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Industrial Client Service Leader
CDM Smith 4.8
Customer service supervisor job in Sarasota, FL
can be based in any of our CDM Smith offices ***
CDM Smith is seeking an Industrial Client Service Leader to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by:
- Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities
- Developing and maintaining high value relationships with industrial clients
- Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects
- Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith
**Job Title:**
Industrial Client Service Leader
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's Degree.
- 10 years of related experience.
- PMP (PMI), CCM or DBIA certification is required (within 12 months of hire or promotion onto the Approved Project Manager list).
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
- Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
- EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following areas: oil/gas, chemicals, food/beverage, power, utilities, mining/mineral, and industrial water and wastewater
- Bachelor's degree in engineering preferred
- Excellent interpersonal and communication skills.
- MBA, MS or MA degree
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
20%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$119,829
**Pay Range Maximum:**
$209,726
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$119.8k-209.7k yearly 2d ago
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Director, Global Customer Service Enablement
AEG 4.6
Customer service supervisor job in Tampa, FL
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world's most inspiring events, and fostering deeply engaged communities that change lives. By 2028, we aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit. As part of our team, you'll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You'll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It's a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team. For more information, visit ************************************
For our IRONMAN Group in the United States, we are seeking a highly motivated individual for the position of Director, Global CustomerService Enablement.
The Director of Global CustomerService Enablement is a critical position that will develop and drive various strategies and execute plans to improve the customerservice experience, increase global efficiency and enable the business to achieve scalable growth. This is a new position that will require strong strategic thought leadership and hands on tactical service management of systems, tools and processes to support the service experience for all IRONMAN Group customers.
What You'll Be Doing
Step into a role where no two days are the same, and your impact is felt far beyond your desk. You will:
Develop key elements of Service enablement while partnering across Ops/Marketing/Tech/Reg/Legal. This could include process improvement, voice of the customer or internal stakeholder impact analysis, development and rollout of better tools to bring value to our customers and service teams.
Independently scope, lead & own workstreams within a larger initiative and/or support the completion of specific projects within larger more complex workstreams.
Create, compile, and analyze ideas for service improvement. Analyze and evaluate based on customer, financial, front line service team and competitive considerations - depending on the nature of the project.
Conduct pilots to ascertain best practices for future implementation of enablement activities.
Design & continuously refine processes, roles, tools & metrics.
Cultivate strong relationships across the organization and partner with business units to solve problems and identify business improvement opportunities.
Have a passion for the customer perspective and bring it to your projects as a north star. Understand the perspective of the front-line service teams, understand the world from their point of view, develop a passion for making them amazingly successful at everything they do!
Lead and execute initiatives focused on optimizing the digital customer experience, including knowledge base, chat bots, and self service capabilities.
Lead and execute initiatives that improve the case management function, including optimizing the CRM, building out SLA reporting, establishing basic WFM functionality, and routing strategies.
Build out our ability to gain VOC insights and the strategy on how to action against those observations to optimize our NPS
What You Bring to the Team
We're looking for someone who doesn't just tick boxes, but thrives in our fast-paced, global environment. Ideally, you have:
5+ years of experience leading and developing front line and service enablement teams
5+ years of experience coordinating process, performance, system and tech improvements for a global company and across owned and third party-BPO environments
Proven track record of delivering multi million dollar improvements to customer experience, efficiency or revenue optimization.
Proven expertise with customer journey mapping and solutions design/ implementation.
Proven expertise in service optimization, service KPI design and reporting, and
5+ years of successful Lead Project Management experience of cross departmental, functional and geographical project initiatives.
English Fluency-written and spoken
Bachelor's degree in business management or comparable work experience
Why You'll Love Working With Us
At The IRONMAN Group, we're not just building careers-we're building lifestyles driven by passion, performance, and purpose.
A culture you can feel - Step into an open, modern, and friendly environment where teamwork crosses borders and cultures and ANYTHING IS POSSIBLE.
Live the race - Free entries to our legendary endurance events, so you can experience the event spirit first-hand.
Grow without limits - Access to our online learning platform and other trainings to keep your skills sharp and your curiosity alive.
We've got your back - Our Employee Assistance Program (EAP) is here to support you with both personal and professional challenges.
