This role serves as a primary point of contact for customers, delivering professional, responsive service across multiple communication channels including phone, email, social media, and online chat. The representative is responsible for resolving inquiries, completing account transactions, identifying service and sales opportunities, and ensuring an excellent customer experience with a strong focus on accuracy, efficiency, and first-contact resolution.
Key Responsibilities
Respond to customer inquiries regarding banking products and services through inbound calls and digital channels.
Maintain a professional, positive image while meeting or exceeding customer service expectations.
Identify potential sales opportunities and refer customers to appropriate sales partners.
Stay current on products, services, policies, and procedures.
Research and resolve customer questions or issues related to loan products and accounts.
Complete customer transactions and account maintenance activities accurately.
Utilize internal systems, tools, and resources to support efficient problem resolution.
Strive for first-contact resolution whenever possible.
Escalate complex requests or issues according to department guidelines.
Minimum Qualifications
High school diploma or GED.
Demonstrated ability to provide excellent customer service.
Preferred Qualifications
One or more years of experience in a high-volume service or call center environment.
Working knowledge of customer information systems or database software (e.g., core banking platforms).
Strong interpersonal, verbal, and written communication skills.
Position Level and Independence
Entry-level position within a customer service center environment.
Works independently to resolve routine customer issues using established resources and procedures, escalating as needed.
$38k-66k yearly est. 19h ago
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Associate Case Manager
Greater Cincinnati Behavioral Health Services 3.6
Case manager job in Cincinnati, OH
Join our the Greater Cincinnati Behavioral Health Services (GCBHS) team! GCBHS is looking for Associate CaseManager candidates to help individuals in our Outpatient Behavioral Health Clinic in Cincinnati. We have flexible work hours to accommodate college students! Full-time and part-time opportunities with varied work schedules. We are looking for candidates with an Associate's Degree or HS Diploma. Once you have been employed for one year, you will be eligible to receive our Tuition Assistance benefits ($2500 per semester/quarter) if you choose to pursue your Bachelor's Degree in Social Work. You can get promoted to our regular CaseManager position once you obtain your BA degree!
Why Work at GCBHS?
GCBHS is a pioneer in the field of behavioral health treatment for adults, children, and families
Top Workplace every year since 2010
Paid Time Off and Sick Time
Flexible work schedules
Public Student Loan Forgiveness
Comprehensive health insurance
403(b) Retirement with Match
Tuition Benefits ($2,500 per semester or quarter for MSW or MA-Counseling)
Internship and Practicum opportunities for MSW and MA-Counseling students
Responsibilities for Associate CaseManager:
Provides Community Psychiatric Support Treatment (CPST) services to persons with severe mental illness in an outpatient facility and in the community. May provide treatment to persons with substance use disorder as a secondary diagnosis.
Provides face to face services in the office and in the community along with limited telehealth services via phone.
Establishes therapeutic relationships, assesses complex problems, selects problem-solving interventions, and helps clients to function effectively.
Coordinates access to the recommended medical treatment services, employment assistance, housing assistance, and other targeted services.
Provides services to individuals with some evening hours and weekends.
Requirements for Associate CaseManager:
Associate's Degree in Psychology, Social Work, or a related Human Services field or a HS Diploma.
2 years of experience working with persons with mental illness is a plus.
Position requires frequent driving of own personal vehicle. A valid driver's license, vehicle, and insurable driving record are required.
Join Our In-Person Career Fair! March 28th, 3:00-4:00 PM at 1501 Madison Rd, Cincinnati, OH for on-the-spot screenings, career insights, and raffles & prizes ! Spots are limited-register now! Sign up here
GCBHS has been named a Top Workplace in Greater Cincinnati and Northern Kentucky for 13 years in a row ! Please visit our website ************* to learn more about GCBHS. #LifeChanging
EEO Employer Disabled/Vets
$28k-36k yearly est. Auto-Apply 8d ago
Case Manager I
SAFY 3.8
Case manager job in Cincinnati, OH
SAFY is seeking a full time CaseManager for our Cincinnati division in Ohio. The Cincinnati division serves families in Hamilton, Butler, Warren and Clermont counties. As a CaseManager, you will be responsible for the casemanagement functions of a caseload of foster youth and homes. Works closely with youth, family, foster parents and community partners by equipping the youth and foster parents with the support and resources needed.
Who We Are
At SAFY, our mission is Preserving Families & Securing Futures. For 40 years, our work has rested on a single, radical idea - children belong in families. We believe that every child and family deserve the opportunity to reach their full potential. We are a team of 500 employees across seven states providing services such as Family Preservation & Reunification, Behavioral Health, Therapeutic Foster Care, Adoption Services and Older Youth Services so the families and children we serve can build resilience and thrive.
What You'll Do
* Travel daily to provide in-home, community-based services to families and youth in caseload.
* Complete referral reviews and intake assignments. Communicate service availability to all assigned clients.
* Provide instruction, intervention, and assistance as deemed necessary through the exercise of independent judgment and knowledge or as part of the treatment team to preserve the family unit.
* Coordinate with county agency as appropriate and attend family sessions to promote successful clinical interventions with foster youth.
* Build and maintain relationships with families and external casemanagers.
* Coordinate and monitor service provisions for youth and family in the community and with school officials, courts and other appropriate parties involved with the client. This may include but is not limited to mental health, medical, educational, psychological, vocational and social services.
* Develop and ensure completion of appropriate assessments including but not limited to Individualized Treatment Plans, Psychosocial Diagnostic Assessments (PSDs), and Mental Health Services Plans according to established time frames involving all appropriate parties as required by policy and regulations of the state and/or contract.
* Timely document outcome of home visits, support sessions, safety assessments, interaction with parties involved in the youth's care and incident reports as required by policy, regulations, and contract requirements.
* Ensure foster parents, youth and casemanager needs are met during periods of staff transition.
* May require rotating on-call schedule.
* Participate in performance quality improvement process and execute any assigned tasks.
* Successful completion of all required training pertaining to job.
* Establish and maintain a positive working relationship, sensitive and responsive to the cultural differences with all levels of SAFY staff, clients, families and vendors.
* Ability to work nontraditional hours daily/weekly to fulfill position duties; may include nights and/or weekends.
* Ability to maintain confidential and sensitive information.
* Other duties or special projects as assigned.
What You Bring
We are looking for people from diverse backgrounds and experiences who are inspired by our noble mission to make a difference in the lives of the children and families in our care. You'll be right at home if you are willing to learn from successes as well as setbacks, persevere in challenges and adversity, cultivate collaborative relationships, understand and leverage diversity, advocate for equity, aspire to work inclusively, and partner to drive your work and that of your team to the next level.
Qualifications
* Bachelor's degree in the field of social work, counseling, psychology, sociology, child and family studies, or other approved related field of human services
* LSW, LPC or license eligible preferred
* Two years of relevant experience with above listed degrees, experience in child welfare preferred, OR relevant experience in working with children in general.
* Valid driver license, acceptable driving record and auto insurance coverage to meet travel requirements; may require transporting youth if needed.
What We Offer
* Targeted hiring range - $44,000.00 to $53,000.00
* Compensation is commensurate with transferrable experience, education and licensure of candidate, along with internal equity and budgeted amount for the role.
* Comprehensive benefit plan options including Medical, Dental, Vision, Disability, Life Insurance, Flexible Spending and Health Savings account options to meet your needs
* 401(k) Retirement plan with company match
* 10 paid holidays & 3 floating holidays per year, generous sick & vacation time and an additional day off for your birthday
* All regular full and part time staff are eligible for quarterly and/or annual bonuses
* Tuition Reimbursement up to $5,000 each year
* CEU Reimbursement up to $1,000 each year
* On demand access to earned wages through Zayzoon
* Gain leadership skills, develop your clinical expertise, or earn CEUs with access to over 1,000 courses on our learning platform or through our talented in-house training department
* Clinical Supervision Reimbursement up to $300 per month
* Employee Assistance Program with 6 free visits per year
* Free Financial Advisor Services
* Support Services for alternative Health Insurance and benefit credit reimbursement options
* Employee and Foster Parent Referral bonus program
* Leave donation program
* Adoption Assistance
* Mileage reimbursement
* Your choice of company paid cell phone or phone stipend
SAFY is proud to be an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. SAFY does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, arrest record, conviction record, or any other personal characteristic protected by applicable law. This policy covers all programs, services, policies, and procedures of SAFY, including recruiting, hiring, training, promotion, and administering all personnel actions, such as compensation, benefits, transfers, layoffs or terminations.
$44k-53k yearly 8d ago
Case Manager - Residential Addiction Services
Talbert House 4.1
Case manager job in Cincinnati, OH
Responsible for the full client care cycle including: assessing, planning, implementing, monitoring, and evaluating actions required to meet the clients' health and human services needs.
Position Description:
Working with offsite support, coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
Maintain caseload and productivity by maintaining regular contact with clients to monitor and assess progress
Handle case assignments, draft service plans, review case progress and determine case closure with growing independence
Deliver on-going services to clients which may include: crisis intervention, advocacy, medication monitoring, transportation assistance, budgeting, housing assistance, and referral and linkage to community resources as needed
Assist in helping clients achieve wellness and autonomy through supportive counseling and facilitating multiple care aspects (care coordination, information sharing, etc.)
Develop and/or implement individualized client service plans and ensure compliance with applicable standards and agency policies
Document all clinical activities to meet specific program, funder and credentialing entity criteria timely and with accuracy
Participate in treatment team and assist in making recommendations for client status changes
May lead educational groups and/or facilitate group curriculum
May require transportation of clients in vehicle
Adhere to professional standards as outlined by protocols, rules and regulations
Other duties as assigned
Required Knowledge, Skills and Abilities:
Ability to learn casemanagement principles, healthcare management and reimbursement requirements
Excellent organizational and time management skills
Effective verbal and written communication skills
Ability to relate to and interact with a wide variety of people
Advanced level problem solving skills and ability to multi-task while prioritizing
Ability to utilize technology including electronic service documentation system
Basic computer skills with ability to navigate Microsoft applications including but not limited to Word, Outlook, Excel, Teams. and Power Point
Job Requirements:
Bachelor's Degree in Behavioral Science or related field, or equivalent work experience as allowed/required by regulatory bodies
Valid driver license and auto insurance
Essential Functions/Physical Demands:
Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Occasional to frequent sitting.
Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.
$33k-39k yearly est. Auto-Apply 13d ago
Case Manager
Phoenix Group Home, LLC 4.8
Case manager job in Hamilton, OH
Job Description
TITLE: CaseManager, Behavioral Health RESPONSIBLE TO: Regional Leadership WORK AREA: Outpatient sites and Community
SUMMARY: The CaseManagers primary role, under the direction of Regional Leadership and the CaseManager Supervisor, is to provide support and coordinating services based on client needs and treatment plans. The casemanager will actively engage in a professional, collaborative process to support our clients' mental and physical health needs. As a CaseManager, you will assess, plan, implement, coordinate, monitor, advocate, and evaluate the options and services required to promote health, quality, and cost-effective outcomes for our clients, ensuring patient safety and adherence to quality care standards.
In this role, you will work closely with other care team members to plan, link, advocate, coordinate, and monitor client care. This collaboration will help clients access a wide range of resources, including but not limited to health services, financial assistance, housing, employment, education, and social services. The CaseManager is also responsible for successfully managing their caseload and communicating with the treatment team as it relates to CaseManagement across various disciplines.
BLOODBORNE PATHOGEN CATEGORY I: Tasks with actual blood/body fluid exposure are not included in this position's duties as the job requires therapeutic counseling only.
DUTIES AND RESPONSIBILITIESDay-To-Day Responsibilities
Act as a liaison between the therapist, other care team members, client, and client's family to coordinate the best care.
Arrange family visits, coordinate transportation, and ensure clients' needs are met.
Maintain clear and ongoing communication between the family, referral source, and Path Behavioral Healthcare.
Attend court hearings as appropriate.
Ensure documentation and billing adhere to policy, Path Behavioral Healthcare standards of practice, and all applicable compliance standards within the EHR system.
Maintain compliance with chart/documentation audit criteria, billing reviews, and Phase System of Care requirements.
Attend supervisory and team meetings; present accurate casemanagement reports reflecting services provided and clients' responses to treatment.
Facilitate individual and group meetings as assigned.
Serve on agency quality assurance or other committees as assigned.
Facilitate the further development of daily living skills if identified by the client and/or parent or guardian.
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Address and resolve client/guardian concerns in a timely manner.
Oversee the implementation of the individual plan of service, supporting the client's aspirations, goals, and desires for optimizing independence, promoting recovery, and developing and maintaining natural support systems.
Ensure ongoing client participation in discussions of their plans, goals, and status.
Identify and address gaps in service, as well as monitor under and over-utilization of authorized services.
Identify and assist in business development/referral source communication and collaboration efforts.
Coordinate and assist the client in crisis intervention and discharge planning, including community support systems following hospitalization.
Maintain an organized practice and schedule, be at work on time and ready to work, and leave work at the completion of client care responsibilities.
Reduce client rescheduling by informing the appropriate person of time off work.
Maintain strict compliance with HIPAA guidelines, confidentiality agreements, billing and coding guidelines, and company policy.
Maintain a demeanor of positive professionalism and serve as a model for others to exemplify the mission and vision of Path Behavioral Healthcare.
Coordination of the Individual Support Plan (ISP)
Services identified in the ISP.
Assistance with accessing natural support systems in the community.
Coordination with formal community services and systems.
System monitoring.
Coordination and assistance in crisis management and stabilization.
Client advocacy and outreach.
Seek education and training specific to client care; provide client education.
Mental health interventions addressing symptoms, behaviors, thought processes, etc., to help clients eliminate barriers to seeking or maintaining education and employment.
Activities that increase the client's capacity to positively impact their environment.
Assume additional duties as assigned by the CaseManager Supervisor or Regional Leadership.
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QUALIFICATIONS
Education:
Candidate must have a High School Diploma or GED. Bachelor's degree is preferred.
Experience:
Candidates must have a minimum of 3 years of casemanagement experience.
Physical Effort:
This position requires the ability to work under stressful conditions and to work irregular hours.
Communication Skills:
Candidates must possess excellent verbal and written communication skills in order to communicate professionally via telephone and in writing. Strong grammar and writing skills are crucial for clear and concise communication with clients, colleagues, and other healthcare professionals.
Interpersonal Skills:
The successful candidate must demonstrate the ability to interact and assist in a friendly, compassionate, and professional manner with colleagues, providers, clients, and their families, as they represent both themselves and Path Behavioral Healthcare.
Essential Technical/Motor Skills:
Candidates must achieve competency in the Electronic Health Record (EHR) program, telemedicine services, and any additional software programs utilized by the company, ensuring efficient access and updating of client information. The role requires fine dexterity, adept handling, and proficient gripping abilities to perform various tasks.
Background:
The candidate must pass all federal and state background checks, including a clean Motor Vehicle Record. Educational and work history will be confirmed in compliance with company policies.
$32k-46k yearly est. 15d ago
HOPE Case Manager
Aspire Indiana Health 4.4
Case manager job in Richmond, IN
WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL.
!
Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.
Position Summary
The Health, Outreach, Prevention, and Education (HOPE) CaseManager plays a vital role in empowering individuals to achieve optimal health and well-being through community-based support services. This position is responsible for conducting intake assessments, developing personalized care plans, making referrals, re-evaluating progress, and coordinating discharge planning for individuals enrolled in HOPE Services. With a strengths-based, client-centered approach, the HOPE CaseManager ensures services are delivered with compassion and effectiveness, helping clients navigate barriers to care and access critical resources. Additionally, this role is responsible for program implementation, evaluation, and compliance with funder requirements while fostering strong partnerships with key stakeholders to enhance community impact. This position supports individuals across multiple counties, and work hours may be contingent upon grant funding.
Education and Experience
Bachelor's Degree in a Human Services related field from a college/university accredited by the US Department of Education required or equivalent HIV-related work experience may be considered with approval from funding source
One (1) year experience in casemanagement, client management, or approved work experience from funding source required
Must have knowledge of and ability to relate to community resources in order to best serve clients
Basic knowledge of HIV, Hepatitis C, and Harm Reduction Principles highly preferred
Knowledge and understanding of Indiana Medicaid, HIP 2.0, and Marketplace coverage highly preferred
Certification
May be required to obtain and maintain Outreach Testing certification, OraSure /OraQuick , or other approved testing technology certification within 90 days of hire date. This will be coordinated through Aspire after hire.
Other Requirements
Deep personal commitment to the Mission, Vision, and Values of Aspire Indiana Health
Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
Must be able to occasionally work evenings and weekends
Must be able to work independently as well as collaboratively within a team setting
Must exhibit ability to work with targeted population, and possess knowledge of and ability to relate to community resources
Must be detail oriented, have excellent organizational skills and be flexible
Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Aspire protocols
Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
Must have reliable transportation to transport self/others and to attend trainings and/or meetings
Benefits
Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to *eligible employees:
Group Medical (PPO and HSA Plans)
Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
Health Savings Account
Group Dental and Vision Plans
Prescription coverage, including low copays on all covered medications through select pharmacy locations
Employee Wellness Program
Group Life, AD&D Insurance
Long Term Disability
Short Term Disability
Paid-Time Off (PTO)
Paid Holidays
Paid Bereavement
Retirement Plan with generous employer match - Up to 6% match
Employee Referral Bonus Program
Your Money Line Financial Wellness Program
*Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees.
Learn more about us at
Aspireindiana.org
, and see our Core Values, Benefits and Current Job Listings on our
Careers page
. Or check out our
Facebook
,
LinkedIn
,
Twitter
and
YouTube
pages.
Drug screen, TB test and extensive background checks (including
Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References)
are required of all Aspire employees.
All individuals who join Aspire are strongly encouraged to have a flu shot and be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.
Aspire Indiana Health is an Equal Opportunity Employer
Not ready to apply? Connect with us for general consideration.
$28k-37k yearly est. Auto-Apply 60d+ ago
Mental Health Child Case Manager
Northkey Community Care 3.1
Case manager job in Covington, KY
NorthKey Community Care is seeking a full-time Mental Health Child CaseManager to provide quality and flexible behavioral health casemanagement services to individuals experiencing mental health and substance use symptoms. The position will be based in NorthKey's Covington, Kentucky office. Please note that this position will work with children and their families. You MUST have a bachelor's degree in a human services/social services field.
PERKS & PAY
Salary: $37,648-$45,000 Annually
Up to 12% annual contingency bonus
Flexible schedule opportunities
Generous plan for paid time off (PTO) (Up to 16 days first year)
10 Paid Holidays
Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
HSA Employer match up to $1000, depending on plan
401(k) with employer match
Professional Development
Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program
QUALIFICATIONS
Bachelor's degree or above in a behavioral health and/or human services field of study from an accredited school is required.
At least one year of experience working with individuals with a history of mental illness and/or substance use.
Excellent written and verbal communication skills.
Valid driver's license and the ability to operate a motor vehicle.
Graduating with a BA is encouraged if you have ONE YEAR of experience in behavioral health.
JOB DUTIES
Provide behavioral health care coordination services to children clients and their families who are experiencing symptoms of mental illness and/or substance use as part of a multidisciplinary team of behavioral health professionals.
Participate in staffing meetings and consultations with other clinicians to assess the care coordination needs of clients and encourage appropriate referrals to internal and external community services.
Assess, plan, implement, and document care coordination services to assigned clients.
Act as an advocate to clients to ensure they receive necessary services in the community.
Develop knowledge and establish good working relationships with community support resources and services within the community.
Maintain communication and positive multi-disciplinary working relationships with clinicians and other related professionals in the community. This will include making appropriate referrals, sharing clinical information within HIPAA guidelines, and providing clinically appropriate interventions and collaborations.
Complete timely and accurate documentation within an electronic health record and other documentation as required by the position.
Attend and participate in relevant continuing education and in-service training to improve professional competency and clinical intervention skills.
Maintain flexible hours to meet organizational and client needs.
NORTHKEY COMMUNITY CARE - COMPANY OVERVIEW
Since 1966, NorthKey Community Care (NorthKey) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Come join our team to help us Transform Lives and Communities through excellent service!
$37.6k-45k yearly Auto-Apply 15d ago
Bilingual Case Aide_JOR
National Youth Advocate Program 3.9
Case manager job in Cincinnati, OH
Working At NYAP
NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
33 Paid days off each year! (11 holidays + 22 days PTO)
Healthcare Benefits for you and your family.
Pet insurance that provides discounts and reimbursements.
Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU's and ongoing trainings/education.
Why Work with Us? Exciting Benefits and Opportunities at NYAP!
The Case Aide for La Jornada provides administrative and document support to program staff. Case Aides are required to maintain a flexible, organized and efficient work schedule and are subject to work extended hours and weekends.
RESPONSIBILITIES
The Case Aide for La Jornada will perform duties including, but not limited to:
Perform all work in a manner consistent with the National Youth Advocate Program's mission, values, and philosophies.
Work alongside program casemanagement team in supporting ORR's 7 Day CaseManagement policy requirements.
maintenance of records data per ORR's/NYAP's/NAR's records management policies.
Complete records requests from ORR.
Complete Verification of Release (VOR) changes and support casemanagement with VOR needs and updates.
Ensure documentation is timely uploaded to ORR's system of record to wit: UC Portal and NYAP's Evolv system.
Maintain daily ongoing support of casemanagement efforts at unification and reunification of children with potential sponsors, including assisting with completion of searches, background checks, CA/N checks, and other various casemanagement activities.
Assist with maintenance of case files and completion of intake and discharge packages.
Support the coordination of legal service providers (LSP) “Know Your Rights' presentations and legal screenings.
Provide ongoing case aide support to foster parent licensing, clinical and medical teams when needed.
Assist Program with coordination of travel for children and staff.
Support casemanagement with intake case files and required intake documentation.
Ability to prioritize work and be a deadline-driven self-starter capable of juggling multiple priorities at once and executing each to completion despite obstacles.
Demonstrated ability to service a diverse group of clients.
Ability to work independently and exercise a high level of confidentiality.
Proven experience and high level of comfortability operating technology and learning new software applications.
Perform other additional responsibilities as required.
MINIMUM QUALIFICATIONS
High School Diploma, 4-year degree preferred.
Understand ORR Policies and Procedures.
Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.
Bilingual (English Spanish). Fluency in Spanish is required.
Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage.
21 years of age, valid state driver's license, reliable personal vehicle, and a good driving record.
OTHER SKILLS
A long-term view on people expressed through compassion and support.
A passion to be involved in high-impact work that makes a difference.
A drive for excellence and continual improvement.
Excellent customer service and communication skills.
Sensitivity to cultural diversity.
Enthusiastic self-starter.
Strong organizational and administrative skills.
Works well independently and as a team member.
PHYSICAL DEMANDS
Use of manual dexterity, tactile, visual, and audio acuity.
Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Qualifications
Who we are
National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.
We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.
$31k-37k yearly est. 11d ago
Mental Health Targeted Case Manager
Ramey-Estep/Re-Group 3.6
Case manager job in Covington, KY
Job DescriptionFunction:This position is responsible for the casemanagement of up to 25 clients; for creating and ensuring the implementation of individualized care plans to address significant areas of each client's life. Targeted CaseManagers (TCM) link families to needed resources, coordinate services, monitor progress, and services, and facilitate meetings and monthly visits.Organizational duties & responsibilities:
The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.
Supports the mission, vision, and values of RE. Facilitates and adheres to the agency's code of ethics, policies, and procedures.
Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.
Exhibits effective communication skills, including proper use of agency communication systems.
Participates in appropriate professional development programs to attain and maintain competency.
Effectively manages financial and physical resources to achieve the mission of RE.
Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.
Essential Duties and Responsibilities:
Ensures that each client receives services appropriate to the client's individual care plan.
Ongoing collaboration with the therapist and other service providers to develop an individualized care plan which is reviewed every six months with the involvement of the client's family/guardian and any and community partners for each client.
Communicates regularly with each client's family/guardian and other involved community partners, as appropriate.
Assists the client and their family with meeting the needs of each client by linking them with the needed resources.
Attends all treatment team meetings and is prepared to offer suggestions concerning treatment strategies.
Participates in the on-call schedule.
Ensures that appropriate discharge planning is in place for each client.
Ensures that all documentation and services are signed and submitted within 48 hours of service as required by Medicaid and agency documentation requirements. agency Concurrent documentation is strongly recommended.
Ensures all interactions with client, family/guardian, community partners, schools, etc. are concisely summarized in each service provided. Completes a TCM Assessment for each client to ensure that medical necessity is met to provide TCM services.
Will submit for and obtain authorization for TCM services quarterly promptly.
Will complete two face-to-face contacts with the client and/or guardian and two contacts with others involved in treatment that must total 30 minutes.
Must utilize Electronic Health Record (EHR) to document services rendered to clients.
Participate in networking activities (e.g., network with community stakeholders, public speaking, and other pertinent activities) and community workgroups.
Perform other duties as assigned.
Working conditions/environment:
Flexible schedule based on a forty-hour workweek.
Holidays, weekends, and extra hours may be required.
Fast-paced environment with the need for quick decisions to deal with any crisis that may arise.
The work environment includes the client's home, school, community, and office.
minimum job requirements:Education:A Bachelor's Degree in a human services or related field from an accredited school is required.Experience:One year of experience in community-based services postgraduate or a Master's Degree in a Human Services Field is required.Specific Skills andrequirements:Must be at least 21 years of age.
Must have strong leadership and organizational skills.
Excellent communication and conflict resolution skills.
Must maintain a valid Driver's License and insurability.
Must have excellent communication and conflict resolution skills.
Technical requirements include proficiency with Microsoft Word, Excel, PowerPoint, and any other applications used by the organization or regulatory agencies.
Ability to understand and relate to the needs of clients from diverse backgrounds.
Ability to read, write and converse in English.
Successful completion of a pre-employment drug screen.
Successful completion of a background screening.
Successful completion of a TB skin test or proof of a negative chest x-ray or other documentation.Specialized Licenses or training:Successful completion of Excellent Foundations.
Maintain 40 hours of annual training.
Must be able to attend a 12-hour TCM Initial Training and 6 hours of specialized TCM Training within 6 months of hire. Physical Requirements:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, and smell. The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, and climb stairs. The employee is occasionally required to climb, balance or run. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. Supervisory REquirements:N/A
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
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$33k-42k yearly est. 11d ago
Assessment Specialist, Behavioral Health
Cottonwood Springs
Case manager job in Olde West Chester, OH
Full-time, Night Shift (7pm-7am)
Your experience matters
Beckett Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Assessment Specialist joining our team, you're embracing a vital mission dedicated to
making communities healthier
. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
How you'll contribute
An Assessment Specialist who excels in this role:
Facilitates response to a request for services, including the initial response, the assessment, and referral process, the designation of the appropriate level of care, admission into services, and appropriate follow up activity
Conducts initial evaluation, initiates the assessment, documents patient symptomology, functioning, and needs and provides information to MD for LOC determination
Demonstrates excellent customer service skills in assisting patients, physicians, visitors, and coworkers in a prompt and courteous manner
Possess clear knowledge of Emergency Detention paperwork and processes and EMTALA
Maintains all preadmission and admission paperwork with accuracy, and completes all pre-certification with insurance companies with insurance companies
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - tailored benefit options for part-time and PRN employees, and more.
Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement opportunities.
What we're looking for
Applicants should have a current clinical, social work, or RN license in the state of OH. Additional requirements include:
Associate's degree in nursing or Master's degree in social work/counseling required
Prior experience in a psychiatric healthcare facility working with adult and geriatric patients preferred
Must have strong clinical assessment skills
CPR and de-escalation certification required or obtain within 30 days of hire
More about Beckett Springs
Beckett Springs is a 48-bed behavioral health hospital that has been offering exceptional care to the West Chester community for over 10 years. We are proud to be Accredited by The Joint Commission and be recognized for the Psych Armor Certification.
EEOC Statement
“Beckett Springs is an Equal Opportunity Employer. Beckett Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
$56k-73k yearly est. Auto-Apply 9d ago
Case Aide
Global 4.1
Case manager job in Springdale, OH
We are a social enterprise that is actively changing the face of child welfare and are constantly searching for talented, purpose-driven professionals to join our community. We are a group of happy warriors, courageous mutants, and passionate pragmatists. Come join our island of misfit toys!
Position Summary:
Necco is looking for a dedicated and compassionate Case Aide to support our team in delivering high-quality services to children, foster families, and young adults. This role provides critical programmatic, service, and administrative support to casemanagers and life coaches, ensuring clients receive the resources and assistance they need to thrive.
As a Case Aide, you will work in a variety of settings, including offices, schools, community locations, and foster homes. Your role will be instrumental in equipping foster youth and parents with the necessary tools and support to achieve permanency and long-term success.
You should be accurately described as:
A happy warrior who thrives on leading from the front with strategic thinking. A solid communicator in search of decisions that deliver real results. A problem-solver, financial steward, and one who excels at collaboration. Ridiculously passionate about the company's success, growth, and program quality.
The candidate selected will be responsible for the following:
Program Administration & Support
Assist the Program Director, casemanagers, and life coaches in delivering client services
Provide general program support, including data entry, documentation collection, and case file management
Complete administrative tasks related to service coordination and client support
Service Delivery & Client Support
Assist with transportation for clients, including school, therapy, visitation, placement, discharges, and community activities
Provide direct support to foster families, children, and young adults by connecting them to relevant community resources
Support life skill development for clients, including financial literacy, job readiness, and independent living skills
Participate in on-call support, including assisting with extended hospital stays as needed
Facilitate support groups, special events, and activities aligned with treatment goals
Assist in coordinating service plans, scheduling, and facilitating treatment team meetings
Help set up new apartments for young adults entering the Independent Living (IL) Program
Supervise client activities to ensure a safe and supportive environment
Provide school and vocational support, helping clients access educational and career resources
Complete Medicaid services and documentation as required
Corporate Citizen
Practice Ruthless Pragmatism
Engage in peer-to-peer feedback
Know and Live the Necco Corporate Culture Principles
Embody the 3 essential virtues of Humble, Hungry and Smart
Drive your Individual Performance Scorecard
Adhere to and contribute to the Necco meeting structure
Position Qualifications
Must be at least 21 years old (per state regulations)
High school diploma or equivalent required (Associate or Bachelor's degree preferred)
Valid driver's license and reliable transportation
Minimum of 1 year experience in human services or a related field
Strong communication and organizational skills
Ability to successfully pass all required background checks
Auto insurance coverage of 100/300/100 required
At Necco, we value diversity and are committed to creating an inclusive and equitable work environment. We embrace individuals of diverse backgrounds, experiences, and perspectives. We believe that a diverse team fosters innovation and creativity, and we actively seek candidates from all races, ethnicities, religions, genders, sexual orientations, abilities, and ages to join our organization. We are dedicated to providing equal opportunities for employment and advancement to all qualified individuals, and we encourage applicants of all backgrounds to apply.
The Ion Center for Violence Prevention is a non-profit agency serving 13 Kentucky counties with an important mission: providing the best care of people who have been impacted by power-based personal violence and measurably reducing the number of people who have been hurt by it. The Ion Center's identity shines in everything we do such as prevent ION, compass ION, protect ION, intervent ION, collaborat ION, and transformat ION. All services provided to victim-survivors are free and confidential.
The Ion Center is looking for compassionate individuals that will support and serve victim-survivors residing in our Northern Kentucky shelter, ensuring that we are providing the best care and most welcome environment for them. Residential Crisis Intervention Specialists play a key role in the services we provide through casemanagement leading group sessions, maintaining facility cleanliness, answering hotline calls, data entry, and addressing other needs as they arise. If you want to help make our community safer, enjoy direct service work, and are excited to make a difference, this is the role for you!
The Residential Crisis Intervention Specialist (3rd Shift) works 4 days each week from either 9pm-7am or 10pm-8pm, depending on agency needs.
JOB SUMMARY: Under the supervision of the Site and Program Management, provides full range of crisis intervention and casemanagement services to primary and secondary survivors of crime, with a special focus on victims of partner violence, sexual violence, and stalking, assisting victims to work towards safety and self-sufficiency.
