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The differences between automotive services managers and service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an automotive services manager, becoming a service manager takes usually requires 4-6 years. Additionally, a service manager has an average salary of $74,009, which is higher than the $50,282 average annual salary of an automotive services manager.
The top three skills for an automotive services manager include customer complaints, strong customer service and repeat business. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Automotive Services Manager | Service Manager | |
| Yearly salary | $50,282 | $74,009 |
| Hourly rate | $24.17 | $35.58 |
| Growth rate | 6% | 6% |
| Number of jobs | 115,108 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Associate Degree, 34% | Bachelor's Degree, 52% |
| Average age | 49 | 44 |
| Years of experience | 4 | 6 |
Automotive service manager duties include greeting customers and interacting with them to understand their vehicular problems. They drive the vehicle with the customer and the technician to gain firsthand knowledge of the possible vehicular problems. They estimate all costs, including the services and repair costs, also spare parts if needed, and educate customers on vehicle maintenance to avoid troubles and problems. It is part of their job to maintain a record of repairs and services of vehicles accepted and completed on a daily basis to ensure the delivery of vehicles to customers at the agreed time. Moreover, ensuring customer satisfaction is achieved through effective services and repairs.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Automotive services managers and service managers have different pay scales, as shown below.
| Automotive Services Manager | Service Manager | |
| Average salary | $50,282 | $74,009 |
| Salary range | Between $35,000 And $72,000 | Between $47,000 And $116,000 |
| Highest paying City | San Jose, CA | San Francisco, CA |
| Highest paying state | New Jersey | New York |
| Best paying company | Belle Tire | Latham & Watkins |
| Best paying industry | Automotive | Technology |
There are a few differences between an automotive services manager and a service manager in terms of educational background:
| Automotive Services Manager | Service Manager | |
| Most common degree | Associate Degree, 34% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | University of Pennsylvania |
Here are the differences between automotive services managers' and service managers' demographics:
| Automotive Services Manager | Service Manager | |
| Average age | 49 | 44 |
| Gender ratio | Male, 91.4% Female, 8.6% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 8.2% Unknown, 4.5% Hispanic or Latino, 15.7% Asian, 2.1% White, 68.2% American Indian and Alaska Native, 1.2% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 4% | 10% |