Collections senior representative vs collections manager

The differences between collections senior representatives and collections managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a collections senior representative, becoming a collections manager takes usually requires 6-8 years. Additionally, a collections manager has an average salary of $59,529, which is higher than the $47,814 average annual salary of a collections senior representative.

The top three skills for a collections senior representative include strong customer service, data entry and FDCPA. The most important skills for a collections manager are customer service, collection management, and portfolio.

Collections senior representative vs collections manager overview

	Collections Senior Representative	Collections Manager
Yearly salary	$47,814	$59,529
Hourly rate	$22.99	$28.62
Growth rate	-8%	17%
Number of jobs	13,950	44,553
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 51%
Average age	46	46
Years of experience	12	8

Collections senior representative vs collections manager salary

Collections senior representatives and collections managers have different pay scales, as shown below.

	Collections Senior Representative	Collections Manager
Average salary	$47,814	$59,529
Salary range	Between $34,000 And $67,000	Between $42,000 And $83,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Amazon
Best paying industry	-	Health Care

Differences between collections senior representative and collections manager education

There are a few differences between a collections senior representative and a collections manager in terms of educational background:

	Collections Senior Representative	Collections Manager
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	Stanford University

Collections senior representative vs collections manager demographics

Here are the differences between collections senior representatives' and collections managers' demographics:

	Collections Senior Representative	Collections Manager
Average age	46	46
Gender ratio	Male, 37.3% Female, 62.7%	Male, 50.8% Female, 49.2%
Race ratio	Black or African American, 12.5% Unknown, 4.0% Hispanic or Latino, 18.0% Asian, 3.6% White, 61.4% American Indian and Alaska Native, 0.5%	Black or African American, 8.0% Unknown, 4.1% Hispanic or Latino, 15.5% Asian, 7.3% White, 64.7% American Indian and Alaska Native, 0.3%
LGBT Percentage	8%	11%

Differences between collections senior representative and collections manager duties and responsibilities

Collections senior representative example responsibilities.

Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
Avoid legal challenges by complying with the guidelines set forth in the FDCPA and company collection policies.
Track and contact responsible party's to secure payment of outstanding debts following FDCPA and HIPAA guidelines.
Integrate experimental ISR technologies to maximize intelligence collection and reduce work load on analysts and high demand low density collection assets.
Work with customers to research and resolve billing issues, including credit card declines and ACH returns and rejects.
Maintain collection portfolios on a daily basis to reduce DSO.

Collections manager example responsibilities.

Achieve 182 FTE save, and annual net saving of $2.8MM
Manage Medicaid accounts in effort to receive payment from them.
Manage self pay and Medicaid pending collections throughout the southeast region.
Organize the managed care effort to ensure that patients are not accept from incorrect PPO's and HMO's.
Create and implement new quantitative process to achieve corporate DSO targets that determines monthly cash collection targets by business unit.
Achieve historical low of six percent in A/R over 30 days past due and reduction of DSO to 53 days.

Collections senior representative vs collections manager skills

Common collections senior representative skills

Strong Customer Service, 11%
Data Entry, 10%
FDCPA, 7%
Collection Practices, 7%
Customer Service, 6%
Strong Negotiation, 6%

Common collections manager skills

Customer Service, 15%
Collection Management, 9%
Portfolio, 7%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%

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Collections Senior Representative
Collections Senior Representative vs Collections Manager

Updated January 8, 2025

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