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The differences between customer leaders and senior customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer leader and a senior customer service specialist. Additionally, a customer leader has an average salary of $114,201, which is higher than the $35,466 average annual salary of a senior customer service specialist.
The top three skills for a customer leader include customer engagement, PET and front end. The most important skills for a senior customer service specialist are client facing, customer support, and inbound calls.
| Customer Leader | Senior Customer Service Specialist | |
| Yearly salary | $114,201 | $35,466 |
| Hourly rate | $54.90 | $17.05 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,425 | 219,308 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer leader is responsible for providing the highest customer service by addressing customers' inquiries and concerns and resolving complaints timely and efficiently. Customer leaders handle a team of customer service staff, requiring them to monitor their performance and maximize their productivity by organizing training to improve customer service skills. They conduct coaching to the team members to identify their challenges and areas of improvement by implementing strategic procedures and adjusting individual objectives as needed. A customer leader should have excellent leadership skills, especially on evaluating the team's goals and motivating the staff on their competencies and capabilities.
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Customer leaders and senior customer service specialists have different pay scales, as shown below.
| Customer Leader | Senior Customer Service Specialist | |
| Average salary | $114,201 | $35,466 |
| Salary range | Between $80,000 And $161,000 | Between $29,000 And $41,000 |
| Highest paying City | San Francisco, CA | - |
| Highest paying state | California | - |
| Best paying company | Flexport | - |
| Best paying industry | Hospitality | - |
There are a few differences between a customer leader and a senior customer service specialist in terms of educational background:
| Customer Leader | Senior Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer leaders' and senior customer service specialists' demographics:
| Customer Leader | Senior Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.5% Female, 55.5% | Male, 30.7% Female, 69.3% |
| Race ratio | Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 19.0% Asian, 7.1% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |