Customer service supervisor jobs in Bridgeport, CT

iNRCORE Group is a leading, vertically integrated provider of highly engineered, high-reliability, and high-performance passive electronic components. We are known for manufacturing proprietary magnetics, capacitors, resistors, filters, and more. We serve mission-critical data and power applications in the Defense, Aerospace & Avionics, Space, Smart Grid, Medical, AI/Data center, and Hi-Rel industrial markets. iNRCORE Group currently has fourteen (14) manufacturing facilities across the globe with more than one thousand (1000+) employees - and growing! Our business entities include company names such as Bicron, Coast Magnetics, DYCO, Gowanda, iNRCORE, Passive Plus, RCD, Sentran, TTE, and Vanguard Electronics. Our organization has a world-class reputation for innovation, quality products and expertise, and outstanding leadership. Our talented staff is what makes this all possible. We are actively seeking to hire highly skilled professionals to meet our growing demand and join our expanding team(s). We currently have an opening for a Customer Fulfillment Representative in our PPI facility, located in Huntington, NY. This position is critical to the success of PPI and will be supporting customer engagement, account management, and internal coordination to drive revenue growth. The Customer Fulfillment Representative serves as a key point of contact for customers, ensuring accurate order fulfillment, timely communication, and support throughout the sales process. This role reports directly to the Director of Program Management. The ideal candidate for this position should be technically proficient with a strong understanding of electronic components, experienced in managing customer accounts and driving sales growth, highly organized, detail-oriented, and results-driven. The candidate should also be skilled in building relationships, collaborating with cross-functional teams, and comfortable working in a fast-paced, technical sales environment. Details of the Role: The Customer Fulfillment Representative will be responsible for receiving & shipping product, preparing and issuing customer quotes, confirming and processing orders, rescheduling, and providing responsive customer service. This role emphasizes virtual communication and proactive outreach to maintain and grow relationships with OEMs, distributors, and contract manufacturers. You will coordinate and respond to customer requests for pricing and delivery, ensure compliance with export regulations and update CRM systems. Daily activities include direct communication with customers via phone, email, and electronic portals, coordinating with internal departments to meet customer requirements, and supporting outside sales representatives with information and leads. Duties and Responsibilities: Shipping: Receive parts from manufacturers and process documentation in ERP system. Allocate parts to orders, coordinate and adjust orders as needed to meet customer demands and requests. Knowledge of domestic and international shipping procedures required. Communicate with internal teams to ensure customer requirements and delivery expectations are met. Identify and collaborate change orders to meet customer demand internally with team members. Ensure compliance with export regulations and government/military contract requirements as instructed. Apply high attention to detail in reviewing orders to ensure accuracy and efficiency. Additional duties as instructed by management. Inside Sales: Serve as the primary point of contact for assigned customer accounts. Coordinate and respond to customer requests for price and delivery quotations, ensuring margin targets are met. Prepare and deliver accurate quotes and proposals and follow up to secure new orders. Process customer orders and maintain up-to-date account information in CRM tools. Expedite orders with suppliers when necessary. Support outside sales representatives with information and leads. Respond promptly to customer inquiries and resolve issues professionally both verbally and via email. Qualifying Attributes and Skills Bachelor's Degree in Business, or equivalent work-related experience (High School Diploma minimum; BA preferred). Minimum of 5 years of experience in customer facing shipping position(s) & customer service, preferably in electronic components or manufacturing. Strong understanding of electronic components and familiarity with defense, aerospace, and high-reliability markets. Excellent communication skills (oral and written) and strong interpersonal skills. Proficiency in shipping software, preferably Starship. Proficiency in Microsoft Office Suite and CRM tools. Excellent attention to detail and organizational skills, identifying issues, adjusting changes, and pivoting to different demands as they arise. Ability to manage multiple accounts, prioritize effectively, and meet deadlines. Positive and professional attitude with strong problem-solving skills. Ability to work independently and as part of a team. Some knowledge of compliance requirements for government and military contracts, including export regulations. iNRCORE and its affiliated entities are an equal opportunity employer with a full suite of benefits offered to full-time employees. Excellent earning potential with qualifying annual bonuses Health, Dental, and Vision Benefits Elective Flexible Spending and Dependent Care Accounts Company paid and elective buy-up Life & AD&D Insurance Company paid Short-Term Disability and Elective Long-Term Disability Elective Critical Illness, Hospital Indemnity, and Supplemental Accident Coverage Benefits 401(k) Retirement Savings Plan with qualifying Company match Company paid mental health and Employee Assistance Program (EAP) Paid Holidays and paid time off (PTO) Employee Discount Program (LifeMart via ADP) iNRCORE, LLC and its affiliated entities is an Equal Opportunity Employer. All qualified applicants will be considered.

Network Adjusters is seeking a friendly, organized, and proactive individual to join our customer service team in our New York office in Farmingdale. The ideal candidate has excellent communication and customer service skills. He/she has an excellent understanding of administrative and clerical procedures/systems and the ability to multitask in a paperless environment. Your primary role will be to enter claims, address inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. COMPANY DESCRIPTION: Network Adjusters, Inc. has been serving the insurance industry for almost seven decades and provides third-party claims administration and independent adjusting services to its clients. We offer flexible, cost-effective products tailored to the specific needs of our clients. Our services focus on achieving early claims resolution while maximizing savings on expenses and loss pay out. The company is located in Farmingdale, NY. RESPONIBILITIES: Communicate with clients, insureds, claimants and providers via phone and email Provide knowledgeable answers to questions about claims status and processes Work with internal departments to meet clients needs Data entry in various platforms, including claims intake, claims processing, preparing files for audits Provide claims and administrative support to Adjusters including but not limited to letters, forms, closings, filing of ISO, CIB and NICB Perform DMV, Locate, Asset and Police Report searches Faxing and copying, as needed QUALIFICATIONS: At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Working knowledge of Microsoft Office Suite and other office equipment Associate's degree or equivalent experience preferred Ability to learn new systems and adapt Clerical skills including data entry, record keeping, and confidentiality Highly organized, detail-oriented, able to multitask effectively, and work independently Experience working in an insurance or related business would be beneficial but is not required. PHYSICAL REQUIREMENTS/ADA: This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position as this role requires in-office presence. (This role is located in Farmingdale, NY) BENEFITS: • Training/Development and Growth opportunities • 401(k) with company match • Comprehensive health plans • Strong work/family and employee assistance programs • Flexible work hours • Comprehensive health plans including dental and vision coverage • Flexible spending account • Health insurance • Life insurance • Paid time off / company holidays • Referral program Starting pay for this position: $25.00 per hour

Basic Function: The principal responsibility of this position is to create a welcoming environment for all clients while providing client support to our New York Branch. This individual will be the first point of contact for clients and internal partners. Principal Responsibilities: Answer and direct incoming telephone calls, take messages and greet customers in a friendly and courteous manner. Assist customers with deposits, withdrawals, or payments and resolve client concerns. Process transactions per customer requests. Transactions could include cash and check deposits, cash withdrawals or check cashing, issuing bank checks, debit card services, check ordering, online banking assistance, stop payments and wire transfers. Open commercial and consumer accounts and assist customers with routine account related inquiries. Respond to emails from clients in a timely manner and confirm with client that their request has been processed to their satisfaction. Utilize Sales Force to track client interactions. Assist with branch vault opening, closing and balancing procedures. Inform customers about bank products and services. Always maintain a professional appearance and demeanor. Comply with all department Security, company policies, procedures, and regulations. Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements. Background and Experience: High school diploma or equivalent required, and 1-3 years Teller/customer service experience. Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, and speak clearly to customers and employees. Excellent organizational and time management skills. Ability to work independently with little to no supervision. Cash handling experience preferred. High level of accountability, efficiency, and accuracy. Prior Customer Service experience. Microsoft Office and Excel skills. Salesforce experience preferred. Location: Esquire Bank, Jericho, NY (On-site) Full time - M-F 8:30 am - 5:30 pm Estimated Salary Range: $40,000 - $55,000 / year Compensation may vary based on education, skills, qualifications and/or expertise.

JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years. At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths. The Customer Service Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The Customer Service Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics. DUTIES AND RESPONSIBILITIES Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity. Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's. Maintain and update customer master data, pricing, and delivery terms in ERP systems. Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction. Handle customer complaints and process returns and credits in a timely manner. Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment. Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission. Provide backup within the Customer Service team as required. Build sustainable relationships of trust through open and interactive communication. Adhere to company procedures, guidelines and policies. Any other Ad hoc duties as assigned by Customer Service Manager. EDUCATION/EXPERIENCE REQUIREMENTS Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment. Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications. Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment. Hands-on experience with EDI transaction sets preferred. Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions. Positive attitude, reliable, highly organized and a strong attention to detail required. Other requirements as necessary. Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

We're hiring a Customer Service Representative on a part-time basis for a growing client in Milford. This role is ideal for someone who thrives in a fast-paced, customer-driven environment and enjoys being a key player in ensuring smooth order processing and client satisfaction. Key Responsibilities: Serve as the primary point of contact for customers via phone, email, and online portals Accurately enter and manage orders in the ERP system, including sending order confirmations Provide timely updates on order status, shipping details, and general inquiries Onboard new customers by creating accounts and collecting necessary documentation Generate and send sales invoices upon order shipment Assist the sales team with preparing quotes for spare parts and product configurations Maintain detailed and accurate records of customer communications and transactions Support general administrative tasks and other duties as assigned Qualifications: Previous experience in customer service or inside sales (B2B/manufacturing industry experience is a plus) High school diploma required; some college coursework preferred Strong communication skills-both written and verbal Highly organized with strong attention to detail Able to multitask and adapt in a dynamic, start-up style environment Proficient in Microsoft Office (Word, Excel, Outlook) Experience with ERP or CRM software All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer

Title: Customer Service Representative / Inside Sales Pay Range: competitive salary, bonus opportunity Benefits: Employee Health Benefits 100% Covered, 401K Growth Opportunity: rapidly growing company that will have many opportunities for promotions Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Provide accurate information regarding products and services to enhance customer satisfaction. • Perform data entry tasks to maintain up-to-date customer records and interactions. • Conduct outbound calling to existing clients for follow up on customer feedback or promote new services. • Collaborate with team members to resolve complex customer issues effectively. • Maintain a positive attitude while managing multiple tasks in a fast-paced environment. Ideal Candidate Profile: • Excellent verbal and written communication skills • Strong client service orientation with the ability to empathize with customers' needs. • Experience with order management systems and CRM software is a plus. • Ability to communicate efficiently while engaging with customers on various platforms. • Sales experience is beneficial for promoting products and services effectively. • multilingual abilities are a plus

London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Add products and update content on London Jewelers website Maintain Brand pages on London Jewelers website updating banners, products and information Daily price and inventory updates on our website Resolve customer complaints in a professional manner Process orders, returns, and exchanges Track monthly store traffic report Daily cash report Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active Provide product and service information and guidance Maintain appointment requests for store locations Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Stay updated on product knowledge and company policies Follow daily task check list Maintain a positive and empathetic attitude toward customers Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. : * For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of New York. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Supervisor Customer Service position at ISP within the last 12 months.* Pay & Benefits Pay of $34.95 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you'll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings * Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit* * Competitive health insurance for you and your eligible dependents * Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. * Explore more benefits you'll love: ***************************************** The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents, and Skycaps at our Station. This role connects with many People to ensure the assignments of various Airport Operations Teams are completed with Safety as the top priority. The Customer Service Supervisor serves as a Leader by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates. Customer Service Supervisors seamlessly pivot from one task to another as needed and are strategic thinkers who communicate effectively while leading and supporting a Team. Additional details * The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. * U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way * Guide and lead team members using SWA talent management practices to coach, develop, and engage employees * Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment * Invest in leadership and self-growth through participating in continuous learning and development Responsibilities * Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction * Respond to and resolve Customer questions, requests, or complaints * Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance * Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently * Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding * Work with staff planning to build bids that are in line with department's hourly goals. * Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly * Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes * May perform other job duties as directed by Employee's Leaders Knowledge, Skills, and Abilities * Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction * Knowledge of applicable Collective Bargaining Agreements and their applications * Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources * Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology * Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems * Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources) * Ability to apply general rules to specific problems to produce answers that make sense * Ability to recognize and address performance and safety concerns in a timely manner * Ability to ensure all equipment is maintained and available for the operation Education * NA Experience * Fully functioning, broad knowledge in: * Airlines Operation Management * Customer Service Licensing/Certification * Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements * Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program * May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights Physical Abilities * Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time * Ability to communicate and interact with others in the English language to meet the demands of the job * Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job * Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. * Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period * Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions. * Ability to perform assigned duties in outdoor and inclement weather conditions Other Qualifications * Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines * Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986 * Must be at least 18 years of age * Must be able to comply with Company attendance standards as described in established guidelines * Pay amount doesn't guarantee employment for any particular period. 401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. * Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 12/11/2025

Full-time Description On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading! The position offers a $5,000 signing/relocation bonus. PURPOSE: The Manager of Customer Service is responsible for overseeing Customer Service operations at HVN while working in partnership with the Manager of Ramp Operations. This role ensures that Avelo delivers a safe, reliable, and caring experience for every Customer. The Manager leads a team of Supervisors and Customer-facing Crewmembers, instilling a culture of compliance, accountability, and exceptional service. The position reports directly to the Regional Manager and works closely with peer station leaders to ensure seamless operational and Customer experience performance across both HVN. RESPONSIBILITIES: Lead and manage Customer Service operations at HVN, serving as the primary station leader for all Customer-facing activities. Partner with the Manager of Ramp Operations to ensure cohesive and efficient management of HVN operations. Provide direct leadership, coaching, and support to station Supervisors, ensuring they are empowered to lead their teams effectively. Ensure strict adherence to all regulatory requirements, company policies, and standard operating procedures. Drive Customer experience excellence, resolving escalations and ensuring service recovery efforts uphold Avelo's standards. Manage day-to-day station performance, including on-time performance, baggage handling, Customer satisfaction, and compliance. Partner with the Regional Manager to develop and implement strategies that improve operational reliability and service delivery. Ensure adequate staffing coverage, including scheduling, shift assignments, and managing overtime as necessary. Monitor station metrics and provide regular reporting to the Regional Manager and senior leadership on station performance and improvement opportunities. Support new station initiatives, Crewmember training, and play a critical role in cultural alignment with Avelo's Soul of Service. Coordinate with OCC, Customer Support, and other internal departments to resolve operational challenges, irregular operations, and Customer concerns. Maintain readiness for emergency and irregular operations, ensuring Crewmembers are trained and prepared to respond appropriately. Requirements Minimum of five (5) years of airline Customer Service and/or Airport Operations experience. Minimum of three (3) years of leadership or management experience in a station or customer service setting. High School diploma (or equivalent) required; Bachelor's degree in aviation management, business administration, or a related field highly desired. Strong understanding of DOT, FAA, TSA, and ADA regulations. Must be Complaint Resolution Official (CRO) certified or able to become qualified within 30 days. Valid driver's license and ability to obtain airport-issued ID badges. Excellent communication, problem-solving, and decision-making skills. Ability to thrive in a fast-paced, high-pressure environment and work flexible hours, including nights, weekends, and holidays. X-FACTORS: Demonstrated ability to lead through change while fostering a positive and safe work environment. Experience managing multi-station responsibilities or working in a complex operational environment. Proven track record of driving operational performance and Customer experience improvements. KEY METRICS FOR SUCCESS: Achieve on-time performance (D:0 / A:14) and completion factor goals for HVN. Maintain Customer satisfaction scores (NPS) at or above company target and keep DOT complaint levels below industry average. Keep mishandled baggage rate (MBR) within target thresholds. Ensure 100% compliance with FAA, TSA, DOT, and ADA/CRO requirements. Foster Crewmember engagement and retention while providing consistent coaching and performance feedback. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.) Avelo is an Equal Opportunity Employer

On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: "To inspire travel" and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading! The position offers a $5,000 signing/relocation bonus. PURPOSE: The Manager of Customer Service is responsible for overseeing Customer Service operations at HVN while working in partnership with the Manager of Ramp Operations. This role ensures that Avelo delivers a safe, reliable, and caring experience for every Customer. The Manager leads a team of Supervisors and Customer-facing Crewmembers, instilling a culture of compliance, accountability, and exceptional service. The position reports directly to the Regional Manager and works closely with peer station leaders to ensure seamless operational and Customer experience performance across both HVN. RESPONSIBILITIES: * Lead and manage Customer Service operations at HVN, serving as the primary station leader for all Customer-facing activities. * Partner with the Manager of Ramp Operations to ensure cohesive and efficient management of HVN operations. * Provide direct leadership, coaching, and support to station Supervisors, ensuring they are empowered to lead their teams effectively. * Ensure strict adherence to all regulatory requirements, company policies, and standard operating procedures. * Drive Customer experience excellence, resolving escalations and ensuring service recovery efforts uphold Avelo's standards. * Manage day-to-day station performance, including on-time performance, baggage handling, Customer satisfaction, and compliance. * Partner with the Regional Manager to develop and implement strategies that improve operational reliability and service delivery. * Ensure adequate staffing coverage, including scheduling, shift assignments, and managing overtime as necessary. * Monitor station metrics and provide regular reporting to the Regional Manager and senior leadership on station performance and improvement opportunities. * Support new station initiatives, Crewmember training, and play a critical role in cultural alignment with Avelo's Soul of Service. * Coordinate with OCC, Customer Support, and other internal departments to resolve operational challenges, irregular operations, and Customer concerns. * Maintain readiness for emergency and irregular operations, ensuring Crewmembers are trained and prepared to respond appropriately. Requirements * Minimum of five (5) years of airline Customer Service and/or Airport Operations experience. * Minimum of three (3) years of leadership or management experience in a station or customer service setting. * High School diploma (or equivalent) required; Bachelor's degree in aviation management, business administration, or a related field highly desired. * Strong understanding of DOT, FAA, TSA, and ADA regulations. * Must be Complaint Resolution Official (CRO) certified or able to become qualified within 30 days. * Valid driver's license and ability to obtain airport-issued ID badges. * Excellent communication, problem-solving, and decision-making skills. * Ability to thrive in a fast-paced, high-pressure environment and work flexible hours, including nights, weekends, and holidays. X-FACTORS: * Demonstrated ability to lead through change while fostering a positive and safe work environment. * Experience managing multi-station responsibilities or working in a complex operational environment. * Proven track record of driving operational performance and Customer experience improvements. KEY METRICS FOR SUCCESS: * Achieve on-time performance (D:0 / A:14) and completion factor goals for HVN. * Maintain Customer satisfaction scores (NPS) at or above company target and keep DOT complaint levels below industry average. * Keep mishandled baggage rate (MBR) within target thresholds. * Ensure 100% compliance with FAA, TSA, DOT, and ADA/CRO requirements. * Foster Crewmember engagement and retention while providing consistent coaching and performance feedback. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.) Avelo is an Equal Opportunity Employer

Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work

Department Support Employment Type Full Time Location Melville, NY Workplace type Onsite Compensation $140,000 / year The impact you'll make What you will bring As a member of the KWI team you will receive About KWI KWI helps retailers maximize sales by uniting their online and in-store capabilities to deliver delightful shopper experiences. With KWI Merchandising and mobile POS, retailers can execute omnichannel flawlessly, and right at their fingertips - clienteling, endless aisle, mobile checkout with the latest payment options, inventory management, and ecommerce.

Job Description We are seeking a Full Time, Hourly, Front End Manager position. This is an hourly position that requires a flexible schedule to include nights, days, weekends, and holidays. The position reports to the Assistant Manager and is dedicated to Front End Supervisory functions, Cash Office processing duties, training and developing associates, managing customer service standards, problem solving, efficient front-end operations, and managing breaks and meals for maximum store coverage and service. Key Responsibilities: Coordinates coverage for and trains staff for Service Desk Functions may perform Service Desk functions as required Responds to and Solves Customer Service Inquiries Perform Cash Office Functions, research discrepancies ,follows up on all overages/shortages, maintains cash accountability Monitors Cashiers and Customer Flow Coordinates and Monitors Merchandise Returns Prepares and Monitors Front End Area for Efficient Operations Trains Cashiers Must have excellent customer services skills Qualifications: Previous Retail Supervisory Experience Required. Must have sufficient availability to work required schedules Ability to effectively communicate verbally and in writing with customers, associates and managers. Ability to read and interpret documents and reports such as: cash variance, sales reporting, various forms of tender, price tags, merchandise descriptions, in store signs, safety rules, operating and maintenance instructions and procedure manuals. Ability to perform basic addition, subtraction, multiplication and division. Ability to continually stand regularly bend, twist, stoop, climb (step stool/ladder) and reach handle, process, lift and push merchandise. Here at John's Farms, we pride ourselves on providing our customers with a happy, helpful and enjoyable shopping experience. In order to accomplish this, we rely on our employees to be respectful, kind and hard working. John's Farms has been a family-owned store for over 30 years with many employees joining that family and working there way up the ladder over the years. John's Farms is looking to provide a healthy, enjoyable and productive work environment for new employees for years to come. We are a single private store which makes our attention to detail greater and our hospitality unmatched to larger big chains. We look forward to working alongside you to continue to sever our community.

