Cocktail waitress vs customer service and serving

Differences between cocktail waitress and customer service and serving duties and responsibilities

Cocktail waitress example responsibilities.

• Offer first--class customer service to ensure VIP guests enjoy their club experiences in very fast--pace environment.
• Relay orders to bar and kitchen quickly and accurately recording guest selections and keying into the POS system.
• Assist bar tenders in peak hours and cash out customers as they exit the restaurant (POS cash register system).
• Serve customers alcoholic beverages and accommodate VIP and special requests
• Establish a positive relationship with co-workers and managers through a solid work ethic, positive attitude, punctuality and dependability.
• Uphold a high level of professionalism, service, and attentiveness to guests.

Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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