Client services professional vs service center representative

The differences between client services professionals and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services professional and a service center representative. Additionally, a client services professional has an average salary of $93,604, which is higher than the $33,420 average annual salary of a service center representative.

The top three skills for a client services professional include client service, inbound calls and client issues. The most important skills for a service center representative are patients, HR, and customer calls.

Client services professional vs service center representative overview

	Client Services Professional	Service Center Representative
Yearly salary	$93,604	$33,420
Hourly rate	$45.00	$16.07
Growth rate	-4%	-4%
Number of jobs	120,316	196,101
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 56%
Average age	40	40
Years of experience	12	12

What does a client services professional do?

A client service professional is in charge of helping companies build positive relationships with clients. Their responsibilities typically involve performing research and analysis to determine market trends and ideal practices, finding new business and client opportunities, developing service plans and strategies, reaching out to clients to identify and meet their needs, and providing assistance as needed, ensuring efficiency and client satisfaction. Moreover, a client service professional must maintain an active communication line with staff, helping them provide optimal services to clients.

What does a service center representative do?

A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.

Client services professional vs service center representative salary

Client services professionals and service center representatives have different pay scales, as shown below.

	Client Services Professional	Service Center Representative
Average salary	$93,604	$33,420
Salary range	Between $51,000 And $169,000	Between $26,000 And $41,000
Highest paying City	-	Alameda, CA
Highest paying state	-	California
Best paying company	-	Cisco
Best paying industry	-	Insurance

Differences between client services professional and service center representative education

There are a few differences between a client services professional and a service center representative in terms of educational background:

	Client Services Professional	Service Center Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	-	-

Client services professional vs service center representative demographics

Here are the differences between client services professionals' and service center representatives' demographics:

	Client Services Professional	Service Center Representative
Average age	40	40
Gender ratio	Male, 18.9% Female, 81.1%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 11.8% Unknown, 5.2% Hispanic or Latino, 21.9% Asian, 6.3% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services professional and service center representative duties and responsibilities

Client services professional example responsibilities.

Manage and maintain client information in CRM and create monthly shipping reports.
Utilize a CRM to manage current clients and schedule all planning activities.
Schedule client appointments with tax professionals on a variety of POS systems to manage the flow of daily operation.
Lead the development of intellectual property (IP) and internal/external processes and relationships in order to deliver ITIL offering.
Create job aids for customer service profession (CSP) when assisting high profile clients.
Assist clients with check-in, scheduling and payment processes.

Service center representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).

Client services professional vs service center representative skills

Common client services professional skills

Client Service, 12%
Inbound Calls, 10%
Client Issues, 8%
Appointment Scheduling, 5%
CSP, 5%
Telephone Calls, 5%

Common service center representative skills

Patients, 14%
HR, 6%
Customer Calls, 5%
Phone Calls, 4%
Data Entry, 4%
Multitasking, 4%

Client Services Professional vs. similar jobs

Client Services Professional related careers

Client Services Professional related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Client Services Professional
Client Services Professional vs Service Center Representative

Updated January 8, 2025

Browse office and administrative jobs