Customer leader vs customer care coordinator

The differences between customer leaders and customer care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer leader and a customer care coordinator. Additionally, a customer leader has an average salary of $114,201, which is higher than the $40,661 average annual salary of a customer care coordinator.

The top three skills for a customer leader include customer engagement, PET and front end. The most important skills for a customer care coordinator are customer care, home health, and functional mobility.

Customer leader vs customer care coordinator overview

	Customer Leader	Customer Care Coordinator
Yearly salary	$114,201	$40,661
Hourly rate	$54.90	$19.55
Growth rate	-4%	-4%
Number of jobs	233,425	259,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer leader do?

A customer leader is responsible for providing the highest customer service by addressing customers' inquiries and concerns and resolving complaints timely and efficiently. Customer leaders handle a team of customer service staff, requiring them to monitor their performance and maximize their productivity by organizing training to improve customer service skills. They conduct coaching to the team members to identify their challenges and areas of improvement by implementing strategic procedures and adjusting individual objectives as needed. A customer leader should have excellent leadership skills, especially on evaluating the team's goals and motivating the staff on their competencies and capabilities.

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

Customer leader vs customer care coordinator salary

Customer leaders and customer care coordinators have different pay scales, as shown below.

	Customer Leader	Customer Care Coordinator
Average salary	$114,201	$40,661
Salary range	Between $80,000 And $161,000	Between $31,000 And $53,000
Highest paying City	San Francisco, CA	Bridgeport, CT
Highest paying state	California	New Jersey
Best paying company	Flexport	Health Alliance
Best paying industry	Hospitality	Finance

Differences between customer leader and customer care coordinator education

There are a few differences between a customer leader and a customer care coordinator in terms of educational background:

	Customer Leader	Customer Care Coordinator
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer leader vs customer care coordinator demographics

Here are the differences between customer leaders' and customer care coordinators' demographics:

	Customer Leader	Customer Care Coordinator
Average age	40	40
Gender ratio	Male, 44.5% Female, 55.5%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 19.0% Asian, 7.1% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer leader and customer care coordinator duties and responsibilities

Customer leader example responsibilities.

Develop SQL scripts to automate configuration for lab test beds and production nodes.
Lead team in redirecting activities to focus on large physician networks for increase ROI.
Manage and execute commercial plan by optimizing coverage and developing an operating rhythm to review performance against KPI's.
Manage front line associates such as pet care associates and cashiers using company vision and strategy while supporting the merchandise plan.
Document every call and navigate multiple screens and internet windows while providing excellent customer service.
unload groceries, load carts, load vehicles . )

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Customer leader vs customer care coordinator skills

Common customer leader skills

Customer Engagement, 17%
PET, 14%
Front End, 14%
Visualization, 13%
Core Values, 13%
Direct Reports, 9%

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

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Office and Administrative Industry
Customer Leader
Customer Leader vs Customer Care Coordinator

Updated January 8, 2025

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