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The differences between customer leaders and directors, customer support services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer leader and a director, customer support services. Additionally, a customer leader has an average salary of $114,201, which is higher than the $33,902 average annual salary of a director, customer support services.
The top three skills for a customer leader include customer engagement, PET and front end. The most important skills for a director, customer support services are sales support, customer support, and data entry.
| Customer Leader | Director, Customer Support Services | |
| Yearly salary | $114,201 | $33,902 |
| Hourly rate | $54.90 | $16.30 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,425 | 296,739 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 54% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer leader is responsible for providing the highest customer service by addressing customers' inquiries and concerns and resolving complaints timely and efficiently. Customer leaders handle a team of customer service staff, requiring them to monitor their performance and maximize their productivity by organizing training to improve customer service skills. They conduct coaching to the team members to identify their challenges and areas of improvement by implementing strategic procedures and adjusting individual objectives as needed. A customer leader should have excellent leadership skills, especially on evaluating the team's goals and motivating the staff on their competencies and capabilities.
A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.
Customer leaders and directors, customer support services have different pay scales, as shown below.
| Customer Leader | Director, Customer Support Services | |
| Average salary | $114,201 | $33,902 |
| Salary range | Between $80,000 And $161,000 | Between $24,000 And $46,000 |
| Highest paying City | San Francisco, CA | San Diego, CA |
| Highest paying state | California | New Jersey |
| Best paying company | Flexport | Oracle |
| Best paying industry | Hospitality | Manufacturing |
There are a few differences between a customer leader and a director, customer support services in terms of educational background:
| Customer Leader | Director, Customer Support Services | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer leaders' and directors, customer support services' demographics:
| Customer Leader | Director, Customer Support Services | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.5% Female, 55.5% | Male, 43.0% Female, 57.0% |
| Race ratio | Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 19.0% Asian, 7.1% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |