Call out operator vs call center representative

The differences between call out operators and call center representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a call out operator, becoming a call center representative takes usually requires 6-12 months. Additionally, a call out operator has an average salary of $32,733, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a call out operator include customer service, inbound calls and emergency calls. The most important skills for a call center representative are strong customer service, customer service, and patients.

Call out operator vs call center representative overview

	Call Out Operator	Call Center Representative
Yearly salary	$32,733	$31,549
Hourly rate	$15.74	$15.17
Growth rate	-4%	-4%
Number of jobs	37,567	133,579
Job satisfaction	-	3
Most common degree	High School Diploma, 34%	High School Diploma, 37%
Average age	53	40
Years of experience	2	12

Call out operator vs call center representative salary

Call out operators and call center representatives have different pay scales, as shown below.

	Call Out Operator	Call Center Representative
Average salary	$32,733	$31,549
Salary range	Between $26,000 And $40,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between call out operator and call center representative education

There are a few differences between a call out operator and a call center representative in terms of educational background:

	Call Out Operator	Call Center Representative
Most common degree	High School Diploma, 34%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Call out operator vs call center representative demographics

Here are the differences between call out operators' and call center representatives' demographics:

	Call Out Operator	Call Center Representative
Average age	53	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.5% Asian, 3.2% White, 60.0% American Indian and Alaska Native, 1.2%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	19%	7%

Differences between call out operator and call center representative duties and responsibilities

Call out operator example responsibilities.

Manage patient's records and make sure they are protected under the HIPPA laws.
Maintain updated patients' records-document patient details including the treatments, demographics and personal facts while scheduling appointments.
Access databases containing sensitive information while following HIPPA policies and procedures.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Call out operator vs call center representative skills

Common call out operator skills

Customer Service, 20%
Inbound Calls, 18%
Emergency Calls, 13%
Telephone Calls, 7%
Outbound Calls, 7%
Customer Calls, 4%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Call Out Operator
Call Out Operator vs Call Center Representative

Updated January 8, 2025

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