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The differences between customer relations associates and senior customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations associate and a senior customer service representative. Additionally, a customer relations associate has an average salary of $35,656, which is higher than the $35,008 average annual salary of a senior customer service representative.
The top three skills for a customer relations associate include customer relations, processing orders and problem resolution. The most important skills for a senior customer service representative are outbound calls, windows, and customer inquiries.
| Customer Relations Associate | Senior Customer Service Representative | |
| Yearly salary | $35,656 | $35,008 |
| Hourly rate | $17.14 | $16.83 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,813 | 187,517 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Relations Associate is primarily in charge of assisting clients by answering inquiries, troubleshooting problems, and promptly and efficiently resolving issues to ensure client satisfaction. They typically communicate with clients through calls, correspondence, or even through appointments. There are also instances where they may refer them to other specialists, offer products and services, discuss product specifications, arrange payment plans, and negotiate contracts, building positive relationships along the way. Moreover, a customer relations associate maintains records of all transactions, reporting to managers regularly.
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
Customer relations associates and senior customer service representatives have different pay scales, as shown below.
| Customer Relations Associate | Senior Customer Service Representative | |
| Average salary | $35,656 | $35,008 |
| Salary range | Between $26,000 And $47,000 | Between $28,000 And $42,000 |
| Highest paying City | - | Oxnard, CA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Bayer |
| Best paying industry | - | Technology |
There are a few differences between a customer relations associate and a senior customer service representative in terms of educational background:
| Customer Relations Associate | Senior Customer Service Representative | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations associates' and senior customer service representatives' demographics:
| Customer Relations Associate | Senior Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 28.9% Female, 71.1% |
| Race ratio | Black or African American, 12.6% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 7.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |