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Call center associate salary
Average call center associate salary
$15.08
Understanding Call Center Associate Salaries
The average salary for a Call Center Associate is approximately $31,363 per year. Factors influencing salary include geographic location, industry, and experience level. For instance, entry-level associates may earn around $15 per hour, while those with more experience can see significant increases.
State-by-State Salary Insights
Call center associate salaries differ across the United States. States such as California and New York tend to offer higher wages compared to others. Understanding these variances is crucial for job seekers aiming to maximize their earnings.
Experience Matters
Experience also plays a vital role in determining salary. Entry-level positions may attract lower pay, while seasoned professionals can command salaries closer to $40,000 annually. Employers value experience, making it essential for career advancement.
In summary, pursuing a career as a Call Center Associate can be rewarding. With the potential for growth and higher salaries based on location and experience, this field remains a viable option for job seekers.
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Where can a Call Center Associate earn more?
Call center associate salaries by experience level
Call center associate salary estimates from across the web
Average call center associate salary by state
The average call center associate salary in New York, Minnesota, and Rhode Island are the highest in the U.S. The lowest average call center associate salary states are Kansas, Arkansas, and Oklahoma.
- State view
- County view
Highest paying states for call center associates
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Minnesota | $39,387 | $18.94 |
| 2 | Michigan | $37,040 | $17.81 |
| 3 | Montana | $36,582 | $17.59 |
| 4 | Maine | $35,031 | $16.84 |
| 5 | North Dakota | $33,624 | $16.17 |
| 6 | New York | $43,272 | $20.80 |
| 7 | Rhode Island | $38,842 | $18.67 |
| 8 | New Hampshire | $36,183 | $17.40 |
| 9 | Vermont | $37,783 | $18.16 |
| 10 | North Carolina | $37,366 | $17.96 |
| 11 | Wisconsin | $35,992 | $17.30 |
| 12 | Indiana | $33,513 | $16.11 |
| 13 | Massachusetts | $38,062 | $18.30 |
| 14 | Illinois | $33,945 | $16.32 |
| 15 | Delaware | $35,140 | $16.89 |
| 16 | Pennsylvania | $33,798 | $16.25 |
| 17 | Kentucky | $30,996 | $14.90 |
| 18 | South Dakota | $31,420 | $15.11 |
| 19 | Washington | $37,237 | $17.90 |
| 20 | Arizona | $31,961 | $15.37 |
| 21 | New Jersey | $36,368 | $17.48 |
| 22 | Maryland | $36,045 | $17.33 |
| 23 | Ohio | $31,782 | $15.28 |
| 24 | Nevada | $32,919 | $15.83 |
| 25 | District of Columbia | $38,718 | $18.61 |
| 26 | Iowa | $29,467 | $14.17 |
| 27 | Wyoming | $29,389 | $14.13 |
| 28 | Connecticut | $33,758 | $16.23 |
| 29 | California | $35,815 | $17.22 |
| 30 | Alaska | $34,146 | $16.42 |
| 31 | Tennessee | $30,105 | $14.47 |
| 32 | Oregon | $34,128 | $16.41 |
| 33 | Texas | $30,007 | $14.43 |
| 34 | West Virginia | $27,291 | $13.12 |
| 35 | Nebraska | $28,323 | $13.62 |
| 36 | Hawaii | $34,317 | $16.50 |
| 37 | Florida | $28,969 | $13.93 |
| 38 | Colorado | $32,086 | $15.43 |
| 39 | Idaho | $28,759 | $13.83 |
| 40 | South Carolina | $28,629 | $13.76 |
| 41 | Kansas | $26,508 | $12.74 |
| 42 | Louisiana | $27,602 | $13.27 |
| 43 | Missouri | $27,376 | $13.16 |
| 44 | Georgia | $28,112 | $13.52 |
| 45 | Utah | $28,540 | $13.72 |
| 46 | Mississippi | $25,827 | $12.42 |
| 47 | Virginia | $29,152 | $14.02 |
| 48 | Oklahoma | $25,997 | $12.50 |
| 49 | New Mexico | $25,630 | $12.32 |
| 50 | Alabama | $25,719 | $12.36 |
| 51 | Arkansas | $26,467 | $12.72 |
Highest paying cities for call center associates
The highest-paying cities for call center associates are Albany, NY, Saint Paul, MN, and Providence, RI.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Albany, NY | $43,738 | $21.03 |
| 2 | Saint Paul, MN | $39,419 | $18.95 |
| 3 | Providence, RI | $38,905 | $18.70 |
| 4 | Charlotte, NC | $36,916 | $17.75 |
| 5 | Grand Rapids, MI | $36,755 | $17.67 |
| 6 | Helena, MT | $36,500 | $17.55 |
| 7 | Fresno, CA | $36,209 | $17.41 |
| 8 | Hamilton, NJ | $36,190 | $17.40 |
| 9 | Concord, NH | $36,128 | $17.37 |
| 10 | Glen Burnie, MD | $36,066 | $17.34 |
| 11 | Milwaukee, WI | $35,948 | $17.28 |
| 12 | Urban Honolulu, HI | $34,315 | $16.50 |
| 13 | Farmington, CT | $33,844 | $16.27 |
| 14 | Denver, CO | $32,109 | $15.44 |
| 15 | Phoenix, AZ | $31,926 | $15.35 |
| 16 | Dublin, OH | $31,346 | $15.07 |
| 17 | San Antonio, TX | $30,305 | $14.57 |
| 18 | Clinton, IA | $29,936 | $14.39 |
| 19 | Memphis, TN | $29,784 | $14.32 |
| 20 | Jacksonville, FL | $29,262 | $14.07 |
Call center associate salary details
A call center associate's salary ranges from $22,000 a year at the 10th percentile to $43,000 at the 90th percentile.
