Call out operator vs call center associate

The differences between call out operators and call center associates can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a call out operator, becoming a call center associate takes usually requires 6-12 months. Additionally, a call out operator has an average salary of $32,733, which is higher than the $31,363 average annual salary of a call center associate.

The top three skills for a call out operator include customer service, inbound calls and emergency calls. The most important skills for a call center associate are patients, inbound calls, and customer service.

Call out operator vs call center associate overview

	Call Out Operator	Call Center Associate
Yearly salary	$32,733	$31,363
Hourly rate	$15.74	$15.08
Growth rate	-4%	-4%
Number of jobs	37,567	198,167
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 39%
Average age	53	40
Years of experience	2	12

Call out operator vs call center associate salary

Call out operators and call center associates have different pay scales, as shown below.

	Call Out Operator	Call Center Associate
Average salary	$32,733	$31,363
Salary range	Between $26,000 And $40,000	Between $22,000 And $43,000
Highest paying City	-	Albany, NY
Highest paying state	-	New York
Best paying company	-	Spectrum
Best paying industry	-	Finance

Differences between call out operator and call center associate education

There are a few differences between a call out operator and a call center associate in terms of educational background:

	Call Out Operator	Call Center Associate
Most common degree	High School Diploma, 34%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Call out operator vs call center associate demographics

Here are the differences between call out operators' and call center associates' demographics:

	Call Out Operator	Call Center Associate
Average age	53	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 35.0% Female, 65.0%
Race ratio	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.5% Asian, 3.2% White, 60.0% American Indian and Alaska Native, 1.2%	Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 19.3% Asian, 6.3% White, 57.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	19%	7%

Differences between call out operator and call center associate duties and responsibilities

Call out operator example responsibilities.

Manage patient's records and make sure they are protected under the HIPPA laws.
Maintain updated patients' records-document patient details including the treatments, demographics and personal facts while scheduling appointments.
Access databases containing sensitive information while following HIPPA policies and procedures.

Call center associate example responsibilities.

Register patient callers by gathering clinical information relate to patients concerns.
Demonstrate superb organizational and multitasking abilities
Unload FTL and LTL shipments daily and receive items throughout the warehouse.
Assign carriers to LTL shipments before cutoff times and handle customer inquiries.
Process and confirm pending DIRECTV customers account information, while providing exceptional customer service.

Call out operator vs call center associate skills

Common call out operator skills

Customer Service, 20%
Inbound Calls, 18%
Emergency Calls, 13%
Telephone Calls, 7%
Outbound Calls, 7%
Customer Calls, 4%

Common call center associate skills

Patients, 17%
Inbound Calls, 13%
Customer Service, 12%
Strong Customer Service, 9%
Data Entry, 7%
Outbound Calls, 5%

Call Out Operator vs. similar jobs

Call Out Operator related careers

Call Out Operator related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Call Out Operator
Call Out Operator vs Call Center Associate

Updated January 8, 2025

Browse office and administrative jobs