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The differences between customer relations associates and customer relations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer relations associate, becoming a customer relations manager takes usually requires 2-4 years. Additionally, a customer relations manager has an average salary of $66,782, which is higher than the $35,656 average annual salary of a customer relations associate.
The top three skills for a customer relations associate include customer relations, processing orders and problem resolution. The most important skills for a customer relations manager are customer issues, customer relations, and customer satisfaction.
| Customer Relations Associate | Customer Relations Manager | |
| Yearly salary | $35,656 | $66,782 |
| Hourly rate | $17.14 | $32.11 |
| Growth rate | -4% | 8% |
| Number of jobs | 187,813 | 61,089 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 57% |
| Average age | 40 | 42 |
| Years of experience | 12 | 4 |
A Customer Relations Associate is primarily in charge of assisting clients by answering inquiries, troubleshooting problems, and promptly and efficiently resolving issues to ensure client satisfaction. They typically communicate with clients through calls, correspondence, or even through appointments. There are also instances where they may refer them to other specialists, offer products and services, discuss product specifications, arrange payment plans, and negotiate contracts, building positive relationships along the way. Moreover, a customer relations associate maintains records of all transactions, reporting to managers regularly.
Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.
Customer relations associates and customer relations managers have different pay scales, as shown below.
| Customer Relations Associate | Customer Relations Manager | |
| Average salary | $35,656 | $66,782 |
| Salary range | Between $26,000 And $47,000 | Between $42,000 And $104,000 |
| Highest paying City | - | Pleasanton, CA |
| Highest paying state | - | Nevada |
| Best paying company | - | Amazon |
| Best paying industry | - | Automotive |
There are a few differences between a customer relations associate and a customer relations manager in terms of educational background:
| Customer Relations Associate | Customer Relations Manager | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between customer relations associates' and customer relations managers' demographics:
| Customer Relations Associate | Customer Relations Manager | |
| Average age | 40 | 42 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 38.2% Female, 61.8% |
| Race ratio | Black or African American, 12.6% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 7.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 16% |