The above declarations are not intended to be an "all inclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
$87k-111k yearly est. 2d ago
Customer Service Delivery Advocate
Carvana Company 4.1
Customer service supervisor job in Bradenton, FL
Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's d CustomerService, Advocate, Delivery, Service, Customer, Performance, Retail, Automotive
$30k-34k yearly est. 2d ago
Customer Service Representative
American Health Associates 4.0
Customer service supervisor job in Bradenton, FL
AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.
THE ROLE: CustomerService Representative
RESPONSIBILITIES:
Provide exceptional customerservice to nursing home staff, physician office staff, and patients always via phone;
Enter data into a specialized computer system;
Dispatch AHA's Mobile Phlebotomists and Couriers;
Track specimen collection and reporting;
Trouble shoot missing, incomplete, and incorrect orders;
Must have the ability to interact effectively and professionally with clients and coworkers always;
Exceptional CustomerService skills, a must.
Requirements
QUALIFICATIONS:
High School diploma
1-year of customerservice experience in healthcare, preferred.
Detail oriented with ability to multi-task daily.
Knowledge of lab test orders; solid understanding of the importance of critical results.
Excellent customerservice and telephone etiquette skills required.
Effective verbal and written communications, especially listening skills.
10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
Advanced computer skills.
Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
Ensure patient privacy, confidentiality, and HIPAA are upheld always.
"Team Player" mindset a must!
AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!
$22k-29k yearly est. 2d ago
Service Manager
Bridgestone Americas 4.7
Customer service supervisor job in Bradenton, FL
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
**Job Category**
Retail
**Position Summary**
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Pay Range: $19.57 - $29.36
**Responsibilities**
+ Assign and schedule work duties to auto service staff according to individual skill level.
+ Serve all automotive service needs of customers.
+ Oversee the hiring and training of an effective auto service team.
+ Ensure high teammate retention.
+ Maintain compliance with quality standards.
+ Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
+ Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
+ Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
+ Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
+ Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
**Minimum Qualifications**
+ High School Diploma or equivalent.
+ 4 years of auto service technical experience.
+ 1 year of service manager or service writer experience.
+ Problem solving - customer complaints.
+ Aptitude to manage inventory, scheduling, equipment maintenance, etc.
+ Capacity to lead and coach others.
+ Teammate and customer/communication skills.
+ Ability to recruit and select technicians successfully according to store requirements.
+ Willingness to continue education and remain current in automotive repair issues.
+ Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
**PREFERRED QUALIFICATIONS**
+ 2 year degree or equivalent.
**OUR CREW KNOWS** **BENEFITS**
+ Medical, Dental and Vision - Starting day 1 for all our teammates
+ Paid vacation and holidays
+ On-the-job training and company-funded ASE certifications
+ Flexible work schedule
+ 401(k) match
+ On demand pay (daily pay) program available
**OUR VALUES GIVE BACK TO** **YOU**
+ Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
+ Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
+ Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
**At Bridgestone, you are Free to Be**
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
**What we offer**
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.
+ The opportunity to develop and grow, through training and regular mentorship.
+ Corporate Social Responsibility activities.
+ A truly global, dynamic and challenging work environment.
+ Agility and work/life effectiveness and your long-term well-being.
+ A diverse and inclusive team.
_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._
**Employment Eligibility**
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
$19.6-29.4 hourly 1d ago
Client Service Associate
Beacon Pointe Advisors LLC 3.5
Customer service supervisor job in Sarasota, FL
We are currently seeking qualified candidates to join Beacon Pointe Advisors as a Client Service Associate (CSA) in our Sarasota, FL office. The Client Service Associate will join a highly talented team of wealth management and client service professionals that service the investment management and financial planning needs of high net worth individuals, families and institution. The successful candidate will have a demonstrated track record of educational achievement and an interest in pursuing a career in the Registered Investment Advisor industry.
Responsibilities
Responds to routine client requests via phone, email and/or other contact methods
Monitors daily custodial alerts including cash management, account updates, trading, etc. and resolves accordingly
Records client inquires including service changes, new account opening, money movement, trading, etc. in CRM
Prepares custodian paperwork, facilitate account updates and communicates with clients on status
Meets regularly with relationship managers and associate wealth advisors to prioritize workload, provides timely updates on client service items and escalates potential issues when appropriate
Assists with preparation of meeting presentation materials, documents meeting follow-up and takes ownership of specific operational related tasks
Participate in team meetings and collaborate with operations leadership team on projects and/or initiatives designed to streamline firm policies and procedures
Other duties, as assigned
Qualifications
Four-year college degree (Bachelor's degree in Finance, Business or Economics preferred)
Excellent written and verbal communication skills
Strong organizational, analytical, and interpersonal skills
Ability to excel in a fast-paced, team environment
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Office 365, etc.)
About the Beacon Pointe Family of Companies
Beacon Pointe Advisors is one of the nation's largest Registered Investment Advisor firms with headquarters in Southern California and affiliate offices nationwide. Beacon Pointe provides advisory services to a range of clients, including institutions (i.e., endowments, foundations), high-net-worth individuals, and families. Beacon Pointe has been recognized by various industry publications including Forbes, Financial Advisor Magazine, Barron's, and more. For more information, please visit Awards Disclosures.
$40k-61k yearly est. 2d ago
Front Desk/Customer Service
Arch Amenities Group
Customer service supervisor job in Tampa, FL
Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/ Values; Standards and Expectations, and Arch Amenities G CustomerService, Front Desk, Reservations, Retail, Instructor, Facility
$23k-34k yearly est. 2d ago
Advisor Development Program Client Associate
Bank of America 4.7
Customer service supervisor job in Sarasota, FL
Sarasota, Florida
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge (*****************************************************************************************************************
**:**
**Advisor Development Program Client Associate**
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
**Job Description:**
The Wealth Management Client Associate - Advisor Development Program (WMCA - ADP) role is an entry role into our Advisor Development Program where the destination role is becoming a full-scale Financial Advisor at Merrill. This progression role is responsible for providing client service support to Financial Advisors (FAs).
As a WMCA - ADP your journey begins by obtaining your Securities Industry licenses, where you will receive dedicated study time for your Securities Industry Essentials [SIE], Series 7, and Series 66 Exams. Your SIE, Series 7 & 66 must be obtained within 120 days; (63 & 65 accepted, in lieu of 66, if previously held). Once you obtain your licenses, you will be taught the foundational skills needed to be a WMCA - ADP.
This job is responsible for providing client service support to multiple FAs. Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients and acting as a resource for FAs on the team.
Once you have reached your key milestones, including proficiency in your current role and the completion of experiential activities showcasing your ability to become an advisor, you will then progress into the next stage of the Advisor Development Program, beginning building a book of business as a Financial Advisor trainee. You will complete dedicated training preparing you for this role and once complete you will continue to work in a Merrill office where you will be acquiring, building, and managing client relationships while considering a client's complex financial picture and guiding them with advice and solutions.
Once you complete your performance requirements as a Financial Advisor trainee you will reach the ultimate destination of becoming a Merrill Financial Advisor. You will be supported along the way with dedicated programs, tools, and resources throughout your career journey.
**The Advisor Development Program consists of progressive roles to ultimately become a Merrill Financial Advisor. Our progressive roles in the Advisor Development Program engage in:**
+ Developing a book of business in order to meet and exceed established performance hurdles
+ Effectively prioritizing and sourcing prospective clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate internal specialists, and executing highly customized solutions to meet client needs
+ Recommending investment products and services that are suitable for prospects based on their objectives, resources, time horizon, risk profile and preferences
+ Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance and personal growth and development according to both a day-to-day and longer-term planning
+ Organizing and managing resources (time, people, budget) to run a productive practice
+ Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client
+ Completing mandated training, assessments, performance goals and continuing education requirements
**We'll help you**
+ **Build a successful career** at Bank of America through world-class training and on-boarding programs that set you up for success.
+ **Get training and one-on-one coaching** fromour-award winning Academy at Bank of Americaand local leadership who are invested in your success.
+ **Grow your business knowledge** by using a defined consultative approach to systematically identify client needs and appropriate solutions.
+ **Provide end-to-end comprehensive advice** , deliver clientreviews/presentationswith confidence and recommend strategies to help achieve their financial goals and life priorities.
+ **Collaborate with core banking and investment partners.** Connect to all the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs.
**Required Qualifications:**
+ Displays confidence working as a self-starter in a sales role
+ Builds strong client relationships through effective communication and collaboration
+ Displays a proactive mindset and effective time management
+ Demonstrates a results-driven growth mindset and prioritizes client interests
+ Identifies appropriate client solutions through application of learnings and new information
+ Exceptional interpersonal and relationship building skills
+ Effective communication skills (written and verbal)
+ Proven ability to quickly build trust and credibility
+ Proven ability to assess needs of and recommend appropriatesolutions
+ Proven ability to work both collaboratively on a team with key partners and independently
+ Proven ability to listen and probe for clarity and understanding
+ Entrepreneurial mindset with a proven ability to source clients through extensive prospecting and networking
+ Strong follow-through skills
+ Computer/technical literacy and proficiency in applications such as Microsoft Suite
**Desired Qualifications:**
+ Bachelor's degree and/or a minimum of one year of work experience
+ Learns and adapts to new technology or applications
+ Executes multiple tasks simultaneously
**Job Responsibilities:**
+ Partners with Financial Advisors, Client Relationship Managers, and Market Supervision Managers on all aspects of client servicing, risk, investments, and banking products, while receiving appropriate guidance and escalating issues as needed
+ Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
+ Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
+ Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
+ Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
+ Performs general business growth support functions aligned to the role of the Client Associate or Wealth Management Client Associate, providing business development, investment solutions, and/or business management support to multiple FAs
**Skills** **:**
+ Account Management
+ Client Management
+ Customer and Client Focus
+ Issue Management
+ Oral Communications
+ Business Development
+ Client Solutions Advisory
+ Pipeline Management
+ Prioritization
+ Trade Operations Management
+ Administrative Services
+ Client Investments Management
+ Emotional Intelligence
+ Referral Identification
+ Written Communications
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
37.5
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
$37k-47k yearly est. 2d ago
Customer Service Representative 2
Airgas, Inc. 4.1
Customer service supervisor job in Largo, FL
Airgas is hiring a CustomerService Representative in Largo, FL! You will ensure outstanding customerservice through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C 02 fills and s CustomerService, CustomerService Representative, Beverage Manager, Representative, Service Manager, Diversity, Manufacturing, Retail
$24k-31k yearly est. 2d ago
Customer Service Representative
Alphabe Insight Inc.
Customer service supervisor job in Tampa, FL
About Us At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description
Introduction:
Be the friendly face that creates positive experiences. As a CustomerService Representative, you'll help ensure customers feel welcomed, supported, and valued.
Responsibilities:
Interact with customers in a professional and friendly manner.
Provide clear information and assistance during interactions.
Maintain high standards of customer experience.
Support team objectives through collaboration.
Help resolve general inquiries with patience and care.
What We Offer:
Full training and ongoing coaching.
Advancement opportunities.
Performance incentives and recognition.
A supportive and energetic team culture.
Apply today and build valuable customer experience skills!
Qualifications
Service-oriented and approachable.
Strong communication skills.
Reliable and motivated.
Comfortable in people-facing environments.
Additional Information
Competitive salary
Growth opportunities within the company
Skill development and hands-on training
Supportive and professional work environment
Consistent schedule and stable full-time position
$24k-32k yearly est. 2d ago
Sales Enrollment Representative
3M Expansions 4.6
Customer service supervisor job in Sarasota, FL
As a Sales Enrollment Representative, you will play a key role in helping individuals access essential telecommunications services through compelling, relationship-focused sales campaigns. This entry-level position offers comprehensive training, empowering you to build your skills while connecting people to custom telecommunications solutions that enhance their lives!
Due to increased demand from our telecommunications client partner, we are in need of a Sales Enrollment Representative with an unrelenting work ethic, tenacious attitude, and a reputation as a dependable team player. The Sales Enrollment Representative will play a key role in acquiring new customers through the execution of residential sales campaigns. Their primary responsibility is to guide prospective customers through the sales process and help them enroll in internet, TV, and phone plans.
Sales Enrollment Representative Responsibilities:
Interact with customers directly through residential sales campaigns in an effort to drive and achieve new customer acquisition targets
Establish genuine relationships with customers, identify their pain points and needs, and clearly explain the value and benefits of telecommunications products and services
Close sales and facilitate the enrollment process by completing orders using CRM software, and ensure all necessary information is collected for successful account set up
Promote and upsell services to meet customer needs and achieve sales growth
Track sales metrics and report directly to Senior Managers regularly to ensure personal success
Keep up-to-date with changes in pricing, product offerings, and company policies.
Professionally represent the company at all times.
Benefits of Being a Sales Enrollment Representative:
Competitive compensation package with industry-leading commission incentives
Help connect people to the newest & top telecommunication products and services
Learn valuable techniques in sales, customerservice, and program enrollment
Work in diverse settings, meeting with various consumers directly
Collaborate with the Sales Enrollment Representative team to achieve company-wide goals while also progressing your career
What We Look For Sales Enrollment Representative:
Previous experience as a Sales Enrollment Representative, customerservice, or marketing is preferred but not required
Excellent communication and interpersonal skills
A goal-driven mindset with long-term aspirations
Ability to thrive in a fast-paced, collaborative environment
Basic understanding of technology & devices
Flexibility to work weekends, evenings, or events as needed
This is a performance-driven position with uncapped commission incentives. Compensation is commission only, with estimates based on average earnings in the role.
Take the first step toward a fulfilling career as a Sales Enrollment Representative. Join us to build your foundation in sales and customerservice while improving communities and achieving your personal and professional goals. Join us today!
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$29k-35k yearly est. 2d ago
Customer Service Representative
CCF Holdings LLC 4.4
Customer service supervisor job in Tampa, FL
Your Opportunity
CustomerService Representative
Instaloan
Tampa, FL
As a CustomerService Representative (CSR), you'll help people in your community access the financial solutions they need-right when they need it the most. You'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you'll be offered hands-on training, coaching, and development as we invest in your long-term success. If you're looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
What We Offer
Compensation
The hourly wage for the position is $14.50 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers!
Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What You'll Do - Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.
Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
What We're Looking For - Qualifications and Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to accurately enter data.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves - Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'll thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
$14.5 hourly 2d ago
Customer Service Representative
Brightway 4.4
Customer service supervisor job in Pinellas Park, FL
The Bonde Agency an independent Brightway affiliated agency is hiring on behalf of Brightway corporate for a CustomerService Representative in Pinellas Park FL Company Overview Brightway Insurance is a leading property and casualty insurance distribution company with over 300 franchise locations in 35 states We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support As a CSR you will play a key role in ensuring our clients receive excellent service and support Youll assist both new and existing customers by answering questions processing changes to policies handling billing inquiries and supporting sales efforts when needed Responsibilities Provide exceptional customerservice to policyholders via phone email and in person interactions Assist clients with policy changes billing inquiries claims and general insurance questions Educate clients on available coverages products and discounts Maintain accurate records in our CRM and carrier systems Collaborate with agents and producers to ensure seamless customer experience Support retention efforts by identifying opportunities for cross selling and upselling Translate documents and communicate with Spanish speaking clients to ensure full understanding of policy details Qualifications High school diploma or equivalent required; college degree a plus4 40 CustomerService License required or ability to obtain one1 years of experience in insurance or a customerservice related role preferred Strong communication and interpersonal skills Detail oriented with excellent organizational abilities Proficient in Microsoft Office Suite and comfortable learning new software Why Join Us Opportunities for career growth and professional development Supportive team environment Work that makes a difference in peoples lives
$26k-32k yearly est. 2d ago
SBA Credit Risk Team Lead
Valley Bank 4.4
Customer service supervisor job in Tampa, FL
The SBA Credit Risk Team Lead is responsible for all underwriting activities related to new and existing credit transactions with moderate to higher complexity including client diligence, structuring, and the required analysis and preparation of the underwriting package. They will also manage a team, focused on SBA 7a lending.
Responsibilities include, but are not limited to:
Proactively communicates with Loan Officers and assigned Credit Portfolio Managers during the underwriting, approval and portfolio management processes.
Review and circulate credit packages and modifications for approval. Ensure packages are updated as required by approvers.
Underwrite complex new loan requests and modifications.
Coordinate with the assigned Commercial Loan Officers, Loan Officer Assistants and Direct Reports all activities required to complete a credit package.
Completes performance evaluations, reviews and approves timecards and all other manager related activities for his/her direct reports.
Prepare effective packages for credit approval circulation and to present packages to the required level of credit authority.
Obtain, and monitor various loan portfolio reports such as Maturing Loans, Past-Due Loans, Annual Reviews and proactively assist lenders with requisite action plans.
Assure that credits are accurately risk rated and credits are properly monitored and reported.
Adhere and comply with all requirements of Regulation B Adverse Action Procedures -- Florida Division.
Create and maintain current BSA Information.
Adhere and comply with all requirements of watch list and EDD procedures.
Manage and track covenants, borrowing bases, A-R Ageing, etc. for their accounts.
Assist in preparation of quarterly CLMR reports.
Advise Lenders on all matters related to the Bank's Credit Policy and related Procedures/Forms.
As time allows conduct annual site visits, attend loan closings and other tasks required to support assigned lenders.
Required Skills:
Knowledge of SBA 7a Underwriting
Knowledge of credit underwriting, accounting and loan documentation with the ability to.
Ability to effectively communicate credit concerns and formulate alternate loan structures to customers, business unit team leaders, department heads and senior management.
Proficient computer skills using Microsoft Word, Excel and Outlook.
Strong level of interpersonal and social skills needed to interact with loan officers, administrative staff and customers.
Strong personal time management skills.
Strong mathematical skills.
Strong credit skills.
Strong administrative skills.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions.
Required Experience:
High School Diploma or GED and a minimum of seven years of experience in a commercial lending environment in a credit-oriented and underwriting position.
Bachelor's degree, completion of a formal credit training program, and prior supervisory experience is preferred.
Full-time/Part-time
Full-time
FLSA
Exempt
Location(s).
405 N Westshore Blvd, Tampa, Florida 33609, United States
180 Fountain Pkwy N Suite 200, St Petersburg, Florida 33716, United States
Total Rewards Summary
We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.
In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.
Job Details
Pay Range $110,600.00 - $195,700.00 / year
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
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$45k-84k yearly est. 5d ago
LTSS Service Care Manager
Pyramid Consulting, Inc. 4.1
Customer service supervisor job in Holiday, FL
Immediate need for a talented LTSS Service Care Manager. This is a 12+ Months Contract to Hire opportunity with long-term potential and is located in West Pasco (Bayonet Point, Hudson, Port Richey, New Port Richey, Trinity, Holiday FL(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-00875
Pay Range: $26 - $29/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
This role involves managing a large caseload of elderly LTSS Medicaid members through field-based assessments, care planning, service coordination, and monthly in-person or telephonic visits.
Responsibilities include monitoring service delivery, resolving gaps, supporting discharge planning, documenting within 24 hours, and collaborating with providers.
Key Requirements and Technology Experience:
Key Skills; Case Management, Long Term Care, Field Visits.
Requires 2+ years of field case management, strong EMR and technical skills, and extensive long-term care experience.
Bachelor's degree and 2+ years of Care Management experience (field experience is a must).
Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$26-29 hourly 4d ago
Team Lead ICU Cardiology Nights
Adventhealth 4.7
Customer service supervisor job in Tampa, FL
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
Night (United States of America)
**Address:**
3100 E FLETCHER AVE
**City:**
TAMPA
**State:**
Florida
**Postal Code:**
33613
**Job Description:**
$10,000 Sign-On Bonus *For Eligible Candidates
$10,000 Relocation Bonus *For Eligible Candidates
Schedule: 7:00 p.m.-7:00 a.m.
+ Prepares monthly schedules for the assigned unit, ensuring coverage for all cases scheduled and add-on cases.
+ Assists with performance appraisals, corrective actions, and counseling. Provides required documentation for personnel files in a timely manner. Utilizes time effectively and accomplish duties within the necessary timeframe with minimal supervision. Other duties as assigned.
+ Communicates courteously with internal and external customers in person or on the telephone. Demonstrates respect for co-workers and develops positive working relationships with other departments.
**The expertise and experiences you'll need to succeed:**
**QUALIFICATION REQUIREMENTS:**
Associate's of Nursing (Required), Bachelor's of NursingAdvanced Cardiac Life Support Cert (ACLS) - RQI Resuscitation Quality Improvement, Basic Life Support - CPR Cert (BLS) - RQI Resuscitation Quality Improvement, Neonatal Resuscitation Program (NRP) - EV Accredited Issuing Body, NIH Stroke Scale (NIHSS) - EV Accredited Issuing Body, Pediatric Advanced Life Support Cert (PALS) - RQI Resuscitation Quality Improvement, Registered Nurse (RN) - EV Accredited Issuing Body
**Pay Range:**
$32.76 - $57.47
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Registered Nurse
**Organization:** AdventHealth Tampa
**Schedule:** Full time
**Shift:** Night
**Req ID:** 150658338
$29k-60k yearly est. 2d ago
Customer Service Delivery Advocate
Carvana Company 4.1
Customer service supervisor job in Tampa, FL
Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's d CustomerService, Advocate, Delivery, Service, Customer, Performance, Retail, Automotive
$30k-34k yearly est. 2d ago
Front Desk/Customer Service
Arch Amenities Group
Customer service supervisor job in Tampa, FL
Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Front Desk Associate. This position will be located at The Epicurean Hotel at the prestigious Spa Evangeline. The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness.
Responsibilities:
Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
Adheres to policies of the facility and Arch Amenities Group.
Reports any incident or accident to the Facility Manager.
Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
Maintains a monthly inventory of supplies and or products, when applicable.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
Greets each and every guest with a smile and direct eye contact.
Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
Keeps area clear of clutter and personal effects.
Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
Informs facility manager of any member, guest, or facility issues.
Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
Additional duties as assigned.
Qualifications:
High School diploma but college degree preferred.
Customerservice experience
Previous experience handling money
Excellent communication, customerservice skills, and work ethic
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written skills
Energetic, enthusiastic and motivational
Strong team player
Proficient in appropriate computer skills and office equipment
Ability to lift 25 lbs.
Availability to work nights, weekends and holidays
Availability to stand for long periods of time
This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
$23k-34k yearly est. 2d ago
Advisor Development Program Client Associate
Bank of America Corporation 4.7
Customer service supervisor job in Sarasota, FL
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
Job Description:
The Wealth Management Client Associate - Advisor Development Program (WMCA - ADP) role is an entry role into our Advisor Development Program where the destination role is becoming a full-scale Financial Advisor at Merrill. This progression role is responsible for providing client service support to Financial Advisors (FAs).
As a WMCA - ADP your journey begins by obtaining your Securities Industry licenses, where you will receive dedicated study time for your Securities Industry Essentials [SIE], Series 7, and Series 66 Exams. Your SIE, Series 7 & 66 must be obtained within 120 days; (63 & 65 accepted, in lieu of 66, if previously held). Once you obtain your licenses, you will be taught the foundational skills needed to be a WMCA - ADP.
This job is responsible for providing client service support to multiple FAs. Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients and acting as a resource for FAs on the team.
Once you have reached your key milestones, including proficiency in your current role and the completion of experiential activities showcasing your ability to become an advisor, you will then progress into the next stage of the Advisor Development Program, beginning building a book of business as a Financial Advisor trainee. You will complete dedicated training preparing you for this role and once complete you will continue to work in a Merrill office where you will be acquiring, building, and managing client relationships while considering a client's complex financial picture and guiding them with advice and solutions.
Once you complete your performance requirements as a Financial Advisor trainee you will reach the ultimate destination of becoming a Merrill Financial Advisor. You will be supported along the way with dedicated programs, tools, and resources throughout your career journey.
The Advisor Development Program consists of progressive roles to ultimately become a Merrill Financial Advisor. Our progressive roles in the Advisor Development Program engage in:
Developing a book of business in order to meet and exceed established performance hurdles
Effectively prioritizing and sourcing prospective clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate internal specialists, and executing highly customized solutions to meet client needs
Recommending investment products and services that are suitable for prospects based on their objectives, resources, time horizon, risk profile and preferences
Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance and personal growth and development according to both a day-to-day and longer-term planning
Organizing and managing resources (time, people, budget) to run a productive practice
Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client
Completing mandated training, assessments, performance goals and continuing education requirements
We'll help you
Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success.
Get training and one-on-one coaching from our-award winning Academy at Bank of America and local leadership who are invested in your success.
Grow your business knowledge by using a defined consultative approach to systematically identify client needs and appropriate solutions.
Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence and recommend strategies to help achieve their financial goals and life priorities.
Collaborate with core banking and investment partners. Connect to all the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs.
Required Qualifications:
Displays confidence working as a self-starter in a sales role
Builds strong client relationships through effective communication and collaboration
Displays a proactive mindset and effective time management
Demonstrates a results-driven growth mindset and prioritizes client interests
Identifies appropriate client solutions through application of learnings and new information
Exceptional interpersonal and relationship building skills
Effective communication skills (written and verbal)
Proven ability to quickly build trust and credibility
Proven ability to assess needs of and recommend appropriate solutions
Proven ability to work both collaboratively on a team with key partners and independently
Proven ability to listen and probe for clarity and understanding
Entrepreneurial mindset with a proven ability to source clients through extensive prospecting and networking
Strong follow-through skills
Computer/technical literacy and proficiency in applications such as Microsoft Suite
Desired Qualifications:
Bachelor's degree and/or a minimum of one year of work experience
Learns and adapts to new technology or applications
Executes multiple tasks simultaneously
Job Responsibilities:
Partners with Financial Advisors, Client Relationship Managers, and Market Supervision Managers on all aspects of client servicing, risk, investments, and banking products, while receiving appropriate guidance and escalating issues as needed
Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
Performs general business growth support functions aligned to the role of the Client Associate or Wealth Management Client Associate, providing business development, investment solutions, and/or business management support to multiple FAs
Skills:
Account Management
Client Management
Customer and Client Focus
Issue Management
Oral Communications
Business Development
Client Solutions Advisory
Pipeline Management
Prioritization
Trade Operations Management
Administrative Services
Client Investments Management
Emotional Intelligence
Referral Identification
Written Communications
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.
Shift:
1st shift (United States of America)
Hours Per Week:
37.5
$37k-47k yearly est. 2d ago
Service Manager
Bridgestone Americas 4.7
Customer service supervisor job in Riverview, FL
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
**Job Category**
Retail
**Position Summary**
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Pay Range: $19.57 - $29.36
**Responsibilities**
+ Assign and schedule work duties to auto service staff according to individual skill level.
+ Serve all automotive service needs of customers.
+ Oversee the hiring and training of an effective auto service team.
+ Ensure high teammate retention.
+ Maintain compliance with quality standards.
+ Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
+ Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
+ Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
+ Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
+ Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
**Minimum Qualifications**
+ High School Diploma or equivalent.
+ 4 years of auto service technical experience.
+ 1 year of service manager or service writer experience.
+ Problem solving - customer complaints.
+ Aptitude to manage inventory, scheduling, equipment maintenance, etc.
+ Capacity to lead and coach others.
+ Teammate and customer/communication skills.
+ Ability to recruit and select technicians successfully according to store requirements.
+ Willingness to continue education and remain current in automotive repair issues.
+ Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
**PREFERRED QUALIFICATIONS**
+ 2 year degree or equivalent.
**OUR CREW KNOWS** **BENEFITS**
+ Medical, Dental and Vision - Starting day 1 for all our teammates
+ Paid vacation and holidays
+ On-the-job training and company-funded ASE certifications
+ Flexible work schedule
+ 401(k) match
+ On demand pay (daily pay) program available
**OUR VALUES GIVE BACK TO** **YOU**
+ Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
+ Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
+ Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
**At Bridgestone, you are Free to Be**
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
**What we offer**
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.
+ The opportunity to develop and grow, through training and regular mentorship.
+ Corporate Social Responsibility activities.
+ A truly global, dynamic and challenging work environment.
+ Agility and work/life effectiveness and your long-term well-being.
+ A diverse and inclusive team.
_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._
**Employment Eligibility**
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
How much does a customer service supervisor earn in Bradenton, FL?
The average customer service supervisor in Bradenton, FL earns between $27,000 and $57,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Bradenton, FL