Customer service supervisor jobs in Glen Carbon, IL

Team Lead- Mortgage Time Type: Full time At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Position Summary This position performs a wide range of duties relating to the origination of residential mortgage loans for branch offices and outside referrals. Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives. Assume overall responsibility for the residential mortgage loan from application to closing on personal production. In addition, responsible for overall production of the team and the day-to-day management of each Loan Originator (LO). Effectively partner with fulfillment Operations to drive closed volume. This position is a leadership role. Primary Accountabilities People Manages a team of professionals in a customer-centric culture to excel in a fast-paced environment. Coaches, develops, and conducts performance management activities with direct and indirect reports. Identifies high-potential employees for advanced training and development opportunities. Effectively manages poor performers. Manages a team of at least 1 Mortgage Loan Originator (MLO) or Jr. Mortgage Loan Originator. Relationship Management and Sales Development Develops and nurtures relationships with referral sources to generate new business opportunities. Cultivates a sales-focused culture within the team and contributes to the development of effective marketing strategies. Fosters a culture of compliance and ethical sales practices. Ability to generate annual production in excess of $20 million. Manages personal and team production to achieve monthly production goals. Holds business plan reviews with sales team. Builds strategic and tactical plans for driving volume growth in assigned area. Participates in sales calls with Loan Originator's. Identifies opportunities for improvement in systems and procedures to enhance efficiency. Accountable for verifying all loan originators are in compliance with state and federal regulation, as well as policies and procedures set by the bank. Monitors quality levels of loan originators to insure adherence to standards. Serves as an intermediary for loan issues with processing, manager and underwriting manager. Provides support at bank sponsored events. Other The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in business, finance, real estate, or related field. Minimum of 3 years of experience leading teams with demonstrated success coaching and motivating team members. 5 years' experience in real estate/mortgage sales required. NMLS State License or Federal NMLS Registration. Strong entrepreneurial and business development/sales experience/skills. Knowledge of FHA, FNMA and FHLMS underwriting guidelines. Subject matter expert in mortgage compliance regulations. Business acumen and judgment- bank mortgage products, policies, and procedures. Needs analysis skills - analyzing information regarding customer income/debts, etc. Interpersonal/Persuasive/Influencing and negotiation skills. In-depth knowledge of conventional, government, and portfolio guidelines. Knowledge of residential mortgage processing, underwriting, and closing procedures. Knowledge of federal lending regulations governing real estate lending. Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence. Excellent organizational and time management skills. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at ****************. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PI73265c4ef750-37***********9

Patient's Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader in the Durable Medical Equipment Industry. This is a full-time employment position with great benefit package. We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid Policy as it relates to the Home Medical Equipment market. This individual would support the Sales Reps in the field along with Customer Service. Responsibilities Full-time Position - comes with full Benefits Package + Incentives Aptitude to multi task and have a highly self-disciplined work ethic Must be highly organized, focused, and motivated to work in our "St. Louis" office -working with our own Sales Representatives in their process of working referrals to making the delivery and helping our patients improve their mobility needs. Due to Medicare / Medicaid Policy changing frequently is critical to stay relevant. Require individual to be an excellent communicator. Activities includes phone calls to/from our patients, assist with scheduling deliveries, & support the paperwork workflow. Work in a collaborative environment where we learn and apply as a team. Qualifications and Compensation EXPERIENCE & EDUCATION Some College Preferred or Experience with Administrative Tasks COMPENSATION Salary is commensurate with experience Medical and Dental - (Full Time) 401K - Company Matching (Full Time) FSA - Flexible Spending Account (Full Time) Vacation and Holidays (Full Time) PC Gains - Profit Sharing We look forward to meeting serious candidates that have the aptitude to continue to learn. Please submit resume and references if you feel you would be a good match for this position. Best regards, Patient's Choice Management

The hourly range for this position is $14.25 to $15.00. This position is also eligible for incentive pay based on performance. Customer Accounts Advisor Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on full-time and part-time employment status.

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.50 Maximum Salary: $28.20 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Job Description Join Country Financial-Deric Blaha in Smithton, Illinois, where we are dedicated to delivering exceptional customer service and fostering strong community relationships. As a Customer Service Representative, you will become a pivotal part of our team, providing personalized support to our valued clients. At Country Financial, we believe in turning interactions into relationships by ensuring each customer feels heard, valued, and understood. This on-site role offers you the opportunity to engage directly with clients, assisting them with inquiries and providing tailored solutions that meet their needs. Our inviting office environment encourages collaboration and teamwork in delivering top-tier service. Our commitment to positive interactions makes this a rewarding position. If you're passionate about customer service and eager to contribute to a company that values its community roots, Country Financial-Deric Blaha welcomes you to apply for this role and be part of our dynamic team. Benefits Annual Base Salary + Bonus Opportunities Retirement Plan Hands on Training Mon-Fri Schedule Health Insurance Paid Time Off (PTO) Licensing Assistance Available Paid Holidays Appreciation Lunches Team Building Events Home/Work Life Balance Pay Raise Opportunities Bonus Opportunities Business Casual with Casual Friday Attire Responsibilities Client Interaction: Serve as the first point of contact for clients, addressing inquiries and providing accurate information regarding our financial products and services. Issue Resolution: Efficiently resolve client issues and escalations, ensuring satisfaction and fostering trust in our services. Account Maintenance: Help clients update and maintain their insurance accounts with the most current information. Information Dissemination: Educate clients on new insurance options and services available to them. Feedback Collection: Actively gather feedback from clients to enhance the customer service experience and improve our service delivery. Collaboration: Work closely with the financial advising team to ensure cohesive service and seamless client experiences. Requirements Education: High school diploma or equivalent required. Experience: Previous customer service experience preferred, especially within the financial services industry. Communication Skills: Strong verbal and written communication skills are essential. Problem-Solving: Ability to effectively address and resolve customer concerns and issues. Teamwork: Must work well within a team environment, collaborating with colleagues to provide high-quality service. Technology Skills: Proficiency in using computer systems and CRM software. Adaptability: Must be able to handle a diverse range of customer inquiries. Attention to Detail: Keen attention to accuracy and detail in documenting customer interactions and information. Availability: Must be able to work in office full-time in Smithton, Illinois.

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry. Dohrn is currently seeking a Full Time Customer Support Representative at our St Louis, MO terminal. Monday - Friday, hours can vary between 7:00am - 5:00pm Pay is $18.00/Hour Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more. POSITION SUMMARY: To provide exceptional Customer Service and assist customers with inquiries and issues, acting as a liaison between the customer and the company. Responsibilities ESSENTIAL FUNCTIONS: Field inbound emails, chats and calls providing exceptional customer experience Respond to inquiries with excellent verbal & written communication skills Trace and monitor accounts to ensure on-time delivery Assist with scheduling pickups and completing deliveries Educate, when possible, self-service options available to Customers Act as a problem-solver to customer issues accurately & efficiently that arise throughout the day Conduct account research & document fulfillment request Perform other duties as needed Excellent communication and active listening skills. May require occasional travel Qualifications MINIMUM REQUIREMENTS High School education or equivalent Valid Driver License Excellent communication skills- verbal, written & active listening Excellent Mindset Detail-oriented Proficient in Microsoft applications along with proficient computer systems and data entry Excellent attendance Strong problem-solving and conflict-resolution abilities. Patience and empathy to handle stressful situations calmly. Ability to multitask, manage time, and stay organized. Ability to work both independently and as part of a team WORKING CONDITIONS/PHYSICAL REQUIREMENTS Primarily sedentary work, which involves sitting most of the time May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; Visual Acuity including regular use of items including a computer screen or monitor Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

Customer Experience Assistant, Sales (Part-time) - St.Louis Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person at our St.Louis showroom location. Responsibilities May Include: Sales & Customer Service: * Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options. * Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality. * Guide customers to purchase, creating memorable and personalized experiences for each customer. * Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets. * Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product. * Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry. * Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. * Call customers to confirm showroom appointments and answer any pre-appointment questions. * Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. * Use our ERP system to manage your tasks and communicate cross-functionally. * Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. Showroom Coordination & Maintenance: * Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines. * Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed. * Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization. * Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. * Open and/or close the showroom and waiting area. What You Have: * A passion for the customer. You don't just like to help - you go above and beyond to provide the best possible experience to each customer that comes through the door. * A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets. * It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment. * Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. * Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! Bonus Points if You Have: * A bachelor's degree or equivalent preferred * Experience with an ERP or CRM system * A passion for socially and environmentally responsible organizations and products What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: * Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! * Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! * Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry. * Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps. * Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! * Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering. * 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. * Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. * Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice - we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You'll receive an email when we've received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other - our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Since 1961, Precoat Metals (**************** has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team. Job Description Are you a highly motivated self-starter with ability to think on your feet and looking to bring your previous customer service & manufacturing experience to an industry leader in a regional customer service management role? We have a great opportunity for you to do just that. As the Regional Customer Service Manager you will oversee a team of customer service professionals and coordinate information flow between customers & our plants to meet & exceed customer needs. Responsibilities in this leadership role include: • Supervises customer service representatives by providing day-to-day oversight including orienting, training, assigning, scheduling, and coaching . • Ensures accurate & timely customer communication. • Fills in for customer service representatives as needed. • Collaborates with CSR, sales & plant management to solve & investigate customer's long-standing or complex problems. • Regularly visits customers for the provision of one-to-one service. • Instrumental in facilitating new information requests from customers. • Provides recommendations & facilitates customer service resolutions with plants. • Coordinates information flow with other departments. • Collaborates & works with sales, general managers, plant managers and production managers to meet customer demands. • Resolves escalated matters in conjunctions with the VP, Customer Service. • Sets & directs plant scheduling plans, in concert with customer demand, plant & production control. Qualifications In addition to your Bachelor's degree preferred; external customer service & management training desired along with 3-5 years' experience in customer service, preferably in a manufacturing environment you will have the following: • Must be capable of flexibility and be easily accessible during off hours • Must be able to work in a team-oriented, fast-paced, sales environment • Proven track record of consistently achieving or exceeding goals • Proficient computer skills with Microsoft applications, Word, Excel and Outlook • Superior customer service and selling skills • Superb communication and interpersonal skills • Strong organizational skills with the ability to prioritize and multi-task • Detailed oriented and able to work independently • Ability to deal with conflict • Fequent Travel Additional Information Equal Opportunity Employer Precoat Metals is a Drug Free Work Place Precoat Metals will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B,J or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. INDHP We are an Equal Opportunity Employer. Precoat Metals is a Drug Free Workplace

About us Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere-from the office to special occasions (and everywhere in between). Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us? POSITION OVERVIEW Embraces our diverse, inclusive culture through their behaviors, participating in all activities related to providing a welcoming, safe, and inclusive environment to all associates and customers. The Concierge will greet all customers, model selling behaviors, contribute to the efforts to prevent shrink and raise and maintain safety awareness. RESPONSIBILITIES/ACCOUNTABILITIES Provides a presence at the store entrance that offers a welcoming, safe, and inclusive experience to all associates and customers. Prevents theft through customer service, teamwork, and communication with all employees. Offers exceptional customer service in the front of the store. Ensures that the Customer remains the top priority while balancing required tasks. Represents the Brand by adhering to Brand's dress code guidelines. Branded shirts will be provided to be worn with associates own dress pants. Leverages tools and takes action to drive operational excellence through Standard Operating Procedures (SOPs). Completes daily assigned tasks to ensure store runs smoothly and meets all Brand standards and guidelines. Assists with New Hire onboarding and ongoing Associate training relating to Asset Protection. Collaborates with internal partners to accomplish assigned tasks. Reports to work as scheduled; records time worked accurately by using Brand's Time and Attendance system; remains flexible to the needs of the business. Assists customers who have scannable QR code refunds at the front of the store. Assists customers with BOPIS Orders/Transactions. Places items on hold for customers and ensures hold policy is to company standard. Assists with line management on high volume sales days. Assists customers with ordering items online with company technology, i.e., iPad. Answers the store phone and assist customers over the phone. Assists the store team by completing coat and bag checks. Additional responsibilities as assigned by Store, District, Asset Protection Team, or Regional Leaders. POSITION REQUIREMENTS Ability to organize and prioritize assignments, meeting deadlines with minimal supervision. Communicates effectively with Customers, Managers, Store Associates, Peers, and Corporate partners. Contributes to team commitment and a positive, inclusive environment. Takes initiative and make decisions in a timely/urgent manner. ides by all company policies as well as any other standards communicated by management. Must be technology proficient and able to operate the Point of Sale (POS) System. Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts. Ability to maneuver around salesfloor, stockroom, office, lift upto 30 lbs., and retrieve and stock merchandise with or without a reasonable accommodation. Location: Store 1186-St Louis Galleria-ANN-Saint Louis, MO 63117Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

Job Description Longevity Experience Manager We're Mantality Health, an Agentis Longevity Clinic Agentis Longevity is pioneering care in hormone optimization therapy, peptides, exosomes, and other longevity-centric treatments - advancing patients to live longer, healthier, happier lives. We are here to transform longevity care as a trusted clinical partner for you. Mantality Health is one of our premier men's health clinics across the Midwest delivering exceptional clinical care to our patients over the past 10+ years. We are dedicated to helping our patients live more powerful lives through hormone replacement therapy & additional medical services. We're Looking for You As the Longevity Experience Manager (Clinic Manager) at Agentis, you are the heartbeat of the clinic. You will be responsible for running day-to-day operations with a focus on maintaining a consistent, high-touch patient experience that reflects the Agentis brand. This role requires a proactive leader who is as comfortable solving logistical problems as they are in cultivating a service-first, patient-centered, & team-obsessed culture. Who You Are You embody Agentis & Mantality values and demonstrate key competencies that ensure both patient and team success. Our values are essential for how we hire, lead, collaborate, and succeed together every day. Our Longevity Experience Managers create a space for our patients to receive the care they need and show up with a driven & positive mindset rooted in our mission, vision, and values. Our Values Integrity in Practice: We uphold the highest standards by proactively seeking solutions to improve lives. By shifting from a reactive to a preventative healthcare model, we ensure our actions consistently meet our patients' needs. Mission for Excellence: Excellence is at the heart of everything we do, driving us to achieve peak performance. We are committed to continuously advancing health and wellness, always striving for the next level. Passion for Impact: We believe in taking an active role in one's own well-being to drive breakthroughs. By focusing on quality outcomes, we provide hope and lasting health that leads to life-changing impacts for our patients. Accessibility: We make the transformative power of health accessible to patients nationwide, ensuring their needs are met as they take control of their well-being. By providing resources, guidance, affordability, and transparency, we empower patients to live longer and live well as they age. Clinical Quality: We focus on continuous improvement through innovation. We set the benchmark for Industry leading-quality, patient-centered care. Teamwork: By working together, we create comprehensive solutions that address the diverse needs of our patients, driving better outcomes and a stronger impact. What You'll Do Clinic Operations & Brand Representation Oversee all aspects of daily clinic operations including opening/closing procedures, staff management, and scheduling workflows. Ensure the environment reflects the Agentis standard - clean, efficient, and welcoming. Represent the Agentis brand with professionalism and integrity at every patient and staff touchpoint. Patient Experience & Culture Cultivate a positive, team-based culture within the clinic that prioritizes empathy, education, and efficiency. Work closely with the front desk and Patient Experience Specialist to ensure every patient interaction is seamless and supportive. Inventory & Administrative Oversight Manage ordering and tracking of medical supplies, retail inventory, and office necessities. Oversee front desk associates, setting expectations for performance, communication, and organization. Maintain accurate and up-to-date patient records in the clinic systems. Financial Operations Process patient payments and support billing workflows in coordination with the central billing team. Track and reconcile daily revenue, ensuring all financial processes are followed with precision. Performance & Outreach Work closely with the Provider to fill 75%+ of available appointment slots through local outreach, recall, and rescheduling. Monitor and report key operational and clinical KPIs including: Clinic Revenue Net Promoter Scores (NPS) for both Clinic and Providers Clinical Protocol Adherence at 95%+ consistency What You Have 2-4 years of experience managing operations in a healthcare, wellness, or retail setting. Strong leadership and organizational skills with the ability to juggle multiple priorities in a fast-paced environment. Familiarity with EMR, scheduling, CRM, and POS systems. Ability to manage a team with empathy, structure, and accountability. Passion for health, wellness, and helping others live longer, healthier lives. Measures of Success Patient Satisfaction Patient Retention & Growth Team Member Retention Clinic revenue growth YoY Cost & Supplies Management What We Offer Full-time position on-site in our premier clinics Healthcare & Financial Wellness Benefits Paid Time Off to recharge Ongoing training, mentorship, & growth opportunities Pay Range $70,000 - $80,000 Annual Base Salary + Bonus opportunity aligned with clinic, patient, & revenue targets Location: 2 Clinic locations: Chesterfield, MO (Mon, Tues, Wed) and St. Louis, MO (Tues, Thurs) Check us Out Agentislongevity.com Mantalityhealth.com Powered by JazzHR TNmROTD0xE

