Claims collector vs collections representative

The differences between claims collectors and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims collector and a collections representative. Additionally, a claims collector has an average salary of $36,591, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for a claims collector include patients, appeals and medicaid. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Claims collector vs collections representative overview

	Claims Collector	Collections Representative
Yearly salary	$36,591	$34,015
Hourly rate	$17.59	$16.35
Growth rate	-8%	-8%
Number of jobs	19,142	85,275
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Claims collector vs collections representative salary

Claims collectors and collections representatives have different pay scales, as shown below.

	Claims Collector	Collections Representative
Average salary	$36,591	$34,015
Salary range	Between $30,000 And $43,000	Between $26,000 And $42,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	California
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between claims collector and collections representative education

There are a few differences between a claims collector and a collections representative in terms of educational background:

	Claims Collector	Collections Representative
Most common degree	Bachelor's Degree, 34%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Claims collector vs collections representative demographics

Here are the differences between claims collectors' and collections representatives' demographics:

	Claims Collector	Collections Representative
Average age	46	46
Gender ratio	Male, 15.8% Female, 84.2%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 14.1% Unknown, 4.0% Hispanic or Latino, 19.5% Asian, 3.5% White, 58.4% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between claims collector and collections representative duties and responsibilities

Claims collector example responsibilities.

Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
Operate under HIPPA guidelines for all collection activities.
Maintain strict confidentiality and adhere to HIPPA policies.
Maintain high- standards of confidentiality per HIPAA guidelines.
Review and resubmits denials from Medicaid, Medicare and private health insurance.
Research and resolve denials and EOB rejections within standard billing cycle timeframe.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Claims collector vs collections representative skills

Common claims collector skills

Patients, 27%
Appeals, 11%
Medicaid, 10%
Medical Insurance Claims, 8%
EOB, 6%
Outbound Calls, 5%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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Claims Collector
Claims Collector vs Collections Representative

Updated January 8, 2025

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