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The differences between client success managers and project managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a project manager has an average salary of $91,578, which is higher than the $75,925 average annual salary of a client success manager.
The top three skills for a client success manager include client facing, client satisfaction and cloud. The most important skills for a project manager are project management, project scope, and customer service.
| Client Success Manager | Project Manager | |
| Yearly salary | $75,925 | $91,578 |
| Hourly rate | $36.50 | $44.03 |
| Growth rate | 5% | 8% |
| Number of jobs | 105,665 | 167,116 |
| Job satisfaction | - | 4.17 |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 68% |
| Average age | 46 | 47 |
| Years of experience | 8 | - |
The role of a client success manager is to work closely with clients to ensure that they are receiving the right support and tools they need to achieve their goals. You will typically perform a few tasks, which include advising clients on purchasing decisions and onboarding new customers the following purchase, advocating for the company, and following-up on renewals to maintain customer retention and loyalty. As a client success manager, you must encourage upselling and cross-selling to maximize a customer's lifetime value.
Project managers oversee a specific project related to the organization's business. They manage the whole project from inception to evaluation. They initiate planning with involved departments, follow-through on the plans, ensure smooth execution of the plans, and evaluate the project for further improvements should these be needed. In line with this, project managers also ensure that the project is cost-efficient and well within the budget. They also manage the different work teams involved in the project and ensure that things are running smoothly on this aspect as well.
Client success managers and project managers have different pay scales, as shown below.
| Client Success Manager | Project Manager | |
| Average salary | $75,925 | $91,578 |
| Salary range | Between $51,000 And $112,000 | Between $64,000 And $129,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Oregon | California |
| Best paying company | Accenture | The Citadel |
| Best paying industry | Technology | Technology |
There are a few differences between a client success manager and a project manager in terms of educational background:
| Client Success Manager | Project Manager | |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Pennsylvania |
Here are the differences between client success managers' and project managers' demographics:
| Client Success Manager | Project Manager | |
| Average age | 46 | 47 |
| Gender ratio | Male, 53.8% Female, 46.3% | Male, 68.9% Female, 31.1% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 12.9% Asian, 9.0% White, 65.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 10% |