Customer service supervisor jobs in Battle Creek, MI - 1,392 jobs

Comment: Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience. Hours: 8:00am to 5:00pm Preferred skills Representative, Customer Service - Skilled

Beacon is a successful and national private-equity backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company's policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As a Beacon employee, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization - Integrity, Compassion, Advocacy, Respect and Excellence. *Responsibilities/Essential Functions *(Daily, Weekly, Monthly, Quarterly, Annually, or as needed) * Always be compliant with all company and regulatory policies and procedures. * Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. * Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. * Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. * Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. * Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. * Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift. * Communicate daily with direct supervisor. * Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed. * Responsible for reviewing or sending direct supervisor important topics for monthly home meetings. * Responsible for preparing the meeting room and scheduling staff for meetings. * Build positive relationships with referral sources, government and licensing agencies, and assist in coordinating admissions for individuals served, as needed. * Collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance. * Always maintain professional conduct and ensure the same from the home staff when on duty. * Perform other duties that may be assigned or established by the company. *Regulatory, Contractual, and Accreditation Compliance Responsibilities:* * Responsible for contacting direct supervisor if someone from a regulatory agency, adult protective services, an investigating body, or police arrives at the home. Cooperates with investigation as directed or required (As events occur). New Jersey employees must cooperate with Department of Human Services (DHS) Staff during an inspection or investigation. * Complete incident reports in the company electronic system timely and send a copy to direct supervisor for approval. Once approved, the home manager is responsible for filing the report in the incident report (IR) in designated area. * Ensure that all incident report actions, and corrective action plans (CAP) and/or plans of correction (POC) are implemented accurately and timely. * Assists direct supervisor with annual documentation updates for individuals served. Responsible for informing direct supervisor of Individuals status changes that required updates to protocols or documentation. * Ensures compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies. * Communicate with state and local regulators openly and as a respected and reliable partner. *Census and Budget Responsibilities:* * Works collaboratively with direct supervisor, referrals, and regional team to effectively manage census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded. * Responsible for getting the direct supervisor all logs and documentation that support the care provided and other documentation as needed. * Manages assigned home(s) payroll costs: 1) through effective recruitment/hiring and staff retention; 2) by working with direct supervisor to analyze and maintain good staff scheduling practices; and by 3) monitoring and correcting trends that impact costs such as “no shows,” terminations, and overtime. * Manage the home budget, petty cash fund and individual funds in accordance with company policies. Assures all financial reporting (payroll, petty cash, individual funds, billing, etc.) is timely and accurate. * Ensures that time-and-attendance and payroll reporting is accurate. *Staffing and Human Resources Responsibilities:* * Responsible for keeping direct supervisor informed of current and future staffing changes or shortages. * Monitors and maintains employee scheduling and time worked to annual budget. * Responsible for ensuring open shifts are staffed and finding replacement staff as required. * Oversee all residential care related functions at assigned house or program. Works collaboratively with direct supervisor, HR, Training and Recruiting to complete candidate interviews, staff evaluations, separations, and training of new employees. * Responsible for informing direct supervisor of personnel issues requiring monitoring, counseling, or feedback. Responsible for completing COS once disciplinary action is determined by direct supervisor. * Conducts on-site training for direct support professionals and develops teams that support each other to perform the daily responsibilities of home(s). * Responsible for notifying employees that they are scheduled for a class, and the date, time, and location of class (Direct supervisor will schedule, monitor and track). * Establishes goals and provides feedback to direct support professionals (DSPs) on annual performance reviews. * Ensures all new employees are welcomed, receive orientation, and are integrated into the team. * Provides check-in discussions with direct reports on a monthly basis. *Clinical and Individuals Served Care Responsibilities:* * Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability. * Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills. * Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required * Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans. * Ensure DSPs regularly assist Individuals in skill building and community activities. * Works with direct supervisor in the review of each Individuals status and ability to perform under the terms and conditions of our respective contracts. * Apply trauma informed care: recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life including service staff. * Promote trauma informed care at all levels of the organization and help create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand. *Quality Assurance, Monitoring and Reporting Responsibilities:* * Oversee all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s) (Daily). * Completes/conducts Fire and Emergency drills as required. * Submits accurate daily entries in the electronic health records (EHR). * Routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of space, and Individual satisfaction. * Responsible for ensuring tasks on the daily reminder list are completed timely and informs direct supervisor of any deficiencies. * Responsible for keeping direct supervisor and HR informed timely of work injuries within 24 hours. * Conduct random home and vehicle inspections and correct any violations of company policy as soon as possible. * Conduct random Individual(s) audit reviews and communicate findings to your direct supervisor, and clinical and operations' leadership. * Maintain confidential (HIPAA (Health Insurance Portability & Accountability Act) compliant), * Individual Served, prospective Individual, and employee of Beacon. * Monitor and ensure positive individual, family, community and regulatory agencies and employee relations by responding promptly and appropriately to their needs, requests, concerns, and suggestions (Daily). * Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living Services, Inc., its individuals served, Team Members, activities, and affiliates, in accordance with all applicable laws (especially HIPAA (Health Insurance Portability & Accountability Act)) and contract terms. * Promote Beacon positively and model our core values in everyday behavior. * Understand how to approach and communicate with all Individuals including those who are cognitively impaired. * Treat Individuals, family members and other team members with dignity and respect while responding to their needs. * Maintain and sustain a safe community environment and workplace. * Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry. * Follow Beacon's policies, procedures, and manuals. *Professional Conduct and Management Effectiveness:* In addition to evaluating your work performance you will be evaluated for the following work behaviors: * *Job Knowledge: *Depth and breadth of knowledge supporting our organization goals. * *Quality of Work: *Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general. * *Quantity of Work: *Work output of the employee. * *Reliability: *The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. * *Initiative and Creativity: *The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions. * *Judgment: *The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion. * *Cooperation: *Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures. * *Attendance: *Faithfulness in coming to work daily and conforming to scheduled work hours. * *Planning and Organizing: *The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously. * *Directing and Controlling: *The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action. * *Decision Making: *The ability to make decisions and the quality and timeliness of those decisions. * *Problem Solving: *The ability to assess a problem, identify options or solutions, formulate * execute the plan, and achieve and sustain positive outcomes. * Embrace, support, and manage the business in accordance with Beacon's Mission and Core Values. *Education & Qualifications:* * A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. * 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred. * 1-2 years' previous management or supervisory experience preferred. * Approved by state, federal and government entities to work within BSLS programs. * Required to maintain industry required trainings and TB screenings (for select markets). * Must be able to pass a criminal background check. * Must successfully submit to and meet the requirements of the following, Central Registry, CARI (Child Abuse Registry), Criminal Background check and drug testing.)- New Jersey requirement only. * Excellent communication skills, both verbally and in writing. * Demonstrate the ability to identify and assess problems, develop solutions, and problem-solve successfully. * Demonstrates all core competencies related IDD services and individuals with mental health concerns. * Attention to detail and ability to multitask. * Ability to complete required training in connection with accrediting agencies, state and local regulatory agencies, and other government bodies. * Must possess a valid Driver's License. * Ability to use office equipment and information technology software. * Ability to physically and emotionally work with individuals who possess mental illness and co- occurring disorders. * Ability to work in an environment with the potential for exposure to physical aggression from individuals served. * Ability to work in an environment with the potential exposure to infectious disease. *Required Information Technology (IT) Systems Skills and Proficiency:* Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive; HRIS systems, Attendance and Time Clock systems, Electronic Health Record and Electronic Medication Administration Record keeping systems, Clarity, and others.HM will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future. *Physical Demands and Work Environment:* The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. * While performing the duties of the job the employee must be able to move about the home or community 50% of the time and can bend, squat, stand, kneel, push, pull, walk, and reach above shoulder. Employees must be able to remain in a stationary position 50% of the time. * Ability to lift and carry objects up to 50 pounds for short distances (5-10 feet) daily. * The employee will climb (8-12) stairs 8-10 times per day. * The employees will operate a computer and other office productivity machinery, such as a copy machine and computer printer. Ability to access, input, and retrieve information from the computer and use information technology systems as noted above. * The employee must be able to prepare meals which require the use of an oven, stove or microwave that may require overhead reaching. * Complete laundry services that include sorting, washing/drying, and folding. May be required to carry loads of laundry up and down (8-12) stairs. * Grocery shopping that includes driving to the grocery store daily to grocery shop, carrying full grocery bags of groceries up and down stairs (8-12), and reaching and stooping to put away groceries. * The employee will perform cleaning activities, which include mopping, sweeping, and vacuuming that require regular lifting, turning, bending, and reaching. * Provision of personal care to Individuals Served, transferring of individuals: from bed to chair, chair to standing, sit to standing that requires the strength to assist lifting to a 200-pound Individual. * Constantly communicate and exchange information with team members. * Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish administrative data and figures. Ability to make general visual observations of facilities or structures, for safety inspections and hazard identification. * Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound. * Dexterity of hands and fine finger movements for medication distribution, manual dexterity to handle objects. * Read/comprehend, write, communicate orally, reasoning, and analytical abilities, and mental flexibility. Proficient in speaking, reading, and writing the English language required. * Ability to effectively perform verbal and physical interventions recommended by the CPI System training. * Duties performed routinely require exposure to blood, bodily fluid, and tissue. *Work Environment:* * While performing the duties of this job, the employee continually works in a typical home setting or in the community at various stores, restaurants, entertainment venues, etc. Work may involve the treatment of non-cooperative individuals served with psychosocial problems and needs, or chronic and acute health problems. * The work environment presents situations that cause stress and anxiety due to an individual's behavior. * The noise level in the work environment is usually moderate. * The employee may be exposed to cold, heat, dust, or smoke.

Starting hiring pay at: 15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us. Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team! Qualities of awesome Canes Customer Service Associate: Team player Excellent communicator Happy, Courteous and Enthusiastic Hard working and attentive Responsible and dependable Authentic and genuine Takes pride in doing a good job Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection OnePass Gym Membership Program 401(k) With Safe Harbor Employer Match (age 21 & older) Access to financial advisors for budget and retirement planning Crewmember Assistance Program Education assistance Pet Insurance Perks & Rewards for hourly Crew: Paid Time Off Closed for all major holidays Early closure for company events Casual Work Attire Flexible Scheduling Perkspot Employee Discount Program Must satisfy hours requirement per year Locations may vary ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food Ability to multitask ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane's culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane's appreciates & values individuality. EOE

Job Title: Customer Service Representative Department: Operations Reports To: Distribution Manager Position Type: Full Time Shift/Schedule: 1st Shift, 1st Shift, 6:30am - 3:00pm, Mon - Fri Salary: $19.00-$20.00/Hourly + $1.50 Shift Differential Per Hour When Applicable Purpose of Position Accurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations. Values and Business Practices: Customer First - We deliver on what we promise to our customers with a positive attitude. We treat everybody with respect and dignity. We operate with high business ethics. We are a good corporate citizen. We value our professional relationships. We strive to have a "Continuous Improvement Culture". We are committed to the safety of our employees and our equipment/facilities. Company Expectations Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success. Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task). Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points. Attitude Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others. Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change. Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc... Promote teamwork and assist in all areas and processes in the operation as needed / required. Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of "Only Handle It Once - OHIO", by completing work correctly the first time. Follows directions: Follows all written and verbal instructions provided by management, project leader, etc... Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor. Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position. Safety: Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise. Position Competency: Ability to coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers. Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills. Proficient and accurate data entry skills. Must be able to sit for extended periods. Must be able to twist, squat and reach above shoulder level Position Expectations Productivity: Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame. Enter and complete all inbound and outbound orders and extra billing by end of work shift. Review open receipts and orders daily and communicate any issues to your manager. Assign trailers to designated dock doors to ensure efficient warehouse flow. Follow our Standard Operating Procedures (SOP) and specific customer work instructions. Safety: Follow established Dock Safety Policy. Follow safety and security policies and SOPs. Follow established Visitor Policy. Follow Inbound Trailer Security and Outbound Trailer Security SOP. Quality: Ensure that all system entries are accurately entered. Follow our Standard Operating Procedures (SOP) and specific customer work instructions. All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers. Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart. Ensure lift operators have completed all inbound and outbound paperwork correctly. Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.) Initiative Knowledge of multiple accounts and/or job functions within given operation. Customer Service: Interface directly with the customer and maintain a professional and courteous relationship with all customers. Ensure customer requests are responded to within an hour. Provide customer with an estimated time of completion including a factual response. Immediately escalate to management customers complaint (i.e. inabilities to meet customer request or customer reported errors). These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution. Salary Description $19.00-$20.00/Hourly

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carri Customer Service Representative, Customer Service, Part Time, Representative, Retail

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ******************** Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Employment Type: Full-Time, Hybrid #LI-HYBRID - Entry Salary Range: $15.53-$18.63 per hour with an incentive opportunity based on individual performance. Comprehensive Benefits Package. We're committed to supporting your well-being and work-life bala Specialist, Banking, Healthcare

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials. We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment. Our benefits go beyond just providing coverage. We're committed to the whole you - your health, wealth, peace of mind, self and community. Our benefits include: * Free on-site Health Care Facility * Medical, Dental, Vision - starting on day one! * Virtual Medical Services * Fertility and adoption benefits * 401(k) Retirement Plan (earn 100% matching on your first 6% contribution and fully vested day one) * Paid parental leave * Paid family leave * Company provided Salay Continuance (Short- term Disability) * Company paid life insurance * Paid Time Off (PTO) * Paid Holidays * Vacation * Tuition Reimbursement * Employee Assistance Program (EAP) * Plus, more! Growth opportunities are available! Apply online or contact us to hear why our employees appreciate being part of the Knauf family! About the Role: Join Knauf as the leader of our Customer Experience and Service Operations, where you'll shape how customers experience us from first order through ongoing partnership. You'll set the strategy and own the performance for order entry, order management, claims, and customer communications-using data to improve speed, quality, and consistency at scale. As a visible, hands-on leader, you'll mentor a high-performing team, streamline processes, and introduce smarter tools that make work easier for employees and customers alike. You'll partner closely with Sales, Supply Chain, Logistics, IT, Finance, and Manufacturing, and serve as a senior point of contact for strategic customers-bringing the voice of the customer into every decision. If you're energized by setting direction, delivering measurable results, and elevating the customer journey, this role offers the autonomy and impact you're looking for. Integrity, vision, professionalism, and passion are core to success here. Responsibilities Strategic Leadership * Set the strategic direction for Customer Service in alignment with Knauf's business objectives and growth plans. * Develop, improve, and implement service strategies, policies, procedures, and standards that elevate quality, productivity, and profitability. * Define and manage KPIs for order entry and management, response time, issue resolution, and customer satisfaction, link performance to financial outcomes. * Define what "best-in-class" looks like for Knauf through benchmarking and customer insights and hold the organization accountable for meeting those standards. * Lead customer-focused initiatives that increase satisfaction, loyalty, and retention while supporting commercial goals. Operational Excellence * Oversee end-to-end customer service operations, including order intake, order management, claims, and escalations; ensure standardized processes across businesses. * Own the end-to-end claims process (e.g., freight damage/shortage, pricing disputes, credit/debit memos): establish policies and SOPs, approval matrices, documentation standards, and SLAs to ensure timely, accurate resolution and cost recovery; partner with Quality, Logistics, Sales, and Finance on root-cause prevention. * Standardize order processes across businesses and implement continuous improvement to reduce errors and cycle times. * Implement and optimize digital tools (ERP/CRM/analytics/knowledge base/self-service) to enhance visibility, efficiency, and customer experience. * Handle complex and escalated customer service issues promptly and professionally. * Establish and maintain Freight and Fuel Policies and updates; ensure clear communication of brand identity and corporate position. * Serve as the senior Customer Service point of contact; maintain oversight of the phone system with effective tiered escalation and swift resolution. * Collaborate cross-functionally to improve forecast accuracy, on-time delivery, fill rates, inventory allocation, and invoice accuracy. * Ensure adherence to SOPs, SLAs, and compliance requirements; hold teams accountable for process compliance, quality, and continuous improvement. * Perform other duties as assigned. Performance Management and Analytics * Develop and track team and individual KPIs; coach for performance and implement corrective actions where needed. * Benchmark KPIs against best-in-class standards; hold individuals and teams accountable via dashboards, reviews, and corrective action plans to achieve targets. * Monitor service performance, customer satisfaction, claims and financial results; standardize reporting cadences and executive dashboards to drive decisions. Continuous Improvement * Lead and drive cross-functional continuous improvement initiatives by proactively identifying opportunities to streamline order management and customer service processes, minimizing errors and inefficiencies. * Champion process optimization efforts by deploying formal continuous improvement processes (ex. Lean Management) to identify root causes, address recurring issues and enhance operational performance. * Monitor, analyze, and act on customer feedback and performance metrics to implement targeted enhancements, elevate service quality, and foster a culture of innovation and accountability across the team. Team Leadership * Build, mentor, and retain a high-performing team of supervisors, claims managers, and customer service representatives. * Directly manage the Claims Manager and Supervisors, including coaching, workload prioritization, performance management, and career development aligned to SLAs and quality standards. * Set clear expectations and hold the team accountable to best-in-class service standards, KPIs, and compliant processes through regular coaching, feedback, and performance reviews. * Foster a culture of safety, accountability, customer-first thinking, and continuous improvement. * Develop and implement training programs to strengthen technical expertise, systems proficiency, call control, order management, and communication skills. * Ensure succession planning, workforce development, and talent retention to support growth and resilience. * Serve as the key backup to Customer Service Managers and Supervisors, providing day-to-day coverage for approvals, escalations, scheduling/workforce planning, and operational decision-making during absences or peak demand. * Drives the highest levels of employee retention and engagement to ensure a sustainable workforce. * Fosters a culture of innovation, collaboration, and accountability within the organization. * Instills an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner. Customer Engagement and Commercial Partnership * Sponsor relationships for strategic customers, ensuring high-quality lifecycle support and proactive issue avoidance. * Partner with Sales and Commercial teams to support audits, training, planning, business reviews, product availability, etc.; balance customer satisfaction with business performance. * Drive initiatives that improve NPS/CSAT and enhance order management. Risk Management * Ensure adherence to policies, customer messaging, service guidelines, freight and fuel updates, availability, and compliance requirements Qualifications Education: * Bachelor's Degree in Business Administration or related field Experience: * Minimum 5 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role; manufacturing background preferred Knowledge, Skills and Abilities: * Proficiency with Microsoft Office, ERP/MRP systems (SAP preferred), Salesforce, and Tableau. * Strong administrative, organizational, communication, and people-leadership skills. * Excellent mathematical, analytical, and problem-solving abilities; adept at objection handling and root-cause analysis. * Proven expertise in call control, order management, time management, and documentation. * Strategic thinker with demonstrated ability to set direction, execute, and deliver outcomes. * Strong understanding of sales principles, methods, and strategies; ability to balance customer needs with business goals. * Up-to-date awareness of industry trends and customer service best practices. * Exceptional verbal presentation, active listening, and written communication skills. * Highly motivated, hands-on, self-starter with strong attention to detail and follow-through. It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.

OBJECTIVE Community Engagement Specialist Objective To use a variety of research methods to analyze, report, and provide recommendations for corporate social responsibility projects and programs and turn it into innovative social mission initiatives and deliverables that will directly impact the Farm Bureau Family of Companies' For-Purpose objectives. To facilitate an internal advisory group comprised of representation from Michigan Farm Bureau, Farm Bureau Insurance, and the Agent Charitable Fund as program ambassadors and activators. To identify and create employee, agent, member, and customer experiences and opportunities that emotionally connect them to our company. To work with senior leadership and external advisors to define and build metrics to measure the impact of our efforts. RESPONSIBILITIES Community Engagement Specialist Responsibilities Gather research, data, input, and expertise from internal and external sources to define corporate social responsibility projects and programs and assist in identifying initial geographies and program elements for cause base pilot programs, symptomatic contributions. Serve as the lead staff support for the For-Purpose Task Force comprised of key leaders within the Family of Companies and external partners. Support the social responsibility (For-Purpose) mission with gathering research, input, and expertise and turning it into innovative social mission initiatives and deliverables. Assist with identifying and creating employee, agent, member, and customer For-Purpose experiences and opportunities that emotionally connect them to our company. QUALIFICATIONS Community Engagement Specialist Qualifications Required Bachelor's degree in business or related field required, or equivalent experience may be considered. Minimum two years' experience managing projects required. Must possess a valid driver license with an acceptable driving record. Willingness to travel as needed and stay overnight when necessary required. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19

Opportunity summary: As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support strategic initiatives for the plant and the company. As a CSM, you will partner with production, shipping, executive management, and customers to achieve optimal customer satisfaction. How you will impact Smurfit Westrock: * Partner with production, shipping, maintenance, and scheduling teams to review product backlog and production performance to identify opportunities to optimize functional efficiencies * Review invoicing and A/R communications to proactively identify and resolve discrepancies * Balance production workload volume across plants in partnership with Production Planners and leadership when appropriate to support customer needs * Report out production status and forecast daily with production leadership and team to ensure customer needs are being met * Serve as an escalated point of contact for customer issues by supporting Customer Service Representatives with issue remediation and communication with customers as necessary * Participate in projects supporting plant and/or companywide strategic initiatives (e.g. margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations * Continuously communicate with Customer Service Representatives, manufacturing partners, and sales to align on the current state and ensure operational efficiencies are achieved to meet customer needs * Provide ongoing coaching and feedback to Customer Service Representatives to enhance their performance and support their career growth and objectives * Conduct annual performance reviews to drive enhanced performance and build capability in team of Customer Service Representatives * Coach and guide Customer Service Representatives to effectively support customers and resolve customer issues * Lead training for customer service representatives on specific topics or best practices to enhance their understanding and performance What you need to succeed: * High School diploma or G.E.D. required; degree is preferred * Must have 5+ years of customer service-related work experience * Previous experience in manufacturing industry is preferred * Ability to drive organizational change, requiring strong leadership, change management expertise, and the ability to motivate and guide teams through transitions, ensuring successful implementation and adoption * Proven track record of building relationships, customer service, and negotiations * Ability to adapt communication and interpersonal style to engage and influence a variety internal and external partners * Inspire others to develop themselves and seek out continuous learning opportunities by serving as a coach, role model, and mentor * Demonstrate a customer-oriented mindset and ability to operate with customers\u2019 best interests in mind Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions * Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development * Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals What we offer: * Corporate culture based on integrity, respect, accountability, and excellence. * Comprehensive training with numerous learning and development opportunities. * An attractive salary reflecting skills, competencies, and potential. * Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more! * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Store - PORTAGE, MILead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art. Major Activities Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results Develop and coach the team selling behaviors Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager Achieve your KPI's and manage the framing team to achieve their role KPI's Review sales and production workload and build plans and sales floor time for networking. Manage and execute the inventory management processes as assigned Manage and execute shrink and safety programs. Serve as Manager on Duty (MOD) Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development Partners with MOD's daily on the expectations of framing and other framers. Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment Acknowledge customers, help locate product and provide solutions Assist with Omni channel processes Other duties as assigned Minimum Type of experience the job requires Basic computer skills Preferred Type of experience the job requires Previous custom framing experience is preferred Retail management experience Experience leading a sales team Physical Requirements Regular bending, lifting, carrying, reaching and stretching Ability to move throughout the store Ability to remain standing for long periods of time Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

The Customer Service Manager should be a highly motivated, high-energy individual with a strong desire to succeed and mentor our front-line bankers who can drive excellent customer service and operational performance while adhering to group policies and procedures. The Customer Service Manager is responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as contacting service customers after their visit to monitor quality control and satisfaction. These functions range from hard to complex in nature. The Customer Service Manager will refer customers for products and services uncovered during interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. Essential Functions Leadership Overall branch oversight for, service and operations and performance of Teller and Relationship banker staff. Will lead these efforts either independently or with the assistance of an Assistant Branch Manager or Branch Manager. Lead team to provide excellent customer service with the ability to effectively resolve customer issues. Responsible for sourcing, developing, coaching and leading a team that reinforces Union Banks core values, business objectives and employee performance standards. Demonstrates and maintains a working knowledge of Union Bank's products, services, processes, and internal resources to stay informed, guide and lead the team. Drive team's performance and lead by example in the following areas; Customer Service, Sales & Referrals, Operational Excellence. Customer Service & Transactions Promote good customer experiences by consistently providing best in class customer satisfaction. Have a developed rapport with the customer base and have knowledge of account ownership. Process a variety of transactions: including but not limited to check cashing, deposits, withdrawals, and payments. Count, prove, and package currency and coin. Redeem US Savings Bonds. Assist in night depository functions. Assist customers with safe deposit box access in accordance with bank policies and procedures. Operating TCR machines where applicable including balancing the TCR drawer at the end of the day. Funding and sales of pre-paid Visa Cards. Process various transactions related to CDs. Perform a variety of customer service transactions such as account holds, stop payments, ACH forms, AFT forms, and others forms/documents as needed. Serve as ATM and/or Vault teller as assigned. Act as a mentor to new employees Issue instant issue debit cards where applicable. Other duties as assigned from time to time by the Branch Manager. Cash Handling & Operational Excellence Responsible for knowing and adhering to appropriate security and emergency procedures. Keep customer information in a secured area at all times while maintaining an organized work station. Maintain knowledge of the bank's policies and procedures. Cash checks following proper bank procedures, making sure funds are available and collected. Maintain balancing record that is in line with policy and have the ability to find and correct outages and enlist help as appropriate. Assist in the opening and closing of the branch. Perform ongoing maintenance of scanners, validators, coin counters, TCR etc. Help coordinate branch document retention and destruction in accordance with the bank's policies and procedures. Sales & Referrals Consistently meet or exceed sales referrals, as set by management. Proactively work to deepen both new and existing customer relationships through cross-sell opportunities. Engage in consultative discussions with customers through the new account opening process to understand their financial picture and recommend products and services that best align with meeting their needs. Lead branch huddles and participate in applicable sales meetings and staff meetings. Maintain a thorough understanding of all Retail products and services offered. Initiate conversations to uncover customer needs and effectively refer customer to line of business partners (Mortgage, Commercial, TM, etc.) for the selling of banks products and services. Have a good understanding of the bank's IRA (Traditional & Roth) and HSA offerings, including tax benefits, contributions and distributions. Have a good understanding of the bank's lending products. Other Functions Familiar with and abides by all bank regulations including but not limited to BSA and OFAC. Familiar with and abides by all bank regulations Other duties as assigned by Senior Management. Working Conditions of the Job Stationed in a branch within the teller area 95% of working time. Ability to travel to work at different branches with short notice or as scheduled. No particular hazards on the job. Ability to stand for long periods of time, stoop, bend, twist and lift up to 50 pounds occasionally. Requirements Job Qualifications Successful completion of the Customer Service Career Path. Good interpersonal skills including listening, verbal and written communication between coworkers and customers. Exemplary customer service skills. Ability to follow directions and be attentive to details and accuracy. Ability to retain confidential information. Exemplify professional appearance guidelines as stated within the company policies. Professional phone etiquette required for both internal and external communication. Education & Work Experience High school diploma or equivalent. Prior cash handling and customer service experience required. Prior management experience preferred. 3+ years banking experience preferred. EEO Statement Union Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. This does not list all of the duties of the job. Other duties and responsibilities may be assigned. This may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Profit sharing Signing bonus Training & development ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Jason McBride - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5+ years of experience in customer service, with 2+ years in a managerial role. Leadership and organizational skills. Communication and problem-solving abilities.

ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time. Job Description Our Support. Your Success. Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action! Our strong industry position creates a stable workplace where you can feel secure in your success. Benefits As a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed! We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy! Paid training Base pay plus commissions and bonuses Travel opportunities Health benefits at management Additional cash rewards Job Responsibilities You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team. Other responsibilities of the Management Trainee position include: Greeting and assisting customers ascertaining with their wants and needs Answering customer questions and inquiries regarding products and services Seeking out information and knowledge regarding new products Setting and achieving personal goals Presenting pricing, preparing contracts and processing transactions Placing orders and locating stock Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security Participating in merchandising and product displays Qualifications Job Requirements As a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customer service. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customer service, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed! Other requirements of the Management Trainee role include: Experience as an Associate or Consultant in a sales or customer service environment Enthusiasm for a career as a Manager Must be coachable and hard-working Desire to set and exceed goals Ability to grasp new concepts and learn new skills Ability to perform well while being a team player Comfortable working with clientele and ability to provide excellent customer service Willing to work non-traditional business hours including nights, weekends and holidays Additional Information All your information will be kept confidential according to EEO guidelines.

Since 1998 we manufacture suspension seats for buses, trucks and specialty vehicles of all sorts. For our continued success, we are looking for someone who can identify with our products, and who would like to grow with the company exponentially. A "can do" approach is what we cultivate because we recognize that it takes different people with different skills to create something extraordinary and success. We are progressive and are striving to become the best in the marketplace. Job Description Performs the functions of a CSA to include initiating and following up with to sell or resolve problems, answer questions and correspondence, and complete reports. Prepares, processes, reviews and monitors various documents such as contracts and other documents. Contacts current and prospective customers to sell and explain products, perform account reconciliation and solicit new business within the market area. Prepares and presents proposals and quotes and recommends products based on customer needs. Assists customers and arranges payment terms in accordance with established guidelines. Creates and maintains computer files and suspense for follow-up action. Provides support and assistance to the department supervisor as needed. Provides administrative assistance and support. Qualifications High school diploma or GED diploma and two to three years of related experience and/or training, or equivalent combination of education and experience. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionJob Title: Healthcare Ambassador Job Type: Full-time Reports to: Director of Care Management About the Role: As a Care Manager, you will be a trusted guide and advocate for the clergy of the Catholic Diocese of Kalamazoo and the Catholic Diocese of Grand Rapids, helping them to navigate the complexities of healthcare and supporting their overall well-being. Rather than providing hands-on clinical care, you'll serve as a compassionate coordinator-ensuring that clergy members receive the right care, in the right place, at the right time. This member advocate role blends purpose-driven service with professional expertise, offering the chance to build meaningful relationships while helping clergy members access the resources they need to flourish. If you're passionate about supporting others, thrive in a mission-centered environment, and want to make a meaningful difference in the lives of those who serve the Church, this role offers a rare and fulfilling opportunity. Key Responsibilities: Promote preventive wellness by educating members on health initiatives and available resources. Provide clear, accessible health information to help members understand and utilize their benefits. Coordinate medical, dental, and specialist appointments to ensure seamless care experiences. Assist with remote monitoring tools such as glucometers, blood pressure cuffs, and alert systems. Manage delivery of medical supplies and other essential health-related items. Conduct home safety assessments and arrange modifications or meal services when needed. Connect members with community resources including transportation, home care, and support services. Guide members through benefit coordination and collaborate with plan design vendors. Develop outreach campaigns to increase awareness of available services and benefits. Participate in client meetings to identify needs and ensure comprehensive support. Provide post-hospitalization follow-up including optional on-site visits. Collaborate with pharmacists and social workers to deliver holistic care support. Maintain strict confidentiality in accordance with PHI and HIPAA guidelines. Engage respectfully and professionally with clergy members and colleagues. Travel as needed to member locations and events. Perform additional duties as assigned by the Director of Care Management. Who We're Looking For: Minimum 3 years of healthcare experience required. Preferred LPN/RN *active license not required. Ideal for nurses seeking a meaningful non-bedside role. For interested CNA's or MA's *active license not required. Experience in clinical or medical office settings and a passion for helping individuals navigate the healthcare system. Exceptional communication and listening skills with the ability to offer emotional support. Strong organizational abilities and attention to detail. A humble, service-oriented demeanor and genuine desire to support others. Ability to work independently and collaboratively with healthcare professionals. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Compensation & Benefits: Hourly rate: $23-$25, based on experience and qualifications. Full-Time employees receive: Medical, dental, and vision insurance Retirement plan 7 paid holidays Vacation and sick leave Company contribution of 90% toward individual medical premiums Availability: This position is available January 1, 2026. If you are compassionate, detail-oriented, and inspired by the opportunity to support clergy members in their health and wellness journey, please submit your resume and a cover letter to ******************* Equal Employment Opportunity: Meta Care Inc. is proud to be an equal-opportunity employer. All qualified applicants are encouraged to apply. Powered by JazzHR SfmNl0pAMJ

At BlueOval Battery Park Michigan, you will... • use your entrepreneurial skills and team mindset to come up with data-driven solutions • build and lead an agile team to deliver the advanced technology that drives the future • create a culture of trust, encourage diversity of thought and foster leadership in others • be part of the historic transformation of the automotive industry. Candidates must possess full flexibility and a readiness to consistently work across all established standard, operating, and rotational shift schedules, encompassing day, night, weekend, and holiday shifts. You'll have... Bachelor of Science in Engineering, Electrical, Mechanical, Industrial or other 5+ years' experience in maintenance/ engineering management in production facility 2+ years of experience in assembly manufacturing processes 2+ years of experience applying Lean Manufacturing principles Microsoft Office/ 365 Expertise (Word/Excel/Outlook) Even better, you may have... Master's degree in engineering, Electrical, Mechanical, Industrial or other 1+ years of experience in Battery Pack manufacturing application processes 2+yr Knowledge with Fanuc Robot systems 2+ years of experience with Siemens PLCs 2+ Knowledge of constraint management principles 2+ Safety and Quality experience preferred. 2+ Knowledge with SAP Enterprise Asset Management System software Six Sigma certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the BlueOval Battery Park Michigan facility, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, and prescription drug coverage • Flexible family care days, parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time Visa sponsorship is not available for this position. Candidates for positions must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. This position is a salary grade 6. For more information on salary and benefits, click here: ***************************** Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-Onsite #LI-LW1 What you'll do... • Lead Project Development Writing and process of collecting and evaluating data in sound business cases. • Coach, Counsel and Teach the team's Engineers & GSR's to handle and lead process improvement and capital investment projects. • Coordinate the resources and activities of ME organization to meet the production schedule within budgetary limitations and time constraints. • Participates in production scheduling, staffing, procurement and maintenance of equipment, quality control, inventory control, and the coordination of production activities with those of other departments. • Analyzes the plant's personnel and capital resources to select the best ways of meeting the production quota. • Monitors the production run to make sure that it stays on schedule and correct any problems that may arise. • Promotes and ensure constant improvement in the ME organization toward the common goal of improving product quality, plant competitiveness and total cost structure. • Ensures department complies with government/industry standards. • Coordinate the resources and activities required to ensure problem free start-up. • Facilitate start-up / shift to shift meetings. • Evaluate and deliver FTPM measurable. • Promote and support Small Teamwork Groups • Champion constraint analysis and coordinate activities to eliminate the bottlenecks. • Ensure deliverables are aligned with VIM Action Matrix, 5-year plan, JPH Package • Establish the goal of maximizing equipment effectiveness to improve productivity. • Review/approve PM activities. • Address department Health and Safety concerns • Review department safety measurables & coordinate improvement activities • Drive Safety, Quality. Cost, Delivery, Morale, Environment • Manage to budgets. Excellent leadership and interpersonal skills • Ability to interact with all employees in the organization. Strong communication and problem-solving skills Demonstrated ability to work as a team. • Strong negotiation and persuasion skills • Demonstrated ability to lead, empower and develop employees. • Demonstrated conflict management skills. • Strong analytical, problem solving, and organization skills. • Ability to work closely and successfully with others in order to deliver results. • Successful candidate must be able to demonstrate leadership in ONE FORD (leadership) behaviors combined with outstanding interpersonal, teambuilding, and communication skills

Job Description Help at Home is hiring a Client Service Supervisor! This is a hybrid role with 4 days in-office, 1 day work from home per week. The Client Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care. Essential Duties/Responsibilities: Maintain elements of the assigned clients' files, and all related paperwork. Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. Assigns homecare aides based on the client's overall needs and Plan of Care. Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. Prepares and submits routine departmental reports as required. Records and maintains accurate documentation of the client's condition and overall service. Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. Provides education and coaching on changes to a client's Plan of Care. Maintains positive working relationships with clients, homecare aides and referral sources. Ensures compliance with local, state and federal laws as well as with Company policies and procedures. Performs other related duties as assigned. This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. Education and Experience: At least 18 years of age. High school diploma or GED required. Bachelor's degree preferred. Current PPD, or Chest x-ray if applicable. Medicaid, Waiver, or Home Healthcare experience preferred. Other requirements pursuant to state or local rules as applicable. Required Skills and Abilities: Excellent organizational skills; ability to multitask and manage multiple responsibilities. Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. Strong problem-solving skills; ability to deal with conflict in a professional manner. Ability to multitask and manage multiple responsibilities. Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. Basic computer literacy and typing skills. Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. Travel Requirements: Regular travel on a daily or weekly basis required, even in inclement weather. Physical Requirements: Ability to move, transport, or position up to 50 pounds. Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. Ability to communicate effectively and clearly with others to exchange information. Data Security and Privacy Statement: At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties. We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us. Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Opportunity summary: As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support strategic initiatives for the plant and the company. As a CSM, you will partner with production, shipping, executive management, and customers to achieve optimal customer satisfaction. How You Will Impact Smurfit Westrock * Partner with production, shipping, maintenance, and scheduling teams to review product backlog and production performance to identify opportunities to optimize functional efficiencies * Review invoicing and A/R communications to proactively identify and resolve discrepancies * Balance production workload volume across plants in partnership with Production Planners and leadership when appropriate to support customer needs * Report out production status and forecast daily with production leadership and team to ensure customer needs are being met * Serve as an escalated point of contact for customer issues by supporting Customer Service Representatives with issue remediation and communication with customers as necessary * Participate in projects supporting plant and/or companywide strategic initiatives (e.g. margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations * Continuously communicate with Customer Service Representatives, manufacturing partners, and sales to align on the current state and ensure operational efficiencies are achieved to meet customer needs * Provide ongoing coaching and feedback to Customer Service Representatives to enhance their performance and support their career growth and objectives * Conduct annual performance reviews to drive enhanced performance and build capability in team of Customer Service Representatives * Coach and guide Customer Service Representatives to effectively support customers and resolve customer issues * Lead training for customer service representatives on specific topics or best practices to enhance their understanding and performance What You Need To Succeed * High School diploma or G.E.D. required; degree is preferred * Must have 5+ years of customer service-related work experience * Previous experience in manufacturing industry is preferred * Ability to drive organizational change, requiring strong leadership, change management expertise, and the ability to motivate and guide teams through transitions, ensuring successful implementation and adoption * Proven track record of building relationships, customer service, and negotiations * Ability to adapt communication and interpersonal style to engage and influence a variety internal and external partners * Inspire others to develop themselves and seek out continuous learning opportunities by serving as a coach, role model, and mentor * Demonstrate a customer-oriented mindset and ability to operate with customers' best interests in mind Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions * Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development * Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals What We Offer * Corporate culture based on integrity, respect, accountability, and excellence. * Comprehensive training with numerous learning and development opportunities. * An attractive salary reflecting skills, competencies, and potential. * Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more! * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.