and be highly organized in performing a wide array of administrative duties.

Common job duties and responsibilities for secretaries that are included in a job description are the following:

  • Reporting to management and performing secretarial duties.

  • Processing, typing, editing, and formatting reports and documents.

  • Filing documents, as well as entering data and maintaining databases.

  • Liaising with internal departments and communicating with the public.

  • Directing internal and external calls, emails, and faxes to designated departments.

  • Arranging and scheduling appointments, meetings, and events.

  • Monitoring office supplies and ordering replacements.

  • Assisting with copying, scanning, faxing, emailing, note-taking, and travel bookings.

  • Preparing facilities and arranging refreshments for events, if required.

  • Observing the best business practices and etiquette.

What's a secretary's job description?

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