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The differences between client success managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a client success manager, becoming a client services manager takes usually requires 4-6 years. Additionally, a client services manager has an average salary of $78,439, which is higher than the $75,925 average annual salary of a client success manager.
The top three skills for a client success manager include client facing, client satisfaction and cloud. The most important skills for a client services manager are customer service, client service, and account management.
| Client Success Manager | Client Services Manager | |
| Yearly salary | $75,925 | $78,439 |
| Hourly rate | $36.50 | $37.71 |
| Growth rate | 5% | 6% |
| Number of jobs | 105,665 | 319,909 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 72% |
| Average age | 46 | 44 |
| Years of experience | 8 | 6 |
The role of a client success manager is to work closely with clients to ensure that they are receiving the right support and tools they need to achieve their goals. You will typically perform a few tasks, which include advising clients on purchasing decisions and onboarding new customers the following purchase, advocating for the company, and following-up on renewals to maintain customer retention and loyalty. As a client success manager, you must encourage upselling and cross-selling to maximize a customer's lifetime value.
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Client success managers and client services managers have different pay scales, as shown below.
| Client Success Manager | Client Services Manager | |
| Average salary | $75,925 | $78,439 |
| Salary range | Between $51,000 And $112,000 | Between $54,000 And $113,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | Oregon | New Jersey |
| Best paying company | Accenture | McKinsey & Company Inc |
| Best paying industry | Technology | Technology |
There are a few differences between a client success manager and a client services manager in terms of educational background:
| Client Success Manager | Client Services Manager | |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Pennsylvania |
Here are the differences between client success managers' and client services managers' demographics:
| Client Success Manager | Client Services Manager | |
| Average age | 46 | 44 |
| Gender ratio | Male, 53.8% Female, 46.3% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 10% |