Client services professional vs client services administrator

The differences between client services professionals and client services administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services professional and a client services administrator. Additionally, a client services professional has an average salary of $93,604, which is higher than the $42,359 average annual salary of a client services administrator.

The top three skills for a client services professional include client service, inbound calls and client issues. The most important skills for a client services administrator are customer service, excellent organizational, and data entry.

Client services professional vs client services administrator overview

	Client Services Professional	Client Services Administrator
Yearly salary	$93,604	$42,359
Hourly rate	$45.00	$20.36
Growth rate	-4%	-4%
Number of jobs	120,316	165,043
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 62%
Average age	40	40
Years of experience	12	12

What does a client services professional do?

A client service professional is in charge of helping companies build positive relationships with clients. Their responsibilities typically involve performing research and analysis to determine market trends and ideal practices, finding new business and client opportunities, developing service plans and strategies, reaching out to clients to identify and meet their needs, and providing assistance as needed, ensuring efficiency and client satisfaction. Moreover, a client service professional must maintain an active communication line with staff, helping them provide optimal services to clients.

What does a client services administrator do?

Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.

Client services professional vs client services administrator salary

Client services professionals and client services administrators have different pay scales, as shown below.

	Client Services Professional	Client Services Administrator
Average salary	$93,604	$42,359
Salary range	Between $51,000 And $169,000	Between $27,000 And $65,000
Highest paying City	-	Lakewood, NJ
Highest paying state	-	New Jersey
Best paying company	-	Ernst & Young
Best paying industry	-	Pharmaceutical

Differences between client services professional and client services administrator education

There are a few differences between a client services professional and a client services administrator in terms of educational background:

	Client Services Professional	Client Services Administrator
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Client services professional vs client services administrator demographics

Here are the differences between client services professionals' and client services administrators' demographics:

	Client Services Professional	Client Services Administrator
Average age	40	40
Gender ratio	Male, 18.9% Female, 81.1%	Male, 33.3% Female, 66.7%
Race ratio	Black or African American, 11.8% Unknown, 5.2% Hispanic or Latino, 21.9% Asian, 6.3% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.3% White, 53.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services professional and client services administrator duties and responsibilities

Client services professional example responsibilities.

Manage and maintain client information in CRM and create monthly shipping reports.
Utilize a CRM to manage current clients and schedule all planning activities.
Schedule client appointments with tax professionals on a variety of POS systems to manage the flow of daily operation.
Lead the development of intellectual property (IP) and internal/external processes and relationships in order to deliver ITIL offering.
Create job aids for customer service profession (CSP) when assisting high profile clients.
Assist clients with check-in, scheduling and payment processes.

Client services administrator example responsibilities.

Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Advance proficiency in creating/editing PowerPoint presentations.
Assist in preparation of client presentations using Microsoft PowerPoint.
Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
Submit over allowable charges on the claims to HUD and order preservation work once approval is received.

Client services professional vs client services administrator skills

Common client services professional skills

Client Service, 12%
Inbound Calls, 10%
Client Issues, 8%
Appointment Scheduling, 5%
CSP, 5%
Telephone Calls, 5%

Common client services administrator skills

Customer Service, 25%
Excellent Organizational, 13%
Data Entry, 6%
Phone Calls, 5%
HR, 4%
Outbound Calls, 4%

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Office and Administrative Industry
Client Services Professional
Client Services Professional vs Client Services Administrator

Updated January 8, 2025

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