PRINCIPAL DUTIES AND RESPONSIBILITIES: Applies ZeroV Program Member Service Standards and the Kentucky Association of Sexual Assault Programs (KASAP) Standards for survivors of rape
Intake and Assessment.
1.1 Maintain client confidentiality
1.2 Field crisis hotline calls, texts, and chat.
1.3 Assess and identify client needs.
1.4 Provide and connect clients with community resources.
1.5 Assist clients with completing agency paperwork.
1.6 Aide clients in developing safety plans.
Counseling and CaseManagement
2.1 Provide trauma informed individual/ family and or group counseling.
2.2 Educate survivors on topics relevant to partner violence, sexual violence, and stalking.
2.3 Identifying client individual goals relevant to benefits, childcare, education, budget, and housing needs.
2.4 Transport clients to meet goals.
Advocacy
3.1 Provide support for clients as they navigate the legal system, including accompanying clients to court, educate on legal system, assisting clients on filing protection orders.
3.2 Support Ion Center in providing essential services to victims, including hospital advocacy on call, hotline, and emergency shelter.
3.3 Collaborate with community partners, law enforcement, medical staff, and social service agencies.
3.4 Assist clients with crime victim compensation.
Communication, Teamwork, and Administration Duties
4.1 Maintain client files and documentation.
4.2 Attend related meetings and trainings.
4.3 Report stats for funders.
4.4 Accept and disseminate donations.
4.5 Contribute to a clean, healthy, and trauma informed work environment.
4.6 Collaborate as a team across agency sites.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS (Knowledge, skills, etc.):
1. Knowledge and skills at a level typically acquired through obtaining a degree from an accredited college/university; or high school diploma or equivalent and one to two years related experience.
2. Knowledge of Trauma Informed Care.
3. Ability to work under highly stressful, crisis-oriented situations.
4. Ability to handle sensitive information and maintain a high level of confidentiality.
5. Outstanding empathetic and listening skills.
6. Professional oral and written communication skills.
7. Ability to work independently and collaborate on a team.
8. Excellent problem solving and decision-making skills.
9. Complete trainings for funding requirements and knowledge building.
10. Must be a minimum age of 18.
MENTAL/PHYSICAL ACTIVITIES WHICH OCCUR REGULARLY IN PERFORMING THE JOB:
· Speaking, seeing, hearing, standing, writing, walking, including climbing steps, carry, pull, lift, stoop, kneel
· Using related office equipment keyboard and monitor, camera, copier, fax, phones, etc.
· This position may involve exposure to infectious diseases and stressful situations.
The Ion Center offers generous time-off, medical benefits (including FSA/HSA), dental, and vision benefits, 403(b), employee assistance program, discounted pet insurance, paid parental leave, free lunch, and more! This is an hourly position with a pay range of $20-$21/hour determined by education and experience.
It is the policy of The Ion Center for Violence Prevention to provide Equal Employment Opportunity and individual growth opportunities to all applicants and employees in accordance with all applicable Federal and State laws and executive orders. State law requires a criminal record check as a condition of employment for all positions. This organization participates in E-Verify.
$20-21 hourly 5d ago
High School Guidance Counselor
Indiana Public Schools 3.6
Case manager job in Brookville, IN
Apply online: ************************************** Must be licensed in Indiana. The contract is 195 Days Provide educational career guidance for all students * Assist those students experiencing a personal or social concern that is interfering with learning
* Advocate for individual students and systemic change when an aspect of the learning environment is interfering with learning
* Manage the school counseling program in an efficient and effective manner
Guidance (Educational and Career Services)
* Identify local guidance standards and indicators in the areas of academic, career, and
* citizenship development including, but not limited to, the Indiana Universal Student Standards for Guidance
* Develop and present guidance lessons in a variety of settings including classrooms and small group meetings in the following areas: academic development, career development, and citizenship development
* Coordinate guidance activities delivered by school counselors with guidance activities delivered by others in the school and community including teachers involved in advisor-advisee programs, classroom teachers integrating guidance and academic content in their lesson plans, and
* community service groups whose mission is to guide the community's young people
Counseling (Student Assistant Services)
* Identify local counseling needs related to personal and social development
* Provide student assistance for students having personal or social concerns that interfere with learning including individual counseling, group counseling, crisis counseling, and referrals
* Provide consultation to administrators, teachers, and parents regarding individuals or groups of students
* Coordinate student assistance activities delivered by the school counselors with student assistance activities delivered by others including teachers involved in advisor-advisee programs, peer helpers, those providing informational groups, and community members providing mental health services
Student Advocacy
* Identify situations in which a student or a student group is not achieving their potential because the learning environment is not supportive of high student achievement
* Participate in and/or facilitate school improvement initiatives, promote the concept of high achievement for all students, advocate for a supportive learning environment for all students, promote an understanding of various ethnic or cultural groups, and provide assistance for teachers who are striving to help all students learn
* Coordinate advocate activities delivered by the school counselors with advocacy activities delivered by others including those of the school improvement team
* Communicate about the school counseling program to students, teachers, administrators, parents, and community members
* Testing (Graduation Requirements)
* Implement required state tests
* Assist in the analysis of test data
* Work with students and parents to ensure graduation/diploma guidelines are met
* Assist students with the wavier process
* Assist students in registering for appropriate placement tests
Professionalism
* Adhere to ethical standards of the state and national school counselor associations
* Adhere to preferred practices prescribed by state and national school counselor associations
* Demonstrate knowledge of local, state, and federal policies, regulations, and laws pertaining to school counseling
* Demonstrate continuous personal growth and professional development
* Shall meet the licensing requirements for "School Counselor" as defined by the Indiana
Professional Standards Board
Competitive benefit package available.
$31k-41k yearly est. 60d+ ago
Case Manager
Phoenix Group Home, LLC 4.8
Case manager job in Cincinnati, OH
PATH BEHAVIORAL HEALTHCARE CRITERIA-BASED JOB DESCRIPTION
TITLE: CaseManager, Behavioral Health RESPONSIBLE TO: Regional Leadership WORK AREA: Outpatient sites and Community
SUMMARY: The CaseManagers primary role, under the direction of Regional Leadership and the CaseManager Supervisor, is to provide support and coordinating services based on client needs and treatment plans. The casemanager will actively engage in a professional, collaborative process to support our clients' mental and physical health needs. As a CaseManager, you will assess, plan, implement, coordinate, monitor, advocate, and evaluate the options and services required to promote health, quality, and cost-effective outcomes for our clients, ensuring patient safety and adherence to quality care standards.
In this role, you will work closely with other care team members to plan, link, advocate, coordinate, and monitor client care. This collaboration will help clients access a wide range of resources, including but not limited to health services, financial assistance, housing, employment, education, and social services. The CaseManager is also responsible for successfully managing their caseload and communicating with the treatment team as it relates to CaseManagement across various disciplines.
BLOODBORNE PATHOGEN CATEGORY I: Tasks with actual blood/body fluid exposure are not included in this position's duties as the job requires therapeutic counseling only.
DUTIES AND RESPONSIBILITIESDay-To-Day Responsibilities
Act as a liaison between the therapist, other care team members, client, and client's family to coordinate the best care.
Arrange family visits, coordinate transportation, and ensure clients' needs are met.
Maintain clear and ongoing communication between the family, referral source, and Path Behavioral Healthcare.
Attend court hearings as appropriate.
Ensure documentation and billing adhere to policy, Path Behavioral Healthcare standards of practice, and all applicable compliance standards within the EHR system.
Maintain compliance with chart/documentation audit criteria, billing reviews, and Phase System of Care requirements.
Attend supervisory and team meetings; present accurate casemanagement reports reflecting services provided and clients' responses to treatment.
Facilitate individual and group meetings as assigned.
Serve on agency quality assurance or other committees as assigned.
Facilitate the further development of daily living skills if identified by the client and/or parent or guardian.
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Address and resolve client/guardian concerns in a timely manner.
Oversee the implementation of the individual plan of service, supporting the client's aspirations, goals, and desires for optimizing independence, promoting recovery, and developing and maintaining natural support systems.
Ensure ongoing client participation in discussions of their plans, goals, and status.
Identify and address gaps in service, as well as monitor under and over-utilization of authorized services.
Identify and assist in business development/referral source communication and collaboration efforts.
Coordinate and assist the client in crisis intervention and discharge planning, including community support systems following hospitalization.
Maintain an organized practice and schedule, be at work on time and ready to work, and leave work at the completion of client care responsibilities.
Reduce client rescheduling by informing the appropriate person of time off work.
Maintain strict compliance with HIPAA guidelines, confidentiality agreements, billing and coding guidelines, and company policy.
Maintain a demeanor of positive professionalism and serve as a model for others to exemplify the mission and vision of Path Behavioral Healthcare.
Coordination of the Individual Support Plan (ISP)
Services identified in the ISP.
Assistance with accessing natural support systems in the community.
Coordination with formal community services and systems.
System monitoring.
Coordination and assistance in crisis management and stabilization.
Client advocacy and outreach.
Seek education and training specific to client care; provide client education.
Mental health interventions addressing symptoms, behaviors, thought processes, etc., to help clients eliminate barriers to seeking or maintaining education and employment.
Activities that increase the client's capacity to positively impact their environment.
Assume additional duties as assigned by the CaseManager Supervisor or Regional Leadership.
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Education:
Candidate must have a High School Diploma or GED. Bachelor's degree is preferred.
Experience:
Candidates must have a minimum of 3 years of casemanagement experience.
Physical Effort:
This position requires the ability to work under stressful conditions and to work irregular hours.
Communication Skills:
Candidates must possess excellent verbal and written communication skills in order to communicate professionally via telephone and in writing. Strong grammar and writing skills are crucial for clear and concise communication with clients, colleagues, and other healthcare professionals.
Interpersonal Skills:
The successful candidate must demonstrate the ability to interact and assist in a friendly, compassionate, and professional manner with colleagues, providers, clients, and their families, as they represent both themselves and Path Behavioral Healthcare.
Essential Technical/Motor Skills:
Candidates must achieve competency in the Electronic Health Record (EHR) program, telemedicine services, and any additional software programs utilized by the company, ensuring efficient access and updating of client information. The role requires fine dexterity, adept handling, and proficient gripping abilities to perform various tasks.
Background:
The candidate must pass all federal and state background checks, including a clean Motor Vehicle Record. Educational and work history will be confirmed in compliance with company policies.
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$32k-45k yearly est. 15d ago
Mental Health Child Case Manager
Northkey Community Care 3.1
Case manager job in Covington, KY
Job Description
NorthKey Community Care is seeking a full-time Mental Health Child CaseManager to provide quality and flexible behavioral health casemanagement services to individuals experiencing mental health and substance use symptoms. The position will be based in NorthKey's Covington, Kentucky office. Please note that this position will work with children and their families. You MUST have a bachelor's degree in a human services/social services field.
PERKS & PAY
Salary: $37,648-$45,000 Annually
Up to 12% annual contingency bonus
Flexible schedule opportunities
Generous plan for paid time off (PTO) (Up to 16 days first year)
10 Paid Holidays
Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
HSA Employer match up to $1000, depending on plan
401(k) with employer match
Professional Development
Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program
QUALIFICATIONS
Bachelor's degree or above in a behavioral health and/or human services field of study from an accredited school is required.
At least one year of experience working with individuals with a history of mental illness and/or substance use.
Excellent written and verbal communication skills.
Valid driver's license and the ability to operate a motor vehicle.
Graduating with a BA is encouraged if you have ONE YEAR of experience in behavioral health.
JOB DUTIES
Provide behavioral health care coordination services to children clients and their families who are experiencing symptoms of mental illness and/or substance use as part of a multidisciplinary team of behavioral health professionals.
Participate in staffing meetings and consultations with other clinicians to assess the care coordination needs of clients and encourage appropriate referrals to internal and external community services.
Assess, plan, implement, and document care coordination services to assigned clients.
Act as an advocate to clients to ensure they receive necessary services in the community.
Develop knowledge and establish good working relationships with community support resources and services within the community.
Maintain communication and positive multi-disciplinary working relationships with clinicians and other related professionals in the community. This will include making appropriate referrals, sharing clinical information within HIPAA guidelines, and providing clinically appropriate interventions and collaborations.
Complete timely and accurate documentation within an electronic health record and other documentation as required by the position.
Attend and participate in relevant continuing education and in-service training to improve professional competency and clinical intervention skills.
Maintain flexible hours to meet organizational and client needs.
NORTHKEY COMMUNITY CARE - COMPANY OVERVIEW
Since 1966, NorthKey Community Care (NorthKey) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Come join our team to help us Transform Lives and Communities through excellent service!
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$37.6k-45k yearly 16d ago
Mental Health Case Manager
Greater Cincinnati Behavioral Health Services 3.6
Case manager job in Amelia, OH
GCBHS has immediate openings for Mental Health CaseManagers to help adults who are experiencing severe and persistent mental illness and who live in the community. Join our mission to help individuals with mental illness and addictions to lead healthy and productive lives.
We have teams located in Cincinnati and Amelia, Ohio to serve individuals in Clermont and Hamilton County. This is a great starting point for a recent Social Work or Psychology graduate and students in an MSW or Masters in Mental Health Counseling program.
Why Work at GCBHS?
Boost Your Earning Potential: We now offer up to $50/hour in Productivity Bonuses!
Did you know you could earn up to $15,000 in state-funded bonuses? Ask our team for more information about Ohio's State-Sponsored Workforce Initiatives!
Paid Time Off and Sick Time (accrued separately)
Flexible work schedules + mileage reimbursement
Public Student Loan Forgiveness
Comprehensive health insurance (dental/vision)
403(b) Retirement with agency matching
Tuition Assistance ($2,500 per semester or quarter for MSW or MA Counseling)
Internship and Practicum opportunities for MSW and MA Counseling students (prioritized for current employees)
Bonus opportunities based on productivity metrics
Eligibility for discretionary annual incentive bonus
We offer a CaseManagement Training Academy with start dates every month! No experience is required!
We are looking for BSW, Psychology, Sociology, Criminal Justice, or related Human Services degree graduates. GCBHS offers great career advancement opportunities and a rich benefits package including Tuition Assistance ($2,500 per semester for a MSW or MA in Counseling). We also provide practicum supervision, licensure supervision, and continuing education credits.
Responsibilities for CaseManager:
Provides casemanagement - Community Psychiatric Support Treatment (CPST) services and Therapeutic Behavioral Services (TBS) to persons with severe mental illness in an outpatient setting and in the community. May provide treatment to persons with substance use disorder as a secondary diagnosis.
Provides services to individuals in the Greater Cincinnati area, including Hamilton and Clermont counties.
Provides face-to-face services in the office and in the community along with telehealth services.
Establishes therapeutic relationships, assesses complex problems, selects problem-solving interventions, and helps clients to function effectively.
The casemanager develops an Individual Recovery Plan and coordinates access to the recommended medical treatment services, employment assistance, housing assistance, and other targeted services.
Coordinates, conducts or participates in assessments; provides crisis assistance services; delegates recovery plan tasks to appropriate service providers; and monitors overall service delivery.
Requirements for CaseManager:
Bachelor's degree in social work, Psychology, Sociology, Criminal Justice, or related Human Services degree.
Experience in social services and behavioral health is preferred but not required.
The position requires frequent driving of own personal vehicle. A valid driver's license, vehicle, and insurable driving record are required.
GCBHS has been named a Top Workplace in Greater Cincinnati and Northern Kentucky
13 years in a row
! Please visit our website
*************
to learn more about GCBHS.
#LifeChanging #INDCM
EEO Employer F/M/Disabled/Vets
$31k-39k yearly est. Auto-Apply 30d ago
Crisis Intervention Specialist (1st Shift)
The Ion Center for Violence Prevention
Case manager job in Newport, KY
The Ion Center for Violence Prevention is a non-profit agency serving 13 Kentucky counties with an important mission: providing the best care of people who have been impacted by power-based personal violence and measurably reducing the number of people who have been hurt by it. The Ion Center's identity shines in everything we do such as prevent ION, compass ION, protect ION, intervent ION, collaborat ION, and transformat ION. All services provided to victim-survivors are free and confidential.
