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Communications officer vs public safety dispatcher

The differences between communications officers and public safety dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a communications officer has an average salary of $40,161, which is higher than the $35,063 average annual salary of a public safety dispatcher.

The top three skills for a communications officer include affordable housing, non-emergency telephone calls and customer service. The most important skills for a public safety dispatcher are computer aided dispatch, customer service, and CAD.

Communications officer vs public safety dispatcher overview

Communications OfficerPublic Safety Dispatcher
Yearly salary$40,161$35,063
Hourly rate$19.31$16.86
Growth rate8%4%
Number of jobs73,26025,700
Job satisfaction--
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 40%
Average age4239
Years of experience4-

What does a communications officer do?

A communications officer is responsible for maintaining the brand image of an organization through monitoring marketing campaigns and public relations techniques. Communications officers handle press releases, social media management, media outreach, reviewing digital contents, and disseminating public communications within the company's premises and appropriate audience. They often coordinate with the senior management to develop strategic procedures to improve brand awareness, attracting potential partnerships that would generate more revenues and increase the company's profitability. A communications officer must have excellent leadership skills to monitor the performance of the communications staff and ensure maximum productivity.

What does a public safety dispatcher do?

A public safety dispatcher is primarily responsible for handling emergency or non-emergency calls from the public. They are in charge of identifying the caller's needs calmly and proactively, dispatching law enforcement officers or emergency responders at the scene in a timely and efficient manner. They must operate communications equipment, manage schedules, and quickly adapt to any situation as the calls can be unpredictable and critical. Furthermore, as a public safety dispatcher, it is essential to maintain records of all calls and interactions, adhering to the organization's policies and regulations at all times.

Communications officer vs public safety dispatcher salary

Communications officers and public safety dispatchers have different pay scales, as shown below.

Communications OfficerPublic Safety Dispatcher
Average salary$40,161$35,063
Salary rangeBetween $25,000 And $62,000Between $26,000 And $46,000
Highest paying CityNew York, NYBerkeley, CA
Highest paying stateNew YorkPennsylvania
Best paying companyMorgan StanleyCity of San Jos
Best paying industryNon ProfitsGovernment

Differences between communications officer and public safety dispatcher education

There are a few differences between a communications officer and a public safety dispatcher in terms of educational background:

Communications OfficerPublic Safety Dispatcher
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 40%
Most common majorCriminal JusticeCriminal Justice
Most common collegeCalifornia State University - Bakersfield-

Communications officer vs public safety dispatcher demographics

Here are the differences between communications officers' and public safety dispatchers' demographics:

Communications OfficerPublic Safety Dispatcher
Average age4239
Gender ratioMale, 44.3% Female, 55.7%Male, 37.6% Female, 62.4%
Race ratioBlack or African American, 6.1% Unknown, 4.7% Hispanic or Latino, 9.2% Asian, 5.1% White, 74.5% American Indian and Alaska Native, 0.4%Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage16%17%

Differences between communications officer and public safety dispatcher duties and responsibilities

Communications officer example responsibilities.

  • Manage Facebook page and create event page for grand opening.
  • Perform the duties of watch supervisor managing the maintenance and operation of all RF and base band equipment.
  • Lead project to upgrade CCTV cameras, digital recording devices, fiber optics, and monitors within the operations center.
  • Coordinate the installation of a university wide RF base Motorola radio system that has IP base network components.
  • Answer PBX phones for the hospital including paging duties and taking messages.
  • Document findings of building checks, fire watches, and park patrol observations.
  • Show more

Public safety dispatcher example responsibilities.

  • Manage the response and allocation of police, fire, ems personnel when call for service.
  • Provide a and CPR instructions.
  • Conduct layperson CPR instruction to local communities.
  • Train entry dispatchers on Fire/EMS call taking and dispatching.
  • Provide determinant dispatch codes base on EMD and EFD standards.
  • Job duties are the answering, processing and dispatching of police, fire and ems services.
  • Show more

Communications officer vs public safety dispatcher skills

Common communications officer skills
  • Affordable Housing, 15%
  • Non-Emergency Telephone Calls, 11%
  • Customer Service, 7%
  • Computer Aided Dispatch, 6%
  • Public Safety Agencies, 5%
  • CAD, 5%
Common public safety dispatcher skills
  • Computer Aided Dispatch, 15%
  • Customer Service, 6%
  • CAD, 6%
  • Patrol, 5%
  • Dispatch System, 4%
  • NCIC, 3%

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