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The differences between customer leaders and senior customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer leader and a senior customer service representative. Additionally, a customer leader has an average salary of $114,201, which is higher than the $35,008 average annual salary of a senior customer service representative.
The top three skills for a customer leader include customer engagement, PET and front end. The most important skills for a senior customer service representative are outbound calls, windows, and customer inquiries.
| Customer Leader | Senior Customer Service Representative | |
| Yearly salary | $114,201 | $35,008 |
| Hourly rate | $54.90 | $16.83 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,425 | 187,517 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer leader is responsible for providing the highest customer service by addressing customers' inquiries and concerns and resolving complaints timely and efficiently. Customer leaders handle a team of customer service staff, requiring them to monitor their performance and maximize their productivity by organizing training to improve customer service skills. They conduct coaching to the team members to identify their challenges and areas of improvement by implementing strategic procedures and adjusting individual objectives as needed. A customer leader should have excellent leadership skills, especially on evaluating the team's goals and motivating the staff on their competencies and capabilities.
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
Customer leaders and senior customer service representatives have different pay scales, as shown below.
| Customer Leader | Senior Customer Service Representative | |
| Average salary | $114,201 | $35,008 |
| Salary range | Between $80,000 And $161,000 | Between $28,000 And $42,000 |
| Highest paying City | San Francisco, CA | Oxnard, CA |
| Highest paying state | California | Massachusetts |
| Best paying company | Flexport | Bayer |
| Best paying industry | Hospitality | Technology |
There are a few differences between a customer leader and a senior customer service representative in terms of educational background:
| Customer Leader | Senior Customer Service Representative | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer leaders' and senior customer service representatives' demographics:
| Customer Leader | Senior Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.5% Female, 55.5% | Male, 28.9% Female, 71.1% |
| Race ratio | Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 19.0% Asian, 7.1% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |