Client services professional vs guest services associate

The differences between client services professionals and guest services associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services professional and a guest services associate. Additionally, a client services professional has an average salary of $93,604, which is higher than the $29,021 average annual salary of a guest services associate.

The top three skills for a client services professional include client service, inbound calls and client issues. The most important skills for a guest services associate are PET, product knowledge, and guest service.

Client services professional vs guest services associate overview

	Client Services Professional	Guest Services Associate
Yearly salary	$93,604	$29,021
Hourly rate	$45.00	$13.95
Growth rate	-4%	-4%
Number of jobs	120,316	114,437
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a client services professional do?

A client service professional is in charge of helping companies build positive relationships with clients. Their responsibilities typically involve performing research and analysis to determine market trends and ideal practices, finding new business and client opportunities, developing service plans and strategies, reaching out to clients to identify and meet their needs, and providing assistance as needed, ensuring efficiency and client satisfaction. Moreover, a client service professional must maintain an active communication line with staff, helping them provide optimal services to clients.

What does a guest services associate do?

A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.

Client services professional vs guest services associate salary

Client services professionals and guest services associates have different pay scales, as shown below.

	Client Services Professional	Guest Services Associate
Average salary	$93,604	$29,021
Salary range	Between $51,000 And $169,000	Between $22,000 And $37,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Alaska
Best paying company	-	Stanford University
Best paying industry	-	Retail

Differences between client services professional and guest services associate education

There are a few differences between a client services professional and a guest services associate in terms of educational background:

	Client Services Professional	Guest Services Associate
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Client services professional vs guest services associate demographics

Here are the differences between client services professionals' and guest services associates' demographics:

	Client Services Professional	Guest Services Associate
Average age	40	40
Gender ratio	Male, 18.9% Female, 81.1%	Male, 34.5% Female, 65.5%
Race ratio	Black or African American, 11.8% Unknown, 5.2% Hispanic or Latino, 21.9% Asian, 6.3% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.6% White, 54.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between client services professional and guest services associate duties and responsibilities

Client services professional example responsibilities.

Manage and maintain client information in CRM and create monthly shipping reports.
Utilize a CRM to manage current clients and schedule all planning activities.
Schedule client appointments with tax professionals on a variety of POS systems to manage the flow of daily operation.
Lead the development of intellectual property (IP) and internal/external processes and relationships in order to deliver ITIL offering.
Create job aids for customer service profession (CSP) when assisting high profile clients.
Assist clients with check-in, scheduling and payment processes.

Guest services associate example responsibilities.

Manage the PBX telephone system by answering calls about city attractions, dining, services, policies, and directions.
Manage crew by utilizing professional leadership skills.
Participate in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
Process customer account payments utilizing IBM POS technology.
Distribute all merchandise for promotional purposes and giveaways.
Operate PBX telephone system and assist with inventory responsibilities.

Client services professional vs guest services associate skills

Common client services professional skills

Client Service, 12%
Inbound Calls, 10%
Client Issues, 8%
Appointment Scheduling, 5%
CSP, 5%
Telephone Calls, 5%

Common guest services associate skills

PET, 34%
Product Knowledge, 21%
Guest Service, 8%
Reservations, 7%
Customer Service, 3%
Front Desk, 3%

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Office and Administrative Industry
Client Services Professional
Client Services Professional vs Guest Services Associate

Updated January 8, 2025

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