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The differences between customer relations associates and directors, customer support services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations associate and a director, customer support services. Additionally, a customer relations associate has an average salary of $35,656, which is higher than the $33,902 average annual salary of a director, customer support services.
The top three skills for a customer relations associate include customer relations, processing orders and problem resolution. The most important skills for a director, customer support services are sales support, customer support, and data entry.
| Customer Relations Associate | Director, Customer Support Services | |
| Yearly salary | $35,656 | $33,902 |
| Hourly rate | $17.14 | $16.30 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,813 | 296,739 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 54% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Relations Associate is primarily in charge of assisting clients by answering inquiries, troubleshooting problems, and promptly and efficiently resolving issues to ensure client satisfaction. They typically communicate with clients through calls, correspondence, or even through appointments. There are also instances where they may refer them to other specialists, offer products and services, discuss product specifications, arrange payment plans, and negotiate contracts, building positive relationships along the way. Moreover, a customer relations associate maintains records of all transactions, reporting to managers regularly.
A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.
Customer relations associates and directors, customer support services have different pay scales, as shown below.
| Customer Relations Associate | Director, Customer Support Services | |
| Average salary | $35,656 | $33,902 |
| Salary range | Between $26,000 And $47,000 | Between $24,000 And $46,000 |
| Highest paying City | - | San Diego, CA |
| Highest paying state | - | New Jersey |
| Best paying company | - | Oracle |
| Best paying industry | - | Manufacturing |
There are a few differences between a customer relations associate and a director, customer support services in terms of educational background:
| Customer Relations Associate | Director, Customer Support Services | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations associates' and directors, customer support services' demographics:
| Customer Relations Associate | Director, Customer Support Services | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 43.0% Female, 57.0% |
| Race ratio | Black or African American, 12.6% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 7.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |