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The differences between client success managers and client services directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a client success manager and a client services director. Additionally, a client services director has an average salary of $117,337, which is higher than the $75,925 average annual salary of a client success manager.
The top three skills for a client success manager include client facing, client satisfaction and cloud. The most important skills for a client services director are client service, customer service, and business development.
| Client Success Manager | Client Services Director | |
| Yearly salary | $75,925 | $117,337 |
| Hourly rate | $36.50 | $56.41 |
| Growth rate | 5% | 5% |
| Number of jobs | 105,665 | 103,218 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 74% |
| Average age | 46 | 46 |
| Years of experience | 8 | 8 |
The role of a client success manager is to work closely with clients to ensure that they are receiving the right support and tools they need to achieve their goals. You will typically perform a few tasks, which include advising clients on purchasing decisions and onboarding new customers the following purchase, advocating for the company, and following-up on renewals to maintain customer retention and loyalty. As a client success manager, you must encourage upselling and cross-selling to maximize a customer's lifetime value.
A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.
Client success managers and client services directors have different pay scales, as shown below.
| Client Success Manager | Client Services Director | |
| Average salary | $75,925 | $117,337 |
| Salary range | Between $51,000 And $112,000 | Between $84,000 And $162,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Oregon | New Jersey |
| Best paying company | Accenture | First Republic Bank |
| Best paying industry | Technology | Technology |
There are a few differences between a client success manager and a client services director in terms of educational background:
| Client Success Manager | Client Services Director | |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 74% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Southern California |
Here are the differences between client success managers' and client services directors' demographics:
| Client Success Manager | Client Services Director | |
| Average age | 46 | 46 |
| Gender ratio | Male, 53.8% Female, 46.3% | Male, 45.1% Female, 54.9% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 7% |