The Ion Center is looking for compassionate individuals that will support and serve victim-survivors residing in our Northern Kentucky shelter, ensuring that we are providing the best care and most welcome environment for them. Residential Crisis Intervention Specialists play a key role in the services we provide through casemanagement and goal setting, leading group sessions, maintaining facility cleanliness, answering hotline calls, and addressing other needs as they arise. If you want to help make our community safer, enjoy direct service work, and are excited to make a difference, this is the role for you!
The Residential Crisis Intervention Specialist (2nd Shift) works 4 days each week from either 6:30am-4:30pm. The scheduled days would either be Sunday-Wednesday or Wednesday-Saturday, based on the needs of the agency.
JOB SUMMARY: Under the supervision of the Site and Program Management, provides full range of crisis intervention and casemanagement services to primary and secondary survivors of crime, with a special focus on victims of partner violence, sexual violence, and stalking, assisting victims to work towards safety and self-sufficiency.
PRINCIPAL DUTIES AND RESPONSIBILITIES: Applies ZeroV Program Member Service Standards and the Kentucky Association of Sexual Assault Programs (KASAP) Standards for survivors of rape
Intake and Assessment.
1.1 Maintain client confidentiality
1.2 Field crisis hotline calls, texts, and chat.
1.3 Assess and identify client needs.
1.4 Provide and connect clients with community resources.
1.5 Assist clients with completing agency paperwork.
1.6 Aide clients in developing safety plans.
Counseling and CaseManagement
2.1 Provide trauma informed individual/ family and or group counseling.
2.2 Educate survivors on topics relevant to partner violence, sexual violence, and stalking.
2.3 Identifying client individual goals relevant to benefits, childcare, education, budget, and housing needs.
2.4 Transport clients to meet goals.
Advocacy
3.1 Provide support for clients as they navigate the legal system, including accompanying clients to court, educate on legal system, assisting clients on filing protection orders.
3.2 Support Ion Center in providing essential services to victims, including hospital advocacy on call, hotline, and emergency shelter.
3.3 Collaborate with community partners, law enforcement, medical staff, and social service agencies.
3.4 Assist clients with crime victim compensation.
Communication, Teamwork, and Administration Duties
4.1 Maintain client files and documentation.
4.2 Attend related meetings and trainings.
4.3 Report stats for funders.
4.4 Accept and disseminate donations.
4.5 Contribute to a clean, healthy, and trauma informed work environment.
4.6 Collaborate as a team across agency sites.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS (Knowledge, skills, etc.):
1. Knowledge and skills at a level typically acquired through obtaining a degree from an accredited college/university; or high school diploma or equivalent and one to two years related experience.
2. Knowledge of Trauma Informed Care.
3. Ability to work under highly stressful, crisis-oriented situations.
4. Ability to handle sensitive information and maintain a high level of confidentiality.
5. Outstanding empathetic and listening skills.
6. Professional oral and written communication skills.
7. Ability to work independently and collaborate on a team.
8. Excellent problem solving and decision-making skills.
9. Complete trainings for funding requirements and knowledge building.
10. Must be a minimum age of 18.
MENTAL/PHYSICAL ACTIVITIES WHICH OCCUR REGULARLY IN PERFORMING THE JOB:
· Speaking, seeing, hearing, standing, writing, walking, including climbing steps, carry, pull, lift, stoop, kneel
· Using related office equipment keyboard and monitor, camera, copier, fax, phones, etc.
· This position may involve exposure to infectious diseases and stressful situations.
The Ion Center offers generous time-off, medical benefits (including FSA/HSA), dental, and vision benefits, 403(b), employee assistance program, discounted pet insurance, paid parental leave, free meals, and more! This is an hourly position with a pay starting at $20/hour determined by education and experience.
It is the policy of The Ion Center for Violence Prevention to provide Equal Employment Opportunity and individual growth opportunities to all applicants and employees in accordance with all applicable Federal and State laws and executive orders. State law requires a criminal record check as a condition of employment for all positions. This organization participates in E-Verify.
$20 hourly 60d+ ago
Mental Health Targeted Case Manager
Ramey-Estep/Re-Group 3.6
Case manager job in Crestview Hills, KY
Function:
This position is responsible for the casemanagement of up to 25 clients; for creating and ensuring the implementation of individualized care plans to address significant areas of each client's life. Targeted CaseManagers (TCM) link families to needed resources, coordinate services, monitor progress, and services, and facilitate meetings and monthly visits.
Organizational duties & responsibilities:
The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.
Supports the mission, vision, and values of RE. Facilitates and adheres to the agency's code of ethics, policies, and procedures.
Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.
Exhibits effective communication skills, including proper use of agency communication systems.
Participates in appropriate professional development programs to attain and maintain competency.
Effectively manages financial and physical resources to achieve the mission of RE.
Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.
Essential Duties and Responsibilities:
Ensures that each client receives services appropriate to the client's individual care plan.
Ongoing collaboration with the therapist and other service providers to develop an individualized care plan which is reviewed every six months with the involvement of the client's family/guardian and any and community partners for each client.
Communicates regularly with each client's family/guardian and other involved community partners, as appropriate.
Assists the client and their family with meeting the needs of each client by linking them with the needed resources.
Attends all treatment team meetings and is prepared to offer suggestions concerning treatment strategies.
Participates in the on-call schedule.
Ensures that appropriate discharge planning is in place for each client.
Ensures that all documentation and services are signed and submitted within 48 hours of service as required by Medicaid and agency documentation requirements. agency Concurrent documentation is strongly recommended.
Ensures all interactions with client, family/guardian, community partners, schools, etc. are concisely summarized in each service provided. Completes a TCM Assessment for each client to ensure that medical necessity is met to provide TCM services.
Will submit for and obtain authorization for TCM services quarterly promptly.
Will complete two face-to-face contacts with the client and/or guardian and two contacts with others involved in treatment that must total 30 minutes.
Must utilize Electronic Health Record (EHR) to document services rendered to clients.
Participate in networking activities (e.g., network with community stakeholders, public speaking, and other pertinent activities) and community workgroups.
Perform other duties as assigned.
Working conditions/environment:
Flexible schedule based on a forty-hour workweek.
Holidays, weekends, and extra hours may be required.
Fast-paced environment with the need for quick decisions to deal with any crisis that may arise.
The work environment includes the client's home, school, community, and office.
minimum job requirements:
Education:
A Bachelor's Degree in a human services or related field from an accredited school is required.
Experience:
One year of experience in community-based services postgraduate or a Master's Degree in a Human Services Field is required.
Specific Skills andrequirements:
Must be at least 21 years of age.
Must have strong leadership and organizational skills.
Excellent communication and conflict resolution skills.
Must maintain a valid Driver's License and insurability.
Must have excellent communication and conflict resolution skills.
Technical requirements include proficiency with Microsoft Word, Excel, PowerPoint, and any other applications used by the organization or regulatory agencies.
Ability to understand and relate to the needs of clients from diverse backgrounds.
Ability to read, write and converse in English.
Successful completion of a pre-employment drug screen.
Successful completion of a background screening.
Successful completion of a TB skin test or proof of a negative chest x-ray or other documentation.
Specialized Licenses or training:
Successful completion of Excellent Foundations.
Maintain 40 hours of annual training.
Must be able to attend a 12-hour TCM Initial Training and 6 hours of specialized TCM Training within 6 months of hire.
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, and smell. The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, and climb stairs. The employee is occasionally required to climb, balance or run. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
Supervisory REquirements:
N/A
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
$33k-42k yearly est. Auto-Apply 60d+ ago
Case Manager
Phoenix Group Home, LLC 4.8
Case manager job in Lebanon, OH
Job Description
TITLE: CaseManager, Behavioral Health RESPONSIBLE TO: Regional Leadership WORK AREA: Outpatient sites and Community
SUMMARY: The CaseManagers primary role, under the direction of Regional Leadership and the CaseManager Supervisor, is to provide support and coordinating services based on client needs and treatment plans. The casemanager will actively engage in a professional, collaborative process to support our clients' mental and physical health needs. As a CaseManager, you will assess, plan, implement, coordinate, monitor, advocate, and evaluate the options and services required to promote health, quality, and cost-effective outcomes for our clients, ensuring patient safety and adherence to quality care standards.
