Collections senior representative vs collections representative

The differences between collections senior representatives and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a collections senior representative and a collections representative. Additionally, a collections senior representative has an average salary of $47,814, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for a collections senior representative include strong customer service, data entry and FDCPA. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Collections senior representative vs collections representative overview

	Collections Senior Representative	Collections Representative
Yearly salary	$47,814	$34,015
Hourly rate	$22.99	$16.35
Growth rate	-8%	-8%
Number of jobs	13,950	85,275
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Collections senior representative vs collections representative salary

Collections senior representatives and collections representatives have different pay scales, as shown below.

	Collections Senior Representative	Collections Representative
Average salary	$47,814	$34,015
Salary range	Between $34,000 And $67,000	Between $26,000 And $42,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	California
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between collections senior representative and collections representative education

There are a few differences between a collections senior representative and a collections representative in terms of educational background:

	Collections Senior Representative	Collections Representative
Most common degree	Bachelor's Degree, 36%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Collections senior representative vs collections representative demographics

Here are the differences between collections senior representatives' and collections representatives' demographics:

	Collections Senior Representative	Collections Representative
Average age	46	46
Gender ratio	Male, 37.3% Female, 62.7%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 12.5% Unknown, 4.0% Hispanic or Latino, 18.0% Asian, 3.6% White, 61.4% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between collections senior representative and collections representative duties and responsibilities

Collections senior representative example responsibilities.

Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
Avoid legal challenges by complying with the guidelines set forth in the FDCPA and company collection policies.
Track and contact responsible party's to secure payment of outstanding debts following FDCPA and HIPAA guidelines.
Integrate experimental ISR technologies to maximize intelligence collection and reduce work load on analysts and high demand low density collection assets.
Work with customers to research and resolve billing issues, including credit card declines and ACH returns and rejects.
Maintain collection portfolios on a daily basis to reduce DSO.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Collections senior representative vs collections representative skills

Common collections senior representative skills

Strong Customer Service, 11%
Data Entry, 10%
FDCPA, 7%
Collection Practices, 7%
Customer Service, 6%
Strong Negotiation, 6%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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Collections Senior Representative
Collections Senior Representative vs Collections Representative

Updated January 8, 2025

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