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Computer administrator vs administrative technical support

The differences between computer administrators and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer administrator and an administrative technical support. Additionally, a computer administrator has an average salary of $86,150, which is higher than the $46,753 average annual salary of an administrative technical support.

The top three skills for a computer administrator include CAD, troubleshoot and printers. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.

Computer administrator vs administrative technical support overview

Computer AdministratorAdministrative Technical Support
Yearly salary$86,150$46,753
Hourly rate$41.42$22.48
Growth rate5%10%
Number of jobs88,405186,858
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 52%
Average age4342
Years of experience22

What does a computer administrator do?

Computer administrators oversee the daily operation of computer networks. These administrators manage the configuration and upkeep of such networks, including updating equipment and software and identifying and resolving issues. They determine what an organization requires in both a network and a computer system before setting it up and configuring it. Also, they are responsible for all installation tasks, recording data, evaluating problems identified by users, and making various troubleshooting attempts to solve them. The skills that they must excel in are technical, analytical, and problem-solving skills.

What does an administrative technical support do?

Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.

Computer administrator vs administrative technical support salary

Computer administrators and administrative technical supports have different pay scales, as shown below.

Computer AdministratorAdministrative Technical Support
Average salary$86,150$46,753
Salary rangeBetween $62,000 And $118,000Between $29,000 And $75,000
Highest paying CityMountain View, CANew York, NY
Highest paying stateWashingtonNew Jersey
Best paying companyGoogleAIG
Best paying industryAutomotive-

Differences between computer administrator and administrative technical support education

There are a few differences between a computer administrator and an administrative technical support in terms of educational background:

Computer AdministratorAdministrative Technical Support
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 52%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityStanford University

Computer administrator vs administrative technical support demographics

Here are the differences between computer administrators' and administrative technical supports' demographics:

Computer AdministratorAdministrative Technical Support
Average age4342
Gender ratioMale, 72.4% Female, 27.6%Male, 67.6% Female, 32.4%
Race ratioBlack or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 10.3% White, 62.9% American Indian and Alaska Native, 0.3%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between computer administrator and administrative technical support duties and responsibilities

Computer administrator example responsibilities.

  • Manage inventory of forensic hardware and software utilities of forensic laboratory as well as maintaining forensic workstations and laboratory LAN.
  • Administer IBM - Quickplace & SharePoint collaborative software.
  • support of OS and any projects assign by upper management.
  • Supervise and maintain the operation of a school computer and mathematics lab.
  • Analyze and troubleshoot hardware and software relate issues, as well as resolved end-user problems.
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
  • Show more

Administrative technical support example responsibilities.

  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
  • Maintain DNS zones, virtual web sites and POP3 email client accounts.
  • Show more

Computer administrator vs administrative technical support skills

Common computer administrator skills
  • CAD, 12%
  • Troubleshoot, 6%
  • Printers, 6%
  • Computer System, 6%
  • Linux, 5%
  • Desktop, 5%
Common administrative technical support skills
  • Technical Support, 13%
  • Customer Service, 9%
  • Troubleshoot, 7%
  • Phone Calls, 6%
  • Data Entry, 5%
  • Desk Support, 5%

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