Client services professional vs guest service representative

The differences between client services professionals and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services professional and a guest service representative. Additionally, a client services professional has an average salary of $93,604, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a client services professional include client service, inbound calls and client issues. The most important skills for a guest service representative are reservations, guest service, and cleanliness.

Client services professional vs guest service representative overview

	Client Services Professional	Guest Service Representative
Yearly salary	$93,604	$26,847
Hourly rate	$45.00	$12.91
Growth rate	-4%	-4%
Number of jobs	120,316	142,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 42%
Average age	40	40
Years of experience	12	12

What does a client services professional do?

A client service professional is in charge of helping companies build positive relationships with clients. Their responsibilities typically involve performing research and analysis to determine market trends and ideal practices, finding new business and client opportunities, developing service plans and strategies, reaching out to clients to identify and meet their needs, and providing assistance as needed, ensuring efficiency and client satisfaction. Moreover, a client service professional must maintain an active communication line with staff, helping them provide optimal services to clients.

What does a guest service representative do?

A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.

Client services professional vs guest service representative salary

Client services professionals and guest service representatives have different pay scales, as shown below.

	Client Services Professional	Guest Service Representative
Average salary	$93,604	$26,847
Salary range	Between $51,000 And $169,000	Between $20,000 And $34,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Seattle Seahawks
Best paying industry	-	Retail

Differences between client services professional and guest service representative education

There are a few differences between a client services professional and a guest service representative in terms of educational background:

	Client Services Professional	Guest Service Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Client services professional vs guest service representative demographics

Here are the differences between client services professionals' and guest service representatives' demographics:

	Client Services Professional	Guest Service Representative
Average age	40	40
Gender ratio	Male, 18.9% Female, 81.1%	Male, 29.9% Female, 70.1%
Race ratio	Black or African American, 11.8% Unknown, 5.2% Hispanic or Latino, 21.9% Asian, 6.3% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services professional and guest service representative duties and responsibilities

Client services professional example responsibilities.

Manage and maintain client information in CRM and create monthly shipping reports.
Utilize a CRM to manage current clients and schedule all planning activities.
Schedule client appointments with tax professionals on a variety of POS systems to manage the flow of daily operation.
Lead the development of intellectual property (IP) and internal/external processes and relationships in order to deliver ITIL offering.
Create job aids for customer service profession (CSP) when assisting high profile clients.
Assist clients with check-in, scheduling and payment processes.

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Client services professional vs guest service representative skills

Common client services professional skills

Client Service, 12%
Inbound Calls, 10%
Client Issues, 8%
Appointment Scheduling, 5%
CSP, 5%
Telephone Calls, 5%

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

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Office and Administrative Industry
Client Services Professional
Client Services Professional vs Guest Service Representative

Updated January 8, 2025

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