Customer service supervisor jobs in Battle Creek, MI

Opportunity summary: As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support strategic initiatives for the plant and the company. As a CSM, you will partner with production, shipping, executive management, and customers to achieve optimal customer satisfaction. How you will impact Smurfit Westrock: * Partner with production, shipping, maintenance, and scheduling teams to review product backlog and production performance to identify opportunities to optimize functional efficiencies * Review invoicing and A/R communications to proactively identify and resolve discrepancies * Balance production workload volume across plants in partnership with Production Planners and leadership when appropriate to support customer needs * Report out production status and forecast daily with production leadership and team to ensure customer needs are being met * Serve as an escalated point of contact for customer issues by supporting Customer Service Representatives with issue remediation and communication with customers as necessary * Participate in projects supporting plant and/or companywide strategic initiatives (e.g. margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations * Continuously communicate with Customer Service Representatives, manufacturing partners, and sales to align on the current state and ensure operational efficiencies are achieved to meet customer needs * Provide ongoing coaching and feedback to Customer Service Representatives to enhance their performance and support their career growth and objectives * Conduct annual performance reviews to drive enhanced performance and build capability in team of Customer Service Representatives * Coach and guide Customer Service Representatives to effectively support customers and resolve customer issues * Lead training for customer service representatives on specific topics or best practices to enhance their understanding and performance What you need to succeed: * High School diploma or G.E.D. required; degree is preferred * Must have 5+ years of customer service-related work experience * Previous experience in manufacturing industry is preferred * Ability to drive organizational change, requiring strong leadership, change management expertise, and the ability to motivate and guide teams through transitions, ensuring successful implementation and adoption * Proven track record of building relationships, customer service, and negotiations * Ability to adapt communication and interpersonal style to engage and influence a variety internal and external partners * Inspire others to develop themselves and seek out continuous learning opportunities by serving as a coach, role model, and mentor * Demonstrate a customer-oriented mindset and ability to operate with customers\u2019 best interests in mind Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions * Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development * Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals What we offer: * Corporate culture based on integrity, respect, accountability, and excellence. * Comprehensive training with numerous learning and development opportunities. * An attractive salary reflecting skills, competencies, and potential. * Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more! * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The Customer Service Manager should be a highly motivated, high-energy individual with a strong desire to succeed and mentor our front-line bankers who can drive excellent customer service and operational performance while adhering to group policies and procedures. The Customer Service Manager is responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as contacting service customers after their visit to monitor quality control and satisfaction. These functions range from hard to complex in nature. The Customer Service Manager will refer customers for products and services uncovered during interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. Essential Functions Leadership Overall branch oversight for, service and operations and performance of Teller and Relationship banker staff. Will lead these efforts either independently or with the assistance of an Assistant Branch Manager or Branch Manager. Lead team to provide excellent customer service with the ability to effectively resolve customer issues. Responsible for sourcing, developing, coaching and leading a team that reinforces Union Banks core values, business objectives and employee performance standards. Demonstrates and maintains a working knowledge of Union Bank's products, services, processes, and internal resources to stay informed, guide and lead the team. Drive team's performance and lead by example in the following areas; Customer Service, Sales & Referrals, Operational Excellence. Customer Service & Transactions Promote good customer experiences by consistently providing best in class customer satisfaction. Have a developed rapport with the customer base and have knowledge of account ownership. Process a variety of transactions: including but not limited to check cashing, deposits, withdrawals, and payments. Count, prove, and package currency and coin. Redeem US Savings Bonds. Assist in night depository functions. Assist customers with safe deposit box access in accordance with bank policies and procedures. Operating TCR machines where applicable including balancing the TCR drawer at the end of the day. Funding and sales of pre-paid Visa Cards. Process various transactions related to CDs. Perform a variety of customer service transactions such as account holds, stop payments, ACH forms, AFT forms, and others forms/documents as needed. Serve as ATM and/or Vault teller as assigned. Act as a mentor to new employees Issue instant issue debit cards where applicable. Other duties as assigned from time to time by the Branch Manager. Cash Handling & Operational Excellence Responsible for knowing and adhering to appropriate security and emergency procedures. Keep customer information in a secured area at all times while maintaining an organized work station. Maintain knowledge of the bank's policies and procedures. Cash checks following proper bank procedures, making sure funds are available and collected. Maintain balancing record that is in line with policy and have the ability to find and correct outages and enlist help as appropriate. Assist in the opening and closing of the branch. Perform ongoing maintenance of scanners, validators, coin counters, TCR etc. Help coordinate branch document retention and destruction in accordance with the bank's policies and procedures. Sales & Referrals Consistently meet or exceed sales referrals, as set by management. Proactively work to deepen both new and existing customer relationships through cross-sell opportunities. Engage in consultative discussions with customers through the new account opening process to understand their financial picture and recommend products and services that best align with meeting their needs. Lead branch huddles and participate in applicable sales meetings and staff meetings. Maintain a thorough understanding of all Retail products and services offered. Initiate conversations to uncover customer needs and effectively refer customer to line of business partners (Mortgage, Commercial, TM, etc.) for the selling of banks products and services. Have a good understanding of the bank's IRA (Traditional & Roth) and HSA offerings, including tax benefits, contributions and distributions. Have a good understanding of the bank's lending products. Other Functions Familiar with and abides by all bank regulations including but not limited to BSA and OFAC. Familiar with and abides by all bank regulations Other duties as assigned by Senior Management. Working Conditions of the Job Stationed in a branch within the teller area 95% of working time. Ability to travel to work at different branches with short notice or as scheduled. No particular hazards on the job. Ability to stand for long periods of time, stoop, bend, twist and lift up to 50 pounds occasionally. Requirements Job Qualifications Successful completion of the Customer Service Career Path. Good interpersonal skills including listening, verbal and written communication between coworkers and customers. Exemplary customer service skills. Ability to follow directions and be attentive to details and accuracy. Ability to retain confidential information. Exemplify professional appearance guidelines as stated within the company policies. Professional phone etiquette required for both internal and external communication. Education & Work Experience High school diploma or equivalent. Prior cash handling and customer service experience required. Prior management experience preferred. 3+ years banking experience preferred. EEO Statement Union Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. This does not list all of the duties of the job. Other duties and responsibilities may be assigned. This may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time. Job Description Our Support. Your Success. Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action! Our strong industry position creates a stable workplace where you can feel secure in your success. Benefits As a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed! We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy! Paid training Base pay plus commissions and bonuses Travel opportunities Health benefits at management Additional cash rewards Job Responsibilities You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team. Other responsibilities of the Management Trainee position include: Greeting and assisting customers ascertaining with their wants and needs Answering customer questions and inquiries regarding products and services Seeking out information and knowledge regarding new products Setting and achieving personal goals Presenting pricing, preparing contracts and processing transactions Placing orders and locating stock Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security Participating in merchandising and product displays Qualifications Job Requirements As a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customer service. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customer service, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed! Other requirements of the Management Trainee role include: Experience as an Associate or Consultant in a sales or customer service environment Enthusiasm for a career as a Manager Must be coachable and hard-working Desire to set and exceed goals Ability to grasp new concepts and learn new skills Ability to perform well while being a team player Comfortable working with clientele and ability to provide excellent customer service Willing to work non-traditional business hours including nights, weekends and holidays Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business & develop a book of business, lead a team, and scale your income based on performance. No cold calls. No chasing. You'll work warm, qualified clients who've already requested help. What you'll do Master our systems and product suite to deliver first-class client experiences. Follow up with warm leads and prior client inquiries (we provide high-quality leads). Meet clients virtually (Zoom / phone) and guide them through the protections that build generational wealth. Manage your client communication and relationship lifecycle. Build a personal brand and scale your book - recruit and lead a team when ready. Hit performance goals to unlock promotions, leadership roles, and revenue-share opportunities. Maintain licensing, contracting, and compliance for your market. Attend weekly virtual training and leadership development. Who you are You want to build and own something - not just collect a paycheck. Entrepreneurial mindset: you plan, execute, iterate, and refuse to be average. Strong communicator - phone and video-first comfort. Organized, self-motivated, and tech-savvy. Preferably 2+ years in sales, service, or business ownership - but grit and results matter more. Requirements Reliable phone, data, and Wi-Fi. Must pass background check and carrier contracting. Active Life & Health license, or willingness to get licensed (we'll help you in 7-10 days). Compensation & growth Uncapped commission structure + performance bonuses and incentives. Clear path to leadership / territory ownership / revenue-share for top performers. Many of our highest-performing partners create a significant, scalable income by building teams and recurring revenue streams. 100% Commission Perks Remote, flexible schedule (evenings/weekends as client needs require). Comprehensive training and a proven playbook to build your business. Annual all-expense-paid trips for top producers. Discounted health and life coverage options. Leadership development and agent-to-owner transition support.

At BlueOval Battery Park Michigan, you will... • use your entrepreneurial skills and team mindset to come up with data-driven solutions • build and lead an agile team to deliver the advanced technology that drives the future • create a culture of trust, encourage diversity of thought and foster leadership in others • be part of the historic transformation of the automotive industry. You'll have... Qualifications for Candidates • Bachelor's degree or above. • At least 8 years' experience in production planning management experience in large enterprises (materials, electronics, automotive and other industries). • Team management experience. • Proficient in using office software, familiar with ERP or SAP systems. • Excellent data analysis ability. • Material Planning and Supply Chain Management experience. Even better, you may have... • Degree in industrial engineering, management science and engineering related field. • At least 10 years' experience in large manufacturing enterprises. • Knowledge and skills: Familiar with the operation process of manufacturing enterprise warehouse, with the ability of quality management, process optimization and overall organization. • Proficient in ERP software such as SAP, Office software, excellent document writing ability. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. Visa sponsorship is not available for this position. Candidates for positions must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. This position is a leadership level 6. For more information on salary and benefits, click here: ***************************** #LI-Onsite #LI-AR3 In this position... You'll also… I. Production Planning & Control: • Demand Planning & Forecasting: Organize and plan material requirements, releasing purchasing plans based on orders and forecasts. • Lead for BOBM Cell Plant Production Operation Plans (OP Plans). Develop Buildable and Efficient Operating plan for the Plant - Analyze free demand and work with Sales OTD, MSAP, Launch, Supply Chain, Constraints and Plant team to develop the operating plan & meet demand • Ensure allocation accuracy and alignment with the Operating Plan • Ensue PTP/PTS/ Release stability targets are met and develop actions plans for any issues • Timely submission of the Operating Plan and ensure supplier release are published as per the agreed cadence • Liaise with the Plant and develop catch back plans in case of losses. Update releases based on daily Production performance • Liaise with MP&L OBS team/ NMP and provide accurate Assumption letter submission to sales capturing new launch and Balance out • Ensure day-wise / week-wise scheduling is done in line with capacities and constraints • Liaise with sales to get orders as per allocation and develop alternate plans in case of order shortfalls • Responsible for MIS reports (PTS/ PTP/ DPR/ PCM reports), support release fluctuation analysis • ERP System Support: Support the MP&L MRP Development and Deployment Plan through the Explore, Realization, Test, and Hypercare phase of launching SAP • Manage the department's forward model, including engineering change control and balance outs • Just-in-Time (JIT) Delivery: Ensure just-in-time material flow to avoid production disruptions. Respond to customer changes, quality containments, shipping adjustments, and schedule changes • Participate in Manufacturing capacity constraint management and resolution to meet with OP plan requirements • Ford Production System (FPS) Support: Develop and implement Ford Production System, industrial material flow and lean manufacturing practices. • ERP System Support: Support the MP&L MRP Development and Deployment Plan through the Explore, Realization, Test, and Hypercare phase of launching SAP. • Scheduling & Sequencing: Manage the plant's production schedules, incorporating customer releases, engineering changes, and supply chain constraints. Recommend the most economical production work schedules. • Forward Model Management: Manage the department's forward model, including engineering change control and balance outs. • Just-in-Time (JIT) Delivery: Ensure just-in-time material flow to avoid production disruptions. Respond to customer changes, quality containments, shipping adjustments, and schedule changes. II. Supply Chain Management: • Supplier Relationship Management: Participate in supplier capacity constraint management and resolution. Monitor abnormal supplier deliveries and work to improve overall delivery rates. • Inventory Management: Manage inventory levels, including stockpiling and distribution. Control inventory turnover rates and manage obsolete stock. • Logistics Coordination: Coordinate with external logistics providers as needed. Review premium freight expedites for improvement opportunities. • Supply Chain Risk Management: Track timely material delivery, provide early warnings of abnormalities, and solve supply issues in a timely manner. III. Data Management & Reporting: • ERP System Management: Identify and correct data gaps in the SAP system, including addressing missed advanced ship notices, production counts, receiving/shipping discrepancies, and class 1 bailee transactions. Manage gatekeeper approval for SAP access. • Performance Reporting: Submit plant production performance reports to plant and division management. Assure accurate SQDCPME scorecards, policy deployment reports, and Plant Operating Review reports. • Data Analysis: Support data management and policy deployment objectives at the plant level. Develop inventory and cost reduction roadmaps for MP&L tasks. • System Improvement: Assist in the development of information and process systems. IV. Team Leadership & Development: • Team Meetings: Prepare Production Control team meeting information and assure attendance and planning at monthly inventory meetings. Attend morning start-up meetings to communicate schedule updates, part availability, supply issues, and inventory count verifications. • Employee Development: Coach and counsel employees on operational issues, career development, performance issues, and MP&L knowledge. Create and review individual performance reviews. Ensure all departmental employees participate in required training. Represent and coordinate the department GSR's career planning. • Performance Management: Administer salary performance reviews, reward, and recognize employees, and address corrective actions as needed. • Prioritization & Resource Allocation: Prioritize work on key issues and allocate resources effectively. • Compliance & Auditing: Support VCA, FPS, QS9000, SHARP, ISO14001, SOX, and Hazmat internal and external audits. Perform monthly plant audits. Review plant procedures to align with departmental procedures. Support/oversee the cycle verification program. V. Communication & Collaboration: • Internal Communication: Communicate critical MP&L issues to plant and division supply chain and scheduling management. Assure MP&L representation during quality campaign meetings. • External Communication: Provide coordination with external logistics providers as needed. VI. Other: • Flexibility: Ability to work various shifts, including weekends, to meet production demands. Candidates must possess full flexibility and a readiness to consistently work across all established standard, operating, and rotational shift schedules, encompassing day, night, weekend, and holiday shifts.

Job Description Our partner in Jackson needs a full time Financial Services Advocate to add to their team! 1st shift: 8:00 am - 5:00 pm Starting wage is $15/hour Full time, temporary to permanent positions in Jackson, MI. Essential Duties for the Financial Services Advocate: Understand and demonstrate the importance of great customer service. Provide structured education on program coverages, provide follow up information as needed. Provide initial and re-enrollment assistance, complete application(s) using appropriate documentation, problem solve gaps in health coverage. Distribute outreach materials to help build health coverage option awareness. Maintain or submit outreach data Requirements for the Financial Services Advocate: Schedule may include night and weekend hours. Skills Required: Computer & finances. Background Requirements: Previous work experience in finance or related field. Diploma/GED Required: Yes Apply now or call us at (517) 787-6150 for more information!

Help at Home is hiring a Client Service Supervisor! This is a hybrid role with 4 days in-office, 1 day work from home per week. The Client Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care. Essential Duties/Responsibilities: * Maintain elements of the assigned clients' files, and all related paperwork. * Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. * Assigns homecare aides based on the client's overall needs and Plan of Care. * Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. * Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. * Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. * Prepares and submits routine departmental reports as required. * Records and maintains accurate documentation of the client's condition and overall service. * Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. * Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. * Provides education and coaching on changes to a client's Plan of Care. * Maintains positive working relationships with clients, homecare aides and referral sources. * Ensures compliance with local, state and federal laws as well as with Company policies and procedures. * Performs other related duties as assigned. This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. Education and Experience: * At least 18 years of age. * High school diploma or GED required. Bachelor's degree preferred. * Current PPD, or Chest x-ray if applicable. * Medicaid, Waiver, or Home Healthcare experience preferred. * Other requirements pursuant to state or local rules as applicable. Required Skills and Abilities: * Excellent organizational skills; ability to multitask and manage multiple responsibilities. * Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. * Strong problem-solving skills; ability to deal with conflict in a professional manner. * Ability to multitask and manage multiple responsibilities. * Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. * Basic computer literacy and typing skills. * Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. Travel Requirements: * Regular travel on a daily or weekly basis required, even in inclement weather. Physical Requirements: * Ability to move, transport, or position up to 50 pounds. * Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. * Ability to communicate effectively and clearly with others to exchange information. Data Security and Privacy Statement: At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties. We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us. Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Opportunity summary: As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support strategic initiatives for the plant and the company. As a CSM, you will partner with production, shipping, executive management, and customers to achieve optimal customer satisfaction. How You Will Impact Smurfit Westrock * Partner with production, shipping, maintenance, and scheduling teams to review product backlog and production performance to identify opportunities to optimize functional efficiencies * Review invoicing and A/R communications to proactively identify and resolve discrepancies * Balance production workload volume across plants in partnership with Production Planners and leadership when appropriate to support customer needs * Report out production status and forecast daily with production leadership and team to ensure customer needs are being met * Serve as an escalated point of contact for customer issues by supporting Customer Service Representatives with issue remediation and communication with customers as necessary * Participate in projects supporting plant and/or companywide strategic initiatives (e.g. margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations * Continuously communicate with Customer Service Representatives, manufacturing partners, and sales to align on the current state and ensure operational efficiencies are achieved to meet customer needs * Provide ongoing coaching and feedback to Customer Service Representatives to enhance their performance and support their career growth and objectives * Conduct annual performance reviews to drive enhanced performance and build capability in team of Customer Service Representatives * Coach and guide Customer Service Representatives to effectively support customers and resolve customer issues * Lead training for customer service representatives on specific topics or best practices to enhance their understanding and performance What You Need To Succeed * High School diploma or G.E.D. required; degree is preferred * Must have 5+ years of customer service-related work experience * Previous experience in manufacturing industry is preferred * Ability to drive organizational change, requiring strong leadership, change management expertise, and the ability to motivate and guide teams through transitions, ensuring successful implementation and adoption * Proven track record of building relationships, customer service, and negotiations * Ability to adapt communication and interpersonal style to engage and influence a variety internal and external partners * Inspire others to develop themselves and seek out continuous learning opportunities by serving as a coach, role model, and mentor * Demonstrate a customer-oriented mindset and ability to operate with customers' best interests in mind Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions * Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development * Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals What We Offer * Corporate culture based on integrity, respect, accountability, and excellence. * Comprehensive training with numerous learning and development opportunities. * An attractive salary reflecting skills, competencies, and potential. * Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more! * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. **:** **_FULL TIME_** **_8-5_** **_UP TO 50K_** **_ARBOR NORTH MICHIGAN_** You take pride in your ability to help people, in any environment, and that perfectly aligns with our culture. Our Care Team Managers are truly valued, and essential, in providing the best care to each patient, every day. At Elara Caring, all our team members play an integral role in shaping the future of healthcare. Being a part of something this great, starts by carrying out our mission every day through your true calling: supporting an amazing team of compassionate and dedicated healthcare providers. Delivering the **_right care, at the right time, in the right place_** is the mission that inspires Elara Caring, and **_that starts with the right people_** . Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Coordination Team Lead by helping your team to reach their full potential. To continue to be an industry pioneer delivering unparalleled care, we need Care Team Managers with commitment and compassion. Are you one of them? If so, apply today! Why Join the Elara Caring mission? + You'll work in a collaborative environment + You'll be rewarded with a unique opportunity, working with elite team of healthcare professionals + Outstanding compensation package + Comprehensive onboarding and mentorship + Opportunities for advancement + Medical, dental, and vision benefits, 401K match and paid time off for full-time staff What is Required? + High School Diploma or GED + 3 years of experience in the home care industry, or fast-paced office environment + 2 years of coordinating, and management experience is preferred + Knowledge of Medicare and Medicaid, home health care benefits, policies and procedures + Excellent computer and communication skills, with ability to work in fast-paced environment + Reliable transportation to perform job responsibilities You will report to the Branch Director, Alternative Branch Director, or Regional Branch Director. _This is not a comprehensive list of all job_ responsibilities _; a full_ __ _will be provided._ _We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace._ _\#ElaraGA_ _We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families._ _Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law._ _Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9._ _At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location._ _This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided._ _If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to_ _********************._

Who We Are: Founded in 1959, HECO is a family-owned business that maximizes the reliability of rotating equipment. Through a mix of repair, product sales, field service, predictive and equipment management services, HECO helps customers do three things better: 1) see what's going on, 2) get rid of the issue, and 3) stop the issue from happening again. Warwood Armature is now part of the HECO organization, and this partnership offers a combined 165 years of experience in the reliable and efficient use of electric motors and rotating equipment to additional industries and geographic areas and creates a unique wealth of DC motor knowledge and capabilities. We serve customers across a wide range of industries, including power generation, steel and other metals, coal, shale, chemical processing, pharmaceuticals, paper and pulp, wastewater and freshwater, aggregate and cement, original equipment manufacturers (OEMs), and other manufacturing. When you work for HECO, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Dedicated to the right way, can do attitude, respectful honesty, get stuff done, and team fellowship. Responsibilities and Expectations: HECO's Field Service Supervisor will be responsible for job quoting, scheduling, and completion of all field service- related jobs and tasks. They will work closely with our sales team and operations manager to help maintain as well as grow our current field service customer base. This person will be responsible for up to (4) direct reports at a time. The Field Service Supervisor will make sure that department sales, profit, and growth goals are met. Lead Field Service team in day-to-day operations. Quote and schedule all field service-related work. Responsible for department monthly P&L. Lead, Manage, and hold technicians accountable. When necessary, recruit, hire, and train additional service technicians. Create/review all service reports prior to sending them to customers. Ensure all technicians are up to date on all required safety training and tasks. Be onsite and be main customer contact while overseeing large projects. Will be required onsite often to start while the team is continued to be grown and advanced Ideal Candidates will: 5+ Years of electric motor field service experience with project management experience. Experience with working on above NEMA frame motors up to 10,000HP Have the ability to give presentations to customers about industry leading techniques and services. Fit within the HECO culture and share the same core values as the company and its team. A highly detailed individual who can excel in a fast paced, quickly changing environment. Growth oriented in nature - excited to be part of a company that is focused on growth. Ability to perform onsite tasks such as electrical testing, vibration analysis, shaft alignments etc. (Must be willing to get dirty) Experience writing technical reports following completed work. Great communicator with the ability to work with cross departmental personnel and people with various backgrounds and personalities. Willingness & flexibility to travel to customer sites and stay overnight to perform work or have meetings roughly 45-50% of the time. Benefits Paid Time Off On-the-job Training 401K Employer Match Medical, Dental and Vision plans And more! Pay Range: HECO strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education. Relocation assistance is available. If you are the right fit and you'd like to be here, we'll make it happen. HECO Inc. is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, counsel, and evaluate the performance of direct reports. Guides direct reports to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families. + Hires, trains, coaches, counsels, and evaluates the performance of direct reports + Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service + Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures + Facilitates and participates in staff training + Participates in staff meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions + Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained **Minimum Qualifications** + Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required. Certified Employee Assistance Professional (CEAP) preferred. + Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable **Other Job Specific Skills** + Must be a U.S. Citizen + Knowledge of mandated procedures for child and elder abuse situations + Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults + Exceptional written and verbal communication skills + Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm + Excellent organization and time management skills + Comply with all HIPAA regulations + Ability to obtain a Public Trust clearance **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. **Physical Requirements** The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $62,200 - $96,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Overview Top Reasons to Work With GHG Join Our Award Winning Team. Make an Impact. Create Unforgettable Experiences. Are you a dynamic hospitality professional with a passion for delivering exceptional events? Greenleaf Hospitality Group is seeking an experienced Event Services Manager to join our leadership team, ensuring seamless execution of on-site and off-site events, from elegant weddings to high-profile conferences. If you're a leader who excels at team development and operational excellence, we want to hear from you! We are one of the Nation's 101 Best and Brightest Companies to work for You'll have the opportunity to work with a team that is fun, creative, and enthusiastic! Why Greenleaf Hospitality Group We are one of the Nation's 101 Best and Brightest Companies to work for High-Impact Leadership: Lead a team of banquet professionals to deliver top-tier service. Diverse Event Portfolio: Oversee events of all sizes, from intimate gatherings to large-scale conventions. Growth & Development: Work closely with senior leadership to shape banquet operations and advance your career. Commitment to Excellence: Join a company that values innovation, teamwork, and superior guest experiences. Responsibilities As the Event Services Manager, you will: Lead & Motivate: Inspire a team of banquet supervisors, team leads, servers, bartenders, and setup staff, fostering a culture of excellence and teamwork. Execute Flawless Events: Collaborate with sales and catering team, culinary, and service staff to ensure seamless operations for a variety of events, from intimate gatherings to large-scale conferences. Drive Operational Excellence: Oversee staffing, training, scheduling, and compliance with safety and service standards. Elevate Guest Experiences: Maintain the highest guest service standards, proactively addressing needs, resolving concerns, and creating memorable moments that drive repeat business and referrals. Drive Operational Excellence: Oversee daily banquet operations, including staff scheduling, inventory management, and compliance with health and safety regulations. Ensure all policies, standards, and procedures are followed to maintain Radisson brand quality. Train & Develop Talent: Support hiring, onboarding, and continuous training initiatives to build a high-performing team. Actively mentor staff to enhance service delivery and professional growth. Optimize Financial Performance: Assist in managing budgets, controlling costs, and ensuring resource efficiency without compromising service quality. Ensure Seamless Communication: Serve as the central point of contact between departments, ensuring smooth coordination with sales, catering, culinary, and operations teams. Attend meetings such as BEO reviews and team huddles to align on event execution. Maintain High Standards: Implement and oversee cleanliness, organization, and maintenance programs in all banquet service areas. Ensure compliance with sanitation and safety regulations. Problem-Solve with Confidence: Quickly assess and resolve any operational or guest-related issues, making decisive choices that align with business objectives and guest satisfaction. Contribute to Strategic Planning: Work alongside the Director of Banquets to develop and implement departmental strategies that enhance efficiency, service quality, and revenue generation. Qualifications What You Need for this Position 3+ years experience in banquet operations, event management or catering. Experience in high-volume venues and off-premise catering preferred Ability to work flexible hours, including evenings, weekends, and holidays. Strong problem-solving skills with a proactive and decisive mindset A passion for training, mentoring, and leading a service-driven team Able to stand for long periods of time, up to 10 hours or more Able to stoop and bend Able to lift up to 40 pounds from time to time Able to safely work with potentially dangerous chemicals and equipment Able to comply with safety and health code standards Able to handle responsibilities that require repetitive motion tasks What's in it for You Annual bonus opportunity Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued 401K with 100% match up to 3% and 50% match up for the next 2% Medical/Dental/Vision/Disability/Life Insurance Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc. 10% discount on GHG outlets (1) shift meal provided per day Discounted hotel rates at Radisson Hotel Group branded properties worldwide Monthly cell phone stipends Annual leadership classes and trainings Parental Leave Program Flexible work schedule Top Reasons to Work With GHG We are one of the Nation's 101 Best and Brightest Companies to work for You'll have the opportunity to work with a team that is fun, creative, and enthusiastic! You will have the opportunity to grow your skills and experience in an environment that fosters growth and development.

Job Details Avflight Lansing - Lansing, MI Full Time High School/GED Equivalent AnyDescription General Purpose of Job: Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus. Duties: Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups. Directs and trains assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records. Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to service activities and Agents as required. Updates Multi-User Flight Information Display System (MUFIDS) as required. Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages. Handles other business related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties Perform other duties as assigned Qualifications Qualifications: Must be 18 years or older High School diploma or GED equivalent Must pass background check, pre-employment drug test and obtain security clearance Must have authorization to work in the U.S. Must have valid Driver's license Relative airline or aviation experience Must be willing to work outside in all types of weather and elevated noise levels within the airport environment Excellent communication skills Ability to push/pull/lift 50 lbs. for extended periods of time Ability to read and write English; bilingual skills a plus Ability to work efficiently under time constraints Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays Competency/Behavioral Requirements: Be pleasant with others on the job and display a good-natured, cooperative attitude Be reliable, responsible, and dependable, and fulfill obligations Strong attention to detail Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace Willingness to take on responsibilities and challenges Be sensitive to others' needs and feelings and be understanding and helpful on the job Physical Demands: Must be able to carry 50-pound suitcase from the floor to 18 inches and carry 50-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Work Environment: Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered. Other Knowledge and Skills Requirements : To be successful in this field, one must possess excellent oral and written communication skills, interpersonal skills, superior problem solving skills, great leadership skills, good administrative skills, very assertive, impeccable follow through, and very flexible in their schedule. Must be motivated, goal-oriented, lead by example, open minded, and have the ability to analyze, evaluate, and implement rules, handle customers and employees well and work well under pressure. The Airline Supervisor must have a genuine passion in providing customer service and have the ability to manage his/her time, particularly when he/she may be required to work for flexible hours.

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Customer Service Attendant Floater. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: Install and remove new and existing vending equipment Complete minor vending equipment repairs Test and monitor vending equipment to ensure proper function Fill vending machines with merchandise in a manner conducive to sales Encourage good customer relations through product promotion Rotate perishable merchandise and minimize waste Assist Mechanics, Drivers, and Customer Service Attendants as needed Perform any other duties as specified by management Requirements: Maintain an acceptable driving record Maintain a negative drug test result throughout term of employment Previous utility or vending experience is helpful, but not necessary Able to complete all paperwork in a timely manner Benefits: A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Immense training and growth opportunities We conduct pre-employment drug testing. EOE

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Job Summary - Supervisor Contact Center Services Specialty Scheduling Supervises scheduling and pre-arrival activities to ensure coordinated and optimized patient access functions, including, but not limited to, accurate patient information across multiple scheduling and registration platforms, coordination of multiple assets for procedure scheduling, ensuring scheduled events have a valid order, wayfinding, pre-registration, patient pre-arrival preparation, and cash collection. Primary responsibility for resources and functions supporting multiple service lines. Essential Functions - Supervisor Contact Center Services Specialty Scheduling * Assumes day-to-day accountability for the high quality delivery of Central Scheduling and Access Services through consistent application of policies, procedures, protocols and standards. Ensures Corewell Health scheduling and access services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements. Ensures accurate and timely financial, social, or other Corewell Health resource triage and referrals where appropriate. * Supervises daily departmental activities for areas of responsibility. Provides direction and support to subordinate staff to ensure effectiveness and efficiency. Carries out supervisory responsibilities including recruiting, hiring, training, management, and evaluation of department staff; creating and administering department schedule; planning and assigning work; developing and implementing initiatives to increase performance; and development of site procedures and processes. Assists in the evaluation and development of departmental policies and goals. * Establishes and maintains effective working relationships within the organization; communicates with staff, management, physicians, medical office staff, service lines, revenue cycle departments and other members of the healthcare team to maximize continuity and coordination of services. Creates and sustains exceptional patient and provider experience, serving as the escalation point for concerns and resolving issues in a timely and constructive manner to the satisfaction of all parties. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. * Ensures that processes and services are continuously monitored for quality, cost effectiveness, and efficiency through the use of existing reporting tools as well as the development of new reporting tools. Ensures that productivity quotas are established and met. * Engages in process and quality improvement activities and implements new strategies and processes. Maintains advanced knowledge and understanding of services scheduled, current clinical protocols that affect scheduling and patient preparation, understanding of medical insurance, and Central Scheduling and Access Services processes. Engages in continuous study of professional field including implementing best practices, maintaining professional competence, and understanding industry trends. * Acts as a consultant to the administrative support staff and to members of the healthcare team. Serves as a representative of Central Scheduling and Access Services for organizational or industry work efforts. Coordinates departmental program planning, implementation, and evaluation. * Recruits, trains and evaluates departmental human resources. Develops and implements employee education programs to enhance employee performance. Initiates and promotes employee development to achieve departmental goals. Performs other supervisory responsibilities such as reporting status of area of responsibility to manager. * Oversees the daily operations of information systems utilized in areas(s) of responsibility and assists with new software or system implementation. Qualifications - Supervisor Contact Center Services Specialty Scheduling Required * Associate's Degree or equivalent education and experience * 3 years of relevant experience Skills, knowledge, abilities typically gained through 3+ years of related experience * 3 years of relevant experience in a related field (patient access, physician office, physician relations, etc) * CRT-Healthcare Access Manager, Certified - 1 Year Preferred * Bachelor's Degree or equivalent * Lead and/or supervisory experience * Experience in call center setting About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you * Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. * On-demand pay program powered by Payactiv * Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! * Optional identity theft protection, home and auto insurance, pet insurance * Traditional and Roth retirement options with service contribution and match savings * Eligibility for benefits is determined by employment type and status Primary Location SITE - 4500 Breton Rd - Kentwood Department Name Patient Access Service Center - PACE Specialty Scheduling Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8 a.m. to 5 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling ************.

At BlueOval Battery Park Michigan, you will... • use your entrepreneurial skills and team mindset to come up with data-driven solutions • build and lead an agile team to deliver the advanced technology that drives the future • create a culture of trust, encourage diversity of thought and foster leadership in others • be part of the historic transformation of the automotive industry. Candidates must possess full flexibility and a readiness to consistently work across all established standard, operating, and rotational shift schedules, encompassing day, night, weekend, and holiday shifts. You'll have... Bachelor of Science in Engineering, Electrical, Mechanical, Industrial or other 5+ years' experience in maintenance/ engineering management in production facility 2+ years of experience in assembly manufacturing processes 2+ years of experience applying Lean Manufacturing principles • Microsoft Office/ 365 Expertise (Word/Excel/Outlook) Even better, you may have... Master's degree in engineering, Electrical, Mechanical, Industrial or other • 1+ years of experience in Battery Pack manufacturing application processes Six Sigma certification • 2+yr Knowledge with Fanuc Robot systems • 2+ years of experience with Siemens PLCs •2+ Knowledge of constraint management principles • 2+ Safety and Quality experience preferred. •2+ Knowledge with SAP Enterprise Asset Management System software You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the BlueOval Battery Park Michigan facility, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, and prescription drug coverage • Flexible family care days, parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time Visa sponsorship is not available for this position. Candidates for positions must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. This position is a salary grade 6. For more information on salary and benefits, click here: ***************************** Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-Onsite #LI-LW1 What you'll do... • Lead Project Development Writing and process of collecting and evaluating data in sound business cases. • Coach, Counsel and Teach the team's Engineers & GSR's to handle and lead process improvement and capital investment projects. • Coordinate the resources and activities of ME organization to meet the production schedule within budgetary limitations and time constraints. • Participates in production scheduling, staffing, procurement and maintenance of equipment, quality control, inventory control, and the coordination of production activities with those of other departments. • Analyzes the plant's personnel and capital resources to select the best ways of meeting the production quota. • Monitors the production run to make sure that it stays on schedule and correct any problems that may arise. • Promotes and ensure constant improvement in the ME organization toward the common goal of improving product quality, plant competitiveness and total cost structure. • Ensures department complies with government/industry standards. • Coordinate the resources and activities required to ensure problem free start-up. • Facilitate start-up / shift to shift meetings. • Evaluate and deliver FTPM measurable. • Promote and support Small Teamwork Groups • Champion constraint analysis and coordinate activities to eliminate the bottlenecks. • Ensure deliverables are aligned with VIM Action Matrix, 5-year plan, JPH Package • Establish the goal of maximizing equipment effectiveness to improve productivity. • Review/approve PM activities. • Address department Health and Safety concerns • Review department safety measurables & coordinate improvement activities • Drive Safety, Quality. Cost, Delivery, Morale, Environment • Manage to budgets. Excellent leadership and interpersonal skills • Ability to interact with all employees in the organization. Strong communication and problem-solving skills Demonstrated ability to work as a team. • Strong negotiation and persuasion skills • Demonstrated ability to lead, empower and develop employees. • Demonstrated conflict management skills. • Strong analytical, problem solving, and organization skills. • Ability to work closely and successfully with others in order to deliver results. • Successful candidate must be able to demonstrate leadership in ONE FORD (leadership) behaviors combined with outstanding interpersonal, teambuilding, and communication skills

AVI Foodsystems is looking for a friendly and hard-working team member to fill the role of Customer Service Attendant, Part-time. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: Receive delivery of items such as soft drinks, bakery products, snack items and specialty foods at client locations Fill vending machines to proper inventory levels with items such as soft drinks, pastries and packaged foods Place stock on shelves or racks in vending machines or coolers Ensure the refrigeration of all cold food products Oversee the ordering of merchandise and control inventory Collect unsold and stale merchandise Collect money, including coins and bills, from machines Communicate positively with customers by making eye contact and smiling Perform routine maintenance and sanitation of machines Maintain clean vending areas Requirements: Outgoing personality with the skills to promote products Ability to work both independently and as part of a team Excellent organization and time management skills Ability to speak effectively to customers and employees Ability to perform calculations in all units of measure, using whole numbers, common fractions, and decimals Benefits: Flexible schedule with a work/life balance A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Free meals and snacks/beverages Immense training and growth opportunities We conduct pre-employment drug testing. EOE