Client services professional vs guest services

The differences between client services professionals and guest services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services professional and a guest services. Additionally, a client services professional has an average salary of $93,604, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a client services professional include client service, inbound calls and client issues. The most important skills for a guest services are guest service, reservations, and customer service.

Client services professional vs guest services overview

	Client Services Professional	Guest Services
Yearly salary	$93,604	$27,247
Hourly rate	$45.00	$13.10
Growth rate	-4%	-4%
Number of jobs	120,316	94,619
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 45%
Average age	40	40
Years of experience	12	12

What does a client services professional do?

A client service professional is in charge of helping companies build positive relationships with clients. Their responsibilities typically involve performing research and analysis to determine market trends and ideal practices, finding new business and client opportunities, developing service plans and strategies, reaching out to clients to identify and meet their needs, and providing assistance as needed, ensuring efficiency and client satisfaction. Moreover, a client service professional must maintain an active communication line with staff, helping them provide optimal services to clients.

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

Client services professional vs guest services salary

Client services professionals and guest services have different pay scales, as shown below.

	Client Services Professional	Guest Services
Average salary	$93,604	$27,247
Salary range	Between $51,000 And $169,000	Between $20,000 And $35,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Columbia University in the City of New York
Best paying industry	-	Retail

Differences between client services professional and guest services education

There are a few differences between a client services professional and a guest services in terms of educational background:

	Client Services Professional	Guest Services
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Client services professional vs guest services demographics

Here are the differences between client services professionals' and guest services' demographics:

	Client Services Professional	Guest Services
Average age	40	40
Gender ratio	Male, 18.9% Female, 81.1%	Male, 38.0% Female, 62.0%
Race ratio	Black or African American, 11.8% Unknown, 5.2% Hispanic or Latino, 21.9% Asian, 6.3% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between client services professional and guest services duties and responsibilities

Client services professional example responsibilities.

Manage and maintain client information in CRM and create monthly shipping reports.
Utilize a CRM to manage current clients and schedule all planning activities.
Schedule client appointments with tax professionals on a variety of POS systems to manage the flow of daily operation.
Lead the development of intellectual property (IP) and internal/external processes and relationships in order to deliver ITIL offering.
Create job aids for customer service profession (CSP) when assisting high profile clients.
Assist clients with check-in, scheduling and payment processes.

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Client services professional vs guest services skills

Common client services professional skills

Client Service, 12%
Inbound Calls, 10%
Client Issues, 8%
Appointment Scheduling, 5%
CSP, 5%
Telephone Calls, 5%

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

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Office and Administrative Industry
Client Services Professional
Client Services Professional vs Guest Services

Updated January 8, 2025

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