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The differences between community development managers and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a community development manager and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $67,350 average annual salary of a community development manager.
The top three skills for a community development manager include customer service, community development and relationship building. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.
| Community Development Manager | Director, Customer Relations | |
| Yearly salary | $67,350 | $134,672 |
| Hourly rate | $32.38 | $64.75 |
| Growth rate | 8% | 8% |
| Number of jobs | 86,667 | 26,470 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 65% |
| Average age | 42 | 42 |
| Years of experience | 4 | 4 |
A community development manager is in charge of overseeing the maintenance and development of a community, ensuring efficiency and smooth workflow. Their responsibilities revolve around devising strategies to identify and provide the needs of residents, spearheading the renovation of facilities, liaising with contractors, setting goals and objectives, and managing the budget. They may also address concerns from residents, answer inquiries, and resolve issues promptly and professionally. Furthermore, as a community development manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the community's policies and regulations.
Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.
Community development managers and directors, customer relations have different pay scales, as shown below.
| Community Development Manager | Director, Customer Relations | |
| Average salary | $67,350 | $134,672 |
| Salary range | Between $45,000 And $99,000 | Between $91,000 And $197,000 |
| Highest paying City | Santa Rosa, CA | Carson City, NV |
| Highest paying state | Connecticut | Nevada |
| Best paying company | Meta | California Resources |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a community development manager and a director, customer relations in terms of educational background:
| Community Development Manager | Director, Customer Relations | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between community development managers' and directors, customer relations' demographics:
| Community Development Manager | Director, Customer Relations | |
| Average age | 42 | 42 |
| Gender ratio | Male, 35.4% Female, 64.6% | Male, 46.1% Female, 53.9% |
| Race ratio | Black or African American, 5.7% Unknown, 4.7% Hispanic or Latino, 8.9% Asian, 5.1% White, 75.2% American Indian and Alaska Native, 0.4% | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 16% | 16% |