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The differences between customer relations associates and guest services associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations associate and a guest services associate. Additionally, a customer relations associate has an average salary of $35,656, which is higher than the $29,021 average annual salary of a guest services associate.
The top three skills for a customer relations associate include customer relations, processing orders and problem resolution. The most important skills for a guest services associate are PET, product knowledge, and guest service.
| Customer Relations Associate | Guest Services Associate | |
| Yearly salary | $35,656 | $29,021 |
| Hourly rate | $17.14 | $13.95 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,813 | 114,437 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Relations Associate is primarily in charge of assisting clients by answering inquiries, troubleshooting problems, and promptly and efficiently resolving issues to ensure client satisfaction. They typically communicate with clients through calls, correspondence, or even through appointments. There are also instances where they may refer them to other specialists, offer products and services, discuss product specifications, arrange payment plans, and negotiate contracts, building positive relationships along the way. Moreover, a customer relations associate maintains records of all transactions, reporting to managers regularly.
A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.
Customer relations associates and guest services associates have different pay scales, as shown below.
| Customer Relations Associate | Guest Services Associate | |
| Average salary | $35,656 | $29,021 |
| Salary range | Between $26,000 And $47,000 | Between $22,000 And $37,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Alaska |
| Best paying company | - | Stanford University |
| Best paying industry | - | Retail |
There are a few differences between a customer relations associate and a guest services associate in terms of educational background:
| Customer Relations Associate | Guest Services Associate | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations associates' and guest services associates' demographics:
| Customer Relations Associate | Guest Services Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 34.5% Female, 65.5% |
| Race ratio | Black or African American, 12.6% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 7.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.6% White, 54.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |