Collections senior representative vs collector

Differences between collections senior representative and collector duties and responsibilities

Collections senior representative example responsibilities.

• Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
• Avoid legal challenges by complying with the guidelines set forth in the FDCPA and company collection policies.
• Track and contact responsible party's to secure payment of outstanding debts following FDCPA and HIPAA guidelines.
• Integrate experimental ISR technologies to maximize intelligence collection and reduce work load on analysts and high demand low density collection assets.
• Work with customers to research and resolve billing issues, including credit card declines and ACH returns and rejects.
• Maintain collection portfolios on a daily basis to reduce DSO.
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Collector example responsibilities.

• Manage patient focuse reports, collection modules, provider/facility A/R, collections, patient discharge letters.
• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
• Provide customer service via telephone and correspondence for patients and authorize representatives regarding outstanding patient accounts in accordance with facility protocol.
• Verify and run eligibility on the following insurance, Medi-Cal, Medi-Cal HMO, Medicare, Medicare HMO.
• Provide excellent customer service while following HIPPA confidentiality laws.
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