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The differences between client services assistants and program assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services assistant and a program assistant. Additionally, a client services assistant has an average salary of $36,929, which is higher than the $35,193 average annual salary of a program assistant.
The top three skills for a client services assistant include assist clients, customer service and client service. The most important skills for a program assistant are patients, customer service, and data entry.
| Client Services Assistant | Program Assistant | |
| Yearly salary | $36,929 | $35,193 |
| Hourly rate | $17.75 | $16.92 |
| Growth rate | 12% | 12% |
| Number of jobs | 94,183 | 96,901 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 62% |
| Average age | 43 | 43 |
| Years of experience | 12 | 12 |
A client services assistant is responsible for responding to the clients' inquiries and concerns, escalating high-level complaints to the appropriate department, and accurately processing their service requests. Client services assistants also manage disputes, issue refunds as needed, schedule management meetings, and support the organization's strategic procedures to ensure client satisfaction and maintain a good reputation. They also help identify business opportunities, considering clients' preference to close more projects that would generate revenues and achieve profitability goals.
Program assistants are usually entry-level or junior employees assigned to a department that handles a specific program in the organization. They assist the team they are assigned to in the implementation of the programs. They usually take care of administrative or clerical activities while also getting exposure to actual program management. Program assistants get trained to handle agendas from inception, to sourcing, to implementation, to evaluation. They may also handle documentary support for business cases or other presentation materials that the team may need for a specific part of the program management cycle.
Client services assistants and program assistants have different pay scales, as shown below.
| Client Services Assistant | Program Assistant | |
| Average salary | $36,929 | $35,193 |
| Salary range | Between $24,000 And $54,000 | Between $27,000 And $45,000 |
| Highest paying City | Chicago, IL | Washington, DC |
| Highest paying state | Connecticut | Connecticut |
| Best paying company | MSCI | The Aspen Institute |
| Best paying industry | Finance | Government |
There are a few differences between a client services assistant and a program assistant in terms of educational background:
| Client Services Assistant | Program Assistant | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | University of Southern California | Northwestern University |
Here are the differences between client services assistants' and program assistants' demographics:
| Client Services Assistant | Program Assistant | |
| Average age | 43 | 43 |
| Gender ratio | Male, 25.6% Female, 74.4% | Male, 24.8% Female, 75.2% |
| Race ratio | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.6% White, 55.3% American Indian and Alaska Native, 2.1% | Black or African American, 13.8% Unknown, 5.2% Hispanic or Latino, 19.0% Asian, 6.7% White, 53.1% American Indian and Alaska Native, 2.2% |
| LGBT Percentage | 11% | 11% |