Customer service supervisor jobs in Hayward, CA - 2,795 jobs
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Customer Experience Manager
Guest Services Manager
Service Manager
Customer Success Leader - AI Hiring Platform
Alex Ai
Customer service supervisor job in San Francisco, CA
A growing AI startup in San Francisco is seeking a Customer Success Manager to own customer onboarding and act as a trusted advisor. The role involves close collaboration with Engineering and Sales, monitoring account health, and shaping customer interactions. Ideal candidates are customer-obsessed and independent, thriving in fast-paced environments. Competitive compensation, equity, and rich benefits are offered, along with a vibrant in-office culture.
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$122k-181k yearly est. 2d ago
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Senior Customer Data Analytics Lead for Growth
Rippling
Customer service supervisor job in San Francisco, CA
A tech company in San Francisco is seeking a Senior Customer Data Analytics Manager. This role involves overseeing the development of customer data models, building dashboards, and providing insights to support sales growth. The ideal candidate has over 7 years of experience in data analytics, is proficient in SQL, and has expertise with visualization tools such as Tableau. This position offers a competitive salary along with benefits and equity, fostering a collaborative work environment.
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$122k-181k yearly est. 4d ago
Senior Customer Success Lead - 0-to-1 Builder (Freight)
Fleetworks
Customer service supervisor job in San Francisco, CA
A tech startup revolutionizing freight booking in San Francisco is seeking a Customer Success team member to manage critical relationships and define success processes. You will oversee the customer lifecycle from kickoff to implementation, program manage high-stakes pilots, and collaborate with engineering on integrations. Ideal candidates have B2B customer success experience and a builder mindset, eager to work hands-on with complex requirements. This role promises top-tier compensation and substantial growth potential.
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$122k-181k yearly est. 4d ago
Founding Customer Success Leader for AI GTM
Neara
Customer service supervisor job in San Francisco, CA
A leading technology startup in San Francisco is seeking a Founding Customer Success Manager to drive revenue growth through strategic account management. You will manage high-value accounts and build relationships with top executives, ensuring customer engagement and product-market fit. The ideal candidate thrives in chaotic startup environments and has a proven track record managing significant ACV accounts. This role offers significant career leverage and competitive benefits.
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$122k-181k yearly est. 4d ago
Customer Advocacy & Community Growth Lead
Anrok
Customer service supervisor job in San Francisco, CA
A technology company is seeking a Customer Advocacy & Community Marketing Manager to mobilize customer advocates and enhance customer relationships. The role involves managing customer programs, producing engaging content, and driving pipeline through customer stories. Ideal candidates will have over 5 years in customer marketing within B2B SaaS, showcasing proven impact on win rates and community building.
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$122k-181k yearly est. 1d ago
Western US Customer Success Leader: Transportation Planning
Replica, Inc. 3.9
Customer service supervisor job in San Francisco, CA
A data insights company is seeking a Customer Success Manager to strengthen relationships with transportation agencies in the Western U.S. Responsible for customer engagement, data utilization, and account growth, the role requires strong communication and problem-solving skills. This hybrid position involves user training, executive presentations, and collaboration with product teams. Ideal candidates have experience in customer success or consulting and a desire to impact public sector challenges.
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$125k-177k yearly est. 3d ago
Founding US Customer Success Leader
Dust 3.3
Customer service supervisor job in San Francisco, CA
A forward-thinking technology firm is seeking a US-based Customer Success Manager to build their global Customer Success organization. You will manage the full customer lifecycle, partner with customers to scale AI adoption, and drive value realization through measurable outcomes. The ideal candidate has a strong background in Customer Success, excellent communication skills, and a passion for problem-solving in tech. Join a fast-growing team and reshape the Customer Success experience with AI at the core.
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$124k-176k yearly est. 4d ago
Head of GTM/Customer Experience
Additive Ai
Customer service supervisor job in San Francisco, CA
tl;dr: We're hiring our first Customer Success Manager to help accounting firms make full use of our AI‑powered document extraction platform. If you love building relationships, driving adoption, and making customers successful, let's talk.
About You
You're someone who loves working closely with customers and gets real satisfaction from helping them succeed. You know how to build strong relationships, solve problems quickly, and make people feel supported every step of the way. You're excited about joining an early team where you can wear a lot of hats, take full ownership, and help shape what customer success looks like from the ground up. You're comfortable figuring things out on the fly, and you're just as happy jumping into a customer call as you are drafting a new onboarding playbook or sharing product feedback with the team.
The Role About the Role
Additive was acquired by Thomson Reuters in September 2025. Our mission and team remain the same-but with TR's global reach, we now have superpowers to bring Additive to thousands of users.
We're looking for an exceptionally driven operator who thrives at the intersection of sales enablement, customer success, and product insight. This is a high‑impact, hands‑on role where you'll become the Additive product expert inside Thomson Reuters, shaping how customers adopt, love, and expand their use of our platform.
You'll wear three hats:
1. Pre‑Sales Partner
Join TR sales teams to deliver live product demos that wow prospects
Support TR CSMs with in‑depth feature walkthroughs and technical answers
Be the go‑to Additive evangelist within TR, translating our value to new audiences
2. Customer Champion
Troubleshoot user jobs, identify what's broken, and drive resolution
Partner closely with Engineering to prioritize fixes and keep momentum high
Ensure every customer interaction feels supported, fast, and human
3. Product & Customer Insights ("Mini PM")
Meet regularly with customers to understand workflows and uncover pain points
Synthesize insights into actionable guidance for our product team
Influence roadmap decisions with real‑world feedback from the field
Requirements
Customer‑first mindset - you thrive on making users successful, and you're energized by solving problems in real time
Excellent communication skills - comfortable leading demos, fielding tough questions, and simplifying complex product concepts
Analytical and detail‑oriented - able to spot patterns in customer issues, prioritize what matters most, and follow through
Technical curiosity - not afraid to dig into Excel files, data flows, or product logs to understand what's going on
Collaborative spirit - you build trust quickly with sales, CSMs, engineering, and product teams
High horsepower and grit - you're sharp, scrappy, and willing to put in the work to move things forward fast
Bonus points if you have:
Experience in SaaS, enterprise software, or tax/accounting technology
Background in solutions engineering, technical support, or product management
Familiarity with accounting workflows or tax processes (a huge plus, but not required)
🌟🌟 And...if you want to go the extra mile: Record a short video (2-3 minutes) telling us a bit about yourself - what you're looking for, why this role caught your eye.
At Additive we value diversity and are committed to an inclusive workplace. Additive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. If you require an accommodation during the job application process, please notify **************** for support.
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$81k-153k yearly est. 4d ago
Philanthropy CRM & Donor Data Lead
Institute On Aging 4.1
Customer service supervisor job in San Francisco, CA
A leading healthcare organization in San Francisco seeks a Database Manager for its Philanthropy department. The role involves managing donor databases to maximize fundraising efforts, maintaining data quality, and generating analytical reports. The ideal candidate should have at least 3 years of experience with CRM software and a Bachelor's degree or equivalent experience. Competitive compensation ranges from $82,000 to $94,000 annually, with additional benefits to support employees' well-being.
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$82k-94k yearly 3d ago
Services Lead
Replo
Customer service supervisor job in San Francisco, CA
What this role means for you
We believe great services are measured by outcomes, not activity.
Replo is hiring a delivery leader to build and run a high-impact Services function while owning a portfolio of high-value customers end to end. You will shape how Replo works with ambitious brands, deliver work that drives real business results, and make the product more valuable through direct customer feedback.
This role comes with real ownership. You will lead delivery, manage execution, work directly with customers, and help define how services, onboarding, and account ownership scale over time. You'll work closely with founders and leadership, with autonomy to make decisions and accountability for results.
You'll partner directly with founders, marketers, and operators who care deeply about performance, quality, and ROI. This is a hands-on role in a fast-moving environment for someone who wants to build something meaningful while scaling quickly.
What you'll be working on
Client Delivery & Customer Ownership
Own a portfolio of high-value Replo customers from onboarding through renewal and expansion
Lead end-to-end onboarding, including technical setup, first builds, and launch readiness
Act as the primary point of contact for strategy, execution, and problem-solving
Own end-to-end delivery of Replo-related services engagements with clear scope, timelines, and expectations
Work hands-on with customers to build pages, flows, and experiments in Replo that drive measurable revenue
Manage multiple concurrent engagements while maintaining a high bar for quality and reliability
Ensure all work ties back to clear business outcomes and increased value from using Replo
Manage renewals by ensuring customers clearly understand and feel the ROI they're getting
Expansion & Growth
Identify expansion opportunities (additional projects, higher tiers, services, or usage-based upsells) through delivered value
Execute expansions naturally through strong delivery and trusted relationships
Team & Execution
Build, manage, and maintain a trusted network of external contractors across design, development, CRO, and analytics
Delegate effectively while remaining closely involved in review and quality control
Step in hands-on when needed to unblock delivery, review work, troubleshoot, or execute directly in Replo
Services Development & Product Feedback
Partner with leadership to shape services offerings, pricing, and packaging based on real delivery experience
Provide clear feedback on costs, resourcing, and what does and does not scale
Translate customer feedback into structured product insights for the internal team
Help customers adopt new features, workflows, and best practices as Replo evolves
Operating Rhythm
Establish lightweight delivery processes that balance speed with quality
Navigate high-pressure projects calmly while keeping customers and internal stakeholders aligned
Continuously improve how services and customer ownership operate without overengineering process
Who you are
You can be in the San Francisco office 3-4 days per week
You've led delivery for client services projects and owned outcomes across multiple engagements
Hands-on experience delivering digital, ecommerce, CRO, or growth work with clear ROI
Very hands-on - building, troubleshooting, and executing directly with customers
You set clear, realistic expectations and consistently deliver what was promised or better
You've worked in fast-paced, high-pressure environments and manage complexity without sacrificing quality
You've managed contractors or teammates and hold a high bar for execution
You are comfortable with ambiguity and defining the right path forward per customer
You've been burned by poor onboarding or weak account ownership before and have strong opinions about doing it better
Bonus points if you
Have experience with Shopify, Replo, or similar ecommerce platforms
Have delivered both one-off projects and ongoing retainers
Have managed high-value B2B SaaS, agency, or ecommerce tooling customers
Have experience upselling, expanding, or renewing contracts through delivered value
Have a strong network of designers, developers, or CRO practitioners
Have worked at an early-stage (Series A or earlier) startup
Have an eye for design or experience with tools like Figma, Webflow, or page builders
Have built things for customers directly, not just managed timelines
Have started a company before
Care deeply about customer trust and long-term relationships
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$46k-100k yearly est. 4d ago
Salesforce Service Lead (Pharmaceutical Sector)
Omegacrmconsulting
Customer service supervisor job in San Francisco, CA
Omega CRM Consulting is looking for a Salesforce Service Lead that would like to collaborate with one of the top global pharmaceutical companies.
Main Tasks
Serve as the primary Salesforce Administrator, managing user accounts, roles, profiles, permissions, and security settings.
Oversee the configuration and maintenance of Salesforce, including workflows, process automation, validation rules, and custom objects.
Monitor Salesforce system updates and releases, ensuring the platform is up-to-date with the latest features and enhancements.
Lead administrative projects, including system audits, data cleanup, and user adoption initiatives.
Troubleshoot and resolve platform issues, escalating to technical teams or Salesforce support as needed.
Manage Salesforce data integrity, including data imports, exports, and deduplication.
Create and maintain reports, dashboards, and data visualizations to support business decision-making.
Experience & Skills
3+ years of experience as a Salesforce Administrator or in a similar role.
Salesforce Administrator Certification (Salesforce Certified Administrator) or similar is required.
Strong knowledge of Salesforce configuration, including workflows, process builder, and Lightning Experience.
Experience with data management tools such as Data Loader or third-party tools.
Proficiency in creating reports, dashboards, and data visualizations in Salesforce.
Excellent organizational and time management skills, with the ability to manage multiple priorities.
Strong communication and interpersonal skills to work effectively with users and stakeholders.
What do We offer
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
Home Office.
Flexible retribution (public transport ticket, Ticket restaurant, …).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in CustomerService, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
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Customer service supervisor job in San Francisco, CA
A leader in digital agreement solutions is looking for a Sr CS Strategy & Operations Manager to drive strategic initiatives and manage complex projects. This role requires at least 12 years of analytical experience and proven skills in stakeholder management and project execution. The position also calls for strong analytical capabilities and expertise in using SQL and business intelligence tools. Join to influence decision-making processes and make a significant impact on customer outcomes.