In this role, you will work closely with other care team members to plan, link, advocate, coordinate, and monitor client care. This collaboration will help clients access a wide range of resources, including but not limited to health services, financial assistance, housing, employment, education, and social services. The CaseManager is also responsible for successfully managing their caseload and communicating with the treatment team as it relates to CaseManagement across various disciplines.
BLOODBORNE PATHOGEN CATEGORY I: Tasks with actual blood/body fluid exposure are not included in this position's duties as the job requires therapeutic counseling only.
DUTIES AND RESPONSIBILITIESDay-To-Day Responsibilities
Act as a liaison between the therapist, other care team members, client, and client's family to coordinate the best care.
Arrange family visits, coordinate transportation, and ensure clients' needs are met.
Maintain clear and ongoing communication between the family, referral source, and Path Behavioral Healthcare.
Attend court hearings as appropriate.
Ensure documentation and billing adhere to policy, Path Behavioral Healthcare standards of practice, and all applicable compliance standards within the EHR system.
Maintain compliance with chart/documentation audit criteria, billing reviews, and Phase System of Care requirements.
Attend supervisory and team meetings; present accurate casemanagement reports reflecting services provided and clients' responses to treatment.
Facilitate individual and group meetings as assigned.
Serve on agency quality assurance or other committees as assigned.
Facilitate the further development of daily living skills if identified by the client and/or parent or guardian.
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Address and resolve client/guardian concerns in a timely manner.
Oversee the implementation of the individual plan of service, supporting the client's aspirations, goals, and desires for optimizing independence, promoting recovery, and developing and maintaining natural support systems.
Ensure ongoing client participation in discussions of their plans, goals, and status.
Identify and address gaps in service, as well as monitor under and over-utilization of authorized services.
Identify and assist in business development/referral source communication and collaboration efforts.
Coordinate and assist the client in crisis intervention and discharge planning, including community support systems following hospitalization.
Maintain an organized practice and schedule, be at work on time and ready to work, and leave work at the completion of client care responsibilities.
Reduce client rescheduling by informing the appropriate person of time off work.
Maintain strict compliance with HIPAA guidelines, confidentiality agreements, billing and coding guidelines, and company policy.
Maintain a demeanor of positive professionalism and serve as a model for others to exemplify the mission and vision of Path Behavioral Healthcare.
Coordination of the Individual Support Plan (ISP)
Services identified in the ISP.
Assistance with accessing natural support systems in the community.
Coordination with formal community services and systems.
System monitoring.
Coordination and assistance in crisis management and stabilization.
Client advocacy and outreach.
Seek education and training specific to client care; provide client education.
Mental health interventions addressing symptoms, behaviors, thought processes, etc., to help clients eliminate barriers to seeking or maintaining education and employment.
Activities that increase the client's capacity to positively impact their environment.
Assume additional duties as assigned by the CaseManager Supervisor or Regional Leadership.
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QUALIFICATIONS
Education:
Candidate must have a High School Diploma or GED. Bachelor's degree is preferred.
Experience:
Candidates must have a minimum of 3 years of casemanagement experience.
Physical Effort:
This position requires the ability to work under stressful conditions and to work irregular hours.
Communication Skills:
Candidates must possess excellent verbal and written communication skills in order to communicate professionally via telephone and in writing. Strong grammar and writing skills are crucial for clear and concise communication with clients, colleagues, and other healthcare professionals.
Interpersonal Skills:
The successful candidate must demonstrate the ability to interact and assist in a friendly, compassionate, and professional manner with colleagues, providers, clients, and their families, as they represent both themselves and Path Behavioral Healthcare.
Essential Technical/Motor Skills:
Candidates must achieve competency in the Electronic Health Record (EHR) program, telemedicine services, and any additional software programs utilized by the company, ensuring efficient access and updating of client information. The role requires fine dexterity, adept handling, and proficient gripping abilities to perform various tasks.
Background:
The candidate must pass all federal and state background checks, including a clean Motor Vehicle Record. Educational and work history will be confirmed in compliance with company policies.
$32k-46k yearly est. 15d ago
Crisis Response Specialist
The Ion Center for Violence Prevention
Case manager job in Covington, KY
The Ion Center for Violence Prevention is a non-profit agency serving 13 Kentucky counties with an important mission: providing the best care of people who have been impacted by power-based personal violence and measurably reducing the number of people who have been hurt by it. The Ion Center's identity shines in everything we do such as prevent ION, compass ION, protect ION, intervent ION, collaborat ION, and transformat ION. All services provided to victim-survivors are free and confidential.
The Ion Center is looking for compassionate individuals that will support and serve victim-survivors of intimate partner violence in hospitals located in Northern Kentucky. The Crisis Response Specialist provides in-person advocacy and support to victim-survivors and offers/makes available Ion Center services while in the hospital. The Crisis Response Specialist position is an on-call position with an expectation of working between 48-80 hours each month. Crisis Response Specialists are responsible for traveling to area hospitals to meet victim-survivors when on-call. If you are passionate about making a difference, supporting your community members in a time of need, enjoy choosing your own schedule, and are looking for part-time work, this is the role for you!
JOB SUMMARY: Under the supervision of the Crisis Response Coordinator, provides crisis intervention services to primary and secondary survivors of crime, with a special focus on victims of partner violence, sexual violence, and stalking, on location in the community.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Applies ZeroV Program Member Service Standards and the Kentucky Association of Sexual Assault Programs (KASAP) Standards for survivors of rape
Crisis Response
1.1 Assess and identify client needs
1.2 Provide trauma informed support
1.3 Provide and connect clients with community resources.
1.4 Aide clients in developing safety plan
1.5 Coordinate immediate transportation and housing assistance as needed
Community Partner (or Ion Center Representation)
2.1 Collaborate with community partners to support victims.
2.2 Educate community partners on topics relevant to partner violence, sexual violence, and stalking.
2.3 Advocate to meet victims' needs
On-Call Response
3.1 On-call and prepared for dispatch during shift.
3.2 Respond to community partner location within 30 minutes of receiving dispatch
3.3 Communicate with Hotline team during dispatch
3.4 Report to Hotline team when hospital run is completed, including providing required debrief information
Communication and Teamwork Duties
4.1 Attend related meetings and trainings.
4.2 Contribute to a clean, healthy, and trauma informed agency environment.
4.3 Collaborate as a team across agency sites.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS (Knowledge, skills, etc.):
1. Knowledge and skills at a level typically acquired through obtaining a Bachelor's degree from an accredited college or university
2. Knowledge of Trauma Informed Care
3. Ability to work under highly stressful, crisis-oriented situations
4. Ability to handle sensitive information and maintain high level of confidentiality
5. Outstanding empathetic and listening skills
6. Professional oral and written communication skills
7. Ability to work independently and collaborate on a team
8. Excellent problem solving and decision-making skills
9. Complete trainings for funding requirements and knowledge building
10. Must be a minimum age of 18.
MENTAL/PHYSICAL ACTIVITIES WHICH OCCUR REGULARLY IN PERFORMING THE JOB:
· Speaking, seeing, hearing, standing, writing, walking, including climbing steps, carry, pull, lift, stoop, kneel
· Using related office equipment keyboard and monitor, camera, copier, fax, phones, etc.
· This position may involve exposure to infectious diseases and stressful situations.
This is an hourly position that pays $10.00/hour when waiting to respond to calls and $20.00/hour when actively responding to calls. Weekday, Weekend, and Overnight shifts available. The Ion Center responds to hospitals in Northern Kentucky: St. Elizabeth Hospitals in Florence, Edgewood, Covington, and Ft. Thomas and Carroll County Memorial. Applicants must have reliable transportation.
It is the policy of The Ion Center for Violence Prevention to provide Equal Employment Opportunity and individual growth opportunities to all applicants and employees in accordance with all applicable Federal and State laws and executive orders. State law requires a criminal record check as a condition of employment for all positions. This organization participates in E-Verify.
The average case manager in Mack, OH earns between $26,000 and $61,000 annually. This compares to the national average case manager range of $30,000 to $61,000.
Average case manager salary in Mack, OH
$40,000
What are the biggest employers of Case Managers in Mack, OH?
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