The Digital Customer Support Representative at Adrenaline is responsible for monitoring, maintaining, and supporting Adrenaline Digital Signage systems. This role involves proactively identifying and troubleshooting player issues, responding to alerts, escalating incidents when necessary, and ensuring system uptime and performance. The Digital Customer Support Representative collaborates with Field Service teams and external vendors to resolve service disruptions and performs routine maintenance to ensure network reliability. Strong analytical skills, attention to detail, and the ability to work under pressure are essential in this position. Accountabilities Open initial service instances with a service ticket. Contact site for specific troubleshooting situations. Walk through on system reboots as required. Offer first line troubleshooting support. Answer and close routine inquiries. Responsibilities First responder for reports of system trouble received from client email or phone call. Setup and ship hardware for service and installation needs. Coordinate with Network Operations Manager on broader issues. Manage Field Support schedules and site visits with Tech labor partner. Assist Field Support team when required on field service visits. Qualifications 2+ years' professional, customer service experience with a technology company Excellent communication skills Ability to multi-task effectively Highly driven and self-motivated Ability to accurately report on field situations Attention to detail coupled with sense of urgency Function well within a team environment Attention to detail Adrenaline is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. All employment decisions at Adrenaline are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Adrenaline will not tolerate discrimination or harassment based on any of these characteristics.

Store - St Louis, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Customer Experience / Mortgage Call Center Manager will supervise and monitor Customer Service activities, ensuring staff provides timely, friendly and effective service to customers while maximizing employee production and quality. As the Manager, you will provide oversight and coaching of staff to achieve department goals. The Customer Experience / Mortgage Call Center Manager will: Lead a team of Customer Experience Specialists focused on providing best in class consumer experience in the Mortgage Fulfillment Division Manage, monitor and measure the performance of queues and processes Manage daily queue and ensure all staff are adhering to schedules including shifts, specialty skills, vacations, meetings and training Oversee coordination within the division and across all areas within Pennymac to ensure consistent and proper execution Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality Support, recommend and implement technology initiatives Track, measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT) Analyze customer feedback and operational data to uncover trends, root causes of issues, and key areas for improvement in the customer journey Translate complex data insights into clear, actionable recommendations for cross-functional teams Collaborate closely with other functions to ensure customer pain points are prioritized Lead cross-functional projects and initiatives to implement process improvements and system changes that directly enhance the customer experience Routinely review staff performance of key metrics and work with staff daily to improve performance Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring Management experience in a Call Center Environment with proven strong customer service skills Ability to work with call monitoring tools/software Demonstrated success with pipeline management Financial Services and mortgage industry experience required Strong understanding of applicable Federal, State and Local mortgage regulations Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint) Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $65,000 - $100,000 Work Model OFFICE

Job Description Customer Service Manager Crystal Heating & Cooling - St louis area to SEMO and all areas in between! Base Salary: $100,000 to 120,000 annually, depending on experience, plus up to $30,000 in annual incentives, based on department performance Schedule: Monday - Friday, 7:30 AM to 4:30 PM (after-hours support as needed) About Crystal Heating & Cooling Since 1965, Crystal Heating & Cooling has been the trusted name in HVAC services across the Greater St. Louis Area. With over 40 rapid-response service trucks and a 6-time Carrier President's Award, we're recognized for our integrity, expertise, and commitment to exceptional customer experiences. As an employee-owned company (ESOP), we believe in empowering our team members through shared success. Our mission is simple: deliver superior quality service with honesty, reliability, and lasting relationships built on trust. Our Mission, Vision & Values Mission: Delivering superior quality service with integrity and dedication to lasting relationships. Vision: Setting a positive experience as a trusted HVAC partner through reliability, communication, and trust. Values: Empowering employees through ownership, aligning success for our company, our people, and our customers. Why Work with Us Competitive pay based on experience 100% employer-paid health, medical, and dental insurance for employees Company-provided cell phone and laptop Eligibility for ESOP shares after one year of employment 3 weeks of paid vacation 24/7 team support structure with after-hours resources The Opportunity We're looking for a Customer Service Manager to lead our service operations and ensure a seamless experience for every customer. This key leadership position oversees a team of customer service representatives, dispatchers, and service writers. This role also partners closely with our service supervisor and technicians to keep the department running smoothly and profitably. This role is ideal for a business-minded leader who thrives on solving problems, managing people, and improving customer service operations. HVAC experience is a plus, but not required. We're looking for someone with strong business acumen, leadership presence, and the ability to handle both people and process management. What You'll Do Lead, coach, and develop dispatchers and service writers to deliver best-in-class customer service Oversee day-to-day service operations, ensuring efficiency and profitability Partner with field supervisors and technicians to align priorities and resolve customer issues Monitor department performance through daily reporting and regular meetings Review billing, warranty claims, and financial performance metrics Maintain strong communication with customers, field teams, and leadership Manage scheduling, performance reviews, and training within the service department Provide remote weekend support as needed to address escalated issues What You Bring Proven experience managing customer service teams or dispatch operations Strong business and customer service background Exceptional communication, organization, and leadership skills Ability to manage multiple priorities under pressure Strategic mindset focused on efficiency and profitability Experience in HVAC, construction, or service-based industries (preferred, not required) If you're a motivated leader with a passion for customer service excellence and a desire to make a lasting impact in a company that truly values its people, we want to hear from you. Apply today and discover why Crystal Heating & Cooling is "The Fleet That Can't Be Beat."

We are Hiring! Benefits/Perks Flexible Schedules Competitive Compensation Careers Growth Opportunities Health Insurance Vacation Paid holidays Weekly paycheck Company OverviewFor more than 40 years, Spring-Green has been beautifying America's neighborhood lawns and landscapes, and we are proud to stand behind our work. We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Job SummaryUnder the direction of the Office Manager, answering service questions via phone calls, emails, and text. Communicating with branch personnel to assist in resolving service issues, selling lawn care services, and qualifying leads. Other duties include; performing collection calls, completing property measurements, following up on sales leads, scheduling appointments. Responsibilities Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations. Explain lawn care services, quote prices, and use selling techniques to encourage customers to buy. Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer Scheduling appointments Supporting employees in the field. Qualifications A high school diploma or general education degree (GED) required Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience Strong computer skills Quick learner Able to work independently and take initiative. Able to follow directions. Detail oriented Enjoy working in a fast paced, constantly changing environment. Bilingual is a plus Compensation: $16.00 per hour For generations, Spring-Green has been beautifying neighborhood lawns and landscapes and enriching lives in the communities we serve. As your locally owned and operated neighborhood lawn care professionals, we take our community and environmental responsibilities seriously. We embrace the industry's best practices to provide tailored lawn, pest and tree service recommendations that meet the specific needs of our customers, while delivering the highest quality of service. Spring-Green Lawn Care Corp. is the franchisor of the Spring-Green franchised system. Each Spring-Green franchised business is independently-owned and operated by an independent franchisee performing services. If you are offered, and accept, a position with a Spring-Green franchisee, you are employed by that franchisee, and NOT by Spring-Green Lawn Care Corp., nor any of its parents or affiliates. The hiring franchisee is solely responsible for all of its employment decisions including hiring, termination, discipline, compensation and benefits. Neither Spring-Green Lawn Care Corp. nor any of its parents and affiliates have any input or involvement in such matters. Any questions about posted positions or the hiring process must be directed to the Spring-Green franchisee posting the position.

Join the “Happy Hustle” at Exit 11 Coffee Are you dependable, fast-paced, people-focused, and proud of your hustle? Do you love delivering exceptional service with energy and precision? Exit 11 Coffee is growing fast and we're looking for team players who bring positivity, reliability, and a strong work ethic to every shift. Why Exit 11? Mission-Driven Culture: We exist to cultivate real connections with stellar service, a happy hustle, and carefully crafted coffee. If that speaks to you, you'll fit right in. High-Performance Environment: We thrive on accountability, energy, and excellence and we support each other every step of the way. Rapid Growth: We're one of the fastest-growing coffee concepts in the region, with big goals and real opportunities for people who want to grow with us. Team-Centered, Values-Led: Our culture is grounded in teamwork, positivity, gratitude, simplicity, and precision. It's how we work and how we win. Comprehensive Training: No coffee experience? No problem-we'll teach you everything you need to know. What You'll Do: Serve customers in our high-volume drive-thru with enthusiasm. Deliver consistent, quality drinks while keeping pace and accuracy top of mind. Maintain a clean, professional, and productive environment with pride. Represent our brand with a mindset of service and excellence in every interaction. You're a Great Fit If You: Love fast-moving environments and don't mind a little pressure. Are naturally dependable, punctual, and detail-driven. Get energy from people and enjoy making their day better. Thrive on structure but can adapt when things shift. Prefer action over idle time-you stay busy and focused. Want to be part of something meaningful and growth-oriented. The Details: Pay: $20-$25/hr + opportunities to grow. Schedule: Part-time or full-time | 20-40 hours/week | Flexible shifts. Perks: Employee discounts, paid training, supportive team culture, and a brand that's going places. Our Vision: To consistently delight our customers and crew for the greater good. Apply Today! Take the first step toward joining a team that's driven, fun, and values every cup and connection.

DEPARTMENT: Retail Store REPORTS TO: Store Manager FLSA STATUS: Non-Exempt POSITION TYPE: Full-Time Front End Customer Service Managers are responsible for day-to-day front end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Implement customer service policies and procedures and communicate customer service standards Direct the daily operations of the customer service team Plan, prioritize and delegate work tasks to ensure proper functioning of the department Ensure the necessary resources and tools are available for quality customer service delivery Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service Identify and implement strategies to improve quality of service, productivity and profitability Coordinate with company management to support and implement growth strategies Coordinate and manage customer service projects and initiatives Ensure budget requirements are met Evaluate and performance manage staff Identify and address staff training and coaching needs Balance cash drawer, and prepare deposit for financial institution Basic accounting functions Additional duties, as assigned REQUIREMENTS & QUALIFICATIONS: Prior customer service and supervisory experience is essential Must possess in-depth knowledge of customer service principles and practices Must possess strong work ethic and interpersonal skills Basic computer skills and product knowledge Must be able to work a flexible schedule Ability to: Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Effectively communicate with customers and employees, in-person and over the phone Demonstrate initiative and effective problem-solving skills within the scope of the position Maintain a pleasant and calm disposition under stress Physical Requirements: The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds. BENEFITS: Medical, Dental, Vision Insurance Life Insurance Short-Term/Long-Term Disability Insurance Critical Care Insurance Accident Insurance Earned PTO/Illinois - Paid Leave for all Workers Act Employee Assistance Program 401k Retirement Savings Plan Team Member Discount Bereavement Pay

A career at Easterseals Midwest is more than a job -- it is an opportunity to make a positive difference in people's lives every day. Community Services Supervisors are the link to the community for those they serve and is one of the most exemplary reflections of the wonderful mission driven work we provide every day. The people that carry out this rewarding, care giving support play an integral and crucial role in the success of our organization. The Community Services Supervisor is primarily responsible for assistance in the coordination, implementation, evaluation and oversight of the program. This position also helps ensure that the program follows guidelines set forth by funding agencies and accrediting bodies. Duties: * Assist in maintaining the quality of the program through monitoring and oversight. Provide announced and unannounced quality site visits to community sites and onsite programming to ensure positive programming and to develop relationships and rapport with community networks. * Assist in the planning and implementation of staff professional development needs (i.e. staff meetings, staff trainings, in-services, mentor meetings, one on one meetings, etc.). * Assist in the planning, development and implementation of Individual Support Plans and Behavior Development Plans for each client in the program. * Assist in the coordination of weekly schedule making certain consumer needs are met and budgetary restrictions and/or requirements are upheld. * Review and/or maintain necessary documentation/paperwork according to funding guidelines. * Provide support to consumers' families and maintain open communication. * Provide support and supervision to assigned clients in the work setting and community, when necessary, while adhering to agency policies and procedures. * Professionally represent Easter Seals Midwest in the community, with other professional networks and at professional networking meetings. * Be on call to handle emergencies or scheduling conflicts as necessary. A successful candidate will possess: * Knowledge of treatment and training for clients with developmental disabilities. * Critical thinking, problem solving skills and ability to analyze in order to assist in the coordination of daily functions of program. * Must have leadership skills and good communication skills. * Proven ability to maintain positive professional relationship with families, employers, and community members. Qualifications: * Education: Degree in Human Services field preferred. Minimum high school diploma or GED. * Experience: At least one year experience working with people with developmental disabilities.

Absolute Water Technologies is an established industry leader in the ever-growing high purity water market. We are a growing regional company with stable ownership. We focus on individual development with a defined career path. If you are tired of being a number at a company and want to be rewarded for your performance Absolute Water Technologies is the place to be! Job Description Generally, work performed indoors in all commercial settings. Compensation includes guaranteed full-time salary, performance bonus, health benefits, profit sharing, 15 days paid time off, paid holidays, tuition reimbursement, professional training opportunities, wellness program, additional on-call compensation and company provided 401k contribution. Responsibilities Include: Responsible for overseeing all functions of assigned branches including the service department and customer satisfaction. Delivery and placement of water treatment equipment Exchange Service Deionization Tanks Conducting System Sanitizations (System Loops) Component Replacements Conduct and record basic water readings and operating parameters of equipment This is a mix of field service work and office work. Specific Duties/Projects Ensures all technicians are performing at an acceptable level and are working efficiently. Is the custodian of assigned assets including fleet, building operations, etc. Completes assigned special projects. Ensures all equipment is maintained and calibrated, as needed. Ensures invoicing is completed in a timely manner for time and material jobs. Is responsible for procuring any special equipment. Serves as technical support for customers and Absolute Water staff. Conducts site reviews for quality and procedural compliance. Works to support the assigned branch's ability to meet or exceed the sales and operating income budget. Qualifications Specific Required Skills/Traits: Ability to communicate professionally in both oral and written form. Driven self-starter with a strong work ethic, and sense of urgency. Ability to actively listen to a customer's needs. Leadership ability - Ability to lead by example and get results through coaching and holding people accountable for actions and performance. Organizational skills - ability to multi-task and prioritize to-do list, and follow issues through to completion. Proficient in Microsoft Office (word, excel, power-point). Or trainable to do so. Sense of ownership - take initiative and solve problems Ability to be available for scheduled on-call service response. Possess a valid driver's license and acceptable driving history. Drug Free and able to comply with random drug test as required by our customers. Ability to push/pull at times 250 lbs. Ability to occasionally lift 95 lbs. Minimum Educational Requirements: BS Degree in Management or comparable experience in a management role. Additional Information Compensation: Base salary Aggressive commission potential based off of profit of new business . Bonus potential if sales goals met. Annual Profit-Sharing Potential PTO program Health and Dental Benefits Company Vehicle