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$143k-193k yearly est. 2d ago
Director of Pediatric Services - Community Leader
Gotham Enterprises Ltd. 4.3
Customer service supervisor job in San Francisco, CA
A community-focused healthcare provider in San Francisco is seeking a Director of Pediatric Services to oversee pediatric operations in a busy clinic environment. This role combines clinical leadership, operational oversight, and strategic planning to deliver safe and efficient care for underserved populations. The ideal candidate will have extensive pediatric experience, excellent leadership skills, and a commitment to serving diverse communities. Competitive salary offered.
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$32k-51k yearly est. 3d ago
Customer Service Manager / Office Manager
Beauty Solutions, LLC
Customer service supervisor job in Santa Cruz, CA
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
Customer Experience & Service Leadership
Champion a culture of outstanding customer experience across all touchpoints.
Handle escalated customer inquiries and resolve issues with urgency and professionalism.
Analyze customer feedback and trends to recommend experience enhancements.
Train and support team members in customerservice best practices.
Office & Operational Management
Oversee daily office operations, including workflow prioritization and resource planning.
Maintain office systems and workflows that support efficiency and organization.
Coordinate with vendors, facility management, and internal teams for smooth operations.
Financial & Budget Support
Assist in preparation and review of financial reports (P&L, expense summaries, forecasts).
Collaborate with leadership to develop annual budgets and monitor performance against budget.
Track key operational and customerservice metrics, identify trends and opportunities.
HR & Administrative Support
Support HR functions including onboarding, benefit administration, record keeping, and compliance.
Coordinate recruitment activities, scheduling interviews, and support offer processes.
Maintain employee policies, files and assist with performance review logistics.
Technology & Tools
Utilize office productivity and CRM systems to optimize workflows and reporting.
Recommend and implement technology solutions that enhance customer experience and internal operations.
Qualifications
Bachelor's degree in business administration, Finance, HR, or related field. (preferred)
Experience in a fast-paced service environment.
Experience managing cross-functional projects.
3+ years in office management, customerservice leadership, or related role.
Strong problem solving and proactive mindset focused on customer experience.
Excellent communication and interpersonal skills.
Comfort working with financial reports and budget data.
HR administrative experience (onboarding, employee files, compliance).
Tech-savvy: experience with CRM, reporting tools, office software (e.g., GSuite/Microsoft 365).
Highly organized with the ability to prioritize competing demands
$35k-47k yearly est. 1d ago
Cloud Infrastructure Team Lead | SRE & DevOps (Space)
Loft Orbital, Inc. 4.0
Customer service supervisor job in San Francisco, CA
A cutting-edge satellite technology company in San Francisco is seeking a Team Lead for their Cloud Infrastructure Team. This hands-on leadership role involves managing a team of engineers, setting the technical direction, and promoting best practices in DevOps and Site Reliability Engineering. The ideal candidate will have proven leadership experience and a strong background in cloud infrastructure. Salary ranges from $140,250 to $190,000 annually, along with a vibrant work culture.
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$140.3k-190k yearly 2d ago
Guest Services Manager
Kettelsen Consulting LLC
Customer service supervisor job in San Francisco, CA
Kettelsen International Recruiting | Tiempo completo
Guest Services Manager
San Francisco, United States | Posted on 10/30/2025
Salary Average gross salary from 77,000 to 107,000 USD per year
State/Province California
Country United States
Job Description Duties & Responsibilities
Take ownership of guest service for property as a whole in accordance with Starwood Luxury Collections standards.
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied to elevate guest service to Starwood's Luxury Collection standards.
Track guest satisfaction surveys and maximize usage of the guest response tracking system to effectively motivate, coach and develop property associates. Consistently motivate and educate to improve upon guest satisfaction and feedback to meet and exceed Starwood's Luxury Collection standards.
Develop and implement controls for expense management.
Utilize labor management tools to schedule and control labor costs.
Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
Communicate both verbally and in writing to provide clear direction to staff.
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
Ensure compliance of concierge, bell stand, valet and driver standard operating procedures and policies. Assist in the consistent improvement of and accuracy and quality of concierge services.
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Champion education of associates regarding area and property history.
Maintain all necessary equipment and a par stock of supplies.
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Regular attendance in conformance with the standards is essential to the successful performance of this position.
Perform any other job-related duties as assigned.
Experience, Knowledge, Skills and Abilities
Proficient with PMS system. Computer literacy and financial management a must.
Advanced knowledge of brand's reward program.
Advanced knowledge of luxury hospitality standards and guest service.
Able to handle cash and credit transactions.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Must possess thorough knowledge of all concierge, bell stand, valet and driver operations and individual job requirements.
Manage multiple tasks at all times and have excellent organizational skills.
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts - taking on the responsibility of being a role model and mentor for this skill set.
Intimate knowledge of local area attractions and transportation.
Working knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statutes and their comparable state and local laws.
Establish and maintain effective working relationships with associates and customers.
Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
Able to make sound business decisions and take action quickly based on previous experience and good judgment.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Requirements Job and Immigration Requirements
Mexican, North American, or Canadian citizenship.
Possess Cedula Professional on hand (not in process). The degree must be in Restaurant Management, Hotel Management, Hospitality, Tourism, or a related field.
Possess Titulo Universitario (not in process). The degree must be in Restaurant Management, Hotel Management, Hospitality, Tourism, or a related field.
Have a valid Mexican, Canadian, or U.S. passport with at least 1.5-year validity.
No previous immigration issues.
Have a valid driver's license.
Ability to move to the U.S.
Fluency in English.
Salary & Benefits
Mental Health & Emotional Wellness.
Paid Time Off (Vacations).
Flexible Personal Time.
401k Retirement Plans.
Tuition Reimbursement.
On-property housing for up to 30 days to facilitate relocation and settling in.
Reimbursement of one-way transportation to the U.S. (including airport transfers) up to 1,000 USD, once the TN Visa is approved and after completing 90 days of employment.
Reimbursement of visa and embassy fees up to 500 USD, once the TN Visa is approved and after completing 90 days of employment.
Hotel discounts for employees.
An additional compensation increase will be applied to the employee's base salary upon completion of the first year of employment.
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$45k-64k yearly est. 4d ago
Data Quality Team Lead
Clutch Canada
Customer service supervisor job in Palo Alto, CA
Palo Alto, CA
Engineering | In office | Full-time
Instrumental is the leader in AI for manufacturing and is used by the world's most admired electronics brands to accelerate revenue and reduce costs. Our AI cloud platform leverages visual inspection and functional test data to expedite failure analysis and improve throughput.
We're seeking a Data Quality Team Lead to manage and grow our Shenzhen‑based Data Quality team while also rolling up their sleeves to perform hands‑on data quality work. This hybrid leadership role directly impacts the quality of results our customers see in the Instrumental platform and is key to scaling our world‑class manufacturing AI solutions.
This position is ideal for a professional with experience in manufacturing or quality control who is ready to take on people leadership responsibilities while staying close to the work. The ideal candidate is multi‑faceted, technically savvy, organized, deeply customer‑oriented, and fluent in Mandarin to effectively lead our China‑based team.
What You'll Be Doing:
Lead, coach, and develop a team of Data Quality Specialists based in Shenzhen, China.
Set clear expectations, manage workload allocation, and ensure consistent, high‑quality execution across the team.
Provide ongoing performance feedback, training, and mentorship to help team members grow in their roles.
Work closely with Customer Success, Product, and Engineering teams to communicate data quality issues, customer context, and opportunities to improve product performance or operational efficiency.
Serve as a primary communication bridge between the U.S. and Shenzhen teams, ensuring operational alignment.
Set Up Customer Program Environments: Partner closely with global Customer Success teams to prepare customer environments for high‑quality data ingestion and anomaly detection.
Label and Review Data: Perform detailed hands‑on classification and review of product images to produce training data for AI models and validate model outputs.
Maintain Quality Standards: Adhere to structured guidelines while ensuring that quality control processes are followed consistently across the Shenzhen team.
Data Reporting: Clean, analyze, and summarize customer image data to support defect trend analysis and program ROI reporting.
Issue Escalation & Process Improvement: Identify unusual data patterns, environmental changes (e.g., SKU updates, lighting shifts), and ambiguous cases. Ensure timely escalation and develop improvements to workflows and documentation.
What You Have:
2-4 years of experience in manufacturing, quality inspection, process engineering, or similar roles-ideally within the high‑tech electronics industry.
Prior experience leading or mentoring team members; formal people management experience preferred but not required.
Excellent spoken and written Mandarin necessary to manage the Shenzhen‑based team.
Meticulous attention to detail and the ability to perform repetitive tasks with consistency and accuracy.
Strong interpersonal skills and comfort working with global, cross‑functional teams.
Technically savvy and eager to learn new tools, systems, and processes.
Ability to learn quickly, follow structured workflows, and apply feedback to improve program results.
You're encouraged to apply even if your experience doesn't precisely match the job description.
Instrumental offers competitive, location‑based compensation. The following is a representative annual base salary range: $148,000-$156,000.
Job leveling and salary opportunity are evaluated through our interview process-we review each applicant's experience, knowledge, skills, and abilities.
Instrumental's benefits include: Health, Vision, Dental, Public Transit/Commuter Plans, and Parental Leave.
Req ID: R35
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$148k-156k yearly 2d ago
Studio Chief: Lead Vision, Team, & Growth for Breakthrough Games
Bellotalabs
Customer service supervisor job in Redwood City, CA
A leading game development studio in Redwood City is seeking an experienced Head of Studio to define the creative vision and lead a high-performing team. This role requires 10+ years in the gaming industry, proven success in game development, and strong leadership skills. If you are passionate about innovation and shaping the future of gaming, we'd love to hear from you. Join us for a chance to impact the next big gaming experiences in the U.S. market. The role offers competitive compensation ranging from $300,000 to $400,000 annually.
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$59k-127k yearly est. 1d ago
AI Security Red Team Lead: Assessments & Automation
Lakera Inc.
Customer service supervisor job in San Francisco, CA
A technology company specializing in AI security is looking for an AI Security Engineer to lead security assessments and develop methodologies for securing AI systems. The role involves extensive client engagement and a focus on emerging AI security threats. Candidates should have experience in cybersecurity, particularly in red-teaming and penetration testing, along with strong communication skills. Competitive compensation package offered.
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$60k-127k yearly est. 2d ago
Team Lead (MFM Office)
Pediatrix Medical Group
Customer service supervisor job in Los Gatos, CA
Responsibilities
The Ambulatory Team Lead is responsible for overseeing and leading day‐to‐day operations and supporting clinical and administrative staff. This role ensures efficient clinic operations, and serves as a liaison between providers, staff, and management promoting efficiency, compliance, and positive patient experience.
Team Leadership:
Serve as the first point of contact for staff issues and workflow questions.
Lead and support front desk staff and other team members.
Monitor daily operations and support the Practice Manager and/or Office Manager in delegating tasks
Operations & Workflow:
Ensure efficient patient scheduling, check‐in/check‐out, and front desk coverage.
Oversee medical records management, scheduling, insurance verifications, and prior authorizations.
Troubleshoot scheduling conflicts or operational disruptions.
Patient experience:
Model and promote excellent patient service and satisfaction.
Address escalated patient concerns and resolve issues promptly.
Compliance & Standards:
Ensure staff follow HIPAA, OSHA and SOX guidelines and office policies.
Support quality initiatives and monitor consistency in documentation and patient interaction.
Participate in audits and help implement compliance improvements.
Assist with incident reporting and follow‐up
Collaboration:
Assist with onboarding new hires and orienting them to practice standards
Administrative Duties
Manage supply inventory and order clinical/office materials
Assist manager with payroll/timekeeping and schedule adjustments
Collaborate with billing and referral teams to resolve issues
Qualifications
Education: High school diploma or GED required; associate's or bachelor's degree preferred.
Experience Industry: Healthcare
Experience:
Minimum 3 years of experience in a medical office setting.
Prior experience in a lead or supervisory role strongly preferred.
Skills/Abilities:
Strong understanding of medical office systems, EMRs (e.g., Epic, Athena), and scheduling protocols.
Excellent communication, leadership, and problem‐solving skills.
Ability to multitask and manage competing priorities in a fast‐paced environment.
Benefits and Compensation
Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU.
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‐being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.
The expected pay for the position ranges from $24.52 ‐ $41.11 per hour. The actual pay range will be computed based on years of relevant experience.
About Us
Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‐affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‐based practices. The group's high‐quality, evidence‐based care is bolstered by significant investments in research, education, quality improvement and safety initiatives.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: **************************
#PedNC
Pediatrix is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
How much does a customer service supervisor earn in Hayward, CA?
The average customer service supervisor in Hayward, CA earns between $31,000 and $58,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Hayward, CA
$42,000
What are the biggest employers of Customer Service Supervisors in Hayward, CA?
The biggest employers of Customer Service Supervisors in Hayward, CA are: