Collections senior representative vs account representative

Differences between collections senior representative and account representative duties and responsibilities

Collections senior representative example responsibilities.

• Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
• Avoid legal challenges by complying with the guidelines set forth in the FDCPA and company collection policies.
• Track and contact responsible party's to secure payment of outstanding debts following FDCPA and HIPAA guidelines.
• Integrate experimental ISR technologies to maximize intelligence collection and reduce work load on analysts and high demand low density collection assets.
• Work with customers to research and resolve billing issues, including credit card declines and ACH returns and rejects.
• Maintain collection portfolios on a daily basis to reduce DSO.
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Account representative example responsibilities.

• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
• Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
• Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
• Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
• Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.
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