Collections senior representative vs senior customer service representative

Differences between collections senior representative and senior customer service representative duties and responsibilities

Collections senior representative example responsibilities.

• Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
• Avoid legal challenges by complying with the guidelines set forth in the FDCPA and company collection policies.
• Track and contact responsible party's to secure payment of outstanding debts following FDCPA and HIPAA guidelines.
• Integrate experimental ISR technologies to maximize intelligence collection and reduce work load on analysts and high demand low density collection assets.
• Work with customers to research and resolve billing issues, including credit card declines and ACH returns and rejects.
• Maintain collection portfolios on a daily basis to reduce DSO.
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Senior customer service representative example responsibilities.

• Manage and verify accuracy of payments, wires, and ACH transactions for payroll and distributions.
• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Assist as a cashier handling money, checks, and credit card transactions on company's POS system when need.
• Research and correct contribution and distribution forms for IRS.
• Install and maintain teletypes, daisy wheel and dot matrix printers, and modems.
• Follow FDA regulations for record keeping of all oxygen from source to end user.
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