What is a call center associate's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $43,000 | $3,583 | $21 |
| 75th Percentile | $37,000 | $3,083 | $18 |
| Average | $31,363 | $2,614 | $15 |
| 25th Percentile | $26,000 | $2,167 | $13 |
| 10th Percentile | $22,000 | $1,833 | $11 |
Highest paying call center associate jobs
The highest paying types of call center associates are customer service expert, client service associate, and customer service professional.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Customer Service Expert | $99,957 | $8,330 | $48.06 | 221,140 |
| Customer Service Consultant | $37,471 | $3,123 | $18.02 | 225,026 |
| Customer Service Advisor | $32,029 | $2,669 | $15.40 | 235,256 |
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
| Customer Care Advocate | $33,219 | $2,768 | $15.97 | 248,553 |
Top companies hiring call center associates now:
Which companies pay call center associates the most?
Call center associate salaries at Spectrum and University of California, Berkeley are the highest-paying according to our most recent salary estimates. In addition, the average call center associate salary at companies like QuintilesIMS and IEEE Foundation are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Spectrum | $46,007 | $22.12 |
| 2 | University of California-Berkeley | $43,910 | $21.11 |
| 3 | QuintilesIMS | $41,394 | $19.90 |
| 4 | IEEE Foundation | $37,980 | $18.26 |
| 5 | New York State Restaurant Association | $37,602 | $18.08 |
| 6 | Prime Healthcare | $37,354 | $17.96 |
| 7 | Spaulding Rehabilitation Hospital | $37,276 | $17.92 |
| 8 | The Wild Center | $36,709 | $17.65 |
| 9 | Precision Opinion | $36,621 | $17.61 |
| 10 | BNY Mellon | $36,194 | $17.40 |
| 11 | Scala | $35,488 | $17.06 |
| 12 | EmblemHealth | $34,784 | $16.72 |
| 13 | Chewy | $34,423 | $16.55 |
| 14 | Highmark | $34,253 | $16.47 |
| 15 | CoreLogic | $33,561 | $16.14 |
| 16 | T-Mobile | $33,240 | $15.98 |
| 17 | Planned Parenthood | $33,067 | $15.90 |
| 18 | Tractor Supply | $33,018 | $15.87 |
| 19 | Sysco | $32,956 | $15.84 |
| 20 | Wells Fargo | $32,954 | $15.84 |
Wage gap by gender, race and education
Call Center Associate salary by industry
The average call center associate salary varies across industries:
- The average call center associate salary in the finance industry is $32,632, the highest of any industry.
- The average call center associate salary in the finance industry is $31,212.
- Call center associates in the technology industry earn an average salary of $28,335, the lowest of any industry.
Highest paying industries for call center associates
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $32,632 | $15.69 |
| 2 | Health Care | $31,212 | $15.01 |
| 3 | Professional | $29,070 | $13.98 |
| 4 | Media | $28,759 | $13.83 |
| 5 | Retail | $28,348 | $13.63 |
| 6 | Technology | $28,335 | $13.62 |
High paying call center associate jobs
Call center associate salary trends
The average call center associate salary has risen by $4,569 over the last ten years. In 2014, the average call center associate earned $26,794 annually, but today, they earn $31,363 a year. That works out to a 11% change in pay for call center associates over the last decade.
Compare call center associate salaries for cities or states with the national average over time.
Average call center associate salary over time
Compare call center associate salaries for individual cities or states with the national average.
Call center associate salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $31,400 | $15.08 | +3.1% |
| 2024 | $30,400 | $14.61 | +2.8% |
| 2023 | $29,500 | $14.20 | +2.5% |
| 2022 | $28,800 | $13.84 | +1.8% |
| 2021 | $28,300 | $13.59 | +1.8% |
Recently added call center associate salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Global Channel Management, Inc. | Remote Call Center Spanish/English | Jacksonville, FL | 06/29/2025 | $31,305 |
| Trinity Health | Registration Associate-Call Center-Rensselaer--Onsite | Rensselaer, NY | 06/28/2025 | $36,523 |
| Circuit Clinical | Call Center Associate | Buffalo, NY | 06/26/2025 | $41,740 |
| Blue Cross and Blue Shield Association | Call Center Service Associate | Newark, NJ | 06/23/2025 | $45,698 |
| Optech | Healthcare Call Center Associate | Pensacola, FL | 06/23/2025 | $40,697 |
| Johns Hopkins Medicine | Supply Chain Call Center-Evenings | Baltimore, MD | 06/20/2025 | $35,709 |
| Ned Stevens Gutter Cleaning | Call Center Sales Plus Bonus!! | Fairfield, NJ | 06/20/2025 | $45,914 |
| GS1 Us | Inside Sales, Outbound Call Center | Dayton, OH | 06/17/2025 | $52,175 |
| Benjamin Franklin Plumbing-Tom's River | Call Center | Bethlehem, PA | 06/15/2025 | $41,740 |
| Summa Health | Patient Registration, Call Center | Akron, OH | 06/11/2025 | $36,022 |
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