Collections senior representative vs student loan collector

Differences between collections senior representative and student loan collector duties and responsibilities

Collections senior representative example responsibilities.

• Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
• Avoid legal challenges by complying with the guidelines set forth in the FDCPA and company collection policies.
• Track and contact responsible party's to secure payment of outstanding debts following FDCPA and HIPAA guidelines.
• Integrate experimental ISR technologies to maximize intelligence collection and reduce work load on analysts and high demand low density collection assets.
• Work with customers to research and resolve billing issues, including credit card declines and ACH returns and rejects.
• Maintain collection portfolios on a daily basis to reduce DSO.
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Student loan collector example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide effective and timely resolution whilst strictly adhering to the FDCPA regulations and policies.
• Supervise a group of 12 collectors and ensuring that FDCPA rules and regulations are followed.
• Maintain existing customer base by building strong relationships that includes contract negotiation and customer issue resolution.
• Research patient account information and make contact with insurance carriers to determine patient eligibility for Medicare benefits.
• Secure modification documents including HAMP and bank require documents.