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary The Manager of Customer Engagement will play a crucial role in implementing programs designed to enhance customer lifetime value (LTV) of Optimum's customer base through effective product management and engagement initiatives. This position will focus on supporting the go-to-market (GTM) for Overbuilder Protention, Movers, & Referral Programs among others to help ensure that Optimum meets its annual objectives. Responsibilities * Assist in the development and execution of Base Management programs aimed at improving customer LTV through effective product management and engagement strategies. * Oversee day-to-day management of cross-functional go to market for key projects. Work with product, data / business intelligence, marketing, finance & others to support the execution of the GTM strategy to ensure alignment with corporate goals. * Contribute to designing and implementing engagement programs that strengthen customer relationships, increase product adoption, and improve overall satisfaction. * Help create and oversee customer referral programs that encourage existing customers and other audiences to refer new customers, boosting acquisition and brand loyalty. * Assist in implementing effective onboarding strategies to provide new customers with a seamless experience, facilitating early engagement and long-term retention. * Help manage the Mover program, ensuring customers who relocate have a smooth transition and continue to engage with Optimum's offerings. * Contribute to establishing metrics for evaluating the effectiveness of Base Management programs, utilizing data analytics to inform strategies and improvements. * Work closely with teams in Product, Marketing, Sales, and Customer Care to ensure alignment and contribute to the success of customer engagement initiatives. Qualifications * Minimum of 5 years of experience in customer engagement, product management, marketing or related fields, with a demonstrated ability to enhance customer lifetime value. * Bachelor's degree required; advanced degree preferred. * Solid understanding of the telecommunications or subscription service industries, with insights into customer behavior and market trends. * Strong analytical skills, with the ability to interpret data and develop actionable strategies. * Proven experience collaborating with cross-functional teams and managing projects from conception to execution. * Excellent communication and interpersonal skills, with the ability to influence stakeholders effectively. * Strategic thinker with a results-oriented approach, capable of developing and executing plans while addressing immediate challenges. * Experience in developing onboarding and referral programs that drive engagement and retention. * Ability to thrive in a fast-paced environment, efficiently managing multiple priorities and deadlines. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $150,000 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Job Details Waterbury, CT - Waterbury, CTDescription Customer Engagement Manager and Pricing Coordinator At Hubbard-Hall Inc., we've been helping manufacturers get better results with less chemistry, cost, and complexity for more than 175 years. With headquarters in Connecticut and manufacturing operations in South Carolina and Michigan, we combine deep technical expertise with best-in-class service and logistics. We're proud of our legacy-and even more excited about what's ahead. We're seeking a Customer Engagement Manager and Pricing Coordinator to ensure our sales processes are accurate, efficient, and customer-focused. This role is at the intersection of pricing management, customer account support, CRM oversight, and cross-functional collaboration. If you enjoy working with data, solving problems, and coordinating across teams to create a seamless customer experience, this is a great opportunity to make an impact. What You'll Do Pricing & Analysis: Review pricing and invoicing for accuracy, manage requests from sales and customer service, oversee account-specific pricing updates, and support audits by investigating low-margin items. CRM & Data Management: Maintain and improve CRM functionality, assist sales reps with system support, generate reports and customer lists, and ensure accurate account records. Customer Engagement: Serve as the primary contact for designated house accounts, provide customer communication when sales reps are unavailable, and support smooth processes for new and existing customers. Cross-Functional Collaboration: Partner with marketing on sales meetings and events, work with supply chain on forecasts and inventory, and coordinate with labs, operations, and finance on product and billing issues. Other Contributions: Support webchat coverage, maintain product line contact lists, report on key performance indicators, and contribute to internal projects and special initiatives. What You'll Bring Education: Bachelor's degree in business, marketing, or related field required. MBA or CSOP certification preferred. Experience: 5+ years in sales operations, pricing, or customer account management in a B2B or technical environment preferred. Technical Skills: Proficiency in CRM systems, Microsoft Office, and reporting/analytics tools (Excel, Tableau, etc.). Strengths: Strong organizational skills, attention to detail, and the ability to analyze data and turn it into actionable insights. Collaboration: Proven ability to partner across departments-sales, marketing, supply chain, customer service, finance-to achieve results. Mindset: Customer-focused, data-driven, and comfortable improving processes and solving problems. Lean Six Sigma experience a plus. Leadership: Ability to coach, motivate, and engage colleagues while driving accountability and results. Why Join Us At Hubbard-Hall, you'll join a company that values candor, speed, and respect-principles that guide how we serve customers and how we work together. In this role, you'll have the opportunity to influence both customer experience and pricing strategy, all while collaborating across the business to drive growth and success. Hubbard-Hall Inc. is an equal opportunity employer. Hubbard-Hall, Inc. does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

Store - LI-COMMACK, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $17.50 - $23.00 At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Supervisor of Meter Services, New York Division is responsible for the overall environment of the Meter Department, including office(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide direct supervision to the Westchester Meter Department, including a foreperson and 10 Servicepersons. The Supervisor will also assist, as needed, and support the day-to-day operations of the Rockland meter department consisting of a Leader and 14 Commercial Service Representatives. Reporting directly to the Manager of Metering, the Supervisor will also assist in the oversight of meter installation vendors, contacts with the NY regulator , and take the lead on special projects and corporate initiatives. This may also include supporting the Owego and Rhode Island metering functions. Primary Duties/Responsibilities: Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis. Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely. Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely. Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies. Manage call escalations for customers with appointments, and scheduling conflicts. Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division. Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs. Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BU's. Complete backflow certification in New York State and effectively manage Veolia' cross connection control program to ensure backflow devices for all customers meet regulations of NY State. Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives. Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies. As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management. Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results. Computer skills are required. Incumbent must have a passion for serving customers and providing an exceptional customer experience. Emergency Supervisor on call rotation required in Westchester. May be asked to provide coverage as needed in other office locations when deemed necessary. Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns. Qualifications Education/Experience/Background: Bachelor's Degree or 5 years of experience managing a team. Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance. Plumbing experience is a plus, but not required. Direct supervision of union workforce. Knowledge/Skills/Abilities: Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner. Knowledge of field service/metering operations. Leadership qualities needed to motivate and direct staff. Ability to multitask, handling multiple deadlines and projects. Strong oral, written, and interpersonal skills. Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public. Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc. Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions. Knowledge of NYS Regulations, meter testing and NY Sanitary Code. Budgeting for Meter Service operations. Required Certification/Licenses/Training: Valid Driver's License. New York State Backflow Testing Certification (not required for employment). Additional Information Pay Range: $73000 to $89000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job DescriptionSalary: $16.50 per hour CLIENT SERVICES TEAM Rye Brook, NY Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES Greet and engage clients in a positive and friendly manner Provide the highest level of client/customer service and hospitality to all clients/prospective clients Share pricing and class information with prospective clients Deliver Megaformer machine demos to new clients Complete studio tours with new clients Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience Ensure complete knowledge of Mariana Tek system Assist Management with day-to-day operations of the studio Ensure prompt response to studio emails; notify Studio Manager if needed Understand SLT product knowledge, policies and procedures for retail operations Complete basic Megaformer machine maintenance Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience Assist in retail inventory at the end of the month Complete opening and/or closing checklists Perform other studio duties as needed QUALIFICATIONS Mariana Tek software experience a plus Leadership experience a plus Must have superior customer service skills Must have excellent interpersonal skills and a service-oriented outlook Must be highly organized Ability to work independently as well as on a team Should have a strong ability to communicate clearly with team members, clients and senior management Must be able to move and/or lift heavy items, up to 50 lbs. WORK REQUIREMENTS Must be available to work: Minimum of three shifts per week; minimum 4 hours each Ability to work flexible hours; early morning/late night/ weekends Some holidays (open year-round) SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.