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Customer Service Specialist (Big Y Express)
Big Y 4.6
Customer service supervisor job in Milford, CT
The CustomerService Specialist Big Y Express is responsible for providing customers with an exceptional and rewarding experience in the convenience and fuel areas of Big Y. The CustomerService Specialist BYE is responsible for accurately processing customer transactions and maintaining store conditions to include proper ordering, inventory, production and food safety standards. Additionally, the CustomerService Specialist provides oversight in the Store Manager's absence.
Requirements
REQUIREMENTS:
Ability to represent and support Big Y's culture of caring while living our Mission & Vision.
Supports Big Y's Diversity, Equity and Inclusion initiatives.
Must project a clean and professional appearance.
Ability to operate within company policies, procedures, and standards.
Willingness to cross train and learn other areas as needed.
Ability to work a flexible schedule in accordance with the needs of the store.
Must be 18 years of age or older.
Pay Details
$18.35 - 24.35
Pay Rate Type
Hourly
$34k-40k yearly est. 7d ago
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WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Customer service supervisor job in Norwalk, CT
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25-45 hourly 60d+ ago
Industrial Customer Service Supervisor
Xecutive Recruitment Inc.
Customer service supervisor job in Stamford, CT
This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The CustomerService Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives.
The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment.
Core Duties
Lead daily workflow and activity management for a team of customer-facing representatives.
Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals.
Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests.
Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems.
Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution.
Review performance data and service metrics to identify trends, gaps, and improvement opportunities.
Address escalated customer concerns and support resolution efforts to maintain strong client relationships.
Facilitate onboarding and ongoing training for new and existing team members.
Identify and implement process enhancements that improve efficiency and customer experience.
Ensure adherence to all workplace safety standards and operational policies.
Support sales-related administrative activities, including order entry and quote support.
Manage corrective actions related to customer feedback or service discrepancies.
Perform additional responsibilities as assigned.
Leadership & Professional Competencies
Strong ability to lead, motivate, and influence teams toward measurable results.
Customer-focused mindset with sound judgment in problem-solving and decision-making.
Ability to balance independent decision-making with collaboration across departments.
Effective communicator with a professional, confident presence in written and verbal interactions.
Comfortable managing priorities in a high-volume, deadline-driven environment.
Demonstrated capability to navigate challenging customer situations calmly and professionally.
Technical curiosity and aptitude to understand product specifications, documentation, and usage.
Proven experience managing people and driving accountability.
Required Background
Several years of experience in a customer-facing support or service role within a business-to-business setting.
Prior experience in a supervisory, lead, or team management capacity.
Hands-on experience working with customer management and enterprise systems.
Track record of managing multiple priorities in fast-paced operational environments.
Proficiency with common business software tools.
Flexibility to support varying schedules and operational needs.
Dependable transportation.
Preferred Experience
Exposure to operational, manufacturing, or distribution-based environments.
$38k-57k yearly est. 3d ago
Bilingual Licensed Insurance Customer Service
Steve Pescetti-State Farm Agency
Customer service supervisor job in Mastic, NY
Salary: $48000.0 - $65000.0/year Experience: 1 Year(s) Bilingual Licensed Insurance CustomerService (Spanish/English) State Farm Agent - Mastic, NY | In-Office P&C Insurance Licensed and bilingual in Spanish/English? Join a busy State Farm agency providing customerservice, policy support, and coverage guidance. Base pay + bonus, PTO, retirement, growth opportunity. Apply today.
(Requirements: Active P&C license, bilingual Spanish/English, in-office Mastic, NY)
PIdeb288***********8-39390988
$48k-65k yearly 1d ago
Customer Service Representative
American Leak Detection, Inc. 3.8
Customer service supervisor job in Bridgeport, CT
Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General wor CustomerService Representative, CustomerService, Customer Experience, Representative, Retail, Construction
$31k-39k yearly est. 4d ago
Service Manager
Bradley-Morris, Inc. 4.2
Customer service supervisor job in Shelton, CT
This organization has been active since 1988 in the field of advanced microwave sample preparation. They are looking to add a Service Manager to their team. With over thirty patents and more than 20, 000 instruments installed worldwide covering large Service Manager, Manager, Field Service, Microwave, Retail, Staffing
$63k-91k yearly est. 2d ago
Customer Account Representative Manufacturing
Arcmed
Customer service supervisor job in Danbury, CT
***Must have Manufacturing Experience***
The Customer Account Representative maintains quality relationships, services the needs of customers and troubleshoots order progress and any issues that may arise in the plant while maximizing sales potential. The Customer Account Representative will function as a liaison between internal teams and the customer to facilitate information gathering and coordinating cross functional meetings to resolve any emerging problems that our customer accounts may face with accuracy and efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Customer Account Representative (CAR) at Arcmed Group is responsible for understanding customer needs, communicating them effectively to production, and completing the communication loop back to customers. This includes but is not limited to managing incoming orders, answering questions, and solving problems for customers and prospects.
Entering orders and confirming changes in Arcmed's ERP system. Sending confirmations to customers promptly.
Working with production supervisors, procurement, and planning to solve problems and meet customer needs. Occasionally, this means going onto the production floor to get to the root cause of issues and designing creative solutions.
As part of an account team, the CAR works with Applications Engineers, Key Accounts Executives, and Distribution Sales Manager to achieve company sales goals by account.
Performing tasks and duties in support of CustomerService as required by Customer Experience Manager, the VP of Sales & Marketing, or other managers
EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS
At least 3-5 years' customerservice experience in a manufacturing company.
Bachelor's Degree or equivalent desired.
Strong attention to detail and organization skills required.
Demonstrate ability to interact and cooperate with all company employees, and customers maintain professional relationships that meet company core values.
Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Take a hands-on approach to finding solutions to problems.
Excellent ability to communicate orally and in writing in English.
Well-developed literacy, numeracy, and computer skills with a technical aptitude.
Ability to work in a fast-paced environment where employees strive to meet challenging customer expectations.
COMPUTER AND SOFTWARE REQUIREMENTS
Experience with Epicor ERP is a plus.
Microsoft: Office 365; SharePoint; Teams; and OneNote preferred.
Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
Ability to work with general office equipment.
Ability to work with and understand databases is necessary and the ability to learn technical skills.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.
Must have enough endurance to perform tasks over extended periods of time.
Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.
Must be able to listen and respond to questions and instructions.
Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship
.
The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.
$33k-44k yearly est. 4d ago
Aviation Front Desk Customer Service Representative
Atlantic Aviation FBO Inc.
Customer service supervisor job in White Plains, NY
Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where they can build relationships and exceed customer expectations.
$31k-40k yearly est. 7d ago
Customer Service Representative - State Farm Agent Team Member
Brian Gill-State Farm Agent
Customer service supervisor job in Melville, NY
Benefits:
401(k) matching
Competitive salary
Opportunity for advancement
Paid time off
Profit sharing
Training & development
ROLE DESCRIPTION: As a Team Member with The Brian M. Gill Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
Bilingual preferred
$31k-39k yearly est. 7d ago
Client Services Associate
Radium Search
Customer service supervisor job in Hauppauge, NY
Relationship Manager
Wealth Management | On-Site | Hauppauge, NY
Our client is a highly respected, fast-growing wealth management firm with a strong reputation for delivering exceptional client service and meaningful financial outcomes. They are seeking a Relationship Manager to play a mission-critical role supporting advisors and ensuring a first-class client experience at every touchpoint.
This opportunity is ideal for a Relationship Manager who thrives in a high-performance, service-first environment, enjoys positive and purposeful client conversations, and wants to grow within a modern, people-centric RIA.
This is a full-time, on-site W-2 position based in Hauppauge, NY.
Role Overview
The Relationship Manager serves as the operational backbone of the advisory team, supporting advisors by executing with precision, coordinating client deliverables, and ensuring all client interactions are handled with professionalism, warmth, and urgency.
This is a client-facing role that plays a critical part in both the firm's service model and its ongoing growth objectives. You will work closely with advisors, operations, custodians, and external professionals to service existing client relationships and support the onboarding of new clients.
Key Responsibilities
Deliver white-glove service to clients with speed, accuracy, and professionalism
Prepare for client meetings and proposals with exceptional attention to detail
Draft and manage client communications via email, phone, and written correspondence
Participate in client meetings, document notes (with AI support), and manage follow-ups
Gather and organize information to support comprehensive financial planning
Prepare, process, and track all custodial paperwork (new accounts, asset movement, money requests, transfers, etc.)
Maintain meticulous CRM documentation of all client communications, tasks, and appointments
Assist with account maintenance, asset allocations, and quarterly reporting
Serve as the first line of response for client inquiries across email and phone
Build and deepen client relationships with empathy, connection, and professionalism
Partner with operations to proactively resolve custodial issues and escalate when appropriate
Adhere to all firm and industry supervisory and compliance requirements
Participate in firm meetings, training, client events, and continuing education
Support additional service-related responsibilities as required
Candidate Profile
Service-oriented with a genuine interest in caring for clients
Exceptionally organized, dependable, and detail-oriented
Calm, professional, and effective in a fast-paced environment
Process-driven with strong ownership and accountability
Excellent time management and multitasking capabilities
Comfortable using CRM and workflow tools (Salesforce preferred)
Experience with financial services technology including MoneyGuidePro, Holistiplan, DocuSign, and Zocks
3-5 years of experience in financial services (RIA experience strongly preferred)
Strong working knowledge of Schwab custodial operations
Open to learning and adopting new technology as systems evolve
Licensing & Education
Series 65 required
Bachelor's degree strongly preferred
CFP certification or desire to pursue
Strong understanding of client confidentiality and discretion
Clean U-4 and U-5 history
Reporting & Collaboration
Reports to: Lead Advisor
Functional Area: Client Success / Operations
Works closely with: Advisors, Operations, Administrative Support, Corporate RIA partners, Custodians, and Service Providers
Compensation & Benefits
Base Salary: $70,000 - $90,000
Bonus: Performance-based, tied to individual and firm objectives
Employment Type: Full-time W-2
Benefits: Medical, dental, vision, 401(k) with match, PTO, and firmwide benefits
Career Development: Clear progression and professional growth opportunities
$70k-90k yearly 22h ago
Service Manager
Bridgestone Americas 4.7
Customer service supervisor job in Lindenhurst, NY
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
**Job Category**
Retail
**Position Summary**
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Pay Range: $24.72 - $37.08
**Responsibilities**
+ Assign and schedule work duties to auto service staff according to individual skill level.
+ Serve all automotive service needs of customers.
+ Oversee the hiring and training of an effective auto service team.
+ Ensure high teammate retention.
+ Maintain compliance with quality standards.
+ Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
+ Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
+ Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
+ Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
+ Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
**Minimum Qualifications**
+ High School Diploma or equivalent.
+ 4 years of auto service technical experience.
+ 1 year of service manager or service writer experience.
+ Problem solving - customer complaints.
+ Aptitude to manage inventory, scheduling, equipment maintenance, etc.
+ Capacity to lead and coach others.
+ Teammate and customer/communication skills.
+ Ability to recruit and select technicians successfully according to store requirements.
+ Willingness to continue education and remain current in automotive repair issues.
+ Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
**PREFERRED QUALIFICATIONS**
+ 2 year degree or equivalent.
**OUR CREW KNOWS** **BENEFITS**
+ Medical, Dental and Vision - Starting day 1 for all our teammates
+ Paid vacation and holidays
+ On-the-job training and company-funded ASE certifications
+ Flexible work schedule
+ 401(k) match
+ On demand pay (daily pay) program available
**OUR VALUES GIVE BACK TO** **YOU**
+ Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
+ Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
+ Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
**At Bridgestone, you are Free to Be**
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
**What we offer**
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.
+ The opportunity to develop and grow, through training and regular mentorship.
+ Corporate Social Responsibility activities.
+ A truly global, dynamic and challenging work environment.
+ Agility and work/life effectiveness and your long-term well-being.
+ A diverse and inclusive team.
_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._
**Employment Eligibility**
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
$24.7-37.1 hourly 3d ago
Customer Service Representative
Esquire Bank 4.4
Customer service supervisor job in Jericho, NY
Basic Function:
The principal responsibility of this position is to create a welcoming environment for all clients while providing client support to our New York Branch. This individual will be the first point of contact for clients and internal partners.
Principal Responsibilities:
Answer and direct incoming telephone calls, take messages and greet customers in a friendly and courteous manner.
Assist customers with deposits, withdrawals, or payments and resolve client concerns.
Process transactions per customer requests. Transactions could include cash and check deposits, cash withdrawals or check cashing, issuing bank checks, debit card services, check ordering, online banking assistance, stop payments and wire transfers.
Open commercial and consumer accounts and assist customers with routine account related inquiries.
Respond to emails from clients in a timely manner and confirm with client that their request has been processed to their satisfaction.
Utilize Sales Force to track client interactions.
Assist with branch vault opening, closing and balancing procedures.
Inform customers about bank products and services.
Always maintain a professional appearance and demeanor.
Comply with all department Security, company policies, procedures, and regulations.
Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements.
Background and Experience:
High school diploma or equivalent required, and 1-3 years Teller/customerservice experience.
Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, and speak clearly to customers and employees.
Excellent organizational and time management skills.
Ability to work independently with little to no supervision.
Cash handling experience preferred.
High level of accountability, efficiency, and accuracy.
Prior CustomerService experience.
Microsoft Office and Excel skills. Salesforce experience preferred.
Location: Esquire Bank, Jericho, NY (On-site)
Full time - M-F 8:30 am - 5:30 pm
Estimated Salary Range:
$40,000 - $55,000 / year
Compensation may vary based on education, skills, qualifications and/or expertise.
$40k-55k yearly 3d ago
Customer Service Representative
Amphenol RF
Customer service supervisor job in Danbury, CT
JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years.
At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths.
The CustomerService Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The CustomerService Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics.
DUTIES AND RESPONSIBILITIES
Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity.
Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's.
Maintain and update customer master data, pricing, and delivery terms in ERP systems.
Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction.
Handle customer complaints and process returns and credits in a timely manner.
Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment.
Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission.
Provide backup within the CustomerService team as required.
Build sustainable relationships of trust through open and interactive communication.
Adhere to company procedures, guidelines and policies.
Any other Ad hoc duties as assigned by CustomerService Manager.
EDUCATION/EXPERIENCE REQUIREMENTS
Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment.
Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications.
Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment.
Hands-on experience with EDI transaction sets preferred.
Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions.
Positive attitude, reliable, highly organized and a strong attention to detail required.
Other requirements as necessary.
Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
$30k-38k yearly est. 3d ago
Customer Service Representative
Russell Tobin 4.1
Customer service supervisor job in Port Washington, NY
Russell Tobin's client is hiring a CustomerService Representative in Port Washington, NY
Employment Type: Contract
Pay rate:
English Speaker - $17.50
French Speaker - $20
Responsibilities:
Answer incoming calls and process customer orders.
Troubleshoot technical issues, particularly related to electrical and IT systems, and communicate solutions clearly.
Resolve customer complaints while maintaining composure and professionalism.
Document customer interactions accurately and track call types.
Follow up with customers regarding order status, shipping, and stock availability.
Maintain support service levels consistent with Luxottica's standards.
Perform all other duties as assigned.
Requirements:
High school diploma or equivalent.
Minimum 1 year of experience in customerservice, hospitality, or call center environments.
Excellent telephone etiquette and communication skills (verbal and written).
Strong PC skills including Microsoft Office (Word, Excel) and internet navigation.
Ability to prioritize tasks, manage time efficiently, and work well in a team environment.
Demonstrated listening and comprehension skills.
Nice to have:
Higher education degree.
Experience using SAP.
Knowledge of optical products and industry terminology.
Bilingual in French.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
$31k-37k yearly est. 22h ago
Client Services Team - Rye Brook
SLT 4.1
Customer service supervisor job in Port Chester, NY
CLIENT SERVICES TEAM - Rye Brook, NY
Reports To: Studio Manager
Employment Status: Part Time/Non-Exempt
KEY RESPONSIBILITIES
Greet and engage clients in a positive and friendly manner
Provide the highest level of client/customerservice and hospitality to all clients/prospective clients
Share pricing and class information with prospective clients
Deliver Megaformer machine demos to new clients
Complete studio tours with new clients
Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
Ensure complete knowledge of Mariana Tek system
Assist Management with day-to-day operations of the studio
Ensure prompt response to studio emails; notify Studio Manager if needed
Understand SLT product knowledge, policies and procedures for retail operations
Complete basic Megaformer machine maintenance
Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
Assist in retail inventory at the end of the month
Complete opening and/or closing checklists
Perform other studio duties as needed
QUALIFICATIONS
Mariana Tek software experience a plus
Leadership experience a plus
Must have superior customerservice skills
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently as well as on a team
Should have a strong ability to communicate clearly with team members, clients and senior management
Must be able to move and/or lift heavy items, up to 50 lbs.
WORK REQUIREMENTS
Must be available to work:
Minimum of three shifts per week; minimum 4 hours each
Ability to work flexible hours; early morning/late night/ weekends
Some holidays (open year-round)
SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$110k-159k yearly est. 60d+ ago
Customer Service Manager
Polarson
Customer service supervisor job in New Haven, CT
Basic Skills
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Social Skills
Actively looking for ways to help people.
Persuading others to change their minds or behavior.
Being aware of others' reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.
Bringing others together and trying to reconcile differences.
Complex Problem Solving Skills
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Analyzing needs and product requirements to create a design.
Writing computer programs for various purposes.
Generating or adapting equipment and technology to serve user needs.
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
System Skills
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills
Managing one's own time and the time of others.
Motivating, developing, and directing people as they work, identifying the best people for the job.
Determining how money will be spent to get the work done, and accounting for these expenditures.
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Desktop Computer Skills
Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.
Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations.
Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents
Task
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Solicit sales of new or additional services or products.
Order tests that could determine the causes of product malfunctions.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Work Activities
Getting Information
obtain information from individuals
Interacting With Computers
use computers to enter, access or retrieve data
Communicating with Persons Outside Organization
interview customers
write business correspondence
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Making Decisions and Solving Problems
make decisions
Updating and Using Relevant Knowledge
use knowledge of investigation techniques
use knowledge of written communication in sales work
use telephone communication techniques
Processing Information
examine financial documents to verify issue
calculate rates for organization's products or services
detect discrepancies on records or reports
Resolving Conflicts and Negotiating with Others
resolve customer or public complaints
Organizing, Planning, and Prioritizing Work
$57k-104k yearly est. 60d+ ago
J.P. Morgan Wealth Management - Client Service Team Lead - West Harrison, NY
JPMC
Customer service supervisor job in Harrison, NY
Join our dynamic team and become a pivotal force in shaping the future of client engagement at J.P. Morgan Wealth Management. As a leader in our organization, you will drive key business initiatives, foster a culture of client obsession, and empower our Private Client Investment Associates to deliver unparalleled service. With a focus on innovation, collaboration, and excellence, you will play a crucial role in enhancing our client experiences and strengthening our position as a trusted partner in wealth management. Embrace the opportunity to make a meaningful impact and advance your career in a supportive and inclusive environment.
As a Client Service Team Lead within the Private Client Investment Associates team, you will collaborate with leadership to orchestrate and communicate crucial business strategies. Your responsibilities will include bolstering the performance and growth of the associates through extensive onboarding, training, and regular in-field workshops designed to augment their proficiency and knowledge.
Job responsibilities
Facilitate the onboarding and training of Private Client Investment Associates, conducting workshops to boost their skills and effectiveness.
Identify and implement best practices to exceed client expectations, fostering a culture of client obsession within the team.
Provide field feedback to practice management on key initiatives and serve as a liaison between associates, advisors, and market directors.
Review and approve time and attendance records, maintain and update the Independent Advisor coverage report, and track revenue share agreements.
Assist in resolving various technology issues to ensure smooth operations.
Strengthen relationships with internal business partners, including One Chase partners and branch leadership, focusing on enhancing the employee experience and driving an inclusive culture.
Required qualifications, capabilities, and skills
3 + years proven experience leading teams and coaching in a client-focused environment
FINRA Series 7, 66 or 63/65, 9 & 10 required and the ability to hold registration in all 50 states and territory plus state Life and Health Insurance
Innovative thinker able to drive future engagement with clients to provide an exceptional experience
Creates a climate in which people want to do their best; motivated and empowers others by inviting input from each person and sharing ownership and visibility
Demonstrated ability to collaborate across J.P. Morgan Wealth Management and with other One Chase partners i.e. Consumer Banking & Business Banking
Strong communication skills, highly professional, attention to detail and excellent follow-through
High degree of Wealth and / or investment product and technology acumen
Ability to travel 25% of the time
$86k-145k yearly est. Auto-Apply 20d ago
Retail Customer Service Manager
Michaels 4.2
Customer service supervisor job in Westport, CT
Store - WESTPORT, CTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$18.25 - $23.30
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$18.3-23.3 hourly Auto-Apply 12d ago
J.P. Morgan Wealth Management - Client Service Team Lead - West Harrison, NY
Jpmorgan Chase & Co 4.8
Customer service supervisor job in Harrison, NY
JobID: 210698940 JobSchedule: Full time JobShift: Base Pay/Salary: West Harrison,NY $138,000-$183,000 Join our dynamic team and become a pivotal force in shaping the future of client engagement at J.P. Morgan Wealth Management. As a leader in our organization, you will drive key business initiatives, foster a culture of client obsession, and empower our Private Client Investment Associates to deliver unparalleled service. With a focus on innovation, collaboration, and excellence, you will play a crucial role in enhancing our client experiences and strengthening our position as a trusted partner in wealth management. Embrace the opportunity to make a meaningful impact and advance your career in a supportive and inclusive environment.
As a Client Service Team Lead within the Private Client Investment Associates team, you will collaborate with leadership to orchestrate and communicate crucial business strategies. Your responsibilities will include bolstering the performance and growth of the associates through extensive onboarding, training, and regular in-field workshops designed to augment their proficiency and knowledge.
Job responsibilities
* Facilitate the onboarding and training of Private Client Investment Associates, conducting workshops to boost their skills and effectiveness.
* Identify and implement best practices to exceed client expectations, fostering a culture of client obsession within the team.
* Provide field feedback to practice management on key initiatives and serve as a liaison between associates, advisors, and market directors.
* Review and approve time and attendance records, maintain and update the Independent Advisor coverage report, and track revenue share agreements.
* Assist in resolving various technology issues to ensure smooth operations.
* Strengthen relationships with internal business partners, including One Chase partners and branch leadership, focusing on enhancing the employee experience and driving an inclusive culture.
Required qualifications, capabilities, and skills
* 3 + years proven experience leading teams and coaching in a client-focused environment
* FINRA Series 7, 66 or 63/65, 9 & 10 required and the ability to hold registration in all 50 states and territory plus state Life and Health Insurance
* Innovative thinker able to drive future engagement with clients to provide an exceptional experience
* Creates a climate in which people want to do their best; motivated and empowers others by inviting input from each person and sharing ownership and visibility
* Demonstrated ability to collaborate across J.P. Morgan Wealth Management and with other One Chase partners i.e. Consumer Banking & Business Banking
* Strong communication skills, highly professional, attention to detail and excellent follow-through
* High degree of Wealth and / or investment product and technology acumen
* Ability to travel 25% of the time
$138k-183k yearly Auto-Apply 20d ago
Customer Service Manager
Raymour & Flanigan Furniture 4.6
Customer service supervisor job in Norwalk, CT
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Provide superior customerservice in every situation. Go above and beyond advocating for every customer opportunity and request.
* Successfully lead, build and develop a team for modeling service excellence
* Maintain associate payroll, benefit and performance information
* Hire, coach, mentor and develop associates
* Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
* Display initiative to succeed in an entrepreneurial culture.
* Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
* Multi- task within a fast paced service environment.
* Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
* Provide responsive communication of information to Director of Customer Care, associates and customers.
* Proactively resolve escalated customer issues.
* Able to identify opportunities and find solutions for continuous improvement
* Problem-solve, organize and balance multiple priorities within a fast-paced environment.
* Maintain composure when handling unexpected challenges and competing demands.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Minimum three years' management experience in a customerservice or retail environment.
* Proficient in PC-based applications.
* Leadership skills required.
* Bachelor's degree preferred.
* Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
How much does a customer service supervisor earn in Bridgeport, CT?
The average customer service supervisor in Bridgeport, CT earns between $31,000 and $69,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Bridgeport, CT
$46,000
What are the biggest employers of Customer Service Supervisors in Bridgeport, CT?
The biggest employers of Customer Service Supervisors in Bridgeport, CT are: