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The differences between customer relations associates and customer care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations associate and a customer care coordinator. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $35,656 average annual salary of a customer relations associate.
The top three skills for a customer relations associate include customer relations, processing orders and problem resolution. The most important skills for a customer care coordinator are customer care, home health, and functional mobility.
| Customer Relations Associate | Customer Care Coordinator | |
| Yearly salary | $35,656 | $40,661 |
| Hourly rate | $17.14 | $19.55 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,813 | 259,694 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Relations Associate is primarily in charge of assisting clients by answering inquiries, troubleshooting problems, and promptly and efficiently resolving issues to ensure client satisfaction. They typically communicate with clients through calls, correspondence, or even through appointments. There are also instances where they may refer them to other specialists, offer products and services, discuss product specifications, arrange payment plans, and negotiate contracts, building positive relationships along the way. Moreover, a customer relations associate maintains records of all transactions, reporting to managers regularly.
A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.
Customer relations associates and customer care coordinators have different pay scales, as shown below.
| Customer Relations Associate | Customer Care Coordinator | |
| Average salary | $35,656 | $40,661 |
| Salary range | Between $26,000 And $47,000 | Between $31,000 And $53,000 |
| Highest paying City | - | Bridgeport, CT |
| Highest paying state | - | New Jersey |
| Best paying company | - | Health Alliance |
| Best paying industry | - | Finance |
There are a few differences between a customer relations associate and a customer care coordinator in terms of educational background:
| Customer Relations Associate | Customer Care Coordinator | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations associates' and customer care coordinators' demographics:
| Customer Relations Associate | Customer Care Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 25.4% Female, 74.6% |
| Race ratio | Black or African American, 12.6% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 7.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |