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The differences between client success managers and client account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a client success manager and a client account manager. Additionally, a client success manager has an average salary of $75,925, which is higher than the $69,699 average annual salary of a client account manager.
The top three skills for a client success manager include client facing, client satisfaction and cloud. The most important skills for a client account manager are customer service, account management, and client service.
| Client Success Manager | Client Account Manager | |
| Yearly salary | $75,925 | $69,699 |
| Hourly rate | $36.50 | $33.51 |
| Growth rate | 5% | 5% |
| Number of jobs | 105,665 | 128,665 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 73% |
| Average age | 46 | 46 |
| Years of experience | 8 | 8 |
The role of a client success manager is to work closely with clients to ensure that they are receiving the right support and tools they need to achieve their goals. You will typically perform a few tasks, which include advising clients on purchasing decisions and onboarding new customers the following purchase, advocating for the company, and following-up on renewals to maintain customer retention and loyalty. As a client success manager, you must encourage upselling and cross-selling to maximize a customer's lifetime value.
A client account manager is responsible for handling project management deliverables for clients and business partners, ensuring the efficiency and accuracy of outputs, and following the clients' specifications and requirements within their budget limitations and timetables. Client account managers coordinate with clients for progress updates on their projects, as well as negotiating contracts and adjusting project goals and agreements. They also identify business opportunities by monitoring industry trends to develop new products and services that would drive revenue resources and profits to the business.
Client success managers and client account managers have different pay scales, as shown below.
| Client Success Manager | Client Account Manager | |
| Average salary | $75,925 | $69,699 |
| Salary range | Between $51,000 And $112,000 | Between $42,000 And $115,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Oregon | Oregon |
| Best paying company | Accenture | Accenture |
| Best paying industry | Technology | Professional |
There are a few differences between a client success manager and a client account manager in terms of educational background:
| Client Success Manager | Client Account Manager | |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 73% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Southern California |
Here are the differences between client success managers' and client account managers' demographics:
| Client Success Manager | Client Account Manager | |
| Average age | 46 | 46 |
| Gender ratio | Male, 53.8% Female, 46.3% | Male, 45.6% Female, 54.4% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 7% |