Client services professional vs client services consultant

The differences between client services professionals and client services consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services professional and a client services consultant. Additionally, a client services professional has an average salary of $93,604, which is higher than the $66,671 average annual salary of a client services consultant.

The top three skills for a client services professional include client service, inbound calls and client issues. The most important skills for a client services consultant are customer service, HR, and project management.

Client services professional vs client services consultant overview

	Client Services Professional	Client Services Consultant
Yearly salary	$93,604	$66,671
Hourly rate	$45.00	$32.05
Growth rate	-4%	-4%
Number of jobs	120,316	258,107
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 72%
Average age	40	40
Years of experience	12	12

What does a client services professional do?

A client service professional is in charge of helping companies build positive relationships with clients. Their responsibilities typically involve performing research and analysis to determine market trends and ideal practices, finding new business and client opportunities, developing service plans and strategies, reaching out to clients to identify and meet their needs, and providing assistance as needed, ensuring efficiency and client satisfaction. Moreover, a client service professional must maintain an active communication line with staff, helping them provide optimal services to clients.

What does a client services consultant do?

A client services consultant's role is to establish positive client relationships through efficient customer service assistance. Their responsibilities typically revolve around interacting with clients to identify their needs, answer inquiries, and handle issues and complaints, resolving them promptly and efficiently. There are also instances where they must offer products and services to secure sales, process payments, and perform calls and correspondence. Aside from liaising with clients, they must also perform clerical tasks, all while adhering to the company's policies and regulations.

Client services professional vs client services consultant salary

Client services professionals and client services consultants have different pay scales, as shown below.

	Client Services Professional	Client Services Consultant
Average salary	$93,604	$66,671
Salary range	Between $51,000 And $169,000	Between $40,000 And $109,000
Highest paying City	-	Uniondale, NY
Highest paying state	-	New York
Best paying company	-	Control Risks
Best paying industry	-	Technology

Differences between client services professional and client services consultant education

There are a few differences between a client services professional and a client services consultant in terms of educational background:

	Client Services Professional	Client Services Consultant
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 72%
Most common major	Business	Business
Most common college	-	-

Client services professional vs client services consultant demographics

Here are the differences between client services professionals' and client services consultants' demographics:

	Client Services Professional	Client Services Consultant
Average age	40	40
Gender ratio	Male, 18.9% Female, 81.1%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 11.8% Unknown, 5.2% Hispanic or Latino, 21.9% Asian, 6.3% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 13.0% Unknown, 5.4% Hispanic or Latino, 18.4% Asian, 7.5% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services professional and client services consultant duties and responsibilities

Client services professional example responsibilities.

Manage and maintain client information in CRM and create monthly shipping reports.
Utilize a CRM to manage current clients and schedule all planning activities.
Schedule client appointments with tax professionals on a variety of POS systems to manage the flow of daily operation.
Lead the development of intellectual property (IP) and internal/external processes and relationships in order to deliver ITIL offering.
Create job aids for customer service profession (CSP) when assisting high profile clients.
Assist clients with check-in, scheduling and payment processes.

Client services consultant example responsibilities.

Manage 100+ clients every 4 weeks and engage in their advertising campaigns using 3 CRM systems.
Explain all the necessary features and benefits of owning a BMW to ensure individual sales are achieve.
Manage, document and track daily all technical inquiries using Salesforce.com.
Work with technical support as needed to effectively troubleshoot, analyze and resolve a client's concern and/or inquiry.
Provide guidance and troubleshoot project challenges during fielding.
Ensure accurate data integrity with the HRIS system database.

Client services professional vs client services consultant skills

Common client services professional skills

Client Service, 12%
Inbound Calls, 10%
Client Issues, 8%
Appointment Scheduling, 5%
CSP, 5%
Telephone Calls, 5%

Common client services consultant skills

Customer Service, 77%
HR, 2%
Project Management, 1%
Payroll, 1%
Client Service, 1%
Client Satisfaction, 1%

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Office and Administrative Industry
Client Services Professional
Client Services Professional vs Client Services Consultant

Updated January 8, 2025

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