Client services professional vs client relations specialist

The differences between client services professionals and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services professional and a client relations specialist. Additionally, a client services professional has an average salary of $93,604, which is higher than the $39,902 average annual salary of a client relations specialist.

The top three skills for a client services professional include client service, inbound calls and client issues. The most important skills for a client relations specialist are client relations, customer service, and data entry.

Client services professional vs client relations specialist overview

	Client Services Professional	Client Relations Specialist
Yearly salary	$93,604	$39,902
Hourly rate	$45.00	$19.18
Growth rate	-4%	-4%
Number of jobs	120,316	200,766
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 64%
Average age	40	40
Years of experience	12	12

What does a client services professional do?

A client service professional is in charge of helping companies build positive relationships with clients. Their responsibilities typically involve performing research and analysis to determine market trends and ideal practices, finding new business and client opportunities, developing service plans and strategies, reaching out to clients to identify and meet their needs, and providing assistance as needed, ensuring efficiency and client satisfaction. Moreover, a client service professional must maintain an active communication line with staff, helping them provide optimal services to clients.

What does a client relations specialist do?

A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.

Client services professional vs client relations specialist salary

Client services professionals and client relations specialists have different pay scales, as shown below.

	Client Services Professional	Client Relations Specialist
Average salary	$93,604	$39,902
Salary range	Between $51,000 And $169,000	Between $27,000 And $58,000
Highest paying City	-	Washington, DC
Highest paying state	-	New Jersey
Best paying company	-	McKinsey & Company Inc
Best paying industry	-	Real Estate

Differences between client services professional and client relations specialist education

There are a few differences between a client services professional and a client relations specialist in terms of educational background:

	Client Services Professional	Client Relations Specialist
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 64%
Most common major	Business	Business
Most common college	-	-

Client services professional vs client relations specialist demographics

Here are the differences between client services professionals' and client relations specialists' demographics:

	Client Services Professional	Client Relations Specialist
Average age	40	40
Gender ratio	Male, 18.9% Female, 81.1%	Male, 30.3% Female, 69.7%
Race ratio	Black or African American, 11.8% Unknown, 5.2% Hispanic or Latino, 21.9% Asian, 6.3% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services professional and client relations specialist duties and responsibilities

Client services professional example responsibilities.

Manage and maintain client information in CRM and create monthly shipping reports.
Utilize a CRM to manage current clients and schedule all planning activities.
Schedule client appointments with tax professionals on a variety of POS systems to manage the flow of daily operation.
Lead the development of intellectual property (IP) and internal/external processes and relationships in order to deliver ITIL offering.
Create job aids for customer service profession (CSP) when assisting high profile clients.
Assist clients with check-in, scheduling and payment processes.

Client relations specialist example responsibilities.

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Transition reporting and document storage process to an online SharePoint workspace for increase efficiency.
Participate in training of new representatives by composing training manuals and PowerPoint presentations.
Perform collection follow-up duties on specific financial classifications such as commercial insurance, Medicare and Medicaid claims.
Educate clients regarding proper distributions according to IRS regulations.

Client services professional vs client relations specialist skills

Common client services professional skills

Client Service, 12%
Inbound Calls, 10%
Client Issues, 8%
Appointment Scheduling, 5%
CSP, 5%
Telephone Calls, 5%

Common client relations specialist skills

Client Relations, 24%
Customer Service, 8%
Data Entry, 7%
Client Facing, 6%
Inbound Calls, 4%
Client Support, 4%

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Office and Administrative Industry
Client Services Professional
Client Services Professional vs Client Relations Specialist

Updated January 8, 2025

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